Rated 3.6 out of 5 by 64
Rated 5.0 out of 5.0 by Sandy1186 Grat Ambience
Stayed at the hotel for 1 night. It has a beautiful lobby and amazing view from the rooms. Would come back again.
14 May 2013
Rated 3.0 out of 5.0 by Goondu Club lounge
I find that the 6-8 cocktai with drinks and food was really poor selection at the club lounge .The quality of the food was poor. You only had two staff on attendance whom seemed to be very busy even to attend to ones needs.
Upon checking in the first room that was given was bad with dust and dampness smell. After making a bit of fuss , finally got a room after 4 hours of wait.
13 April 2013
Rated 4.0 out of 5.0 by Anonymous13 Intercon Muscat
I visit Muscat often for business. I stayed in various Hotels in the city, and my review is based on my experience with these various hotels vs Intercon.
i will start with facilities and Restaurants in the Hotel. Intercontinental has one of the best facilities among other hotels in Muscat. The restaurants are decent in both the atmosphere and the quality of food. Tomato restaurant is one of my preferred restaurants in Muscat. also not to forget Trader Vic's with its amazing ambiance.
The gym in Intercontinental is one of the best gyms in all the hotels. though the equipment are a bit old, yet it pretty much have everything. This is a proper gym compared to other gyms in other hotels which barely have enough space and machines to be even considered as a gym.
The rooms are quite old, and are not as per the normal Intercon or other 5 star hotels standards. yet they are OK.
But the most annoying thing in Intercon Muscat is Internet access. Wireless internet is literally useless inside the room. they have tried adding access points around the rooms, yet it is still useless. i had to stay next to the room door in order to catch the signal. Wired connection in the room is as painful as the wireless as it is super slow. this is a major disadvantage, especially if you are going for business where internet access is a must.
as a priority club member, i would expect a bit of flexibility for late check out, yet i cant say that i have seen such flexibility that i experienced with other hotels in the same chain. I had to speak to the manager in charge for 15 mins in order to get him to agree for my late check out.
Overall, this is a good hotel, probably one of the top 3 hotels in Muscat, especially when it comes to location and facilities.
08 April 2013
Rated 1.0 out of 5.0 by Beer13 Disappointing experience and grossly overcharged breakfast
Staff at reception gave us the wrong information on our reservation at check-in. The same night there was a garden party that prevented us from sleeping until 0130 hrs. At check-out next morning more confusion with respect to the quotation. Furniture is in need for replacement and the rooms are antique.
Would I stay there again: NO
06 April 2013
Rated 5.0 out of 5.0 by 5711VTB An Enjoyable Experience
Very enjoyable experience. Excellent and knowledgeable staff.
Attention to detail was exceptional.
Food and facilities were above expectations.
We will return
P.S. Suggest a little more shade available on the grassed area please :)
02 April 2013
Rated 4.0 out of 5.0 by GVLD Always nice to stay here !
The check in went smoothly this time. I always like to spend time at the Intercon. The hairdresser is just the best in town.
It is fantastic to walk out of the hotel towards the Crepe cafe or any other coffee shop. it is very central and lovely.
21 March 2013
Rated 1.0 out of 5.0 by AGRO Really Unacceptable for an Intercontinental Property
I am a frequent traveler as well as a member of the priority club. I was looking forward to this trip in part because of the hotel. However, I was sorely disappointed. The hotel is really not up to the mark and far overdue for a renovation.
But that's besides the point. I found that the room itself was not clean, I found hair in the shower, the sink wasn't cleaned out correctly and the bed also had hair in it.
This happens however on occasion; I just wanted to bring it to your attention.
I ordered dinner, the service was prompt and the person who took my order was kind enough to check with the chef to see if what i wanted was available. However, the menu i had in the room was apparently "too old sir'.
The person who delivered the food didn't knock, but just walked in. Interesting level of service. Perhaps installing a doorbell, if I wasn't responding? Or calling the room?
I really doubt I'm coming back to this property at least, if I have a choice.
As for the food, I was again dissapointed. I placed an order for Osso Bucco, and the meat sauce was burnt. NOT charred, but burnt, I could taste over the veal the brown sauce was overdone. The pasta was NOT al dente, it was underdone.
For breakfast, sushi was served which was quite unpalatable. The sausages were overdone. Coffee was good though!
For the price, it simply made no sense. As a gold member of the priority club, I thought I would be provided with at least some recognition of my status, however I didn't see any being extended.
11 March 2013
Rated 5.0 out of 5.0 by indy75 Great service
I like this hotel where I use to stay for the last 25 years.
Special appreciation for the best service I always received at "the Tomato" and the 4th floor Club lounge from very professional employees, I thank them for their kindness and smiles...
05 March 2013
Rated 3.0 out of 5.0 by MEOS No recognition
I travel half the year with my work and tend to stay at the IHG group of hotels. The Intercontinental Muscat is the worst of them all when it comes to recognizing their loyal members. As a platinum Ambassador member, I should be receiving welcome juice and fruit in the room upon check in. Last month, the fruit juice had been placed in the room for many hours before my arrival thus the seperation of juice and fruit, mind you it looked awful. The fruit basket had a bunch of grapes that was picked on and half the grapes were missing.
Last week, I didn't even get the juice and fruit basket, I guess they know me now and are punishing me. Anyway, I am convinced that customer service is something that is displayed from top management downwards and since the head of guest relations doesn't care the rest follow. The only exception is Alcia in the Club Lounge.
28 February 2013
Rated 2.0 out of 5.0 by Zadbot Some good aspects some not
I stayed for business for two nights in February. The service was inconsistent- my check in was fine and the fruit basket they brought upon arrival was a nice touch, fresh and good variety. I stayed in a sea view room on first level. During the day this was a lovely outlook and most pleasant but once the sun went down it was a distinct drawback. There was a bar/ entertaining area below my room that made sleeping after 9pm impossible. The chatter, yelling and shrieking of drinking guests was very irritating. I called the front desk to ask when it would be over and was told 2am??! I think they meant the nightclub, that's another story.
Breakfast was unremarkable in the club lounge, room decor adequate but the bathrooms are looking very old and tired. A big plus was the gym- best I've experienced, great equipment, clean and lots of room. For serious fitness freaks, it's an excellent hotel gym. Towels were also a plus- big, fluffy and luxurious. Pillows also great, lots of different styles, very pleased.
However, second night the nightclub started up around 9pm..the throbbing bass came right through my floor. It was terrible. Why on earth they have a nightclub situated under sleeping guests is beyond me! The bass could be heard throbbing throughout the hotel, it is just not appropriate in a 4 or 5 star hotel. After 3 hours of this, I asked to move rooms which was accommodated but the new room was obviously not used much and was stifilingly hot. Like 32 degrees. The air con was very feeble and I spent a sleepless night tossing and turning and vowing never to return.
Disappointing stay and an expensive one for the experience I had. Some glimpses of good, but overall it's a stay to forget- quickly.
27 February 2013
Rated 3.0 out of 5.0 by smacin The rooms are so tired
Even though a regular visitor to this hotel, and a priority club member, I was assigned an un-refurbished room on the 3rd floor on my recent stay. the whole room had the feeling of your ancient Aunt's hous that hasn't been redecorated for 20 years... not really acceptable at these prices. The staff, although well meaning, are just so lackadaisical and could really do with some serious training in customer interaction.
11 February 2013
Rated 4.0 out of 5.0 by Hedvagen Funny smell in the rooms
Dear Intercontinental./ Peter
I have heard from other guest, that there is a funny smell in the rooms, that also gives the clothes the same smell. I really did experiance that in my last visit 26-30 January. It is a mixture of moisture and mould. Your Hotell has allways been recomanded by our collegues in Oman, but after the last trip, we need to consider another hotel. The fact is that My suite and all other clothes had this smell even when I came home to Sweden. I now need to clean the suite, so I can use it without smell like mould. Since the hotell itself, is a very nice hotell, with the Pool etc, I would appreciate very much that you somhow take care of the smell and mould.
Looking forward to hear from you
04 February 2013
Rated 4.0 out of 5.0 by CMtraveller 2nd visit
This hotel and Muscat in particular has been my second European winter get away venue of choice. However, the noise on the lower floor above the pub remains a problem, don't ask for a room nearby otherwise you will be up all night. The disco or band noise kick in at around 7pm and can get louder as the night goes on. The pub is a great facility, however if the hotel insist on placing guest above it then they are going to keep collecting complaints as I did. I might consider another approach next time?
24 January 2013
Rated 5.0 out of 5.0 by SwissMiss Great Hotel !!
I've stayed at this hotel many times - the rooms are spacious and well-equipped. The staff very friendly and helpful. The hotel is well-situated near a small shopping centre and the beach where there are lots of little snack bars where you can sit and watch the world go by.
The hotel is within a short taxi ride to the beautiful new mosque, the opera house and Muttrah Souk.
A great place to stay in Muscat. I can't wait to go back !
17 January 2013
Rated 3.0 out of 5.0 by Cirrusflyer Location is great
We chose the InterContinental Muscat for short Christmas break. Having stayed at the hotel before on business we reserved a Club room expecting an upgrade to a higher category room as I’m a Platinum Ambassador PriorityClub member. Unfortunately this didn’t happen. After a lengthy argument I paid for the upgrade to ensure a comfortable stay. Ambassador guests beware, this hotel does not interpret the rules in our favor. Plus points are definitely the location and the staff, friendly and helpful. The Christmas day brunch was also very good, excellent choice and well prepared. Minus points are the properties age, some musty smells and the price. This hotel is not up to the standard of others in the region and is way over-priced.
07 January 2013
Rated 5.0 out of 5.0 by Tilli63 2nd Time Enjoyable holidays
Very well equipped gym. Good pool for sport swimming, very friendly staff, huge and quite garden with comfortable deck chairs. Poolside restaurant tomato offers good food and drinks all day. Hotel good located at beautiful beach. Rooms and bath very well equipped and nicly decorated. Very comfortable bed.
Only complaint - if you like sleeping with open window, depending on the hotelside your looking out, the AC and ventilation machines and/or street/car noise rather loud.
Overall a hotel I would really recommend for some days relaxing vacation.
06 January 2013
Rated 2.0 out of 5.0 by SHDXB Average stay in Muscat
This property is outdated and needs a complete makeover. Specifically i would like to make the following points:
* Recognition for RA status is very limited
* Hotel is generally understaffed
* Snacks and food in lounge and breakfast are below IC standard, the hotel allows hurds of tourists to have a look in the hotel including the lounge so you a couple of times in the evenings we felt like a tourist attraction
* Rooms are outdated, turndown service is not there. Water and minibar were not refreshed.
* A lot of noise from the fans outside even on high floor seaview rooms
* The so-called beach access was a good selling point, however the beach is public and there are no facilities at all to go swimming there.
* Pools are OK but nothing special
* Relatively far from interesting sites in Muscat
* Concierge service was the poorest I have ever experienced. All we got was a map of the city and absolutely no other tips on where to go or what to do. Appaling.
13 December 2012
Rated 5.0 out of 5.0 by saintpj In good hands
I have to hold presentations in this hotel every 3-5 months of the year and the knowledge knowing that Miss Githua the Banquet/sales Manager is in control is a relieve to be assured that all will go smoothly as planned. Her communication with staff creates a sense of ease and openness which is nice. A smile can make a whole difference to a persons experience, and a good team working well together is a winning team.
25 November 2012
Rated 5.0 out of 5.0 by RichardK Returning Home
I have stayed here on many occasions over the years, in fact it is like returning home each time. Wonderful supportive and knowledgeable staff, great food, excellent rooms and a brilliant setting. Being able to feel the grass outside, to let the sand get between your toes as you walk up and down the beach. Two wonderful pools and a well appointed gym.
And if you want the distractions of local shops, even a Starbucks you only need to walk a few 100 metres to two excellent local shopping areas.
Plus the Opera House -- just like being in a great European City.
23 November 2012
Rated 4.0 out of 5.0 by sflecki Beachhotel
I liked the style of the IC Muskat.
The staff at the reception was very friendly and helpful.
The garden is wonderful and quiet , if the gardeners do not work......the beach is very bright .....
21 November 2012
Rated 4.0 out of 5.0 by Ghada Very good location and service
Very good location in Muscat, service was also very good. Very clean rooms, friendly staff, nice and rich breakfast with nice facilities (pools, etc.) and private access to the beach. Also possibility to organize boat trips through the hotel.
11 November 2012
Rated 1.0 out of 5.0 by stylo Poor at every level
1st impression - Basildon multi-storey car park - hotel can't help this, could help the rest.
Arrived early so room not ready - fair enough but why not tell me the wait would be 4 hours rather than suggest we sit & wait in Reception - we could have done something useful.
Room was awful, low floor and by chiiled water plant so extremely noisy.Service dreadful, 2nd day room didn't get serviced until 7pm when we were trying to dress for dinner. All towels not replaced which re-occurred following night.
Good point - Tomato poolside restaurant, good food & very hard working staff.
Last stay at Intercon (Abu Dhabi) only average - this was awful, will stick to Holiday Inn / Crowne Plaza in future!
06 November 2012
Rated 4.0 out of 5.0 by btawfeeq Upgrading
It was not upgraded like all other Intercont. hotels I stayed during last 5 years. Usually, I get upgraded to suit as per Royal Ambassador memebership.
28 October 2012
Rated 2.0 out of 5.0 by Bassim Furniture
Very old furnature. Pirce is extremely high compare to room and facility.
26 October 2012
Rated 5.0 out of 5.0 by Chohan Had an Amazing stay at this hotel :)
This stay at intercontinental was an excellent stay as all the staff of the hotel really cares about u :) The staff at reception was really helpful and i was checked in, in less than 2 minutes with a warm welcome. The room was excellent , well cleaned and well maintained. The room service staff was really very efficient and quick. So i would like to recommend this property and would like everyone to stay at this hotel and enjoy peace of mind.
20 October 2012
Rated 4.0 out of 5.0 by jrp10 Exceptional service
All staf wonderfull and very hellpful especially the two girls in the Club Lounge.
15 October 2012