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  • 1 888 IC HOTELS
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Rated 4.2 out of 5 by 226 reviewers.
Rated 5.0 out of 5.0 by Excellent Customer Service The staff from the gate- to the reception, person opening the lifts, the rooms, dining, business center are friendly, welcoming and kind. The staff were attentive to customer requests. They paid attention to details and served well. They made me feel homely, cared for, honored and respected. The staff were willing and ready to serve. They seem like they enjoyed their work. Staff represented themselves as if they are part of the hotel owners- like they belong there. They made decisions and they did not wait to check with their supervisors. The staff knew what was needed and they did the right thing.The hotel manager was accessible to discuss and resolve issues. We discussed about my booking for a group I shall be bringing in January. Though I had booked them in a another hotel, I changed my mind after I stayed at the Intercontinental. keep up the good work you're doing. 09 December 2014
Rated 5.0 out of 5.0 by comfortable stay Intercontinental Hotel Nairobi is a great place to stay. your stay is more reasonable when you are a member of the all clubs of the hotel. 08 December 2014
Rated 3.0 out of 5.0 by Great location but be prepared for a average room condition.. Pros: - Great Location - Friendly staff - Food served was tasty and value for money Cons: - Rooms are dated - CRT TV sets!? - Ageing furniture; Carpet quality could have been better 08 December 2014
Rated 5.0 out of 5.0 by Good Location and good service Stay was good, except that the TV in my room was too old CRT based TV 07 December 2014
Rated 5.0 out of 5.0 by Exceptional Staff The staff at the Intercon Nairobi are 2nd to none. Flexible and accommodation - exactly whats needed on a business trip with tight time frames. Not every hotel, even in this price range, get it. Worth every cent. 05 December 2014
Rated 3.0 out of 5.0 by Airport Pick and Drop off The Hotel may make effort to provide vehicles (not hired by guest) for picking up and dropping off guests. Also, it appears that the number of front desk staff is insufficient to achieve fast checking and check out of guests who most times are exhausted from their trips and would want to get into their rooms and catch res quickly. It would fine also if some welcome beverage (s) are made available at the front desk for guests on arrival. 03 December 2014
Rated 5.0 out of 5.0 by well cared for whilst my reception wasn't amongst the best I've had - the management ensured my stay was enjoyable. thank you. 02 December 2014
Rated 4.0 out of 5.0 by SERVICE The overall service of the hotel was excellent, and this is where the crux of he matter is. The friendliness of the staff, their knowledge and willingness to help, their genuine love for what they do, stick in a guest's mind. The beds in the room are very comfortable. I wish I could have stayed longer. 02 December 2014
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InterContinental Nairobi

  • City Hall Way
  • Nairobi , 00200
  • Kenya
  • Front Desk +254-20-3200000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, French

Pet Policy

Contact hotel for details
  • Local Time

    9:23 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking