Rated 4.2 out of 5 by 22
Rated 4.0 out of 5.0 by Cpo39 Location and comfort
777 had an awesome view, staff particularly helpful and friendly, good roof top bar.
Only thing I could really be critical of was having to pay for wifi.
25 February 2014
Rated 3.0 out of 5.0 by Naughty Very poor Room Service
Really not happy with the Room service.Had ask for curd and change of buttery in remote of Set top box.
No body has turned up for the same.Very Very disappointed with the room service.
Front desk staff does not know the inclusion of packages and detail information about the same.
Room cleanliness is really good and view from the rooms is really beautiful.
30 January 2014
Rated 5.0 out of 5.0 by JimmyTheJock Another excellent stay in Mumbai
Returning to this property exactly 5 years after my previous visit I was naturally enough interested to see whether or not the previous high standards I had experienced were being maintained.
I need not have worried; from the pre-arranged driver meeting me at the airport through the efficient check-in and the guided tour of my lovely room to the excellent breakfast and thoroughly professional service everything was as I remembered it.
The hotel is well located for anyone who is happy to walk around this area of Mumbai. Stock up on bottled water then set off; first to watch the young men play cricket at The Oval before strolling down to the Gateway of India and the restored Taj Hotel before returning up Mahatma Gandhi Way past the Museum and the Floral Fountain to the Railway Station then back around to the hotel.
A wonderful interesting way to spend a morning or afternoon!
The hotel rooftop bar and restaurant is recommended for a pleasant evening meal; you can dine in the warm evening air whilst watching all the activity on the promenade below. As others have said the Terrace is an excellent choice for Breakfast; I treated myself to a Massalla Omelette each morning as a change from my usual Cornflakes and Toast and was well pleased with what Chef created.
One final note; its nice to see the former 'wands' used to turn on the bedroom lights have been replaced by touch-sensitive switches as I spent the majority of my previous stay perfecting the art of turning them on...this time no problem!
All in all another excellent stay in Mumbai and I highly recommend this Intercontinental.
28 January 2014
Rated 3.0 out of 5.0 by ajhawk Very Nice but be careful !!!!!
Hi, I stayed at this hotel many times but less than others like in Romania. Unfortunately, I spent my 365 nights in hotels. To be Frank Staff is very congenial and overall likeable and no complaints about Mumbai as locally located and rooms are not bad. HOWEVER, just one watch out as can be very expensive (It cost me 300 dollars for trusting marine drive ) and annoying so be careful if you are platinum and in spite of ambassador members. The check in letter unlike other intercontinental will not clearly describe about free mini bar and Movies if they even offer. That will be only told at the time of check out and can vary depending upon consumption. I might be wrong if I just had one water, it was free and if used points and stayed four nights it can be paid if used much of stuff. So stay but careful about being platinum or ambassador.
p.S I am in Bucharest intercontinental hotel and can't scan, but that is the welcome letter should be. It explains everything as it should be and no surprised. I have two honestly mini bar
which I only used few as the real mini bar as an upgrade which seriously mattered.
Sorry but The Holiday inn is much better, but I picked Inter because of location and will stay again but my .02 cents only for location as there is no other incentive other than "" name"".
18 January 2014
Rated 5.0 out of 5.0 by Gulamabbas For a holiday to remember
Apart from the over-zealous security guards - who need to be consistent with their security protocols, I guess everything else in this hotel deserves to be recommended as an ultimate in living in Colaba. The room sea views will be truly unforgettable.
06 January 2014
Rated 5.0 out of 5.0 by AmirB Stay experience beat our highest expectations
The staff was very courteous throughout from Security at entering the hotel, to the front desk, concierge, housekeeping, and in all the restaurants. The breakfast buffet was the best. Dinner and live entertainment in the Kebab Korner was memorable. And the location was ideal to take a taxi and go North, South, or East.
04 January 2014
Rated 5.0 out of 5.0 by debra1165 Good service
Although only a short stay it was very memorable and enjoyable. the staff were keen to assist in every way including replacing my companions meal when she discovered she had made a mistake in ordering - and of course they did not charge for the mistake.
All the staff we came into contact with were helpful and supportive. the complementary massage was a particulalyl nice touch
27 November 2013
Rated 5.0 out of 5.0 by Purser Excellent Hotel and Great Experience
First, I had a negative experience last year with this hotel. However, I decided to give them another try and I am very happy that I did.
The hotel is located in a nice area and it is an easy walk to some good restaurants. But, the hotel also has some great restaurants and this year we tried 2 of them and the food was excellent.
I am a Royal Platinum Ambassador and I love travel. I stay in hotels over 300 nights every year and travel to at least 15 countries per year. I have business in India but Mumbai is more for fun than anything. The hotel is very nicely decorated. The windows were very clean and the view of the ocean is incredible. The rooms are decorated very nice and the furnishings are comfortable.
The staff treated us great and I have only high marks to give the hotel for the high level of quality service.
The breakfast buffet was OK and there were plenty of choices. I would suggest taking your food out on the balcony as there is a great view right outside and there is usually a good breeze that time of the morning.
They put us in a room they call PURE and the room was very clean and the air fresh. We had no issues with noise from the busy Mumbai Streets.
We did get the hotel to book a few tours for us and I highly recommend the Slum tour if you have never been on one. It is quite hard to see the way some people live but it is a chance to see up close and personal the life of some of India's poorest people.
We would take a walk along the ocean each night after dinner to see the city. We felt totally safe and comfortable the entire time.
I could not have been more pleased with my hotel experience and am very happy I chose this hotel. Excellent staff, great rooms and amazing decor always starts one off on a good foot!
25 November 2013