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Moscow - Tverskaya

Rated 4.6 out of 5 by 65 reviewers.
Rated 5.0 out of 5.0 by Another great stay Stayed in January 2014 and just completed my second stay at this property. Looking forward to my next one soon. 23 July 2014
Rated 5.0 out of 5.0 by Excellend service and very nice room We had a short 1 night stay at Intercontinental Tverskaya and wished we could've stay longer. Why? Very good location, comfortable, stylish room with plenty of lighting, and impeccable service. Big, cheerful smiles greeted us at check in and made us feel welcomed, unlike the other high end hotel we had just stayed at in St. Petersburg, where the staff were mostly unfriendly. I called housekeeping for more towels and the person who answered was friendly, cheerful and more than willing to assist. The towels were brought up within minutes. The staff at checkout were again friendly, and when I informed her that our room's amenities only catered for one guest instead of two (i.e. only one pair of slippers, one bathrobe), she was truly apologetic and offered to give us additional IHG reward points. Though we declined as it was not a big deal, we appreciated the kind gesture. This shows proactivity on the part of the staff, empowerment on the part of the hotel, and exemplary service recovery. I was truly impressed and would highly recommend Intercontinental Tverskaya to all visitors to Moscow. 23 July 2014
Rated 5.0 out of 5.0 by Great hotel modern, comfortable rooms good location just a nice place to stay. highly recommend if you are looking for a top quality hotel in moscow 21 July 2014
Rated 4.0 out of 5.0 by Short but Sweet Short visit to Moscow to meet up with some colleagues and see the sites. Great hotel, great location and friendly staff. What more can you ask for? 30 June 2014
Rated 5.0 out of 5.0 by Moscow 19th to 26 th June We had a great stay at the Moscow - Tverskaya Intercontinental Hotel. we had a great room it was really quiet the bed was comfy and the bathroom excellent all good size and well laid out. There was a mini bar with a few soft drinks and a couple of beers which was really handy and stocked each day for free. We upgraded to use the executive lounge which provided excellent food and drink and the staff were excellent in. The only negatives were it was a little confusing what the rules of the club lounge were and this could be made clearer at check in by just giving out a list of what's included and what has to be paid for at check which some other hotels do, but this was a very minor issue. We had the odd language issue but almost all the staff we're really helpful and their English was excellent. The staff in the club lounge were excellent and couldn't help enough with directions recommendations of things to do and see as well as serving us drinks and food. I would definitely stay here again. 29 June 2014
Rated 5.0 out of 5.0 by Great Hotel with Excellent Customer Service From the start of my stay, the hotel service was excellent. It was a high quality hotel with a very comfortable and up-to-date room. 27 June 2014
Rated 2.0 out of 5.0 by Awful food/room Service - Incompetent Staff Various bad experiences when ordering food in lounge/bar area. Sent back three dishes during day as full of oil. During night when ordering room service in bar insufficient staff to serve in a timely manner. When food did come one dish was totally different from what was ordered - waitress subsequently told me food had changed but menu not updated and made me feel like ~I was in the wrong for questioning her...! Also was woken by chambermaid when "do not disturb' sign was on door. 23 June 2014
Rated 5.0 out of 5.0 by Pure InterContinental Experience Wanted to say a huge and very special thank to all of wonderful staff that hosted our business meeting over the last couple of days! We had a fantastic time in Moscow and a perfect stay (you cannot improve on perfection!) at your hotel! I would like to say a special thanks to Guest Relations team and special to Ms. Nadezhda for her wonderful hospitality and foremost for being truly amazing and a very inspiring, to Concierge and specially Alexander for for all his help and real in-the-know experience, also arranging an airport transportation and in record time! To front desk team for wonderful check-in and check-out service and to all other staff of the hotel !!! Please keep it. 23 June 2014
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Moscow - Tverskaya
  • Tverskaya Ulitsa 22
  • Moscow , 125009
  • Russian Federation
  • Front Desk +7-495-7878887

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, French, Russian

Pet Policy

Due to local regulations, only service animals are allowed at the hotel.
  • Local Time

    10:59 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Russian Ruble руб. (RUB)

    Accessibility

    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking