Rated 4.5 out of 5 by 354
Rated 5.0 out of 5.0 by Muriel769 Great holiday
Very relaxing environment, and friendly, (mostly) attentive staff. Food a bit hit and miss, but overall still very good.
21 January 2015
Rated 1.0 out of 5.0 by KP1977 Very disappointing experience.
I must say that my experience at this resort with my family was one which was forgettable. Unfriendly staff is an understatement. I have travelled the world with my Family and Business and have stayed at 5 to 7 star hotels, but the stay at Intercontinental was one which I would like to forget very quickly. I believe that the staff here give a level of service on the way someone looks and does not give the same service to all who stay at this resort. I was disgusted that on arrival we were not given welcome drinks,like what is given to other guest, we had to take our bags out of our vehicle ourselves not like other guests. I was travelling with my wife and 3 young children and a little bit of assistance would have gone a long way. For what this resort markets itself like it falls way behind what it promises to deliver. We had 2 rooms and on arrival was advised that only one room was available at the time of Check in which we arrived 1 hour after the normal check in time.
The Staff here assumed that I might have been a local and therefore the level of service dropped considerably to other Australian Guest. Luckily my wife is a Caucasian lady otherwise I would have had no chance of getting any service at all. The Resort has a lot to answer for.
On checkout there was 3 concierge staff that watched me load my luggage into our hire vehicle myself. I approached these staff and there comments were that they were busy, but as another guests vehicle arrived they were quick to service them. I took this up with these staff and I was very upset and all they could say was to back chat me by saying " calm down and dont talk to us" These staff should be sacked. It is a disgrace and my family and I will never return to this resort again.
For a so called 5 star Resort the Intercontinental Fiji falls way behind in service compared to other 5 start Resorts around the globe and in Fiji.
14 January 2015
Rated 4.0 out of 5.0 by Godo11 Comfortable Stay
Rooms are well appointed, fairly clean, beds and pillows are comfortable but most importantly you can get a good nights sleep as it is well insulated and quite. The beach is clean, the water clear allowing kids to safely play in the water. Fine dining restaurant Navo does not live up to expectations, the front office managers are great and extremely accommodating and helpful. We will return very soon.
13 January 2015
Rated 5.0 out of 5.0 by jomaa2205 Best resort I've ever been to. I am a frequent traveller
The service was great, the buffet was amazing. The chefs deserve a 5 star rating. I recommend this resort when travelling to Fiji. I eill be back.
12 January 2015
Rated 5.0 out of 5.0 by KatjaG Perfect Honeymoon
The Resort was stunning - from the beautiful grounds and rooms to the friendly staff, we had a perfect honeymoon. Enjoyed the pool and beach. But also had some great local and day activities.
The separate kids and adult pools as well as nanny services for the kids ensured that the hotel did not feel like a loud family hotel.
The day trips we booked through the hotel were great and everything was so well organised. Dinners (especially Navo) are delicious.
New Years celebrations were great as well.
We will definitely be back!
12 January 2015
Rated 3.0 out of 5.0 by ACR76 Friendly but slow service
The team at this resort are super friendly but there is a lack of organization/planning which meant we spent a lot of time just waiting for things.
As a premier resort you expect a more efficient level of service and great variety.
The grounds and beach are beautiful.
Pool, bar and restaurants are starting show signs of age
10 January 2015
Rated 5.0 out of 5.0 by MadaP Best holiday destination to relax
Always a great place to visit and relax.
Staff are wonderful especially in the club.
Good to do your research and book a room in the best location such as the pool area or if your in the club, near the club room.
Plunge pools in club are nice but a little overrated.
10 January 2015
Rated 5.0 out of 5.0 by F1J2M3 Celebrated my 50th birthday
My 50th birthday was celebrated by the hotel with a lovely bottle of bubbles, was totally blown away .
06 January 2015