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Rated 4.2 out of 5 by 178 reviewers.
Rated 5.0 out of 5.0 by Home far away from Home Friendly staff, comfortable bed, amazing breakfast. Intercontinental Nairobi is the only place to stay in Nairobi Kenya 03 March 2014
Rated 4.0 out of 5.0 by pool bar/restaurant service I've had this problem before at the Intercon pool bar/restaurant where you can be left for literally hours at a time with no member of staff attending to you regardless of whether youve just arrived or been there for a while. The amountb of business the hotel must lose due to lack of attentiveness is staggering. 03 March 2014
Rated 4.0 out of 5.0 by great service, average aircond. Good hotel to stay at Nairobi. Staff is really friendly. Rooms are fine but the air conditioning is old, noisy and takes forever to cool down. Food outlets are fine, selection for breakfast is not that great if you are vegetarian (raw food diet) The bar area at the back is great! 02 March 2014
Rated 5.0 out of 5.0 by Responsive Crew The crew of staff at the Intercontinental, Nairobi was very attentive, friendly and responsive to taking care of the needs of the guests. They always made sure I had enough choices to eat as a vegetarian. They called me several times as an IHG member, to make sure that my stay was going well. The cocktail reception was a very pleasant way for them to interact with guests, please them and also address their concerns. They were very responsive to resolve the issue we had with the internet connection for the meeting we were conducting. As we expressed our disappointment on the poor internet connection, the group was very robust in addressing the issue and made sure we had the internet connection working throughout the meeting and even later on during the rest of our stay. Mercy at the Spa, Mary and Emma at the Salon were amazing. They provided excellent services and were extremently friendly and caring. 28 February 2014
Rated 4.0 out of 5.0 by Helpful staff I had a wonderful experience with your restaurant staff namely a lady called Carolyn and another whose name I have forgotten. They are/were very courteous and helpful. I also got assistance from an IT trainee (Jacob - not sure if this is the name) who went the extra mile to help me when I was having problems with trying to connect my phone to your wi-fi. This problem went on for days and he had to be called in a number of times to help. Was also helped by a gentleman at the reception who organised an escort to take me to the Catholic church. 25 February 2014
Rated 5.0 out of 5.0 by Excellent hotel and facilities This hotel was much better than expected. Facilities and internet were superior to any in the area. Staff was very attentive and exceeded our expectation. 24 February 2014
Rated 5.0 out of 5.0 by best hotel in Nairobi One of the best Hotels in east africa. Outstanding Service, very friendly staff in the middle of the town. 24 February 2014
Rated 5.0 out of 5.0 by Bed pillows and mattress a little too soft for my liking Overall a very good experience with no problems whatsoever. I would book again 22 February 2014
Rated 5.0 out of 5.0 by Wonderful bed and pillow, friendly, helpful staff Staying at your hotel before and after our safari was a delightful experience. Your staff was most helpful with our flight check-in in your business office. We enjoyed our lunch at pool side with exceptional service. I would highly recommend your hotel to anyone staying in Nairobi and look forward to future stays. 21 February 2014
Rated 5.0 out of 5.0 by Great experience Staff were excellent Great service Indian food was exceptional Comfortable Secure Great stay 20 February 2014
Rated 4.0 out of 5.0 by Conveniently Located The Intercontinental Nairobi is a peaceful and centrally located hotel. For visitors to Nairobi seeking to have a taste of What Nairobi central business district is like, A try will convince you. Its also a working distance from the major Government monuments and you can hardly miss your way around 18 February 2014
Rated 5.0 out of 5.0 by Great Experience This was my first stay to the Intercontinental hotel in Nairobi. I really enjoyed. The most important thing I like to get my Indian foods for lunch and dinner. It was like a home away from home 17 February 2014
Rated 3.0 out of 5.0 by Great, friendly staff Very friendly staff. Horrible furnished room. Clean though. 16 February 2014
Rated 4.0 out of 5.0 by Safe and comfortable It is a safe place located near to the Parliament, Supreme court, Exhibition center (KICC) and several important Govt. offices. Friendly staff. Good restaurants. It's an old hotel with old furniture, bathroom fittings without flow regulation, etc. but the bed is very comfortable. 16 February 2014
Rated 5.0 out of 5.0 by Comfortable room and excellent airport transfer service Exceptional airport transfer service upon arrival - especially in Nairobi, that was extremely helpful. Bed very comfortable, did not hear any street noise or adjacent rooms. 13 February 2014
Rated 5.0 out of 5.0 by Nairobi Intercontinental Very Friendly professional staff hotel maybe old but new refurbished room from 4th floor are good standard good location and good choice of restaurants and bars 10 February 2014
Rated 4.0 out of 5.0 by WIFI Great hotel but the WIFI very intermittent and not constant. 10 February 2014
Rated 5.0 out of 5.0 by A wonderful six days stay Thoroughly enjoyed my stay during a recent business trip to Nairobi. I had read some slightly disconcerting comments on TripAdvisor but I have to say none of them were reflected in the experience I had. This is a great hotel with a good selection of bars and restaurants. I particularly enjoyed the Makuti Bar and the massive TV screen!! The barbecue served there was excellent quality and great value for money. The room was excellent and I was thoroughly well looked after by attentive and so friendly staff. Thank you so much!! 10 February 2014
Rated 4.0 out of 5.0 Nice experience If you stay at the executive floors, with lounge access, your experience will be excellent. However, do not go to the un-refurbished rooms. 07 February 2014
Rated 5.0 out of 5.0 by Excellent stay! My overall experience at the hotel was great. Staff members are very friendly and attentive. I stayed for 2 weeks and really enjoyed the experience. 02 February 2014
Rated 5.0 out of 5.0 by Great hotel Lovely customer service. The attention to detail made me feel like a very valued guest. 30 January 2014
Rated 5.0 out of 5.0 by Comfortable, great service and good location Was impressed with the service of the staff from the concierge to the room service to the restaurant staff. Enjoyed the lay out of the hotel with the option of the outside bar and entertainment. 27 January 2014
Rated 5.0 out of 5.0 by over experence overall excellent staying experence with intercon -nairobi and hope the same standards are maintained in future to meet and exceed customer satisfaction . 25 January 2014
Rated 5.0 out of 5.0 by Wonderful comfortable hotel Stayed at the Intercontinental three times this month. Wonderful rooms, comfortable bedding, nice staff, great bar. I would love to stay there again. Liked the main restaurant (good food, great service, incredible breakfast, best coffee), but I suggest you steer clear of the Indian restaurant. 23 January 2014
Rated 1.0 out of 5.0 Mr Paul Very bad experience. ...for the second time, my things got lost in the this five star hotel servise. ....!!!!!!????????? 18 January 2014
Rated 2.0 out of 5.0 Great Bed but Unclean furniture Great Bed but Unclean furniture. Corridor not very clean and hotel look is from 60s. 11 January 2014
Rated 2.0 out of 5.0 by Less than Stellar I had a wonderful experience at Crowne Plaza Nairobi. This was followed by a less than great experience at ICH Nairobi. The staff simply did not meet either the standard set by the Crowne Plaza staff nor what I have experienced at ICH hotels worldwide. 10 January 2014
Rated 2.0 out of 5.0 by Not at Intercon Standards Discourteous staff. No IHG rewards. Told the lounge was closed when it was actually open. Tried to enter and was refused. Extremely disappointed. I am Platinum Elite but not treated like it. Would not recommend. The Intercon location is good, but the rest of the experience is lacking. The restaurant did have a wonderful dinner buffet though. 10 January 2014
Rated 4.0 out of 5.0 by Good hotel but could be better for business travel Most aspects of this hotel are good. But considering it is across the street from the parliament and many are expected to be business travellers, they need to improve on their internet and wifi capacities and capabilities. 03 January 2014
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  • City Hall Way
  • Nairobi , 00200
  • Kenya
  • Front Desk +254-20-3200000

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, French

Pet Policy

Contact hotel for details
  • Local Time

    3:41 PM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available
    • Evening Reception Desk Open


    • US Dollar $ (USD)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking