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Rated 4.2 out of 5 by 172 reviewers.
Rated 4.0 out of 5.0 by Elite Quality I have slept at many IHG Hotels but the star treatment I got at the Nairobi Intercontinental was world class and clearly not stage managed, unlike the rubbish service I got at the Crowne Plaza, Rosebank, Johannesburg. Your staff were very well-mannered and friendly, & executed their duties quite professionally, and this no doubt complimented the heavy security checks at the entrance. I only wished I had stayed for much longer to take full advantage of all the offerings; however my FREE cocktail lacked the befitting lustre. ..but I will most definitely be coming back & most likely with family. Keep up the good work. 14 April 2014
Rated 4.0 out of 5.0 by Gutes Hotel in zentraler Lage mit sehr gutem Service Empfehlenswert für geschäftliche Zwecke oder für stop-overs in Nairobi 14 April 2014
Rated 4.0 out of 5.0 by nice hotel for heprice Staff was freidly and courteous. It would be nice if there was an inside smoking area 09 April 2014
Rated 5.0 out of 5.0 by Most secure hotel I would highly recommend Intercontinental hotel for anyone traveling to Nairobi for business 07 April 2014
Rated 5.0 out of 5.0 by Great service & friendly staff We were well looked after and all our requests were listened to. The staff are really friendly and helpful and everyone we interacted with had a positive, can-do attitude. We would recommend this hotel to everyone who want a hassle-free stay. 07 April 2014
Rated 4.0 out of 5.0 by visit to Nairobi April The hotel is aged and is showing it, The breafast is good however you leave the restaurant smelling of a fried breakfast , so I imagine the ventilation system is deficient. The partial reparations ie painting of corridores perhaps should be done when guests are not present 06 April 2014
Rated 5.0 out of 5.0 by Great Staff in Nairobi Our Family visit to this hotel was made unforgettable by the warm and caring attitude of all the staff we met. Concierge set up our reservation and transport to Carnivore Restaurant upon arrival. While we did not use many facilities during our stay every staff member smiled and was courteous, professional and extremely helpful from the cleaners, drivers, front desk, reservations, concierge, even the security staff though busy and doing a difficult job are professional and truly warm. Hats off, the Hotel is clean and staff are excellent. 05 April 2014
Rated 5.0 out of 5.0 by Superb overnight; wish I had longer to enjoy the property! I was en route from Amsterdam to Kisumu, arriving 8:25 p.m. NBO and departing 10:20 a.m. the next day to Kisumu. Because of my IHG affiliation, I searched for/found this wonderfully appointed and staffed property quite close to the Jomo Kenyatta Airport. The staff was friendly, the appointments first class, breakfast an elaborate spread. Features I didn't have time to enjoy are the pool, the shops, the Club Lounge, and some other coupon-amenities that come with IHG membership. Looks like I'll be back again in December 2014! 04 April 2014
Rated 5.0 out of 5.0 by Room services My room did not have flat iron though the ironing board was provided. 31 March 2014
Rated 5.0 out of 5.0 by Quality and clean The hotel staff is really friendly and they tried to assist as much as possible. The hotel is reasonably priced compared to other hotels in Africa. The availability of management is great and they will attend promptly to any requests. 30 March 2014
Rated 5.0 out of 5.0 by Tip-top Intercontinetal With 37 ICs now visited, I know what to expect. Nairobi lived up to all our expectations, with great staff and security. As always, the GM, RM, and CSM were all most attentive to our needs - being a Royal Ambassador is a privilege and a joy. The highlight was being ABOVE the black kites circling outside the hotel, giving fine view of the birds. 29 March 2014
Rated 5.0 out of 5.0 by A good stay during business Central location and very attentive staff. Highly recommended. 28 March 2014
Rated 4.0 out of 5.0 by A good choice when in Nairobi Front desk service staff very friendly Comfortable beds in a quiet room Good selection of cuisione 28 March 2014
Rated 4.0 out of 5.0 by comfort of the bed and courteousness of staff An additional feature I liked was replenishing the fresh fruits. The improved security at hotel is visible and assuring. 27 March 2014
Rated 3.0 out of 5.0 Great location The hotel is in a great location although the infrastructure is old. The service from the staff is great, they are always happy to serve you, and the quality of internet is super. The swimming pool is great too. They have good restaurants and bar, quality of breakfast is acceptable. However some rooms need a major makeover, the old type of television is unacceptable in this day and era, the cleanliness of the rooms can be improved. Turn down services is none existence although someone comes in the room every evening. Overall the hotel did not meet my expectations, as InterContinental Hotel, they can do better. 27 March 2014
Rated 5.0 out of 5.0 by Excelllent customer service Really enjoyed the stay at intercontinental Nairobi 25 March 2014
Rated 5.0 out of 5.0 by Umfrage im grossen und ganzen waren wir sehr zufrieden. Freundliches Personal und hilfsbereit. An der Pool-Bar muss man allerdings manchmal sehr lange warten bis jemand die Bestellung aufnimmt. Ist ein bisschen schade. 25 March 2014
Rated 4.0 out of 5.0 by Great Time My recent stay at your hotel was very good. I enjoyed my time there. There was a problem with the hot water at times. but besides that I was okay. 24 March 2014
Rated 4.0 out of 5.0 by Great Servicice and vicinity The Hotel needs some refurbishment as it has served for long. Otherwise, it is an excellent choice of mine! 21 March 2014
Rated 5.0 out of 5.0 Nairobi stay 10 days i stayed for business reason and for 10 days, i enjoyed my stay. 19 March 2014
Rated 5.0 out of 5.0 by Stellar service We came in to the hotel not too sure about what to expect due to a past disappointment. But we were pleasantly surprised. The staff, right from the check-in treated us like royalty. David, at the front desk, and his team made our stay such an amazing experience. It was our honeymoon and boy did they make it a beautiful memory. Keep up the good work. However, I pray that this hotel will link up with other hotel to offer the membership across the board and not just in one hotel. Plus an upgrade of some of your rooms would go a long way. But overall, 15th March was an amazing experience for us. I would recommend it to anyone looking to stay within the CBD but away from all the hustle and bustle. Very convenient. 19 March 2014
Rated 5.0 out of 5.0 by Best stay ever Intercontinental just exceeded my expectation. the service wether room service as well as front desk was extra ordinary. The guest room and bathroom was super amazing concerning the cleanliness and everything. the staff and people are of integrity and very friendly. 16 March 2014
Rated 5.0 out of 5.0 by Choice of Nairobi Hotel Attentive and helpful staff without being intrusive. Good airport style security but with again without being intrusive. Check experience good with no wait. Check out timely and the bill correct first time. Nice Indian restaurant on site and the Makuti bar outside on the terrance a good place to relax 16 March 2014
Rated 5.0 out of 5.0 by great service excellent service , the people make this hotel with their 'can do' attitude. Helpful and freindly at all times 14 March 2014
Rated 5.0 out of 5.0 by Home far away from Home Friendly staff, comfortable bed, amazing breakfast. Intercontinental Nairobi is the only place to stay in Nairobi Kenya 03 March 2014
Rated 4.0 out of 5.0 by pool bar/restaurant service I've had this problem before at the Intercon pool bar/restaurant where you can be left for literally hours at a time with no member of staff attending to you regardless of whether youve just arrived or been there for a while. The amountb of business the hotel must lose due to lack of attentiveness is staggering. 03 March 2014
Rated 4.0 out of 5.0 by great service, average aircond. Good hotel to stay at Nairobi. Staff is really friendly. Rooms are fine but the air conditioning is old, noisy and takes forever to cool down. Food outlets are fine, selection for breakfast is not that great if you are vegetarian (raw food diet) The bar area at the back is great! 02 March 2014
Rated 5.0 out of 5.0 by Responsive Crew The crew of staff at the Intercontinental, Nairobi was very attentive, friendly and responsive to taking care of the needs of the guests. They always made sure I had enough choices to eat as a vegetarian. They called me several times as an IHG member, to make sure that my stay was going well. The cocktail reception was a very pleasant way for them to interact with guests, please them and also address their concerns. They were very responsive to resolve the issue we had with the internet connection for the meeting we were conducting. As we expressed our disappointment on the poor internet connection, the group was very robust in addressing the issue and made sure we had the internet connection working throughout the meeting and even later on during the rest of our stay. Mercy at the Spa, Mary and Emma at the Salon were amazing. They provided excellent services and were extremently friendly and caring. 28 February 2014
Rated 4.0 out of 5.0 by Helpful staff I had a wonderful experience with your restaurant staff namely a lady called Carolyn and another whose name I have forgotten. They are/were very courteous and helpful. I also got assistance from an IT trainee (Jacob - not sure if this is the name) who went the extra mile to help me when I was having problems with trying to connect my phone to your wi-fi. This problem went on for days and he had to be called in a number of times to help. Was also helped by a gentleman at the reception who organised an escort to take me to the Catholic church. 25 February 2014
Rated 5.0 out of 5.0 by Excellent hotel and facilities This hotel was much better than expected. Facilities and internet were superior to any in the area. Staff was very attentive and exceeded our expectation. 24 February 2014
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  • City Hall Way
  • Nairobi , 00200
  • Kenya
  • Front Desk +254-20-3200000

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Languages spoken by staff

German, English, French

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  • Local Time

    1:36 PM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available
    • Evening Reception Desk Open


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    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
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