Rated 4.6 out of 5 by 548
Rated 3.0 out of 5.0 by last timer Probably won't come back
We have stayed here before and came back because of the hotel's location, which is outstanding. As we felt it was so wonderful to stay close to the ocean and close to the Monterey Bay Aquarium, within walking distance to grocery stores, discount stores, and bus system.
However, our room was on the street, so we could not have our window open because of the noise. As we did not know where our room would be located, we took our chances. The window was extremely difficult to close after opening.
We felt the price of the room was excessive, but paid it because of the location of the hotel. Now checking out other hotels in the area, we will use them instead.
However, the worst thing was that we turned our car over to the valet system who parked the vehicle in the hotel's designated parking area and they kept our key fob. We did not remove our car once during our stay. However, we did note that our car had been moved from one location to another for whatever reason. And, the glove box had been accessed and items removed: handicap placard, energy bars, and a pair of sunglasses. Aggravating and sad.
09 May 2014
Rated 5.0 out of 5.0 by JAL24 Loved our stay!
My boyfriend took me on my first trip to Monterey for my birthday. We stayed at the Intercontinental Clement, and we will DEFINITELY be back! Great location being in the middle of Cannery Row and super close to the Aquarium! Each staff member, from the valet guys to the IT guy who had to fix our TV, was very nice and helpful!
07 May 2014
Rated 3.0 out of 5.0 Great rooms,but dirty bathrooms
we had a great time! the rooms were clean the staff was great! The bathroom was VERY dirty. there were curly hair all over the bathroom and our towels. We were too exhausted to say anything, other than that it was a great experience.
30 April 2014
Rated 5.0 out of 5.0 by mikep24 wife's birthday
As usual one of the finest intercontinental properties in the world.
23 April 2014
Rated 5.0 out of 5.0 by TreeDoc62 Excellent honeymoon stay, loved it.
We only had one night during our honeymoon stay, but we thoroughly loved it. Very romantic and awesome room. Great location in Monterey. Highly recommended.
23 April 2014
Rated 5.0 out of 5.0 by Ellen19 Lovely Hotel/Suggestions
We stayed in Suite 201 and it was indeed a special experience.
The bed is comfortable, the fireplace romantic and the views spectacular.
I am moved to mention, in the spirit of improving further upon perfection, that the large bathroom is in need of a robe hook and a towel ring or bar near each sink. It would be much friendlier to the user. I was always having to throw the nice, thick, heavy robe over the top of the shower or around the rim of the wet tub, The hand and face towels piled on the floor or counter due to lack of towel bars. It would be easier to reuse them if there were places to hang them near the sinks.
Also, I wanted to make this comment at the front desk, but was told the only way to do so was to go online. Seems like there could be a local suggestion box...?
Also, for some strange reason, the TV came on automatically, full volume every evening at 8:50. We were unable to make this stop and it happened all four nights, despite our complaints.
I will definitely return and look forward to the next visit.
It should also be mentioned that the hotel restaurant is superb.
21 April 2014
Rated 5.0 out of 5.0 by Mclove Amazing
I am a frequent business traveler and the Clement is (literally) the best hotel in the word. From the moment I drive up to the hotel the valet staff greets me “welcome back Mr... ” then through the lobby and to the front desk I hear my name a minimum of three times “welcome back Mr...”. Some even ask how my wife and son are doing. At times I can see other guest look at me as if I am some sort of celebrity – at this hotel I feel like I am!
When I dine at the hotel the bartender remembers my favorite beverage, the restaurant General Manager greets me with a handshake and the servers greet with a friendly “welcome”.
I cannot speak more highly of this hotel and staff. Anyone I know traveling to the Monterey area I strongly urged to contact the Intercontinental for availability first – knowing they will be treated as well as I am – every time!
21 April 2014
Rated 5.0 out of 5.0 by Mat28 Outstanding Hotel and Location
My wife and 2 teenage daughters were travelling Northern California and without doubt The Clement was our favourite. Sharing a room between four sometimes can be difficult when it comes to space but not here. 2 good side beds, a fire and comfy chairs. The pool and hot tub area although small is a great sun trap and a great place to relax after taking in a day of some of the greatest scenery and wildlife in the world. The location for us was perfect as you could walk out your door straight into Cannery Row and all the shops and bars etc.
20 April 2014
Rated 5.0 out of 5.0 by CrisN Comfortable bed and great service!
Great room and awesome service! The room had a good view of the pacific ocean and walking distance shops and restaurants,
17 April 2014
Rated 5.0 out of 5.0 by zindar408 The heart of Monterey
This is a great location. It is in the center of Cannery Row. Walking distance to everything. The hotel is beautiful with great view. You can't get any better in Monterey.
12 April 2014
Rated 5.0 out of 5.0 by Delbert51 Amazing Location, Well Run Facility
Took the kids here for spring break. Great Location, right next to the Aquarium. Facilities are immaculate. Staff pleasant and helpful. Beds are wonderful. Views incredible. We will be coming back to stay again.
09 April 2014
Rated 3.0 out of 5.0 by alegria97 disappointed
Hair left in bedroom sink, bed linens had yellowish stain, and pool in small.
08 April 2014
Rated 5.0 out of 5.0 by Nanez Great Hotel
we absolutely loved our stay and felt the location was perfect. Rooms were great and staff was the best! Can hardly wait to book another visit soon.
07 April 2014
Rated 5.0 out of 5.0 by Jimmyjackdude Great place to stay
Great service,great location, great food.
Really nice place to stay, Super friendly staff,
05 April 2014
Rated 5.0 out of 5.0 by clevelander2014 Outstanding service
Stayed here in March and was very impressed by the staff. Everyone was extremely accomodating and professional. The room itself was very nice, the bed was comfortable, and the pillows were great. We had a mild issue with noise that was promptly taken care of to our satisfaction. THe location is PERFECT. Would not hesitate to recommend to others or stay here again.
04 April 2014
Rated 5.0 out of 5.0 by Rolov1 Great view and greater ambiance
Went out on a Saturday evening to get away from the daily city life and just to simply relax. The Oceanfront Suite is all I thought it would be and more! I would definitely recommend staying here if you are looking for a nice relaxing hotel. Thank you for the great stay!
04 April 2014
Rated 5.0 out of 5.0 by bookseller Better than expected value
A conference i attended chose this location. I had not been to Monterey before so only had access to anecdotal information and reviews for what to expect. Well, The Clement Monterey far exceeded my expectations. Beautiful room -- almost returned to concierge to make sure i had the right room for what i was paying. Huge with tons of windows and a private balcony. The beds are very comfortable with luxurious linens.
I had Eggs Benedict the first morning and still can't get over the perfect cook on the eggs and the hollandaise sauce.
The conference rooms and common space were very well appointed and attended to. Everything was always prepped for us by 7:00 am and remained clean and replenished throughout the days.
I will return with family for vacations and of course happily suggest this to any and all listeners for conferences in the future.
31 March 2014
Rated 5.0 out of 5.0 by Kathi54 Beautiful Hotel
I attended a conference held at the hotel. All of the meeting rooms were set properly and maintained throughout the conference. The catered meals were excellent and the wait staff attentive and very pleasant. They acted as though they really enjoyed their jobs.
My room was wonderful. The bedding was superlative! I loved the fireplace and I had a nice view! (rm 276)
The young lady at the desk was very nice and professional.
Also, the lady who took my reservation was excellent!
Thank you. I hope to return.
31 March 2014
Rated 5.0 out of 5.0 by Gcoleman Great Stay
Very nice hotel. Great staff, extra clean. Loved the food and location.
28 March 2014
Rated 5.0 out of 5.0 by Christine101 Fantastic Experience
My wife and I took our 16 month old twins to Monterrey for the weekend, making the Clement our home base. It was a truly memorable experience. Everything about the property and staff was excellent. I can't recommend the Clement strongly enough
26 March 2014
Rated 5.0 out of 5.0 Love!!
Had such a great stay! We loved everything about the hotel: rooms, staff, location etc!
26 March 2014
Rated 5.0 out of 5.0 by merryman Outstanding service, wonderful hotel experience
I want to particularly complement Cody, who registered us at the front desk when we arrived. We had mistakenly mixed up some dates by using your website online booking, but Cody not only put us at ease, upgraded us to a suite, but he also cleared everything up with our charge card immediately. He put in the extra effort. We were very pleased with every aspect of our stay, The room was outstanding. The ambiance was excellent and we will return for another visit. Hopefully we can spend more time. Please thank Cody for us.
26 March 2014
Rated 3.0 out of 5.0 by Bigwhitt Mr Alan Whitten
The room was great,clean a good size.but when I went to the pool area,I found a pool that was to small for this kind of hotel.The water was cold...I also didn't like that the hotel did not have handicap parking,and was instructed to park on the street or pay for parking... Being I just had a total knee replacement I feel I was forced to pay 25 dollars for parking.
26 March 2014
Rated 5.0 out of 5.0 by Calitravellers Wonderful Property, Add it to your bucket list.
One night in this property isn't long enough, service levels is what you would expect from a premier IHG property, everyone we came across provided first class customer service, from the time you arrive to valet parking at incredibly reasonable rates, through the front desk staff (complete with restaurant reviews and coupons), meal service in the C restaurant was excellent. Have to stay longer next time. The ocean views are amazing if you are able to get one or have the good fortune to receive an upgrade to one.
25 March 2014
Rated 5.0 out of 5.0 by Phil R Great Experience
The rooms were excellent except that the rugs were a little frayed. The staff were engaging and helpful from the desk to the bar and restaurant. Patty and I will make a point of staying here again when our travels take us to the Monterey Bay.
24 March 2014
Rated 5.0 out of 5.0 by Lavinski1 Fantastic Stay
Highly recommend. Staff treated us like kings. Five stars!
23 March 2014
Rated 5.0 out of 5.0 by JerryK8 There is billing issue.
Hotel charged wrong card without permission.
I gave them an instruction how to pay but they charged it wrong card.
I am solving the problem with an account person at the hotel.
But she denies getting an email from my guest who is willing to pay.
Please check and solve it.
I have asked many times. she does not work even working hours.
Please check and solve it as soon as possible.
I am very unpleasant with the poor quality service.
20 March 2014
Rated 5.0 out of 5.0 by admg1182 A Perfect Getaway
We so enjoyed our stay. The staff was great. Our room was beautiful. We loved having the fireplace and overlooking the bay. Monterey is so special and we could walk to everything from our hotel. This was one of our best ever vacations,
20 March 2014
Rated 4.0 out of 5.0 by cschlunt Great location, beautiful room, but property needs some attention
We stayed for three days in March for our 9th anniversary, had a great time. Loved the location, the bedroom was beautiful, the view was spectacular, but the service needed to be a little more attentive. Specifically, when we went to the restaurant for pre-dinner drinks the waitress took our order, delivered the drinks and never came back. We waited for a while then eventually went to the bar to pay ourselves For $15/drinks that is unacceptable. Second, no one seems to be on top of cleaning up the property grounds. My husband and I commented more than once that for the quality and price of the hotel, they should have one designated person doing loops of the grounds to ensure they are clean. On the communal patio with fire pits the same glasses, leftover coffee cups, napkins, etc. sat there almost all day. We had to clean up other people's messes in order to clear a place for ourselves. Also, the outside ground was sticky and dirty in many places. It would be nice if they power cleaned each morning. Also, in the lobby there were left over wine and champagne glasses sitting around. At the pool there were dirty towels laying about all evening and empty glasses. It was really a surprise.
19 March 2014
Rated 5.0 out of 5.0 by flbrtygbt Best Place to Stay in Monterey
I was worried I had made a mistake booking a hotel in the middle of touristy Cannery Row, but I was wrong. The hotel was great, the staff was excellent (especially Sebastian) and the location was perfect for easy, walkable access to restaurants and activities. It was the perfect "home base" for enjoying the Central Coast. I stayed in several other hotels in different areas during my vacation, and this was by far the best. I cut my stay short in Carmel at a pricey boutique hotel which ended up being incredibly noisy and uncomfortable and made my way back to Monterey hoping to stay again at the Intercontinental. Alas, they were full, so I stayed at another highly-rated Monterey hotel. It was nice, but I wished the whole time I were back at the Intercontinental. Lesson learned.
18 March 2014