Rated 3.9 out of 5 by 227
Rated 5.0 out of 5.0 by Dr and Mrs R Zapata Good location
We enjoyed our stay at the hotel - nice central location and the staff especially Nadir at the reception desk and the older man at the concierge desk were very helpful.
The prices charged at the restaurants for breakfast, lunch and dinner are however very expensive. The prices charged for massages are also very expensive.
26 February 2015
Rated 2.0 out of 5.0 by aohmen Old hotel, mediocre service, nice outside area
This hotel is really old and especially the bathroom looks more like in a 3-star hotel, at most. The outside area is really nice though, with great swimming pools and enormous green areas for childre to play. Also restaurants are surprisingly good, especially the Trader's Vic.
The service level, however, is not at all what should be expected from an InterContinental hotel. Although there is one good Concierge, the rest speak really poor English, and does everything wrong. They arranged a sightseeing trip for us in Muscat with a driver who couldn't speak a word of English, even though we specifically asked for a driver who could speak English. Lots and lots of issues like that. And when we brought the issues to their attention, they just shrug their shoulders. InterContinental, this just isn't good enough.
26 February 2015
Rated 4.0 out of 5.0 by Paulosussex The staff are the biggest asset
The comfort level of the rooms is good and the room servicing is excellent, some aspects of the decor and facilities need updating.
The staff are uniformly excellent from the reception, the IHG member desk, the concierge staff, the bar and restaurant staff and for a returning guest it feels like returning home.
I just want to specially mention Marianne in the club lounge for who nothing is too much trouble and knows what you want even before you do.
The only negative on my last visit was the food in the Musandam restaurant which I felt had dropped in quality and taste.
25 February 2015
Rated 5.0 out of 5.0 by bigkahunachills Top-Notch Service
Stayed at the InterContinental Muscat for originally 1 night on points. Enjoyed our stay so much we added another night on points. The room and bed was comfortable. The shower head was strong. The Club Lounge provided enough drinks and food. The service from the concierge to the front desk to the club lounge staff were all top-notch. Would highly recommend this hotel for your stay in Muscat. Only negative was the prices quoted for day trips and rental cars were higher than other quotes but that is expected from a higher star hotel like this.
25 February 2015
Rated 5.0 out of 5.0 by dsdo Great firendly staff
Grace at the coffee shop, the staff at the Ghazal Pub,
the assistant front desk manager
24 February 2015
Rated 5.0 out of 5.0 by JulianK The place to Chill Out
I have stayed at the Intercontinental Hotel Muscat on several occasions and usually on the Club Floor where I am always warmly welcomed and the staff always remember my name and make me feel at home. Although this is a very old property (1977?), the spaciousness of the hotel lobby and grounds make up for its age. My trips are usually just short weekend breaks and I rarely leave the premises, apart from long walks on the public beach which is just in front of the hotel. I am able to sleep well and chill out - just what I need after a busy week at work.
23 February 2015
Rated 3.0 out of 5.0 by KAR12 Excellent location and facilities let down by lack of attention to detail
Despite my booking being correct, my stay started with being allocated a room on the wrong floor (I had booked a club room) but this was resolved quickly. My room was comfortable and quiet so no complaints there but the bed was not so comfortable and I didn't really sleep well throughout my stay. For the standard of hotel, it is very expensive and not worth it. On the positive side, the staff were excellent and they made up for the lack of attention to detail you would expect in a 5-star hotel
18 February 2015
Rated 3.0 out of 5.0 by Bikety_Bam Very Poor value for money
Staff were awesome
IHG Platinum benefits were essentially non existent.
Same (or better) service available for 2/3 the price just up the road.
16 February 2015