Rated 3.7 out of 5 by 239
Rated 4.0 out of 5.0 by premro8 comfortable bed but need to improve the services
staff should be more customer orientated, specially in the breakfast room. they shout and run here and there. but generally no complain about any specific items.
May 18, 2015
Rated 2.0 out of 5.0 by dguerena Weekday Party in the Patio
After a long day traveling and working...got to hotel after 10:00 PM just to find out Hotel Management had the absolutely genius idea to allow a party in the central patio that included a Mariachi and a Drum group..
Staff at reception were worried but did not act as a fair amount of people with drums and instruments came thru the door. Apparently their excuse was that the party was for someone with considerable means.......
Party ended at 1:00 am.
I am normally pretty laid back, but for management to allow this during the week with a full hotel simply obligates me to call them on their bad judgement.
As a multiyear loyal customer to the brand I must say that this experience on this property does tarnish the brands image, might as well had been standing in a Motel with a party at the parking lot.....
Hope sharing this experience with all helps to fix this in the future.
May 17, 2015
Rated 2.0 out of 5.0 by llopez01 Hotel needs updating
The hotel is in a nice area and has a pleasant look and feel. I was disappointed when I made it to my floor. The whole place smelled musty and my room was no exception. The humidity level was sky high and it was difficult to cool the room down at night. The balcony sliding glass doors seemed to be rusted shut and I was barely able to get them open and closed.
May 17, 2015
Rated 1.0 out of 5.0 by Purta Very poor stay
Not a quality hotel, room needs lots of update, non working bathroom...
May 17, 2015
Rated 5.0 out of 5.0 by Mario43 Excelente opción para hospedarse en la zona de Monterrey
La ubicación, instalaciones, el servicio, atención del personal que siempre fue amable para responder y sobre todo tenia conocimiento de la ciudad para orientar y tener la respuesta correcta a mis preguntas incluyendo la atención del servicio de taxi, que aunque no forma parte del hotel fueron muy profesionales, por lo que tuve una muy grata experiencia en esta estancia, estos factores me hacen pensar que con seguridad cuando regrese a Monterrey por trabajo o visita volveré a hospedarme aquí.
May 14, 2015
Rated 5.0 out of 5.0 by R. Cavz Servicio Exelente
excelente trato del personal e instalaciones muy cómodas y limpias
May 12, 2015
Rated 4.0 out of 5.0 by samokada Program Manager
May 11, 2015
Rated 3.0 out of 5.0 by PG001 6th visit to San Pedro
Hotel needs to be updated, air conditioning is insufficient, The front desk staff seem to struggle with check in process and the wait is unreasonably long.
The bar and restaurant staff are wonderful and help make up for the short falls.
May 10, 2015