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Rated 4.2 out of 5 by 151 reviewers.
Rated 5.0 out of 5.0 by Great Staff !!! Customer service is NO1. Please continue to keep the kind of staff. I have never met a staff so great. Even the guards have a smile for your. They are all friendly and are ready and willing to assist at all times. Bravo! They deserve good pay. 12 May 2014
Rated 4.0 out of 5.0 by Nice hotel, nice staff Everything is more than i expect from a Nairobi Hotel. But staff is really wonderfull. Helpful, solve the problems fastly. I have only one "clear" problem about the hotel is the car doors. Please make it oil. Because of the voice of it, i couldnt sleep. Rest, everything was nice ! 04 May 2014
Rated 5.0 out of 5.0 by Sehr gutes und aufmerksames Service Ein sehr gutes Hotel im Zentrum von Nairobi mit wirklich freundlichem und aufmerksamen Personal. 29 April 2014
Rated 2.0 out of 5.0 Disgusting staff MOst non understanding staff member. they do not want to help the customers in case they need any help. I was late in presenting the discount coupon by one day they did not consider the request , what they use to do previously. during my previous visits also they have helped me butthis time they did not do anything. 29 April 2014
Rated 4.0 out of 5.0 by Comfortable stay Clean rooms Good restaurants, bars Casino for entertainment Nice shops 24 April 2014
Rated 5.0 out of 5.0 by Happy@IHCnairobi Very friendly, helpful staff, and excellent services. You won't regret staying at this hotel/ 23 April 2014
Rated 5.0 out of 5.0 Nice stay The Intercontinental, Nairobi is one of the best hotel in Nairobi to stay as far as the Security and Safety is concerned. Very good hotel. 22 April 2014
Rated 4.0 out of 5.0 by Comfortable, clean, efficient Nairobi offered good value - a haven of comfort and friendliness in amidst the hurly burly of busy city. Staff friendly and attentive. Rooms, beds comfortable, well stocked, free mineral water - very useful for overseas visitor. Rooms look a little dated by European standards but are infact well equipped. Internet easy to access (on 6th business floor, so not sure elsewhere). Exec' lounge staff lovely and services great. 22 April 2014
Rated 5.0 out of 5.0 by Excellent service As usual the hotel holds up to its international standard offering a world class service. With friendly staff and comfortable stay be it on business of leisure you can always count on Intercontinental to meet your needs. 16 April 2014
Rated 4.0 out of 5.0 by Elite Quality I have slept at many IHG Hotels but the star treatment I got at the Nairobi Intercontinental was world class and clearly not stage managed, unlike the rubbish service I got at the Crowne Plaza, Rosebank, Johannesburg. Your staff were very well-mannered and friendly, & executed their duties quite professionally, and this no doubt complimented the heavy security checks at the entrance. I only wished I had stayed for much longer to take full advantage of all the offerings; however my FREE cocktail lacked the befitting lustre. ..but I will most definitely be coming back & most likely with family. Keep up the good work. 14 April 2014
Rated 4.0 out of 5.0 by Gutes Hotel in zentraler Lage mit sehr gutem Service Empfehlenswert für geschäftliche Zwecke oder für stop-overs in Nairobi 14 April 2014
Rated 4.0 out of 5.0 by nice hotel for heprice Staff was freidly and courteous. It would be nice if there was an inside smoking area 09 April 2014
Rated 5.0 out of 5.0 by Most secure hotel I would highly recommend Intercontinental hotel for anyone traveling to Nairobi for business 07 April 2014
Rated 5.0 out of 5.0 by Great service & friendly staff We were well looked after and all our requests were listened to. The staff are really friendly and helpful and everyone we interacted with had a positive, can-do attitude. We would recommend this hotel to everyone who want a hassle-free stay. 07 April 2014
Rated 4.0 out of 5.0 by visit to Nairobi April The hotel is aged and is showing it, The breafast is good however you leave the restaurant smelling of a fried breakfast , so I imagine the ventilation system is deficient. The partial reparations ie painting of corridores perhaps should be done when guests are not present 06 April 2014
Rated 5.0 out of 5.0 by Great Staff in Nairobi Our Family visit to this hotel was made unforgettable by the warm and caring attitude of all the staff we met. Concierge set up our reservation and transport to Carnivore Restaurant upon arrival. While we did not use many facilities during our stay every staff member smiled and was courteous, professional and extremely helpful from the cleaners, drivers, front desk, reservations, concierge, even the security staff though busy and doing a difficult job are professional and truly warm. Hats off, the Hotel is clean and staff are excellent. 05 April 2014
Rated 5.0 out of 5.0 by Superb overnight; wish I had longer to enjoy the property! I was en route from Amsterdam to Kisumu, arriving 8:25 p.m. NBO and departing 10:20 a.m. the next day to Kisumu. Because of my IHG affiliation, I searched for/found this wonderfully appointed and staffed property quite close to the Jomo Kenyatta Airport. The staff was friendly, the appointments first class, breakfast an elaborate spread. Features I didn't have time to enjoy are the pool, the shops, the Club Lounge, and some other coupon-amenities that come with IHG membership. Looks like I'll be back again in December 2014! 04 April 2014
Rated 5.0 out of 5.0 by Room services My room did not have flat iron though the ironing board was provided. 31 March 2014
Rated 5.0 out of 5.0 by Quality and clean The hotel staff is really friendly and they tried to assist as much as possible. The hotel is reasonably priced compared to other hotels in Africa. The availability of management is great and they will attend promptly to any requests. 30 March 2014
Rated 5.0 out of 5.0 by Tip-top Intercontinetal With 37 ICs now visited, I know what to expect. Nairobi lived up to all our expectations, with great staff and security. As always, the GM, RM, and CSM were all most attentive to our needs - being a Royal Ambassador is a privilege and a joy. The highlight was being ABOVE the black kites circling outside the hotel, giving fine view of the birds. 29 March 2014
Rated 5.0 out of 5.0 by A good stay during business Central location and very attentive staff. Highly recommended. 28 March 2014
Rated 4.0 out of 5.0 by A good choice when in Nairobi Front desk service staff very friendly Comfortable beds in a quiet room Good selection of cuisione 28 March 2014
Rated 4.0 out of 5.0 by comfort of the bed and courteousness of staff An additional feature I liked was replenishing the fresh fruits. The improved security at hotel is visible and assuring. 27 March 2014
Rated 3.0 out of 5.0 Great location The hotel is in a great location although the infrastructure is old. The service from the staff is great, they are always happy to serve you, and the quality of internet is super. The swimming pool is great too. They have good restaurants and bar, quality of breakfast is acceptable. However some rooms need a major makeover, the old type of television is unacceptable in this day and era, the cleanliness of the rooms can be improved. Turn down services is none existence although someone comes in the room every evening. Overall the hotel did not meet my expectations, as InterContinental Hotel, they can do better. 27 March 2014
Rated 5.0 out of 5.0 by Excelllent customer service Really enjoyed the stay at intercontinental Nairobi 25 March 2014
Rated 5.0 out of 5.0 by Umfrage im grossen und ganzen waren wir sehr zufrieden. Freundliches Personal und hilfsbereit. An der Pool-Bar muss man allerdings manchmal sehr lange warten bis jemand die Bestellung aufnimmt. Ist ein bisschen schade. 25 March 2014
Rated 4.0 out of 5.0 by Great Time My recent stay at your hotel was very good. I enjoyed my time there. There was a problem with the hot water at times. but besides that I was okay. 24 March 2014
Rated 4.0 out of 5.0 by Great Servicice and vicinity The Hotel needs some refurbishment as it has served for long. Otherwise, it is an excellent choice of mine! 21 March 2014
Rated 5.0 out of 5.0 Nairobi stay 10 days i stayed for business reason and for 10 days, i enjoyed my stay. 19 March 2014
Rated 5.0 out of 5.0 by Stellar service We came in to the hotel not too sure about what to expect due to a past disappointment. But we were pleasantly surprised. The staff, right from the check-in treated us like royalty. David, at the front desk, and his team made our stay such an amazing experience. It was our honeymoon and boy did they make it a beautiful memory. Keep up the good work. However, I pray that this hotel will link up with other hotel to offer the membership across the board and not just in one hotel. Plus an upgrade of some of your rooms would go a long way. But overall, 15th March was an amazing experience for us. I would recommend it to anyone looking to stay within the CBD but away from all the hustle and bustle. Very convenient. 19 March 2014
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  • City Hall Way
  • Nairobi , 00200
  • Kenya
  • Front Desk +254-20-3200000

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, French

Pet Policy

Contact hotel for details
  • Local Time

    2:18 AM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking