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Rated 4.2 out of 5 by 151 reviewers.
Rated 5.0 out of 5.0 by Comfort ensured Everything was just more than expected. I would surely be back. 02 July 2014
Rated 2.0 out of 5.0 by Dissapointed In general, I love IHG and their hotels. I have previous been a Platinum member. So I always prefer to stick with the IHG brand but I was very disappointed with Nairobi. I will be traveling to Nairobi monthly for the foreseeable future and I hope you will address these issues, otherwise I will have to consider changing my preferred IHG and Inter Con to somewhere else. 02 July 2014
Rated 3.0 out of 5.0 by Aufenthalt in Nairobi Grundsätzlich bin ich mit dem Hotel zufrieden. Wie schon erwähnt, war die Lage meines Zimmers bei den Aufzügen und direkt neben der Club Lounge eine Zumutung. Ich war jede Nacht Lärmemissionen ausgesetzt. 02 July 2014
Rated 5.0 out of 5.0 by Room closets Room closets stick and and are not exactly big. Tough to open and close. 01 July 2014
Rated 4.0 out of 5.0 by great service I allways enjoy staying in Intercon Nairobi because I feel being treated as a welcome guest, friendly staff 30 June 2014
Rated 5.0 out of 5.0 by Exccelent Stay and lifetime memorable I enjoyed everyday rather than every minutes and every seconds of this stay in Inter Con. I was alone, but i never felt lonely due to all excellent staffs. I cant forget them and there friendly attitude. All the restaurants are awesome, specially Indian Restaurant Bhandini.Where i enjoyed my major dinners. Watching World Cup at Mauti Bar is frivolous. At every place staffs were so excellent in behavior. Thanks every one to make my stay memorable !!!!!!!!!! 27 June 2014
Rated 4.0 out of 5.0 by one great night at Intercon I had a great night at Intercon Nairobi and enjoyed the room they gave me facing parliament buildings. The breakfast was powerful. Keep up the good fight. 26 June 2014
Rated 5.0 out of 5.0 by Great service Great service and comfortable bed. I like the outside sitting area by the pool 26 June 2014
Rated 4.0 out of 5.0 by Scale in the bathroom The scale was not working. I put a note on it saying "please fix". it was taken away and never returned. 25 June 2014
Rated 3.0 out of 5.0 Changes 1. TV screens to be LCD or LED. 2. Bedding should be hard, and not soft. If soft it creates back pain. 3. Order used to take time in restaurants. 4. I had wifi connection free in my package, but was given an hour complimentary only. 5. Reception staff should be english spoken 6. Was not given check in at time on arrival, it was very late. 25 June 2014
Rated 4.0 out of 5.0 by Not too good TV I believe the TV's in the rooms make part of the experience. I was very happy of the overall experience, but I think if the TV's are upgraded to LED it will better the experience. 24 June 2014
Rated 3.0 out of 5.0 by Great service - No comments overall was a good stay. - The check in personal very good and the check out very friendly. - The internet wireless sometimes was unstable. - The breakfast was what I expected. 24 June 2014
Rated 2.0 out of 5.0 by Bad Experience staff is cheater, i would not suggest any one to stay in this hotel.. they are just cheater and you cant do any thing!! 23 June 2014
Rated 4.0 out of 5.0 by Nairobi Intercon The stay was comfortable, the hotel is centrally located in Nairobi and is it's USP. The suite does not feel like a suite, the doors in front of both 600 and 601 needs to be removed, should be one common entrance with central commands like bell, make my room and DND. The suite and bathroom feels old and needs to be upgraded asap. The Club Intercon rooms feel more modern than the suite and that is a shame. 23 June 2014
Rated 5.0 out of 5.0 by cool customer service I would have scored you guys 100% in all if only you would stop charging extra for entertaining guest in the room from 6pm 20 June 2014
Rated 5.0 out of 5.0 by A True Intercontinental Hotel Back to the Nairobi Intercontinental for my fourth visit this year. Back to my East African refuge and home at a true Intercontinental Hotel. Why do I say a true Intercontinental Hotel? Well, the Intercontinental Nairobi exhibits all that I like about Intercontinental Hotels: a great sleep in a lovely bed, an excellent and lovely selection of food, and efficient processes, but above all it has truly excellent staff that are ever attentive to ones needs, small or large. Moreover, the fact that the staff get one with their duties competently and diligently without visible supervision, is a great credit to the management as well. I ha d a most enjoyable stay, yet again! 19 June 2014
Rated 5.0 out of 5.0 by lovely hotel, and great service Excellent hotel, wonderful staff, lovely room, air conditioning, fantastic breakfast!! Security was uppermost in entering the hotel!! 17 June 2014
Rated 5.0 out of 5.0 by wonderful staff I wasn't feeling well and staff were very helpful and concerned. Bed and room were very comfortable. Security was excellent. 10 June 2014
Rated 5.0 out of 5.0 by Fantastic stay We always enjoy our stays at Intercontinental properties and Nairobi was no exception. Lived up to the standards we have come to expect. Very friendly, attentive, gracious service; comfortable accomodations; and nice restaurant, lounge and pool facilities. 10 June 2014
Rated 5.0 out of 5.0 by great staff During my stay the staff of the hotel was excellent and the room was clean and attractive. 09 June 2014
Rated 5.0 out of 5.0 by Great staff The staff operate as a great team to ensure a productive, enjoyable stay. While I prefer a bigger fitness center, the hotel has upgraded some equipment since my last stay, and the sauna and whirlpool were a great relief after several long flights. 07 June 2014
Rated 5.0 out of 5.0 by Wonderful stay My first exposure to Kenya was the Hotel and it's staff. You can be very proud of the staff you have there. 05 June 2014
Rated 5.0 out of 5.0 by concierge service The staff were exceptionally helpful, our security and safety was their primary concern on May 31. The manager of the desk offered to go to the market for me to purchase a sisal purse if I tryly wanted one, as oppoased to me leaving the coumpound. Fabulous staff who should be commended. Thank you, Katherine 03 June 2014
Rated 2.0 out of 5.0 by WiFi Internet One was Not working, other was in a poor condition 03 June 2014
Rated 5.0 out of 5.0 by Fabulous service received I Loved my stay and the Intercontinental hotel will be my first choice whenever I travel 02 June 2014
Rated 4.0 out of 5.0 by Good hotel to stay with A short stay but was quite comfortable. Nice ambience, location 31 May 2014
Rated 5.0 out of 5.0 by Security was great. Suggest to have more brighter light in the Bathroom. 30 May 2014
Rated 3.0 out of 5.0 by Great Location Bed comfortable, great location. But the hotel is dated as its 50 years old and needs serious refurbishing. No seperate shower. Did not have a disposable shaver. Breakfast was adequate. Too expensive for the old property. TV is still a box TV and very small. 28 May 2014
Rated 3.0 out of 5.0 Okay. It wasn't what I expected. I expected something grand. 18 May 2014
Rated 4.0 out of 5.0 Nairobi Intercont. Stay was great, rooms are fine and staff are helpful and friendly. Hotel main restaurant food quality was perhaps a bit down and the service levels in the main restaurant are not as good as it used to be. Waited long for waiters to respond to requests. Perhaps need more waiters in the restaurant. 13 May 2014
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  • City Hall Way
  • Nairobi , 00200
  • Kenya
  • Front Desk +254-20-3200000

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, French

Pet Policy

Contact hotel for details
  • Local Time

    4:42 PM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking