Rated 4.5 out of 5 by 293
Rated 3.0 out of 5.0 by barrellman Disappointing
Wonderful location with amazing beaches.
However very disappointing, as I was promised a 'Club InterContinental' upgrade for my remaining 2 nights & when this didn't come through - I wasn't given a reason.
Myself and a friend also were violently il due to food poisoning from the buffet.
23 April 2014
Rated 5.0 out of 5.0 by Donna75 Great holiday destination for romantics and families
We recently stayed for 5 nights in Fiji for our honeymoon and we knew it was school holidays in Australia so did have reservations about whether the resort would be overrun by kids and we are happy to say we shouldn't have given it a second thought.
They have an adults only pool which they are very strict about and it is appreciated. There were a few parents who kicked up a fuss but they should just remember life before they had kids and shown some respect to the other hotel guests who were there without children.
The resort had heaps of activities for kids and the pool area for them looks great. Kids of all ages seemed to have lots of fun!
The restaurants were great we loved Navo in particular. It is their high end one but the food was simply amazing and the service was fantastic.
We look forward to coming back one day when we have kids as it is a resort that accommodates all holidaymakers very well.
19 April 2014
Rated 4.0 out of 5.0 by supermother nice view and great location
great location by the beach, nice place to stay, good experience for children as well, safe and fun place to play,perfect fishing spot, friendly staff, fresh fruits everyday at restaurant, quick service,all green and clean environment.
18 April 2014
Rated 5.0 out of 5.0 by Mujo Tropical paradise connected to golf course
Beautifully positioned on the tropical beach with easily access to breathtaking golf course it is excellent place for wedding, relaxing for older and kids as well. Separate swimming pool for kids and adults is great idea.
16 April 2014
Rated 5.0 out of 5.0 非凡的体验
02 April 2014
Rated 4.0 out of 5.0 by Benjamin79 Beautiful hotel and grounds, unexpectedly expensive.
Intercontinental Fiji is definitely a stand out resort on the main Fiji island. It's quite remote so once you're there, you're there.
Beach and reef outside the front is lovely and the view from the infinity pool is breathtaking.
Rooms are huge, well appointed and the grounds beautifuly cared for. Fijians are famously friendly and this resort was no exception, staff went out of their way to help and with a smile.
Only real downside of this hotel is the prices on site... It's obviously a 5 star property so you expect full Australian/US prices, but unfortunately the prices are well, well over. In AU, a coffee is $6.00, wifi was $25 a day, breakfast was $35 each per day and $12 an hour to rent a snorkel mask??
Plus the hotel does 2 of my major bug bears, which is give you a tiny free bottle of water in the room each day (despite not being able to drink the local tap water...), and they throw on a daily charge right at the end and disguise it as some kind of community/charity fee.. I hate that.
It is defianaty a memorable holiday, for the location and the price!
18 March 2014
Rated 4.0 out of 5.0 Great Service
I wanted to let you know how amazing our stay was at your hotel and how much we loved the property. The only feedback that I would give is for kids aged 5 and up (as my kids were 5,8 and 10) they struggled with only being able to use the kids pool and found that it was not deep enough. I know this is something small however it does make a BIG difference for kids to be able to to use the pools available. I understand that there is a adult only pool to give adults a relaxed break also but thought that the CLUB offered that already for your guests.
OVERALL our stay was GREAT and definately would recommend it to customers as the BEACH was also AMAZING!
17 March 2014
Rated 5.0 out of 5.0 by Walker fam Third times a charm
Our third time in 20 months and it was once again divine. Small changes in staff morale was noticeable, they seemed more content and better trained at all facets, a very happy place in which to holiday. If you want quiet go out of aus school holidays, we went in march with our 3, 6 and 8yr old and had 7 days of sun and pools almost empty. Grounds amazing, pools and beach gorgeous and our club stay in two bed with huge plunge pool and countless buggy rides so enjoyable that next years accom has already been earmarked :) one minor issue for hotel, not us, is minor room maintenance, which I mentioned on arrival and filled out in survey. Locals will ask you for horse rides and tours, we did them and had fun but if you're not interested just be firm and not wishy washy or they will keep asking, horses no longer on beach at resort so no need to dodge their parcels! See you next year vinaka
12 March 2014
Rated 3.0 out of 5.0 by Moses2014 Over all Average hotel
I was not recognised as a gold ambassador upon my arrival. I had to present my card and then after I presented my card the staff realised I was a gold ambassador.
I did not receive my bottle of water or fruit until the third day of my stay.
All prices were not fair and a lot of the items were over priced.
All activities were over priced
Not enough stores to shop in
Not all staff were friendly, a few staff were very dry in how they dealt with us.
11 March 2014
Rated 5.0 out of 5.0 by Surprise1111 IT'S GOOD TO BE BACK!
As a frequent guest it's good to be back. It's great to see familiar faces and be treated like real friends. We saw that an effort has been made to the dining facilities in Navo and Toba re the dark lighting by putting lamps on outside tables but how about just turn up the lights for the indoor diners? It has always been the same since the resort opening - it's too dark. Good to see some new shops. Liked a recent guests comments re pillows and there should be a selection - other Intercon's do. Also like the comment about the lack of 'free' sports, a security deposit should be enough to secure a snorkel & mask, kayak, SUP board etc. just the basic equipment which is relatively cheap for Resort to purchase.
Greatly appreciated being invited for evening drinks with the management staff and had a great time speaking with Ben from Revenue and Simon from Dive, unfortunately because we got on so well, we didnt get to meet the Mr Williams, maybe next time. #We were at Danang Sun last year when you were there too for the opening - are you trying to hide from us?! LOL#
07 March 2014
Rated 4.0 out of 5.0 by TBoT Beautiful but expensive
The resort was beautiful inside and out and not much can be faulted. Myself and girlfriend were very happy although I will mention the flaws in this excellent resort.
-The food, although delicious, well presented and fast was a little overpriced as well as the drinks. During the hotter seasons, the restraunts do get quite hot as there is no aircon, just fans on the high roof.
-The available activities such as surfing, kayaking etc were well overpriced and should be included in the price for the room. Charging $35FJ 'per hour' for use of one item was stupid which was why none appeared to be used.
All the staff were very friendly and helpful as are all Fijians. I don't like being picky but it's good to be aware of what to expect.
We both really enjoyed our stay here though and transfers to and from the airport were quick, efficient(50mins) and really comfortable!
26 February 2014
Rated 5.0 out of 5.0 by Bel10 Beautiful hotel with very friendly and competent service
I've stayed in many top hotels and this was one of the most beautiful for two main reasons: the staff are very friendly and competent so the service is excellent; and there is a beautiful white sand beach right at your door. The rooms are lovely and spacious and the food was excellent. I would rank this hotel as one of the best in the world and if it had a shuttle service into the nearest town so one could see a little of the nearby village life, then it would be perfect. A shuttle service for a reasonable price would also bring many more of those working in Suva up for weekends.
12 February 2014
Rated 4.0 out of 5.0 by Mikey 007 pillows and charges
my 2nd time there.
1. have a range of pillows, not just super soft ones.
2. don't try and charge us for transfers we never used. Our friends had the same experience.
otherwise all was great.
11 February 2014
Rated 4.0 out of 5.0 by sooni beatiful hotel fiji
Stay 3 days and to 5 February.
Employee is a friendly smile.
In particular, it has been picked up a buggy at the check-out staff, but we was the best.
The rooms are clean and quiet.
It is that the turn-down service is improved.
By requesting a platinum benefit by e-mail to General Manager
Room that was changed was good to close the pool immediately.
Point Unfortunately, not by adding the Reward Point until today.
It is a pity that there is no Korean food and Asian food Japanese restaurant.
It is the hotel you want five fingers next time.
11 February 2014
Rated 5.0 out of 5.0 by Ann Onymous A must do in Fiji
For the last 3 days of our wonderful trip in FIJI, we decided to indulge and stay at the Intercontinental…and indulge did we. The resort was beautiful, the location was stunningly breathtaking and the service was fantastic.
The resort had a few good dining options. The best dish that we discovered was a taste-bud tantilising fish curry dish at the Toba Bar and Grill. It is hands down one of the best dishes I’ve tried to date. The visit was made that much special by the lovely customer service. In particular, the pool side service was fabulous. Our had great customer service and really ensured your needs were being met.
Whilst all of these things were fantastic, the best aspect for me were the resort organized activities. One of these activities actually became the highlight of our trip and there was no extra fee associated with this. This activity was a visit to a neighboring primary school. We had the opportunity to not only visit the school, but also spend some quality time with the students and have lots and lots of fun with them. This is a must do for anyone visiting the Intercontinental! In addition to this, we signed up for a village tour for a mere $15pp and got a fantastic glimpse into what the village life was like. One thing to note is that while we didn’t know this was possible, another family we were travelling with brought books and pencils for the village kids. It was such a sweet idea and worthwhile cause. Definitely something we too will do next time. We ended the visit with the traditional Kava ceremony and also had the chance to jiggy away to music with the locals. Truly an interesting and memorable experience.
Overall…highly recommend it!
31 January 2014
Rated 1.0 out of 5.0 by Richard Ericksn InterContinenetal Hotel
Hotel beautiful and beautiful scenery! BUT, the room services were much to be desired! Mainteneance on TV 4 times, no room service showed up.........couldn't get a cup of coffee to take out unless you pay $8. Internet never works. Lots of problems to work out. Beds are very uncomfortable...........its like sleeping on the floor!
26 January 2014
Rated 5.0 out of 5.0 by sankee A piece of paradise
We recently returned from an amazing 8 night stay at the Intercontinental. A friend recommended the resort - she said you won't be disappointed, and we weren't! We're so glad we chose to stay there. We cannot fault the place! It was above and beyond our expectations. From the moment we arrived, we felt relaxed. The warm Fijian hospitality was in abundance all day every day.
The staff were super friendly - they were forever smiling and greeting you with a warm "Bula"! Nothing was ever too much trouble, and they were always willing to go the extra mile to make our stay pleasurable. The staff were fantastic with children - they have such a nurturing, caring nature. Many of them remembered our children's names and made an effort to talk to them about their day. Often the restaurant staff would take our baby for a walk whilst we ate our meals!
We stayed with our two children in a 2 bedroom villa high up on the hill with our own plunge pool. What a treat! The villa was extremely spacious, well equipped and clean. Our Club Lounge package included breakfast, all day drinks, afternoon tea (very tasty), evening drinks and canapés, use of the Club pool, free wi-fi, free kids club, and a private check in area. It's definitely worth upgrading to a Club package if you can! Even if you don't have a Club room, make sure you take a visit to the Lounge - the views are amazing.
My parents stayed in a pool view room. Again it was clean and comfortable, and certainly big enough in terms of size. The room was located between Navo, Toba and the volleyball court alongside the main footpath; but considering this, it was extremely quiet.
We dined at Navo on one occasion, twice at Toba and a few others at Sanasana. The Navo food is beautiful and the views are fantastic. Toba and Sanasana also have a good variety of foods on offer, particularly breakfast at Sanasana - you won't go hungry here. The room service menu is quite good as well. The kids meals are really good value. Around $10FJD for a bento box of chicken and rice, or a hamburger and chips, or fish and chips; along with fresh and dried fruit, a biscuit and a piece of cake, and some cheese. To save on meal costs (because let's face it, you're really stuck at the Intercontinental during your stay as everything else is so far away), we purchased a Priority Privileges card for $300 which saved us 25% on our meal costs (though you can save more if you have fewer people dining).
The kids club had a lot of fun activities such as treasure hunts, fish feeding, cooking lessons, and Fijian language lessons. Definitely worth a visit for the kids.
Although we were told the resort was at full capacity, nowhere seemed crowded or full of people. Everything just seemed to work here!
The resort itself is huge, so for us staying up on the hill with children, a golf buggy was necessary. This was a great novelty for our four year old! But you can easily walk around the lower part of the resort between the beach, restaurants, reception etc.
The only downside to this resort is that there were no tennis courts (a shame for us keen tennis players) or on site laundromat facilities. We could have used the in house laundry service but at a cost if $8FJD for a pair of undies, with two messy children, this would have become quite expensive. We actually drove our hire car to a nearby resort about 20 minutes away to use their tennis courts and laundry ($8 for a large load of washing), so it worked out ok anyway.
We would highly recommend the Intercontinental. It just ticked all of the boxes for us in so many ways. I guess the stand out features of this resort are the staff (we can't speak highly enough about them!) and the beautiful lush tropical surrounds. Other nice touches are the Pure Fiji bathroom products and free bottled Fiji Water.
A special thank you to Paulo, Joseph, and Martin, along with Ravi in the Club Lounge ... you all made our holiday so much more special! We will definitely return to your piece of paradise!!
22 January 2014
Rated 5.0 out of 5.0 by jpbookim Perfect spot for a family vacation
The Intercontinental exceeded our high expectations, as it came strongly recommended to us. The property is brand new and immaculate, is situated on a beautiful beach with a northwest facing view, and the staff are extremely friendly and helpful. The positives include how comfortable we felt leaving our kids with the nanny at Planet Trekkers, the relaxing entertainment provided every night, and the number of activities we could do on the immaculate beach. The main areas of improvement is the food can be hit and miss, and at times the service was slow. Overall though, we could not have been happier with our experience and we will definitely return.
19 January 2014
Rated 5.0 out of 5.0 by Johnny Hateswork Fantastic Wedding & Holiday
Our wedding and stay at the Intercontinental Fiji was fantastic and memorable!!
The resort location and setting is absolutely beautiful.
The level of service is of an excellent standard. The staff are very friendly, courteous and helpful – they really made the entire experience relaxing and enjoyable.
Thank you very much for such an unforgettable experience.
I highly recommend the Intercontinental at Natadola Fiji to anyone.
16 January 2014
Rated 5.0 out of 5.0 by Stueyinoz Excellent experience
We didn't leave the resort, overall, we found very little fault and had a wonderful holiday.
Small thing regards feedback, we tried to have a quick meal at Toba one evening at 5.15pm. Just a quick one prior to collecting children from the Kids club. Despite the restaurant being completely empty, we were turned away as "fully booked". Ended up going to Sanasana and had to pay $90 each for a very quickly eaten buffet. This was disappointing.
13 January 2014
Rated 5.0 out of 5.0 by Local Traveller Memorable stay
My first Natadola Intercontinental experience and hopefully not my last! Only negatives were:
* Had arrived around 12 pm and accessed one room around 2.30 pm and second around 3 pm
* Cost of food and beverages - $11 for a stubby or med sized Fiji Water is really steep!
Outstanding service from buggy drivers, which was important for my elderly parents! One of the best hotel rooms I've ever stayed in.
13 January 2014
Rated 3.0 out of 5.0 by Di23 Friendly staff / great looking resort
Well were do I start with this resort.... Time of checkin no acknowledgement of being an ambassador member, no upgrade, no fruit , no extra water in room..
Complaints made to front desk on a daily basis to get what membership offered. The next day I finally got a room upgrade but not the room type as promised some weeks before via correspondence. Daily replenishment of water was obviously not on priority list of things for staff, had to reminder front desk. Breakfast and dinner at Sanasana was great, variety of food provided. Must say food was very good at Toba as well. Cocktails were great.. However waiting time on the food and drinks took sometime. Beach towels ran out at times and we had to wait to get some. Resort had power outage and phones / Internet not accessible for a day which was a little frustrating but couldn't do much about it.
Staff are very friendly but need training on urgency and product knowledge. Most had no knowledge about IHG membership.
Shout out to housekeeping, Miriama, food and beverage, Iyle and Sam and activities, Wise and Joe. Resort is lovely but needs to educate its staff better.
13 January 2014
Rated 5.0 out of 5.0 by RoxCianci Great location and new facilities
We enjoyed our stay, the property is new and location stunning with a great beach and snorkeling.
12 January 2014
Rated 5.0 out of 5.0 by Longy Great Resort
This is the 2nd year in a row we have stayed. My wife already wants to book for next year
08 January 2014
Rated 5.0 out of 5.0 by Marg51 Beautiful resort and beach
We had a fantastic week at this resort.... everything is perfect!! Navo Restaurant is amazing, even the buffet food in Sanasana was of a very high standard.... Beautiful beach , pools too hot at this time of year,( for me..). Would definitely recommend and can't wait to go back.
08 January 2014
Rated 5.0 out of 5.0 by Ben90 New Years 2013/2014
Had a fantastic Stay,
Restaurants - fantastic - Navo definitely the pick, Seafood Buffet on New Years eve was excellent at Sanasana, food good at Bar and Grill but could have a bit more relaxed dinner feel (i.e. have Burgers on for dinner)
Activities- Snorkeling was great -seeing stingrays, jellyfish, sea eels and a sea snake, Did see there was canoes etc. for hire, however only recommendation would be that there could be more "advertisement" regarding the free and payed water activities available.
Room: Large, Clean and a stunning View from the 1 bd club suite, all rooms appeared to be very large however, and the view from the beach and lagoon rooms appeared as though it would be fantastic.
Club Access: excellent place to be to get away from the main resort, it is expensive to book a club room, however it is like another world being up there overlooking the resort from the club pool.
Spa: Very expensive by Fiji standards (although average by Australian) however excellent to get a Massage, Girlfriend and I came out very relaxed.
Adults Pool is fantastic, having a separate adults pool is a great way to have a quieter area- only negative not enough shaded spots - could use allot more shaded areas in pool and poolside to get out of the heat.
Natadola Bay Golf Course - a Beautiful course - Challenging in parts, well worth the money to play. the Rough is extremely thick and balls will be lost. The friendly Locals selling balls hole 5 onward means you can restock cheaper then buying a large amount of balls at the clubhouse.
Tips: The resort shops are expensive although nothing that would break the bank- bring your own sunscreen/ rash shirts for snorkeling, all the food (chips, Chocolate etc) prices in the store are reasonable.
Staff are all professional and fantastic, had one or two Minor Fiji time moments which may be annoying during normal life- however that is no problems at all when your on holiday, it is worth noting as well that the 2 occasion this happened the staff where extremely apologetic and ensured that we where looked after and that the problem was rectified promptly. The staff should be commended on their professionalism.
We saw holidaymakers get frustrated (e.g. order cocktails then said they didnt like them (after drinking a quarter) (we thought the cocktail standard was better then most places in Melbourne) same people - Ordered the lobster, then said they found the lobster slightly dry after polishing off the whole plate (Ours wasn't) and asked to see the head chef who had left for the night (it was after 10PM), they then persisted to complain and ask how it could be a "restaurant by....." when hese not there. Our opinion - if we had the same situation where we did not feel the food was an acceptable standard we would have politely advised the staff and sent it back before polishing it all off... Needless to say the staff (locals) where fantastic, managed not to budge on their position, and had them laughing and smiling by the end of the 15 odd minute conversation regarding the "Dry" lobster - Not sure we would have had the patience that the staff had to do the same.
07 January 2014
Rated 4.0 out of 5.0 by mother12 Keep coming back for more!
We had a very enjoyable stay. Bed was really comfortable, room spotless and comfortable. Though one thing that would make it more comfortable is if they would change the slouchy cane chairs in the room for arm chairs to sit in and read. Mini bar and tea & coffee facilities were always replenished daily as they should.
Adult pool was perfect for a couple that wanted a quiet getaway, like we did with no children splashing or crying.
The family pool looked really fun for families and was big as well.
We are definitely coming back!
07 January 2014
Rated 5.0 out of 5.0 by Michael3723 Outstanding service!
The Intercontinental Fiji was beyond my expectations. From the management staff right down to the porters, my wife and I were treated with such hospitality and professionalism that we would not consider staying in any other hotel on future visits. The accommodation in the club house was clean and spacious with modern touches and the dining options at the resort were also good, especially when the Tova Bar and Grill cooked and prepared fresh sashimi and a baked Mahi Mahi that we had caught fresh that day. We travel a lot and have to say this is one of the best resorts we have ever stayed at.
Thank you Intercontinental Fiji for a great holiday!!
The best management team and staff I have ever had the privilege to have meet.
06 January 2014
Rated 4.0 out of 5.0 by fellski High quality resort in a great location
This is a fabulous place set on in an idyllic bay. The reef at the resort itself has some world class diving with beautiful coral gardens and diverse sea life.
The resort is done to a very high quality and the rooms are magnificent. We stayed at the Club which was well worth it for the facilities and the peace and quiet.
The downsides for us were that that there is a pool for smaller children and one for adults but (apart from the sea) nothing for our children who are mid-teens.
The only other let-down was the fine dining restaurant, Navo, where service was poor. From arrival to a waiter coming to our table was half an hour and for the first food to arrive was an hour. If we had wanted to eat that late we would have booked later!
Having said that it was a fantastic holiday
04 January 2014
Rated 5.0 out of 5.0 by Mgrogel Great time
We totally enjoyed Fiji and all the amenities provided by the hotel. Everything was perfect. We will be back again
03 January 2014