Rated 4.1 out of 5 by 16
Rated 5.0 out of 5.0 by porkie excellent hotel and good quality service
we have stayed in this hotel varios times and have always enjoyed our stay...... this time we went with our whole family for a special celebration...... my husbands retirement....and from the start we had a welcome reception and was very well informed of all hotels facilities
We look forward to returning soon
17 January 2014
Rated 3.0 out of 5.0 by swampy Disappointed!
We have been visiting this hotel for a number of years and we have always been very pleased with our stay. However, on this occasion we felt that the quality was not up to the same standard.
In particular the food and service in the Nomad Restaurant.
Our first course of mussels was served tepid and the duck for our main course had to be returned as it was raw.
I hope this just a small hiccup and is not setting the tone for the future.
04 January 2014
Rated 4.0 out of 5.0 by Gaedes Great Break,Great Weather, Great Place to Stay
Warm welcome by staff at reception,registration speedy and efficient. Good impression re enforced by helpful responses to our later questions, always going the extra mile! So a great feeling from the beginning. To the bedroom, magnificent, comfortable beds, good other furniture and a bathroom with all you need. Great water pressure in the shower.Then too the pool which is great to look at and a lovely swim. Even better is poolside with plenty of space, good furniture but no drinks. There is a really good poolside bar which meets every need; delicious sandwiches. Go to the Spa ,which has a range of facilities: a brilliant rest room and good standard changing rooms. Order too a massage, an hour of pure delight and resurrection. Bliss! Several restaurants provided a range of food ;services were good but food was not up to the overall standard of the hotel. Breakfast was the exception consistently good and varied enough to meet any Brits needs and quality to match. The golf course looks fine, certainly provides a great view from the balcony's but you must ask a golfer about the course. Some evidence was the number of players from over Europe judged by the languages spoken on the 19th. Don't go without a car the Hotel seemed very isolated.
25 October 2013
Rated 5.0 out of 5.0 by LPB1 Second stay not quite as good as first
We stayed here is August 2013 and again in Sept/ Oct. Overall a lovely hotel in beautiful setting. Service and room were excellent on first visit but not quite so good on second. The air conditioning in the room on second visit was either not working properly or had been turned down centrally so room was too hot at night. Lovely toiletries in bathroom (which were topped up on first visit but not on second). Great shower cubicle.
Very comfortable beds.
I would return but advise management to ensure a consistantly high standard.
07 October 2013
Rated 5.0 out of 5.0 by Jual27 Overall 5 star experience
Stayed in an executive suite which was fantastic, the pool was gorgeous, the restaurants were good and reasonably priced.
06 October 2013
Rated 1.0 out of 5.0 by shanghaimoss Not the best intercontinental
We have stayed in a few intercontinentals as we are ambassador members and have always been impressed.
This hotel is beautiful and the pool was great but the staff and service were terrible. Would not recommend it.
24 September 2013
Rated 5.0 out of 5.0 by Gledders 5 star hotel with luxury facilities
The Intercontinental Mar Menor is an excellent hotel with 5 star facilities. Perfect for families as the children thoroughly enjoyed the kids club and activities like dancing and scuba.
31 August 2013
Rated 4.0 out of 5.0 by TravellingCatMan Great hotel let down by petty things
I loved the look, facilities and convenience of the hotel. The room was great and the bedding amongst the most comfortable I have ever slept on/in. The room maid and staff who provided fruit and water daily plus the turn down maid were fabulous.
Staff service elsewhere was okay but wasn't conducive of a top flight hotel.
There was a hotel evacuation early hours one morning (proved to be a false alarm thankfully) and I have serious concerns about the way it was managed. There was no management/direction, no head count, and no feedback on events.
Consequently, guests were casually wandering in and out of the hotel trying to ascertain what was happening - POTENTIALLY VERY DANGEROUS IN A REAL LIFE EMERGENCY. Staff need proper training re emergencies at this location.
One thing REALLY annoyed me about the hotel. I went there to relax and catch some sun by the pool but unless you got outside early and claimed a sun bed with a towel or other item - you had no chance of getting one.
Many claimed beds were empty for hours, and some all day - so the guests concerned were clearly selfish, but this situation should be managed by the hotel.
I lost count of the number if times I heard upset guests complaining about the lack of sun beds and/or umbrellas - and hotel staff must be sick of hearing the complaints.
Someone should just sort things out and buy more sun beds and umbrellas so this issue is fixed - after all, it's an easy resolution to a very repetitive problem.
I felt sorry for families in particular as a number of parents simply could not stay by the pool with their kids for lack of equipment.
I was lucky in that I had a rental car so could drive to a beach, but nonetheless the fact that had to do so cost me quite a bit in fuel, time and parking expenses - which should not have been the case!
02 August 2013