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Rated 4.2 out of 5 by 170 reviewers.
Rated 3.0 out of 5.0 by Great service - No comments overall was a good stay. - The check in personal very good and the check out very friendly. - The internet wireless sometimes was unstable. - The breakfast was what I expected. 24 June 2014
Rated 2.0 out of 5.0 by Bad Experience staff is cheater, i would not suggest any one to stay in this hotel.. they are just cheater and you cant do any thing!! 23 June 2014
Rated 4.0 out of 5.0 by Nairobi Intercon The stay was comfortable, the hotel is centrally located in Nairobi and is it's USP. The suite does not feel like a suite, the doors in front of both 600 and 601 needs to be removed, should be one common entrance with central commands like bell, make my room and DND. The suite and bathroom feels old and needs to be upgraded asap. The Club Intercon rooms feel more modern than the suite and that is a shame. 23 June 2014
Rated 5.0 out of 5.0 by cool customer service I would have scored you guys 100% in all if only you would stop charging extra for entertaining guest in the room from 6pm 20 June 2014
Rated 5.0 out of 5.0 by A True Intercontinental Hotel Back to the Nairobi Intercontinental for my fourth visit this year. Back to my East African refuge and home at a true Intercontinental Hotel. Why do I say a true Intercontinental Hotel? Well, the Intercontinental Nairobi exhibits all that I like about Intercontinental Hotels: a great sleep in a lovely bed, an excellent and lovely selection of food, and efficient processes, but above all it has truly excellent staff that are ever attentive to ones needs, small or large. Moreover, the fact that the staff get one with their duties competently and diligently without visible supervision, is a great credit to the management as well. I ha d a most enjoyable stay, yet again! 19 June 2014
Rated 5.0 out of 5.0 by lovely hotel, and great service Excellent hotel, wonderful staff, lovely room, air conditioning, fantastic breakfast!! Security was uppermost in entering the hotel!! 17 June 2014
Rated 5.0 out of 5.0 by wonderful staff I wasn't feeling well and staff were very helpful and concerned. Bed and room were very comfortable. Security was excellent. 10 June 2014
Rated 5.0 out of 5.0 by Fantastic stay We always enjoy our stays at Intercontinental properties and Nairobi was no exception. Lived up to the standards we have come to expect. Very friendly, attentive, gracious service; comfortable accomodations; and nice restaurant, lounge and pool facilities. 10 June 2014
Rated 5.0 out of 5.0 by great staff During my stay the staff of the hotel was excellent and the room was clean and attractive. 09 June 2014
Rated 5.0 out of 5.0 by Great staff The staff operate as a great team to ensure a productive, enjoyable stay. While I prefer a bigger fitness center, the hotel has upgraded some equipment since my last stay, and the sauna and whirlpool were a great relief after several long flights. 07 June 2014
Rated 5.0 out of 5.0 by Wonderful stay My first exposure to Kenya was the Hotel and it's staff. You can be very proud of the staff you have there. 05 June 2014
Rated 5.0 out of 5.0 by concierge service The staff were exceptionally helpful, our security and safety was their primary concern on May 31. The manager of the desk offered to go to the market for me to purchase a sisal purse if I tryly wanted one, as oppoased to me leaving the coumpound. Fabulous staff who should be commended. Thank you, Katherine 03 June 2014
Rated 2.0 out of 5.0 by WiFi Internet One was Not working, other was in a poor condition 03 June 2014
Rated 5.0 out of 5.0 by Fabulous service received I Loved my stay and the Intercontinental hotel will be my first choice whenever I travel 02 June 2014
Rated 4.0 out of 5.0 by Good hotel to stay with A short stay but was quite comfortable. Nice ambience, location 31 May 2014
Rated 5.0 out of 5.0 by Security was great. Suggest to have more brighter light in the Bathroom. 30 May 2014
Rated 3.0 out of 5.0 by Great Location Bed comfortable, great location. But the hotel is dated as its 50 years old and needs serious refurbishing. No seperate shower. Did not have a disposable shaver. Breakfast was adequate. Too expensive for the old property. TV is still a box TV and very small. 28 May 2014
Rated 3.0 out of 5.0 Okay. It wasn't what I expected. I expected something grand. 18 May 2014
Rated 4.0 out of 5.0 Nairobi Intercont. Stay was great, rooms are fine and staff are helpful and friendly. Hotel main restaurant food quality was perhaps a bit down and the service levels in the main restaurant are not as good as it used to be. Waited long for waiters to respond to requests. Perhaps need more waiters in the restaurant. 13 May 2014
Rated 5.0 out of 5.0 by Great Staff !!! Customer service is NO1. Please continue to keep the kind of staff. I have never met a staff so great. Even the guards have a smile for your. They are all friendly and are ready and willing to assist at all times. Bravo! They deserve good pay. 12 May 2014
Rated 4.0 out of 5.0 by Nice hotel, nice staff Everything is more than i expect from a Nairobi Hotel. But staff is really wonderfull. Helpful, solve the problems fastly. I have only one "clear" problem about the hotel is the car doors. Please make it oil. Because of the voice of it, i couldnt sleep. Rest, everything was nice ! 04 May 2014
Rated 5.0 out of 5.0 by Sehr gutes und aufmerksames Service Ein sehr gutes Hotel im Zentrum von Nairobi mit wirklich freundlichem und aufmerksamen Personal. 29 April 2014
Rated 2.0 out of 5.0 Disgusting staff MOst non understanding staff member. they do not want to help the customers in case they need any help. I was late in presenting the discount coupon by one day they did not consider the request , what they use to do previously. during my previous visits also they have helped me butthis time they did not do anything. 29 April 2014
Rated 4.0 out of 5.0 by Comfortable stay Clean rooms Good restaurants, bars Casino for entertainment Nice shops 24 April 2014
Rated 5.0 out of 5.0 by Happy@IHCnairobi Very friendly, helpful staff, and excellent services. You won't regret staying at this hotel/ 23 April 2014
Rated 5.0 out of 5.0 Nice stay The Intercontinental, Nairobi is one of the best hotel in Nairobi to stay as far as the Security and Safety is concerned. Very good hotel. 22 April 2014
Rated 4.0 out of 5.0 by Comfortable, clean, efficient Nairobi offered good value - a haven of comfort and friendliness in amidst the hurly burly of busy city. Staff friendly and attentive. Rooms, beds comfortable, well stocked, free mineral water - very useful for overseas visitor. Rooms look a little dated by European standards but are infact well equipped. Internet easy to access (on 6th business floor, so not sure elsewhere). Exec' lounge staff lovely and services great. 22 April 2014
Rated 5.0 out of 5.0 by Excellent service As usual the hotel holds up to its international standard offering a world class service. With friendly staff and comfortable stay be it on business of leisure you can always count on Intercontinental to meet your needs. 16 April 2014
Rated 4.0 out of 5.0 by Elite Quality I have slept at many IHG Hotels but the star treatment I got at the Nairobi Intercontinental was world class and clearly not stage managed, unlike the rubbish service I got at the Crowne Plaza, Rosebank, Johannesburg. Your staff were very well-mannered and friendly, & executed their duties quite professionally, and this no doubt complimented the heavy security checks at the entrance. I only wished I had stayed for much longer to take full advantage of all the offerings; however my FREE cocktail lacked the befitting lustre. ..but I will most definitely be coming back & most likely with family. Keep up the good work. 14 April 2014
Rated 4.0 out of 5.0 by Gutes Hotel in zentraler Lage mit sehr gutem Service Empfehlenswert für geschäftliche Zwecke oder für stop-overs in Nairobi 14 April 2014
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  • City Hall Way
  • Nairobi , 00200
  • Kenya
  • Front Desk +254-20-3200000

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, French

Pet Policy

Contact hotel for details
  • Local Time

    10:41 AM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available
    • Evening Reception Desk Open


    • US Dollar $ (USD)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking