Rated 4.2 out of 5 by 22
Rated 5.0 out of 5.0 by Nomy Relaxing Stay
I had a delayed flight and decided to stay at the Intercontinental at the last minute. My flight was to arrive around 2:00 am. The hotel staff was extremely accommodating. They had everything ready for me so I could get some rest and they allowed me to check out later. As it turned out, the flight was delayed again so I booked another night. I had an incredible stay.
11 November 2013
Rated 5.0 out of 5.0 by Kitten84 A wonderful stay!
My parter and I spent a very happy five nights at the Intercontinental, which was our first stop in India. The hotel is stunning, with beautiful spacious rooms; spotlessly clean, modern bathrooms and a gorgeous rooftop pool. We loved both restaurants too and had some of the best food we have ever eaten during our stay. We would particularly like to say a big thank you to all the staff who were so warm, kind and helpful throughout and helped us enjoy Mumbai and plan our onward journey. We hope to stay again in the future!
01 November 2013
Rated 4.0 out of 5.0 by Brianjd Great Staff
Marine Drive hotel is in excellent location for South Mumbai. The hotel is of a good standard and rooms were comfortable and a decent size. What made it exceptional for us was the attentiveness and knowledge of the staff and would single out the concierge and staff in Dome particularly. We are not likely to be in Mumbai in near future but would stay here again if we return
10 October 2013
Rated 5.0 out of 5.0 by Alismail excellent location
the receptionist and the concierge peolple are so much knoweledgable and helful
the hotel is clean and very well maintained.
this hotel needs to change the matresses and the pillows.
the blanket cover was so much dairty and i asked the houskeeping to change it,..
10 September 2013
Rated 5.0 out of 5.0 by Saeed2013 Great service and nice location
I really enjoyed my stay at this hotel. The service was great and the location was excellent with nice see view.
01 August 2013
Rated 4.0 out of 5.0 by Tracy50 Large, beautiful room; wonderful bathroom; very clean
After almost 3 weeks traveling in India, we completed our trip by returning to Mumbai and stayed at the Intercontinental a couple of nights before catching our flight out of the country. It was, by far, the best hotel we stayed at in all of India. The staff who greeted us were professional and gracious. They made our check-in process run smoothly. Our room was a great temperature (a huge relief after staying in some places whose "air conditioning" was sub-par at best), there were no power outages during our stay (a rarity in India in the summer), the room was very spacious, the bed comfortable and very clean, and the bathroom beautiful. The bathroom had a large tub, a spacious separate shower, and was impeccably clean. The staff knew it was our anniversary, so they had two red roses waiting on our pillow, a fruit and cookie platter, flower petals floating in the large tub and then brought a small chocolate cake with "Congratulations" spelled out. Their English-speaking driver was excellent; the car was wonderful, also. The only problem we had was one evening when a staff member knocked on the door and came in to refresh our mini-bar; we told him it didn't need refreshing but he came in the room anyway, took two cold Sodas and replaced them with one warm soda, took a cold tonic water and did not replace it, and then added two bottles of non-complimentary water. When I asked why, he replied, "These are fresher." ??? The front desk, however, was quick to address the situation and we were not charged for items not used. I would highly recommend this hotel, especially for Western travelers. Thank you, Intercontinental Mumbai!
02 June 2013
Rated 1.0 out of 5.0 by nil717 Overall very poor responce to the guests.
I am a priority club member so we prefer to stay at intercontinental hotel. The staff at the reception counter was non co operative.
We landed early so we need early check in, but in spite of availability they refuse to give room early. After 1 hour waiting they offer the room.At least for the preferred member they should show courtesy to offer water and tea/coffer till waiting time. In fact they charged Rs. 430/- for two cups of tea. We are getting much much batter services in other group of hotels.
30 March 2013
Rated 4.0 out of 5.0 by Nick75 No free internet for Ambassador members
Overall the hotel is very nice. Great location overlooking the sea. Very nice roof top bar for sunset drink.
The surprise was that no free internetr is provided for Ambassador members!
18 March 2013
Rated 3.0 out of 5.0 by Abe1234 Average
I stayed at the property and it wasn't bad. But it was less than what I was expecting. Rooms didn't look as nice or updated as one would expect out of hotel of this caliber.
The reservation manager was very inflexible. Due to sickness, I had to change my plan and they were really un-accomodating. Sure, there is a 72 hr cancellation policy but in the past but I have always seen hotels being flexible in giving credit etc. to be used later but they were really not ready to budge since they already had my credit card info.
Staff was decent and in-room welcome massage was nice plus. Location is also pretty good.
I will say look at some other hotels in the area.
07 February 2013
Rated 5.0 out of 5.0 by SD28 Great stay and superior customer service
The room was comfortable and we were well taken care of during our stay at the hotel. Front desk clerks were knowledgeable of the city and help us out in going to the right places to eat etc. Thank you all for the great service.
29 January 2013
Rated 2.0 out of 5.0 by JoFi Behind other Interconti Hotels standards
Instant Service is never reachable. You have to try to reach somebody and hope to get your things done.
Staff is unflexible - ignoring complaints.
Breakfast is unacceptable for western customers.
High rates for internet - not complimentary!
24 January 2013
Rated 5.0 out of 5.0 by Contented Great service and great rooms.
The Intercontinental is a luxury hotel with every convenience that one could ask for. The bed was bliss and the rooms large. The staff were helpful and extremely knowledgeable and made our stay a real delight.
05 December 2012
Rated 5.0 out of 5.0 by Sunray Mumbai Intercontinental Marine Drive.........Wow Location
A great experience with fabulous customer care. Front desk and Mr Albert's team are a great credit to the organisation and added depth, quality, patience and understanding to the whole stay. I have never received better service than the service I received here it was more than could be expected and done in a professional manner. Thank you.
The Dome bar at this location is NOT fit for purpose. The design layout does not encourage interaction or facilitate service. The lighting was dreadful. The Noise from the music was an insult to people at the bar. House Rave or rap type music is totally inappropriate and the volume killed conversation. No lemons for the G & Ts!! and staff inappropriately trained.
The pool area was dirty from pidgeon droppings and the design of the area does not facilitate comfort. The water contained droppings from the birds. Staff did not monitor the situation. Bird scaring and management is lacking. The Dome bar on the roof has the potential to be a world best location. It is NOT there at present.
04 December 2012
Rated 5.0 out of 5.0 One of the Best......
.......Intercontinental Hotels we have ever stayed in! Great location and exceptional service. Very clean and comfortable rooms. An excellent dinner in Kebab Korner and very good breakfasts. We would not hesitate to return to this hotel where we were treated as highly valued guests.
The pool and spa facilities are excellent. Great attention to ensuring guests feel special from every member of staff. Extremely helpful concierge.
Thank you to all concerned for such a happy and memorable visit.
03 November 2012