Rated 4.0 out of 5 by 45
Rated 2.0 out of 5.0 by Angryskier Very Disappointing Experience
Room rates are extremely high although we booked 2 months in advance, and the information we were given upon reservation and the ones on the website are misleading. After calling the reservation agent and after she explained that it is impossible to guarantee 2 connecting rooms SHE suggested to book the family room for 4 which we did. The information on the website also confirms that it is a room for up to 4 persons without mentioning anything else. Upon check out we had to pay for the extra bed because the room is for 3 pax only!!! The persons at the reception upon check out were very rude and did not even accept to discuss the situation.
What is also disappointing is the internet usage charge. Where in the world hotels still charge for internet ??? Guests of Mzaar Intercon have to pay by the hour for internet, even in the lobby.
Add to this the parking charges. Despite the room rates guests still have to pay extremely expensive parking. We travel a lot and all the five stars hotels wave the parking charges for in house guests.
Unfortunately our stay at Mzaar Intercontinental was very disappointing although we love to come back home for skiing. Next time we would rather go to Europe or even stay at home in Beirut and drive to the slopes every day.
20 February 2013
Rated 4.0 out of 5.0 by JPPY Great location, excellent food
The hotel enjoys a perfect location, lobby and bar area is very nice and the restaurants serve an excellent food.
07 February 2013
Rated 2.0 out of 5.0 by PGN1 Not a great experience
I am a Gold Priority Club member and I stay in Intercon hotels at least once per month, so needless to say, we usually get treated quite well when staying in Intercon hotels.
When we arrived at Mzaar, we did not get any sort of acknoledgement or special treatment. We did not get free internet, or a room upgrade or anything. In fact when I called to ask for internet they said that we had to pay and that even if we are Gold members it doesn't make a difference. I requested a king size bed and not 2 beds pushed together, which is what we ended up getting. The mattress was terrible, it was hard and the pillows were flat. There was a bed side light missing from the wall, the coffee machine was broken, the balcony doors did not open, and generally the room was in need of a serious face lift.
I am not suggesting that we should always get something for free, but at least a decent room would be nice
I would not recommend Intercon Mzaar, I would however highly recommend Intercon Phonecia, along with all the other Intercons that I have stayed in.
We stayed at Phonecia 2 days later and the stay was fabulous.....free room upgrade, free internet, and the room was beautiful and perfectly maintained.
04 February 2013
Rated 1.0 out of 5.0 by NotImportant Charging me for coffee and then the manager did not bother to listen to my complain.
I was disappointed with the way the Front Desk handled my complain.
My wife had requested for some coffee capsules from the front desk which was provided, and at the time of check out I was surprised to be billed 8 USD for such a commonly provided item in most of the Interconn's that i had used in my days.
I had complained and I had asked to talk to the Manager. The lady at the front desk disappeared and then came back to tell me that he is busy. She said "he is busy he can not talk to you" , she said "he has someone in his office". I was astonished by this attitude.
At least he could have come out to listen to me. I was very frustrated. I will never go back to this facility ever.
24 January 2013
Rated 3.0 out of 5.0 by adna Nice View
The hotel looks and feels very old,smelly suite but the staff where trying their best to make every guest feels at home. The hotel during my stay was FULL and it was Not a good thing to go through.
11 January 2013
Rated 1.0 out of 5.0 Very disappointing experience
Very bad quality for the price we paid.
The family room was too small
The double loft was very disappointing.
In the family room, we had to call twice the cleaning service because the room wasn't tied up for two days.
Impossible to sleep in the double loft because of the noise surrounding
The sheets you use are horrible (in nylon not cotton)
We had half board but half the restaurants were closed.
Considering the price we're paying for the room, having to pay internet access (by the hour and limited for 24hours) is unaccaptable and completely rdiculous.
So... we're very disappointed and won't come back.
03 January 2013
Rated 4.0 out of 5.0 by Chawki Great escape
Great Hotel. I love being there with family and friends.
06 November 2012