Rated 4.3 out of 5 by 16
Rated 5.0 out of 5.0 by debra1165 Good service
Although only a short stay it was very memorable and enjoyable. the staff were keen to assist in every way including replacing my companions meal when she discovered she had made a mistake in ordering - and of course they did not charge for the mistake.
All the staff we came into contact with were helpful and supportive. the complementary massage was a particulalyl nice touch
27 November 2013
Rated 5.0 out of 5.0 by Purser Excellent Hotel and Great Experience
First, I had a negative experience last year with this hotel. However, I decided to give them another try and I am very happy that I did.
The hotel is located in a nice area and it is an easy walk to some good restaurants. But, the hotel also has some great restaurants and this year we tried 2 of them and the food was excellent.
I am a Royal Platinum Ambassador and I love travel. I stay in hotels over 300 nights every year and travel to at least 15 countries per year. I have business in India but Mumbai is more for fun than anything. The hotel is very nicely decorated. The windows were very clean and the view of the ocean is incredible. The rooms are decorated very nice and the furnishings are comfortable.
The staff treated us great and I have only high marks to give the hotel for the high level of quality service.
The breakfast buffet was OK and there were plenty of choices. I would suggest taking your food out on the balcony as there is a great view right outside and there is usually a good breeze that time of the morning.
They put us in a room they call PURE and the room was very clean and the air fresh. We had no issues with noise from the busy Mumbai Streets.
We did get the hotel to book a few tours for us and I highly recommend the Slum tour if you have never been on one. It is quite hard to see the way some people live but it is a chance to see up close and personal the life of some of India's poorest people.
We would take a walk along the ocean each night after dinner to see the city. We felt totally safe and comfortable the entire time.
I could not have been more pleased with my hotel experience and am very happy I chose this hotel. Excellent staff, great rooms and amazing decor always starts one off on a good foot!
25 November 2013
Rated 5.0 out of 5.0 by Nomy Relaxing Stay
I had a delayed flight and decided to stay at the Intercontinental at the last minute. My flight was to arrive around 2:00 am. The hotel staff was extremely accommodating. They had everything ready for me so I could get some rest and they allowed me to check out later. As it turned out, the flight was delayed again so I booked another night. I had an incredible stay.
11 November 2013
Rated 5.0 out of 5.0 by Kitten84 A wonderful stay!
My parter and I spent a very happy five nights at the Intercontinental, which was our first stop in India. The hotel is stunning, with beautiful spacious rooms; spotlessly clean, modern bathrooms and a gorgeous rooftop pool. We loved both restaurants too and had some of the best food we have ever eaten during our stay. We would particularly like to say a big thank you to all the staff who were so warm, kind and helpful throughout and helped us enjoy Mumbai and plan our onward journey. We hope to stay again in the future!
01 November 2013
Rated 4.0 out of 5.0 by Brianjd Great Staff
Marine Drive hotel is in excellent location for South Mumbai. The hotel is of a good standard and rooms were comfortable and a decent size. What made it exceptional for us was the attentiveness and knowledge of the staff and would single out the concierge and staff in Dome particularly. We are not likely to be in Mumbai in near future but would stay here again if we return
10 October 2013
Rated 5.0 out of 5.0 by Alismail excellent location
the receptionist and the concierge peolple are so much knoweledgable and helful
the hotel is clean and very well maintained.
this hotel needs to change the matresses and the pillows.
the blanket cover was so much dairty and i asked the houskeeping to change it,..
10 September 2013
Rated 5.0 out of 5.0 by Saeed2013 Great service and nice location
I really enjoyed my stay at this hotel. The service was great and the location was excellent with nice see view.
01 August 2013
Rated 4.0 out of 5.0 by Tracy50 Large, beautiful room; wonderful bathroom; very clean
After almost 3 weeks traveling in India, we completed our trip by returning to Mumbai and stayed at the Intercontinental a couple of nights before catching our flight out of the country. It was, by far, the best hotel we stayed at in all of India. The staff who greeted us were professional and gracious. They made our check-in process run smoothly. Our room was a great temperature (a huge relief after staying in some places whose "air conditioning" was sub-par at best), there were no power outages during our stay (a rarity in India in the summer), the room was very spacious, the bed comfortable and very clean, and the bathroom beautiful. The bathroom had a large tub, a spacious separate shower, and was impeccably clean. The staff knew it was our anniversary, so they had two red roses waiting on our pillow, a fruit and cookie platter, flower petals floating in the large tub and then brought a small chocolate cake with "Congratulations" spelled out. Their English-speaking driver was excellent; the car was wonderful, also. The only problem we had was one evening when a staff member knocked on the door and came in to refresh our mini-bar; we told him it didn't need refreshing but he came in the room anyway, took two cold Sodas and replaced them with one warm soda, took a cold tonic water and did not replace it, and then added two bottles of non-complimentary water. When I asked why, he replied, "These are fresher." ??? The front desk, however, was quick to address the situation and we were not charged for items not used. I would highly recommend this hotel, especially for Western travelers. Thank you, Intercontinental Mumbai!
02 June 2013