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Nairobi

Rated 4.2 out of 5 by 192 reviewers.
Rated 5.0 out of 5.0 by Extra mile Excellent experience. I felt that staff was very sensitive to my needs and willing to go the extra mile. 23 July 2014
Rated 5.0 out of 5.0 by Excellent guest rooms and great service I had a memorable and enjoyable stay at the hotel. I liked the guest rooms; the comfortable bed and the room amenities. I enjoyed my sleep. Their customer service is excellent, their restaurants have wonderful meals with a wide variety, in terms of selection. The location of the hotel is very good, just within the city. 23 July 2014
Rated 5.0 out of 5.0 by Great People Intercontinental Hotel Nairobi has some of the most delighted people in Africa, who are ever ready to go an extra mile to make the guest comfortable. They are really amazing and I was really blown off when my Montblanc pen that i left in the room was found a day after check out. WOW They are really GREAT People!!!! 22 July 2014
Rated 2.0 out of 5.0 by MY PEN GOT STOLLEN FROM LOCKER DURING MY STAY THIS TIME, MY MONT BLANC PEN GOT STOLEN FROM THE LOCKER INSIDE THE ROOM. I CALLED THEM COUPLE OF TIMES BUT NO POSITIVE REPLY, THE PEN CANT FLY OR DISAPPEAR ITSELF. I WILL NEVER RECOMMEND THIS PROPERTY TO ANYBODY HOPE HOTEL WIIL LOOK INTO THIS ISSUE VERY SERIOUSLY MUKESH 13 July 2014
Rated 5.0 out of 5.0 by Short stay enjoyed every single minute of my short safe stay in the hotel 13 July 2014
Rated 5.0 out of 5.0 by Outstanding Property This is a lovely property with an amazing staff that took care of every need I had. Comfortable and beautiful rooms! Outstanding location in Nairobi! 11 July 2014
Rated 5.0 out of 5.0 by Fantastic Hotel in a Super Location! We have just recently returned from a two night stay at the Intercontinental Nairobi end of June. The hotel itself is very centrally located in Nairobi, next to the Convention Centre and near the Parliament Buildings. The hotel does have more of a business feel to it due to its location but I wouldn't let this put you off as the hotel does have a relaxed vibe to it also. The area the hotel is located in is very safe, there is excellent security entering the hotel which has always been there and great to see. We spent one night at this hotel at the very start of our trip to Kenya and then one night at the very end of our two week holiday before flying home. We stayed in a Superior Room on our first night at this hotel which are sadly a little dated especially the bathrooms but the hotel did advise only some of the Superior rooms have been refurbished. On our return to the hotel we were upgraded to a Deluxe Room which was beautifully decorated especially the bathrooms. I would definitely recommend paying the extra for a Deluxe Room. We had buffet breakfast both mornings and it was delicious, such a fantastic choice of food. On our last night in the hotel we dined in the Terrace restaurant which was buffet, we had a beautiful meal and again there was a great selection on offer and the service was very good also. We then spent a few hours out at the Pool Bar as there was a live band playing excellent African music, they were brilliant. There was a lovely ambience at the pool bar, great buzz about the place seen as it was the weekend, the bar staff here were so friendly and professional. If you are looking to buy some souvenirs etc there is an excellent Masai open air market five minute stroll from the hotel and again very safe to go to. The security staff at the hotel recommended it and were a great help advising us on prices etc. Kenya is a very safe country to visit and a wonderful holiday destination and most of all it is the people of Kenya that make you feel so welcome, they are such lovely, warm and friendly people!! 10 July 2014
Rated 1.0 out of 5.0 by Not too happy with this stay This Intercontinental seemed old and worn out. The elevator on the side I was staying at didn't work all the time from the ground floor and I had to take the emergency stairs to the second floor to use the elevator or had to use the one at the other end of the building. Some areas looked nice, but for this brand hotel seemed dated and needs to be updated for the price charged per night. I'm not sure if they acknowledge my member status, as there were no upgrades and I did get a bowl of fruit. The room seemed small like an economy hotel. Maybe it was the country it was located at, but not sure. My stay here seemed like I was staying at an economy brand and paying five star price, so I didn't see the value. The staff that I did business with was friendly, but again I felt like I was at an economy brand. 09 July 2014
Rated 3.0 out of 5.0 confortale beds, clean and good bathroom The staff are excellent in service provision and very friendly and caring, the food is first class,( I loved your fresh juices and fruits) and the rooms are homely and comfortable. The rooms also provide an excellent working environment. Definitely a place worth visiting again The only disgusting challenge is the stuffy corridors smelling of dust and cigarettes. That need attention. If not so some floors should be reserved for smokers ad others for non-smokers 08 July 2014
Rated 3.0 out of 5.0 by Need huge improvement If you just want a good night sleep, this is a place to check - otherwise, not recommendable. 07 July 2014
Rated 4.0 out of 5.0 by nice place to stay in Nairobi I thoroughly enjoyed my stay at the Intercontinental Nairobi. The staff were extremely helpful and friendly. The room was clean and met my needs. I felt safe and secure here and that is always of paramount importance to me when traveling. THANK YOU! 04 July 2014
Rated 5.0 out of 5.0 by Comfort ensured Everything was just more than expected. I would surely be back. 02 July 2014
Rated 2.0 out of 5.0 by Dissapointed In general, I love IHG and their hotels. I have previous been a Platinum member. So I always prefer to stick with the IHG brand but I was very disappointed with Nairobi. I will be traveling to Nairobi monthly for the foreseeable future and I hope you will address these issues, otherwise I will have to consider changing my preferred IHG and Inter Con to somewhere else. 02 July 2014
Rated 3.0 out of 5.0 by Aufenthalt in Nairobi Grundsätzlich bin ich mit dem Hotel zufrieden. Wie schon erwähnt, war die Lage meines Zimmers bei den Aufzügen und direkt neben der Club Lounge eine Zumutung. Ich war jede Nacht Lärmemissionen ausgesetzt. 02 July 2014
Rated 5.0 out of 5.0 by Room closets Room closets stick and and are not exactly big. Tough to open and close. 01 July 2014
Rated 4.0 out of 5.0 by great service I allways enjoy staying in Intercon Nairobi because I feel being treated as a welcome guest, friendly staff 30 June 2014
Rated 5.0 out of 5.0 by Exccelent Stay and lifetime memorable I enjoyed everyday rather than every minutes and every seconds of this stay in Inter Con. I was alone, but i never felt lonely due to all excellent staffs. I cant forget them and there friendly attitude. All the restaurants are awesome, specially Indian Restaurant Bhandini.Where i enjoyed my major dinners. Watching World Cup at Mauti Bar is frivolous. At every place staffs were so excellent in behavior. Thanks every one to make my stay memorable !!!!!!!!!! 27 June 2014
Rated 4.0 out of 5.0 by one great night at Intercon I had a great night at Intercon Nairobi and enjoyed the room they gave me facing parliament buildings. The breakfast was powerful. Keep up the good fight. 26 June 2014
Rated 5.0 out of 5.0 by Great service Great service and comfortable bed. I like the outside sitting area by the pool 26 June 2014
Rated 4.0 out of 5.0 by Scale in the bathroom The scale was not working. I put a note on it saying "please fix". it was taken away and never returned. 25 June 2014
Rated 3.0 out of 5.0 Changes 1. TV screens to be LCD or LED. 2. Bedding should be hard, and not soft. If soft it creates back pain. 3. Order used to take time in restaurants. 4. I had wifi connection free in my package, but was given an hour complimentary only. 5. Reception staff should be english spoken 6. Was not given check in at time on arrival, it was very late. 25 June 2014
Rated 4.0 out of 5.0 by Not too good TV I believe the TV's in the rooms make part of the experience. I was very happy of the overall experience, but I think if the TV's are upgraded to LED it will better the experience. 24 June 2014
Rated 3.0 out of 5.0 by Great service - No comments overall was a good stay. - The check in personal very good and the check out very friendly. - The internet wireless sometimes was unstable. - The breakfast was what I expected. 24 June 2014
Rated 2.0 out of 5.0 by Bad Experience staff is cheater, i would not suggest any one to stay in this hotel.. they are just cheater and you cant do any thing!! 23 June 2014
Rated 4.0 out of 5.0 by Nairobi Intercon The stay was comfortable, the hotel is centrally located in Nairobi and is it's USP. The suite does not feel like a suite, the doors in front of both 600 and 601 needs to be removed, should be one common entrance with central commands like bell, make my room and DND. The suite and bathroom feels old and needs to be upgraded asap. The Club Intercon rooms feel more modern than the suite and that is a shame. 23 June 2014
Rated 5.0 out of 5.0 by cool customer service I would have scored you guys 100% in all if only you would stop charging extra for entertaining guest in the room from 6pm 20 June 2014
Rated 5.0 out of 5.0 by A True Intercontinental Hotel Back to the Nairobi Intercontinental for my fourth visit this year. Back to my East African refuge and home at a true Intercontinental Hotel. Why do I say a true Intercontinental Hotel? Well, the Intercontinental Nairobi exhibits all that I like about Intercontinental Hotels: a great sleep in a lovely bed, an excellent and lovely selection of food, and efficient processes, but above all it has truly excellent staff that are ever attentive to ones needs, small or large. Moreover, the fact that the staff get one with their duties competently and diligently without visible supervision, is a great credit to the management as well. I ha d a most enjoyable stay, yet again! 19 June 2014
Rated 5.0 out of 5.0 by lovely hotel, and great service Excellent hotel, wonderful staff, lovely room, air conditioning, fantastic breakfast!! Security was uppermost in entering the hotel!! 17 June 2014
Rated 5.0 out of 5.0 by wonderful staff I wasn't feeling well and staff were very helpful and concerned. Bed and room were very comfortable. Security was excellent. 10 June 2014
Rated 5.0 out of 5.0 by Fantastic stay We always enjoy our stays at Intercontinental properties and Nairobi was no exception. Lived up to the standards we have come to expect. Very friendly, attentive, gracious service; comfortable accomodations; and nice restaurant, lounge and pool facilities. 10 June 2014
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Nairobi
  • City Hall Way
  • Nairobi , 00200
  • Kenya
  • Front Desk +254-20-3200000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, French

Pet Policy

Contact hotel for details
  • Local Time

    1:06 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking