Rated 4.1 out of 5 by 77
Rated 5.0 out of 5.0 by Uma14 Responsive Crew
The crew of staff at the Intercontinental, Nairobi was very attentive, friendly and responsive to taking care of the needs of the guests.
They always made sure I had enough choices to eat as a vegetarian. They called me several times as an IHG member, to make sure that my stay was going well.
The cocktail reception was a very pleasant way for them to interact with guests, please them and also address their concerns.
They were very responsive to resolve the issue we had with the internet connection for the meeting we were conducting. As we expressed our disappointment on the poor internet connection, the group was very robust in addressing the issue and made sure we had the internet connection working throughout the meeting and even later on during the rest of our stay.
Mercy at the Spa, Mary and Emma at the Salon were amazing. They provided excellent services and were extremently friendly and caring.
28 February 2014
Rated 4.0 out of 5.0 by PNM1969 Helpful staff
I had a wonderful experience with your restaurant staff namely a lady called Carolyn and another whose name I have forgotten. They are/were very courteous and helpful. I also got assistance from an IT trainee (Jacob - not sure if this is the name) who went the extra mile to help me when I was having problems with trying to connect my phone to your wi-fi. This problem went on for days and he had to be called in a number of times to help. Was also helped by a gentleman at the reception who organised an escort to take me to the Catholic church.
25 February 2014
Rated 5.0 out of 5.0 by Lori43 Excellent hotel and facilities
This hotel was much better than expected. Facilities and internet were superior to any in the area. Staff was very attentive and exceeded our expectation.
24 February 2014
Rated 5.0 out of 5.0 by Inge and Wolf best hotel in Nairobi
One of the best Hotels in east africa.
Outstanding Service, very friendly staff in the middle of the town.
24 February 2014
Rated 5.0 out of 5.0 by Pete D Bed pillows and mattress a little too soft for my liking
Overall a very good experience with no problems whatsoever. I would book again
22 February 2014
Rated 5.0 out of 5.0 by Mama Tembo Wonderful bed and pillow, friendly, helpful staff
Staying at your hotel before and after our safari was a delightful experience. Your staff was most helpful with our flight check-in in your business office. We enjoyed our lunch at pool side with exceptional service. I would highly recommend your hotel to anyone staying in Nairobi and look forward to future stays.
21 February 2014
Rated 5.0 out of 5.0 by Tracker 51 Great experience
Staff were excellent
Indian food was exceptional
20 February 2014
Rated 4.0 out of 5.0 by Chim Conveniently Located
The Intercontinental Nairobi is a peaceful and centrally located hotel. For visitors to Nairobi seeking to have a taste of What Nairobi central business district is like, A try will convince you. Its also a working distance from the major Government monuments and you can hardly miss your way around
18 February 2014