Rated 4.2 out of 5 by 212
Rated 5.0 out of 5.0 by Nzisa Stellar service
We came in to the hotel not too sure about what to expect due to a past disappointment. But we were pleasantly surprised. The staff, right from the check-in treated us like royalty. David, at the front desk, and his team made our stay such an amazing experience. It was our honeymoon and boy did they make it a beautiful memory. Keep up the good work.
However, I pray that this hotel will link up with other hotel to offer the membership across the board and not just in one hotel. Plus an upgrade of some of your rooms would go a long way. But overall, 15th March was an amazing experience for us. I would recommend it to anyone looking to stay within the CBD but away from all the hustle and bustle. Very convenient.
19 March 2014
Rated 5.0 out of 5.0 by NMbon Best stay ever
Intercontinental just exceeded my expectation. the service wether room service as well as front desk was extra ordinary. The guest room and bathroom was super amazing concerning the cleanliness and everything. the staff and people are of integrity and very friendly.
16 March 2014
Rated 5.0 out of 5.0 by Bahrainkev Choice of Nairobi Hotel
Attentive and helpful staff without being intrusive. Good airport style security but with again without being intrusive.
Check experience good with no wait. Check out timely and the bill correct first time.
Nice Indian restaurant on site and the Makuti bar outside on the terrance a good place to relax
16 March 2014
Rated 5.0 out of 5.0 by pidgeon66 great service
excellent service , the people make this hotel with their 'can do' attitude. Helpful and freindly at all times
14 March 2014
Rated 5.0 out of 5.0 by 8Bar traveler Home far away from Home
Friendly staff, comfortable bed, amazing breakfast. Intercontinental Nairobi is the only place to stay in Nairobi Kenya
03 March 2014
Rated 4.0 out of 5.0 by wiggom pool bar/restaurant service
I've had this problem before at the Intercon pool bar/restaurant where you can be left for literally hours at a time with no member of staff attending to you regardless of whether youve just arrived or been there for a while. The amountb of business the hotel must lose due to lack of attentiveness is staggering.
03 March 2014
Rated 4.0 out of 5.0 by SimFlyer great service, average aircond.
Good hotel to stay at Nairobi. Staff is really friendly. Rooms are fine but the air conditioning is old, noisy and takes forever to cool down. Food outlets are fine, selection for breakfast is not that great if you are vegetarian (raw food diet) The bar area at the back is great!
02 March 2014
Rated 5.0 out of 5.0 by Uma14 Responsive Crew
The crew of staff at the Intercontinental, Nairobi was very attentive, friendly and responsive to taking care of the needs of the guests.
They always made sure I had enough choices to eat as a vegetarian. They called me several times as an IHG member, to make sure that my stay was going well.
The cocktail reception was a very pleasant way for them to interact with guests, please them and also address their concerns.
They were very responsive to resolve the issue we had with the internet connection for the meeting we were conducting. As we expressed our disappointment on the poor internet connection, the group was very robust in addressing the issue and made sure we had the internet connection working throughout the meeting and even later on during the rest of our stay.
Mercy at the Spa, Mary and Emma at the Salon were amazing. They provided excellent services and were extremently friendly and caring.
28 February 2014
Rated 4.0 out of 5.0 by PNM1969 Helpful staff
I had a wonderful experience with your restaurant staff namely a lady called Carolyn and another whose name I have forgotten. They are/were very courteous and helpful. I also got assistance from an IT trainee (Jacob - not sure if this is the name) who went the extra mile to help me when I was having problems with trying to connect my phone to your wi-fi. This problem went on for days and he had to be called in a number of times to help. Was also helped by a gentleman at the reception who organised an escort to take me to the Catholic church.
25 February 2014
Rated 5.0 out of 5.0 by Lori43 Excellent hotel and facilities
This hotel was much better than expected. Facilities and internet were superior to any in the area. Staff was very attentive and exceeded our expectation.
24 February 2014
Rated 5.0 out of 5.0 by Inge and Wolf best hotel in Nairobi
One of the best Hotels in east africa.
Outstanding Service, very friendly staff in the middle of the town.
24 February 2014
Rated 5.0 out of 5.0 by Pete D Bed pillows and mattress a little too soft for my liking
Overall a very good experience with no problems whatsoever. I would book again
22 February 2014
Rated 5.0 out of 5.0 by Mama Tembo Wonderful bed and pillow, friendly, helpful staff
Staying at your hotel before and after our safari was a delightful experience. Your staff was most helpful with our flight check-in in your business office. We enjoyed our lunch at pool side with exceptional service. I would highly recommend your hotel to anyone staying in Nairobi and look forward to future stays.
21 February 2014
Rated 5.0 out of 5.0 by Tracker 51 Great experience
Staff were excellent
Indian food was exceptional
20 February 2014
Rated 4.0 out of 5.0 by Chim Conveniently Located
The Intercontinental Nairobi is a peaceful and centrally located hotel. For visitors to Nairobi seeking to have a taste of What Nairobi central business district is like, A try will convince you. Its also a working distance from the major Government monuments and you can hardly miss your way around
18 February 2014
Rated 5.0 out of 5.0 by Akhilesh Great Experience
This was my first stay to the Intercontinental hotel in Nairobi. I really enjoyed. The most important thing I like to get my Indian foods for lunch and dinner. It was like a home away from home
17 February 2014
Rated 3.0 out of 5.0 by Lizzy-Africa Great, friendly staff
Very friendly staff.
Horrible furnished room. Clean though.
16 February 2014
Rated 4.0 out of 5.0 by Shibanu Safe and comfortable
It is a safe place located near to the Parliament, Supreme court, Exhibition center (KICC) and several important Govt. offices.
It's an old hotel with old furniture, bathroom fittings without flow regulation, etc. but the bed is very comfortable.
16 February 2014
Rated 5.0 out of 5.0 by dmr82 Comfortable room and excellent airport transfer service
Exceptional airport transfer service upon arrival - especially in Nairobi, that was extremely helpful. Bed very comfortable, did not hear any street noise or adjacent rooms.
13 February 2014
Rated 5.0 out of 5.0 by craigtraveller Nairobi Intercontinental
Very Friendly professional staff hotel maybe old but new refurbished room from 4th floor are good standard
good location and good choice of restaurants and bars
10 February 2014
Rated 4.0 out of 5.0 by Wacks WIFI
Great hotel but the WIFI very intermittent and not constant.
10 February 2014
Rated 5.0 out of 5.0 by Redbush A wonderful six days stay
Thoroughly enjoyed my stay during a recent business trip to Nairobi. I had read some slightly disconcerting comments on TripAdvisor but I have to say none of them were reflected in the experience I had. This is a great hotel with a good selection of bars and restaurants. I particularly enjoyed the Makuti Bar and the massive TV screen!! The barbecue served there was excellent quality and great value for money. The room was excellent and I was thoroughly well looked after by attentive and so friendly staff. Thank you so much!!
10 February 2014
Rated 4.0 out of 5.0 Nice experience
If you stay at the executive floors, with lounge access, your experience will be excellent.
However, do not go to the un-refurbished rooms.
07 February 2014
Rated 4.0 out of 5.0 by RAJAAVIATOR GOOD STAY
VERY HELPFUL STAFF AND GOOD FACILITIES. LOVED THE BREAKFAST. ROOM CLEANLINESS CAN BE MUCH BETTER.
03 February 2014
Rated 5.0 out of 5.0 by koosb Excellent stay!
My overall experience at the hotel was great. Staff members are very friendly and attentive. I stayed for 2 weeks and really enjoyed the experience.
02 February 2014
Rated 5.0 out of 5.0 by Michael A. Great hotel
Lovely customer service. The attention to detail made me feel like a very valued guest.
30 January 2014
Rated 5.0 out of 5.0 by Hardman2012 Comfortable, great service and good location
Was impressed with the service of the staff from the concierge to the room service to the restaurant staff. Enjoyed the lay out of the hotel with the option of the outside bar and entertainment.
27 January 2014
Rated 5.0 out of 5.0 by James bond-2 over experence
overall excellent staying experence with intercon -nairobi and hope the same standards are maintained in future to meet and exceed customer satisfaction .
25 January 2014
Rated 5.0 out of 5.0 by Catter Wonderful comfortable hotel
Stayed at the Intercontinental three times this month. Wonderful rooms, comfortable bedding, nice staff, great bar. I would love to stay there again. Liked the main restaurant (good food, great service, incredible breakfast, best coffee), but I suggest you steer clear of the Indian restaurant.
23 January 2014
Rated 1.0 out of 5.0 Mr Paul
Very bad experience. ...for the second time, my things got lost in the room.....is this five star hotel servise. ....!!!!!!?????????
18 January 2014