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Muscat

Rated 3.8 out of 5 by 132 reviewers.
Rated 4.0 out of 5.0 by Comfortable Room. Despite the late check in on the first day and busy schedule on the day of my stay at the hotel - the hotel was a comfortable place to relax , work and go about your routine when you travel. 25 November 2013
Rated 3.0 out of 5.0 by Stay in Intercontinental Muscat The hotel needs serious renovation and as an Ambassador I wasn't impressed by the room upgrade and didn't have the promised fruit basket. 25 November 2013
Rated 5.0 out of 5.0 by Perfect stay We enjoyed our 5 days stay very much. Nice Location and excellent staff. Thank you ! 23 November 2013
Rated 4.0 out of 5.0 by Very comfortable stay! The staff on the 4th floor were wonderful! They were knowledgeable, helpful and made our stay very comfortable. The hotel's facilities are good and there is enough to keep everyone busy. 19 November 2013
Rated 3.0 out of 5.0 by Mixed Bag!!!!! Original booking completely mishandled but after numerous phone calls and emails was corrected to our satisfaction but not without duress. At this point thought our 2 night stay would run without any further problems but I was wrong. Checkin went without a hitch and was handled very professionally by a very friendly receptionist. Upon entering our room we were exposed to a very hot room but on attempting to turn down air conditioner it immediately returned to its original hot temp. Access to balcony required a 12 month gym membership to open door. This was the same with both rooms booked. Balcony and ac problems. Cleanliness was perfect and all facilities including club lounge access fantastic. Breakfast staff exceptional. On checking out having paid our complete bills hours earlier and recon firmed when keys handed in were then approached by same receptionist as we're were leaving for airport saying we had not paid our bill which was a little embarrassing to say the least. On producing our receipts for total payment he had to concede we were not attempting to do a runner. Surely this scenario could have been avoided by firstly checking his own computer system or if confused getting a colleague to run through the account with him. There were no extras on the account to further add to his confusion. The receptionist who we paid our account to had no problems. Certainly left a nasty taste in our mouths and a reason for not choosing to stay there again. 19 November 2013
Rated 3.0 out of 5.0 by November Stay I didnt think the shower was at all good. It was either too hot or too cold and temp couldnt be controlled. Door to balcony locks from inside and I was actually locked on my balcony and had to be rescued. It is noted on the door, but a better solution would be to fix the doors so this doesnt happen. 18 November 2013
Rated 4.0 out of 5.0 by Always good to be there ... The hotel is ideally suited for my purpose as a business visitor. Walks on the beach are a memorable experience, coffee shops and small restaurants are available within walking distance - enjoy am Omani ambience! However, the hotel restaurants are excellent - no doubt. Breakfast on the terrace - I love it, following a short warm-up in the well maintained pool! The staff is always very friendly and knowledgable, the airport only 20 min away. 16 November 2013
Rated 5.0 out of 5.0 by RELAXING WEEKEND It's so nice to leave the madness of Dubai behind to spend a relaxing weekend at the Intercontinental Muscat. It's like coming home with the sumptuous tropical gardens right by the beach, friendly staff and a choice of great food outlets. Hope to see you again soon. 12 November 2013
Rated 1.0 out of 5.0 by Very Bad Experience Dear Team, With regret i am informing you that my last visit to your hotel in Oman last week was really really bad. I faced number of un pleasant experience and what made them worse that no one from your staff cared less to resolve them. For the very first time i do write a review about a hotel stay that shows how bad the experience was: - I had the most slow check out process ever in my life. I tried to check out from the club room, however, the system was down and i had to go to the main lobby reception where i had that very slow check out process talking 13 mins of my time!! - No NewsPaper was available on the 2nd night? - In every stay in intercon i do get a fruit platter which wasnt there! - Price of Mini Par items: Snickers Chocolate for USD 9.00! this is the cost of one carton of Snickers Chocolate and way more above any hotel i have being in, wither from your chain or any other chain. - No grape fruit juice in the hotel!! wasnt available in the BF, lunch or even in the club lounge! These are some of the points i do remember and made my stay the worst ever! Regards Wael 11 November 2013
Rated 4.0 out of 5.0 by Comfortable room. Good food Room was nice and cozy, however bathroom was too small and bathtubs old. Food was delicious. Unfortunately due to shortage of time couldn't explore the property and beach. Wifi can be better 11 November 2013
Rated 5.0 out of 5.0 by muscat holiday very enjoyable stay we like everything about the hotel and the area.shame senor picos was closed 07 November 2013
Rated 1.0 out of 5.0 by Muscat We had a really good time. We love Muscat and the Intercon. 07 November 2013
Rated 3.0 out of 5.0 by Good, but...... Dear all, so far I had a nice stay in your Hotel but I was really annoyed that I had to leave one week early because of an overbooking of your Hotel. Also that I had to wait four hours until I get my room because your stuff told me that a early checkin isn't possible. I stay very often in Muscat but at present I am not sure that I will choose your Hotel again. 04 November 2013
Rated 4.0 out of 5.0 by Clean, quiet, comfortable, pool We went there and was very happy for this hotel. Room comfortable and clean, quiet hotel, 2 pools for the happiness of my children, resto beside the pool : good, staff very nice and at proximite for check the kids and drink and eat in the same time, check in and check out most rapidly than others places. Thank you. 04 November 2013
Rated 4.0 out of 5.0 by Room Quality Internet was extremely poor. I had difficulty finishing my work for which i was visiting Oman. Toilets needs to be re-done. Power sockets are placed at inconvenient locations and not sufficient for laptop, phone and BB to be charged altogether. In most of the IC hotels power sockets are in work table. Overall the staff was very friendly. 25 October 2013
Rated 5.0 out of 5.0 by Great weekend Great hotel and staff, as a regular customer for both business and pleasure, we are always treated in an excellent manner, polite professional staff, who do really make the stay as good as they can. Certainly recommend the hotel. 17 October 2013
Rated 5.0 out of 5.0 by Nice place Werry welll,, good swiming pool and garden, near sea and beach 16 October 2013
Rated 5.0 out of 5.0 by Omani hospitality with luxury With 3 couples we had a memorable mini stay. Rooms were spacious with ample amenities. Sleeping quality were fantastic and ambience of the hotel were so cozy and homey Very highly recommended! 16 October 2013
Rated 4.0 out of 5.0 by Comfortable Rooms with a View (Sea-facing), Great Service at Club Lounge Commendable service and amenities at the Club Lounge. Excellent service from Wayne and his team at Al Ghazal. Rooms are large and comfortable. Very disappointing that an Intercontinental has only 1 option on Red and White Wine available, which was not good either. 14 October 2013
Rated 1.0 out of 5.0 by Second stay I think we enjoyed our stay even more this time!! You have a great staff!! Your beach is awesome and I think a great feature is even after you check out, a receipt is given to a guest, and then you are welcome to stay longer!! Your food is great also!! Thanks for another great stay!! 02 October 2013
Rated 4.0 out of 5.0 by Nice location, good concept. Its a very old building to see from the outside, it worried me. But inside it is very nice and spacious and clean. Staff is so wonderful, the rooms need some upgrade though. It is a real Intercontinental hotel, what I expect: the concept is good and all is just organised very properly, that is what i expect from Intercontinental and always get, no negative suprises. 28 September 2013
Rated 5.0 out of 5.0 by Great Service, friendly staff! Hi, Great returning back to the Intercon in Muscat! Staff are welcoming and helpful. Feels like coming home! Special thanks to Marian, Marie and May for great service! Many thanks, Edward 27 September 2013
Rated 3.0 out of 5.0 by Nice but old For what they charge at this hotel it's about time they start renovating the rooms it's not aging very well. The bathrooms are terrible and give you a feel that it was originally designed to be a hospital not a 5 star hotel. Also I find it very sad that they do not do a turn down service every night and don't bring you a newspaper every morning ! Also something which upset me being an Ambassador they ask me to choose my gift at check in then they never deliver it to my room keeping in mind they had 3 days to do so. Another sad thing is when you arrive to the hotel the person who greets you at the door does not help you with the luggage! How is that 5 star service? The restaurants on the other hand are not bad at all. The upgrade options are a joke hence sea view room :) 22 September 2013
Rated 5.0 out of 5.0 by Great Service and Memorable Experience The hotel offers all the facilities and amenities of a luxury 5 star hotel. The hotel is well managed and everything works as expected. The staff are well-trained, knowledgeable, presentable and extremely welcoming and accommodating making for a pleasant stay. I visited the hotel with two children and was immediately provided with a room on arrival (early check-in). The rooms although dated were clean and fully equipped. The breakfast was quality with a great buffet selection. The location of the hotel is excellent with easy access to the shopping malls and other city attractions. Overall great experience and I will definitely stay again. 28 August 2013
Rated 5.0 out of 5.0 by Good & neat staff .nice location , good hotel large swimming pool Price expensive in the hotel restaurants , 24 August 2013
Rated 4.0 out of 5.0 polite staff with aromatic smell During 9 nights all the places,floors,bath and bed was cleaned and shiny.i couldnt forget the Arabic smell of the hotel's atmosphere.the pool & pool park had a clean water like a natural spring. And Mr.Waleed...a polite receptionist who has a memorable character... 01 August 2013
Rated 3.0 out of 5.0 by Comfortable and larg place I think the price is o.k for the rooms. Also, the hotel has many facilities. The breakfast is excellent. Most of the staff are kind and pleasant. Also, the manager is a very nice guy. I have to add the variety of choices for pillows, the nice swim pool, the large green era. But what I think needs more attention: 1- welcoming the guest needs more enhancement. 2-some of the staff do not have sufficient info. 3- the hotel rooms need more technology like a key for the lights control the whole room, more TV channels, a dvd, an electric sign for ( clean my room, do not disturb). 4- extending the hotel era to reach the sea. 16 July 2013
Rated 2.0 out of 5.0 by Worst Intercontinental experience so far! A very disappointing experience from the very beginning. At check in, the check in process took about 15 minutes. I requested a smoking room (which I was told was captured in the system as a personal preference) but I got a non-smoking room. When I picked up the phone to re-request the smoking room, the phone handset came off in my hand!!! 20 minutes later, I got the requested room. The quality of the room was rather surprising. The water sink and the bath tub were clogged with huge old balls of hair. Water in the sink and tub would rise to about 5 CM in less than 10 seconds!! Not just that, the design of the bed was very uncomfortable as you couldn’t set on the bed resting your back against the wall as there’s a decorative wooden panel with an edge at the head level that prevents you from setting comfortable with a straight neck! Definitely my worst Intercontinental experience so far! 09 July 2013
Rated 1.0 out of 5.0 by Hotel Internet Inoperable During my entire stay, the hotel Internet was inoperable. I travel only for business, and my entire stay was horrible as I could not communicate with my staff all over the world. I will not stay at this hotel next time simply due to the poor and inoperable Internet. Horrible responsiveness from the hotel staff on resolving the problem as well. This was completely unacceptable. Thank you. Dr. Sowell 07 July 2013
Rated 5.0 out of 5.0 by Great hotel, nice staff, an enjoyable stay We use the intercontinental on a regular basis, always treated in a excellent manner, staff are friendly and cater for all our needs. The hotel is central in Muscat and everything required can be reached. Recommened. 03 July 2013
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Muscat
  • P.O. Box 398
  • Muscat , 114
  • Oman
  • Front Desk +968-24-680000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Arabic, German, English, French, Hindi, Italian, Dutch , Punjabi

Pet Policy

No Pets Allowed.
  • Local Time

    1:02 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM

    Currency

    • Omani Rial ر.ع.‏ (OMR)

    Accessibility

    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking