Rated 4.0 out of 5 by 306
Rated 5.0 out of 5.0 by Peter123 Very good
Good concierge and reception - great value and plenty of supporting services close by!
Book and enjoy
24 July 2014
Rated 5.0 out of 5.0 by Belladonna1963 comfortable bed
excellent king beds and plenty of pillows
room sizes were also great
we loved it
23 July 2014
Rated 5.0 out of 5.0 by CalAnn Montreal 2014`
This hotel provides an old world ambiance which we enjoyed.
23 July 2014
Rated 5.0 out of 5.0 by chelsea888 Great Service, good location !:)
The Intercontinental Montreal is conveniently located next both downtown and Old Montreal both around 20 minutes by walking. Get out and explore !!:) Service was excellent as the front desk provided me with many maps! on different occasions! :) Everyone is invited, not only businessmen and women !:):)
22 July 2014
Rated 4.0 out of 5.0 by Viking1976 Nice Location
The ICH in Montreal is in a great location, close to the old city and public transportation. There are numerous good restaurants within walking distance of the hotel. The room was clean and well appointed but nothing special.
21 July 2014
Rated 5.0 out of 5.0 by four2r Great Service, Room and Food
First class all the way! great room professional service and great food!
21 July 2014
Rated 4.0 out of 5.0 by Cooper94 Comfortable bed and great location
Located within great walking distance of all the finest restaurants in the area and Old Montreal.
Overall stay with good. Beds are very comfortable just don't plan on watching much tv in english at night.
Use the lady bartender if you enjoy the bar. The older guy was good, but for mixed drinks the older lady with dark hair is way better!
21 July 2014
Rated 5.0 out of 5.0 by Carl Jr. Excellent service but exercise area and pool are too small
I usually don't order room service ever but because of the World Cup final rebroadcast and the fact I was in a plane during the live game, I decided to give in. My expectations were low in terms of quality of food, service and price. From the time I picked up the phone and spoke to the friendly person who took my order to the very polite and professional waiter who delivered my food within the time promised, I was impressed. The food was excellent and the service prompt. He set up the table in front of the TV and let me know the tip was already included in the bill. The food was excellent and plentiful, and the price reasonable.
My only disappointment at the hotel was the relatively small exercise area and a much too small of a pool that would only accommodate two people swimming laps. I did enjoy my laps but was glad no one else was using the pool at the same time.
Enjoyed the stay and would book there again though!
20 July 2014
Rated 4.0 out of 5.0 by CeeLee57 Pleasant experience
Stayed one night and found the staff very friendly and helpful. Location is perfect for a short walk to Old Montreal. Bed very comfortable but pillows extremely soft and mushy. Bathroom was clean but could use some updating as the sink had a big crack and caulking in tub should be refreshed.
20 July 2014
Rated 2.0 out of 5.0 by Dick2014 Poorest Quality of services of Intercontinental Hotels that I've ever stayed
Cold reception from Ambassador Member checked in counter,
Missing the welcome fruit plate and daily newspaper,
Valet Parking is too expensive,
Services attitude from one of the waiters of restaurant is really poor,
Check out at Ambassador Member Counter also received cold services.
Overall, not value for money, not up to 5 stars services, 3 stars at most
19 July 2014
Rated 4.0 out of 5.0 by Ykim overall good experience
Overall good experience. Room was impeccable. clean and quiet, good night sleep. Location is good, and reception and parking service staff are excellent. bravo to them.
I'd like to raise an issue though regarding training of the restaurant staff. Having been seated near service point of restaurant staff during the breakfast, we had to hear constant chat and dish noise that staff made. They are not supposed to chat about their personal life while they are serving next to guests. Or their service point (where they store cups and dishes), should be moved to another place far from tables.
18 July 2014
Rated 5.0 out of 5.0 by Marwanti Plush hotel in gorgeous Old Montreal
I stayed at the InterContinental Montreal from July 11-14, 2014, and this was my second stay at the hotel this year. As always, the service was impeccable, the room spacious and conveniently furnished (the beds are the most comfortable I've ever slept in) and the breakfast buffet delicious and varied, with fresh fruit, freshly baked bread and pastries, cheese, cereal and a cook on-site to prepare the eggs of your choice. The hotel also houses a business center, a pool and a well-equipped gym, and it's connected to the subway via an underground walkway (which didn't matter this time because the weather was glorious, but made all the difference when I was here in January in subzero temperatures). All in all, my experience was memorable, and this is where I will stay next time I visit Montreal.
17 July 2014
Rated 5.0 out of 5.0 by ComingFromHoboken,NJ2014 Intercontinental Montreal: Fantastic!
My husband and I spent a long weekend in June 2014 at the InterContinental Montreal for the Montreal Jazz Fest. We had an absolutely fantastic time! This hotel is located in a perfect location within easy walking distance of the Place des Arts and beautiful, Old Montreal. The staff was very friendly and our accommodations were lovely. We'd definitely stay here again. I recommend that you get the buffet breakfast in the morning (SO FABULOUS) in the hotel and treat yourself to dinner at Osco! one night as well. We cannot wait to come back to Montreal!
16 July 2014
Rated 1.0 out of 5.0 by lc2014 Poor service
It is a good location and an average room. The problem of this hotel is the service and the staff quality, from managers and front desk to the house keepers. It was a bad experience for me.
15 July 2014
Rated 4.0 out of 5.0 by bwhitwo Intercontinental
a very good location, close to old montreal/port, downtown, chinatown, place des arts. excellent staff, great rooms/views.
indoor pool was a small lap pool. my only problem was why can't they offer free wifi and free computers in business ctr? i've stayed in hotels that charged less than 1/3 what they charge, that offered those ameities. but overall, a very good experience.
14 July 2014
Rated 1.0 out of 5.0 by Kenneth 1127 Terrible!!
My baggage was gone away to someone at baggage storage room of hotel. I got back may baggage next day...
13 July 2014
Rated 3.0 out of 5.0 by Peter123 Good and bad
Room , cleanliness, hotel service including reception and concierge excellent.
Memorable due to the quite appalling restaurant which was probably the worst I have ever experienced in an IHG group hotel.
Menu was confused no definition between starters and mains.
They were running a deal which included any two meals and a dessert for $ 39 which sounded reasonable until you tried to order.
I questioned the two mains theory and was told that this is due to the fact that all the portions are extremely small!! That didn't really sell the offer to me.
Other customers around me were quite bemused and the fact that both mains came at the same time also made the whole thing farcical.
We decided to just order a main course duck with peppers. This arrived uncooked with not one pepper on the plate!
At no point did. Any staff ask if the meal was ok and if we needed anything else!
While I felt like not paying I decided to settle the bill and leave no gratuity as I had just arrived after a long journey and did not feel like any confrontation.
As I arrived at the bar I was accosted by a waiter challenging me as I had not left any gratuity . I explained why but received no apology and just a giggle and a few oohs!
It always tip the staff whenever service is good but this team needed to understand that it's not a right of passage or an attendance allowance!!
Mty advice is book the hotel but avoid the restaurant at all costs!!
13 July 2014
Rated 5.0 out of 5.0 by Katetn05 Review
We had a great stay. We arrived very late with no luggage and the lady at three front desk gave us two complimentary drink coupons for the next night. The location can't be beat. Across the street from the metro and a short walk to either old town or downtown, which was great, since we were there for the jazz festival. Very helpful concierge, who gave us dinner recommendations, made reservations, and helped us locate our luggage. No breakfast, but there is a coffee shop attached to the hotel with good coffee and pastries. We would definitely come here again!
13 July 2014
Rated 4.0 out of 5.0 by Mr.X44 Mixed impression
The breakfast buffet and service for that meal was excellent. The room was clean and relaxing.
On the hand, there were some points of concern. As Platium/Ambassador level members there are various expectations. Also when you pay for a service and it is not provided in a timely manner it is also disappointing.
1. We paid for a rate that included valet service. However upon arrival at 5pm, there weren't any valet staff to greet us. We left our vehicle locked with hazard lights flashing in front of the hotel while we went to the front desk to request the service. We thought perhaps this was hotel procedure, yet we noted during our stay that other guests were neet upon arrival by valet staff at the entry doors.
2. As Platium/Ambassador members upon arrival you are to receive a gift in your room. There was none, we had to request it.
3. As Platium/Ambassador members you are to receive bottle water in your room each day. We received it one of the three days, and we had to ask for it.
4. As Platium/Ambassador members you are to receive a newspaper. We never receive one any of the days we were there.
While some may feel these are petty items to address, we feel if you paid for the service or earned the service it should be provided without repeated requests.
12 July 2014
Rated 4.0 out of 5.0 by Alessandro B Hotel, for the most part, was great. Staff was Excellent.
Rooms are nice, relatively spacious, and the hotel is quality. The staff is the really stand out as they really try to go the extra mile and seem to really care whether you have a good experience.
The only complaint I would have is that the pool is pretty small. A couple of kids playing in the pool and you will not want to swim...there will be no room. However, the sauna and steam room (mens only) make up for the small pool.
10 July 2014
Rated 5.0 out of 5.0 by SOYADOG FABULOUS CONCIERGE LEVEL
I HAVE BEEN IN THE TRAVEL INDUSTRY FOR A LONG TIME AND NOW RETIRED, THIS PROPERTY ON THE CONCIERGE LEVEL WAS ABSOLUTELY AMAZING, IN THE LOUNGE THEY ABSOLUTELY WILL CATER TO YOU, ASK AND YOU WILL RECEIVE, I DON'T RAVE MUCH ABOUT PLACES, I STILL TRAVEL A LOT, BUT THIS ONE DESERVES IT, SERVICE WAS TOP NOTCH AND I WILL DEFINATELY STAY AGAIN.
10 July 2014
Rated 4.0 out of 5.0 by FeisFun Mostly a fabulous time, SANDY you are AWESOME!
I loved our first 3 nights. Absolutely was near perfection. While I listened to all our friends that were having issues at other hotels, we had none.
Sandy, concierge desk, is AWESOME! She had such patience with me. I can't begin to thank her enough for her information of the area, discount tickets available at the desk, transportation, even a grocery store (and knowing all the hours of each). She is just amazing!
The ONLY bummer was on the 4th night, after being gone from 9am-9pm (with the exception of 3-4pm) we came back at 9pm to a room that was never cleaned. An hour after the first call we were able to receive clean towels. They had offered to come clean, but it was too late and I just wanted to get clean and go to sleep.
I was informed by the front desk that it was noted on my account that I denied cleaning. Didn't happen, I was gone most of the day, then I start wondering if someone else was in our room, not the best of feelings, but at least I had the important items in the safe. Nothing seemed to be missing or out of place.
I would have given 5 stars, even with the uncleaned room, had they just sent towels up within about 10 minutes of the first call.
We had a beautiful room, beautiful view, wonderful location. and the staff for the most part exceeded all my expectations. I hope to return.
09 July 2014
Rated 1.0 out of 5.0 by Geo2006 Bad service
Terrible housekeeping as rooms are not very clean and response is very slow, waited 45 minutes for someone to pick my luggage for checkout
Felt like a low 4 stars hotel, bad reflection on Intercon name
Will not stay again and never recommend
08 July 2014
Rated 1.0 out of 5.0 by m.ichelle Terrible. Extremely poor customer service.
1) Upon check-in the staff could not locate our reservation (despite the fact that we had the confirmation e-mail with us). It took approximately a half hour for them to figure out that somebody had changed the name on the reservation - we were never given any explanation as to how/why this happened. The e-mail confirmation we had contained the correct information.
2). After waiting the half hour for them to "find" our reservation, we were told the room would not be ready for about 1 hour. So, we decided to go have a drink in the bar next to the main desk. The staff person there walked by us 4 times, without acknowledging us at all. We then asked if the bar was open, he said it was. We then had to ask for a cocktail menu. We ordered, and he gave me the wrong drink. He then strained the incorrect drink into a glass without ice and said he would serve it later. He finally gave me the correct drink, and then hit the glass when he was giving me my change. This resulted in about a third of the drink spilling out. He did not apologize or refill the drink.
3). We went back to check-in, and then were told we had a room with a single king size bed. We spoke with the staff about the fact that we had reserved a room with 2 beds. We were told our room was an "upgrade"- we explained we did not want this "upgrade", we wanted what we had reserved 4 months prior. We were told there was nothing they could do, we could either sleep in the same bed, or use the pull-out sofa. At no time did any of the staff apologize for this, in fact they were extremely dismissive and rude.
4) When we asked to speak with the manager, after a long wait, we spoke with them. I have never dealt with anyone in the hospitality business who is so rude. He smirked at us and essentially refused to do anything to accommodate us. The only thing he offered was "club access" which we explained to him (repeatedly) we were not interested in. He told us that our reservation (although being made for a room with 2 beds) was not a "guarantee" of having two beds. I have to wonder then, what is the point of making a reservation?
5). Although at this point we did not want to stay, we had little choice. I asked for a cot to be moved into the room, and I had to ask for this no less than 3 times. Although there was indeed a sofa bed in the room, were it to be open it would essentially take up the entire room with no room to walk. When the cot was finally set-up, and some of the furniture was moved in our room, there was a lot of dust and crumbs on the carpet. I had to ask for the room to be vacuumed. I cannot believe that staff would see how filthy the floor was and not fix it immediately. This is not something one should have to request, it should just be done. We were again met with rudeness (a sigh and an eye roll) when I asked for the room to be vacuumed.
Overall our experience at this hotel was terrible. The staff seemed both incompetent and completely uninterested in customer service.
08 July 2014
Rated 4.0 out of 5.0 by sheshe1967 Nice Stay
We enjoyed our stay. The room was clean and comfortable. Always had plenty of towels. The car was parked safely in garage, we were in walking distance to Circ Du Soliel, horsebuggy rides, Notre Dame, waterfront, and many restaurants. When we went to La Ronde, we drove, and had no problem finding a spot again in the garage. The concierge was helpful in planning a pub crawl for my husband and son.
08 July 2014
Rated 4.0 out of 5.0 by Jay39874098 Clean well maintained and appointed rooms
I would prefer not to participate in this part of the review
08 July 2014
Rated 2.0 out of 5.0 by ybor First time at this hotel, not a good one!
First time at this hotel.
I had originally requested a King size bed then called to request 2 double instead. I repeated it over the phone at least 3 times and I still felt the person did not understand. Not sure why this was so difficult. Of course when I arrived at the hotel, our reservation showed a room with a King and I was told that if I wanted 2 double beds it would be $20. extra, I said no and explained that I was not told this over the phone, so I was given a room with a King. The person at reception was grumpy, cold, almost rude and she showed her bad mood. The front of her jacket was ripped. We go up to our room, open the door to find that there was someone sleeping in the room. We go back down and explained. She said I apologize, then gave us another key for a room on another floor. This room had 2 double beds. The doors had dirt mark around the handles and the overall room cleanliness was not something I would have expected. The beds were clean and comfortable.
I will not return nor recommend this hotel.
07 July 2014
Rated 2.0 out of 5.0 by Amelia_K_F Worst customer service ever!
Had a late arrival at 9:15pm on the 1st of July, all I wanted to do was to get into the room and have a nice hot bath, but the staff members made it impossible. Bell man was no where to be seen when we arrived by taxi, had to wait 5-10mins before we can find one. Went upstairs to check-in, the guy was nice and polite. I was given a room on the 16th floor, went up and could not open the room whatsoever. Thought it was due to my key being near my phone for few seconds, I went back down and there was a HUGE line with only one person serving. After at least 15mins wait, I was finally served, and was told the guy has written the wrong room number on my key holder, instead of 1606 it was meant to be 1806. We were told that you've to use your key to get to your own level, well clearly you don't. Turns out you don't need to use the key in the elevator at all.
On day 2 when i came back at 4:30pm, I wanted to have some coffee, opened the draw where the coffee machine is and there were no coffee capsules. Called "instant service" and explained it and asked for 4 coffee, was told it will be delivered to me asap. I sat down and waited...and waited.. and waited... 15 minutes later, still nothing. I called again, and once again was told they will deliver it asap, and once again i waited and waited and waited. Over-all I waited for over 30 minutes for the coffee. So much for being instant.
As a frequent traveller, and just from this trip I've stayed in 7 hotels so far, this is by far the worse customer service wise. However I'll give them credit towards the room, it does have a lot of space and is very clean. Though it doesn't change the fact that I'll not be returning nor will I recommend this to anyone else, and is having doubts with InterContinental & IHG group in general.
05 July 2014
Rated 5.0 out of 5.0 by WGB1 Solid
Good quality hotel.
Great location. Nicely decked out rooms.
Air conditioner was a bit noisy, but apart from that no complaints.
03 July 2014
Rated 3.0 out of 5.0 by Mouffy Disappointed
Thought the Intercontinental was going to be a treat. But long wait time to check in; room not ready when hotel wasn't that busy; having to wait 15 minutes for bellman to store my luggage was a real disappointment. Concierge was on the phone the entire time while 10 of us waited for service. She did nothing to help us. Staff was not very friendly or helpful either. Oh, and having to pay for wifi? What's that all about in a 5 star hotel. I felt gouged..
03 July 2014