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Rated 4.3 out of 5 by 357 reviewers.
Rated 4.0 out of 5.0 by Business Stay Good Staff and friendly. Excellent environment to host business clients July 29, 2015
Rated 5.0 out of 5.0 by Great service EXcellent hopitality. Would return any time! However, shower heads in bathroom need repalcement to maintain the usual IHG high standards. Otherwise, keep up the great work July 28, 2015
Rated 5.0 out of 5.0 by Top notch service and fantastic experience! On our final check in, all expectations were exceeded. Alex promised us he'd surpass the bar set by Lucy on our previous check in a few days earlier and he did. He gave us a room overlooking the Basilica and it was beautiful! He even sent up a complimentary plate of fruit for our enjoyment-how thoughtful! Everything in the room was beautiful and all staff continued to provide excellent, courteous and smiling service. Dining options are varied and gave us the opportunity to try different cuisines. The wine list could use some improvement-please include some Australian, Italian and California wines. Being wine drinkers, we quickly got tired of drinking the same S. African wine each time. Management should also plan on including regular as well as decaf coffee in the rooms-caffeine is so needed in the morning! Security is taken very seriously! We felt very safe and didn't at all mind the multiple searches as we walked in and out of the hotel, it was after all for our safety! Thank you so much for a fantastic stay and we plan to stay again when we return to Kenya! July 21, 2015
Rated 5.0 out of 5.0 by Much better room, still outstanding service! This was our second check-in within a 2 week period while we visited various places in Kenya and used this hotel as our base. The recognition afforded to IHG members is worth joining IHG. Check in was swift and staff (kudos to Lucy!) remembered us from the first time. We were given a room in the newer wing which turned out to be much better than our first. The coupons (for discounted meals & spa services, free drinks, etc.) were so worth it and because of the various dining options we ate & entertained friends at the hotel several times! Two suggestions: 1. Expand the wine list to include more than S. African wines. We would have spent even more if that had been the case. 2. Please include regular coffee (not just decaf) in the rooms. I personally need the jolt of caffeine in the morning and the decaf just didn't cut it. Really enjoyed our stay and couldn't wait to return for our third and final check in. July 21, 2015
Rated 5.0 out of 5.0 by Dated room but great service. Check in process was great, staff know what they're doing and seem happy to welcome guests. The room itself was rather dated so I'd recommend management consider a renovation of the older rooms. Overall great experience and would highly recommend. July 21, 2015
Rated 5.0 out of 5.0 by Best stay ever My stay in the Intercontinental Nairobi (I used my miles of the Ambassadors status to book the room and the easiness to do so is excellent) was excellent and probably one of the best stays I ever had in an hotel. The room was very nice, staff were extremely friendly and helpful, clublounge very pleasant with an excellent choice of food, snacks and drinks. I only can be very positive about my stay and there were absolute no negative points. July 20, 2015
Rated 5.0 out of 5.0 by Good Good Service, nice location, good breakfast. City center location and lots of security. However lots of traffic to / from tourist spots. people are nice and very helpful. July 13, 2015
Rated 4.0 out of 5.0 by 餐食优质,服务周到 可以,但是能够更好。酒店的物业过于陈旧,房间的家具很旧,浴室的设施已经不好用了。还有一点生锈。花洒尤其不好用,不能拿下来。没有为客人配备牙具。电视的频道太少,没有HBO。 July 9, 2015
  • 2015-08-02T11:50:50.410-05:00
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InterContinental Nairobi

  • City Hall Way
  • Nairobi , 00200
  • Kenya
  • Front Desk +254-20-3200000

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, French

Pet Policy

Contact hotel for details
  • Local Time

    2:34 PM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available
    • Evening Reception Desk Open


    • US Dollar $ (USD)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking