Rated 4.0 out of 5 by 48
Rated 1.0 out of 5.0 by Walidakl Room conditions are very bad, staff knowledge is extremely poor
It is very bad to try to fool your guests upon check in and tell them that the room has a great view while we will go to the room and see ourselves if it has a great view or not!!!!! In addition that we were promised to have an upgrade that we didn't get when we were fooled to choose between the suite and the room supposedly with a great view. The f&b staff have no idea about the IHG standard and need to have extensive training... I advise The lady who checked us in to wear more smiles on her face because it is the check in e peri ente that are the difference. I thank the lady who checked us out for her professionalism in handling our complaint and for keeping her smile to us and for her patience and being calm.
29 August 2014
Rated 5.0 out of 5.0 by FadiK Excellent Service Culture
To begin with the hotel exceeded my expectations. The hotel exterior, its grounds and the guest room were all amazing..
I would recommend the hotel to anyone travelling to Faraya and make sure to have dinner at Khaymet El Hor.
27 August 2014
Rated 4.0 out of 5.0 by adgd Limited service
Limited service and borderline friendly staff.
Not in Intercontinental standards in my opinion.
A little more smiley faces at front desk wouldn't hurt either.
Valet parking was less than average.
Restaurant on the hill was good and service excellent, but slightly overpriced.
Rooms are average but beds are comfortable.
25 August 2014
Rated 4.0 out of 5.0 by Bicho Sfeir bechara
Excellent hotel and staff and the service was great.
23 July 2014
Rated 5.0 out of 5.0 by Afif I66 Great Service, good location and friendly staff
Very nice hotel. excellent stay and great location in the mountain with a wonderful view.
03 July 2014
Rated 5.0 out of 5.0 by maroun it was a great experience
i recommend to my freind to visit mzaar and enjoy the vacation.
06 May 2014
Rated 5.0 out of 5.0 by twinkle81 Enjoyable stay
it's really a good escapade for the family. we enjoyed our stay and the kids as well.
27 March 2014
Rated 5.0 out of 5.0 by sousou83 Amazing resort , great weekend
I stayed a weekend on Mzar intercontinental and it was amazing, the hotel is alive and active , lots of familes and couples were there .
The room is cozy and very warm, the indoor pool is exquisite, the buffet dinner and breakfast were very delicious. The staff is very friendly and helpful.
In general we enjoyed alot the stay and we will come back with pleasure
12 March 2014