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Rated 4.2 out of 5 by 193 reviewers.
Rated 5.0 out of 5.0 by Nairobi Intercontinental Very Friendly professional staff hotel maybe old but new refurbished room from 4th floor are good standard good location and good choice of restaurants and bars 10 February 2014
Rated 4.0 out of 5.0 by WIFI Great hotel but the WIFI very intermittent and not constant. 10 February 2014
Rated 5.0 out of 5.0 by A wonderful six days stay Thoroughly enjoyed my stay during a recent business trip to Nairobi. I had read some slightly disconcerting comments on TripAdvisor but I have to say none of them were reflected in the experience I had. This is a great hotel with a good selection of bars and restaurants. I particularly enjoyed the Makuti Bar and the massive TV screen!! The barbecue served there was excellent quality and great value for money. The room was excellent and I was thoroughly well looked after by attentive and so friendly staff. Thank you so much!! 10 February 2014
Rated 4.0 out of 5.0 Nice experience If you stay at the executive floors, with lounge access, your experience will be excellent. However, do not go to the un-refurbished rooms. 07 February 2014
Rated 5.0 out of 5.0 by Excellent stay! My overall experience at the hotel was great. Staff members are very friendly and attentive. I stayed for 2 weeks and really enjoyed the experience. 02 February 2014
Rated 5.0 out of 5.0 by Great hotel Lovely customer service. The attention to detail made me feel like a very valued guest. 30 January 2014
Rated 5.0 out of 5.0 by Comfortable, great service and good location Was impressed with the service of the staff from the concierge to the room service to the restaurant staff. Enjoyed the lay out of the hotel with the option of the outside bar and entertainment. 27 January 2014
Rated 5.0 out of 5.0 by over experence overall excellent staying experence with intercon -nairobi and hope the same standards are maintained in future to meet and exceed customer satisfaction . 25 January 2014
Rated 5.0 out of 5.0 by Wonderful comfortable hotel Stayed at the Intercontinental three times this month. Wonderful rooms, comfortable bedding, nice staff, great bar. I would love to stay there again. Liked the main restaurant (good food, great service, incredible breakfast, best coffee), but I suggest you steer clear of the Indian restaurant. 23 January 2014
Rated 1.0 out of 5.0 Mr Paul Very bad experience. ...for the second time, my things got lost in the this five star hotel servise. ....!!!!!!????????? 18 January 2014
Rated 2.0 out of 5.0 Great Bed but Unclean furniture Great Bed but Unclean furniture. Corridor not very clean and hotel look is from 60s. 11 January 2014
Rated 2.0 out of 5.0 by Less than Stellar I had a wonderful experience at Crowne Plaza Nairobi. This was followed by a less than great experience at ICH Nairobi. The staff simply did not meet either the standard set by the Crowne Plaza staff nor what I have experienced at ICH hotels worldwide. 10 January 2014
Rated 2.0 out of 5.0 by Not at Intercon Standards Discourteous staff. No IHG rewards. Told the lounge was closed when it was actually open. Tried to enter and was refused. Extremely disappointed. I am Platinum Elite but not treated like it. Would not recommend. The Intercon location is good, but the rest of the experience is lacking. The restaurant did have a wonderful dinner buffet though. 10 January 2014
Rated 4.0 out of 5.0 by Good hotel but could be better for business travel Most aspects of this hotel are good. But considering it is across the street from the parliament and many are expected to be business travellers, they need to improve on their internet and wifi capacities and capabilities. 03 January 2014
Rated 4.0 out of 5.0 by Stay in Nairobi Comfortable bed, good location, excellent services. Good result but needs more variety of dishes. Will definitely recommend for anyone to stay and would definitely stay again my next visit. 26 December 2013
Rated 4.0 out of 5.0 by nice staff but facilities old staff are very friendly & helpful. facilities a bit old. you can feel your door shaking when your neighbor shut the door heavily which happened quite a lot of time while I stay. wifi week. 25 December 2013
Rated 5.0 out of 5.0 by Friendly staff get the top spot I had been frequenting InterCon, Kenya for a while now. The best part is the friendly staff with a big smile who does go an extra mile to make the stay a pleasant one. Good clean rooms with fresh fruits and flowers were always welcoming. However security protocols sometimes do get on to the nerve when VVIPs are around. I would recommend this hotel for both business and leisure. 19 December 2013
Rated 5.0 out of 5.0 by Happy stay I enjoyed my stay. The room was spacious and I had a balcony. Staff were very friendly and helpful and I always slept well in the enormous bed. Food was great too, especially the evening buffet with a great choice of all types of food. No complaints and would definitely stay again. 16 December 2013
Rated 4.0 out of 5.0 by Excellent and Healthy Breakfast and Important Security Measures I have stayed in your hotel I believe from the 4th to the 9th of December 2013. My reservation was made by my company. You were in the airport waiting fro me, even at 4 am in the morning. I arrived in the hotel at 5 am and I found a room reserved. AS I was leaving at 3 am in the morning you accepted to negotiate a rate that took into account half a rate for each half a night at arrival and departure and this is very appreciated. Thank you Mr Reception Manager. The rest was also a very good experience. I appreciated very much the breakfast and particularly the healthy and pure fruit juices. The rest of the food was varied and fresh. I have also appreciated the variety of season fruits available. The only drawback is that there is no fitness center (may be I have not seen it) and the swimming pool although heated is still cold in the morning or in the evening when I had time to swim. This is an added value but overall I liked the hotel and its comfort and the courtesy of the staff. . Thank you. 14 December 2013
Rated 4.0 out of 5.0 All about outstanding service. People are real nice and efficient everywhere in the hotel. Highly recommended! 02 December 2013
Rated 5.0 out of 5.0 by Fantastic staff Stayed for three nights. Good location and everything you'd expect from InterContinental. The staff are fantastic - always smiling, friendly and helpful. Only downside was that the WiFi in my room was unusable but I understand that they are upgrading the system soon. 02 December 2013
Rated 5.0 out of 5.0 by Good moment with quality services Was really good moment staying with you at Nairobi. Comfortable rooms and quality services with attention from the staff built a very impressive memories of the place. Maintain. 27 November 2013
Rated 5.0 out of 5.0 by Excellent, comfortable stay This is a comfortable, friendly hotel, with staff that are ready to help you with any need. Food was excellent and varied. Location is centric yet on a relatively quiet street in downtown Nairobi. My only suggestion would be to keep wifi simple, no need to sign-in every hour. All in all, a highly recommended hotel. 26 November 2013
Rated 4.0 out of 5.0 by Nice way to finish a great holiday We stayed in this property 3 times in the month of Oct. Each room was different. The only problem we had was the AC in the room did not work. We like it cool to sleep at night but unfortunately this was not possible. The room we were allocated on the last day was poor however when advised the staff bent over backwards to try to help us out. We were assigned a different room and one with a sliding patio door so we were able to open it at night and had a super sleep! Beds were extremely comfortable and pizza from the restaurant is the best we have ever had ANYWHERE! The hotel is older and is a little tired in places but the staff were incredible and made the stay enjoyable. 25 November 2013
Rated 4.0 out of 5.0 by Nice hotel, outdated TV I stayed in one of the new, updated rooms. The room was of a decent size, it had good lighting, and it was very comfortable overall. Also the hotel has good restaurants and staff is very atteitve. One problem though is that the TV was very small and very old. For a stay of over a week this may be an issue. 20 November 2013
Rated 4.0 out of 5.0 by Good stay overall but work on service I had a memorable stay overall at intercontinental Nairobi. The rooms are very nice clean and comfy for the business and leisure traveller and full marks for that. Ok the TV could do with some tech update but at least it works. The meals were excellent and the new dishes everyday ensured that even after a week in the hotel, one wasn't fed up with the food. Gym is small but decent and I didn't have time to try the pool. The bad experience was at the Makuti bar on Friday where the orders took for ever and were messed up. Nice touch though by the Manager in fixing this and comping us when we complained. 20 November 2013
Rated 5.0 out of 5.0 by Highest quality of service... From my experience in travelling mostly around Africa, I would just say that this is one of the best stay ad service I have ever expereienced. Our was particularly touched by the professionalism of the staff ( almost all of them. Quality of food was excellent as well as sercive at the different restaurants. One litte thing, I would like to see corrected is the issues with the marble at the 4th floor, right by the lift. It seems to be not well fixed and needs some cares. Keep on doing the good job. Best regards. Franck Laurent ,. 20 November 2013
Rated 4.0 out of 5.0 by Friendly courteous staff The first night our room was very noisy and the bathroom outdated. We asked to be moved and the staff were apologetic and changed our room without hesitation. The concierge was very knowledgeable and friendly as were all the staff. We would recommend this hotel to other travellers to Nairobi. 11 November 2013
Rated 4.0 out of 5.0 by view and placement of the hotel very nice view to the city and very attractive environment around 08 November 2013
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  • City Hall Way
  • Nairobi , 00200
  • Kenya
  • Front Desk +254-20-3200000

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    11:28 PM
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    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
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