Rated 3.7 out of 5 by 330
Rated 4.0 out of 5.0 by Traveling_Dave Intercontinental NOLA
Decent value for the location. Within walking distance of several attractions.
21 October 2014
Rated 5.0 out of 5.0 by BusterB Business trip to New Orleans
Great experience while staying in New Orleans on business.
16 October 2014
Rated 3.0 out of 5.0 by Payton2011 Crazy Construction Noise
I would not check in until the construction is 100% complete. It is not worth your time or money.
16 October 2014
Rated 3.0 out of 5.0 by raning2 Business trip and Lesiure weekend
The hotel is in a great location, about 3 blocks from Burbon St. Everything is walkable. It is a very nice hotel and updated and the beds are great. The gym has nice equiment and there is a small lap pool. At the end of the day it will be one of the best in the downtown area, but it is noisy during the construction and upgrade currently underway, so don't plan to sleep in late. The free wi-fi is a bit sketchy with coverage, so opt for the paid more powerful and faster band wi-fi.. If that is a problem the front desk can help you.
15 October 2014
Rated 4.0 out of 5.0 by legalbustraveler12 Good place to stay
Nice rooms and comfortable beds central location. Staff is helpful and courteous and the pricing is decent for New Orleans. I would consider staying here again.
14 October 2014
Rated 4.0 out of 5.0 by TigerGuy99 Great walk in shower and comfortable bed
The walk in shower was a welcome relief after a long day out in the French Quarter. The bed was very comfortable and pillows were just as good. The room was clean and nicely decorated. I would definitely stay here again.
14 October 2014
Rated 4.0 out of 5.0 by irloyal Good Choice for Big Dollars in NOLA
Price point is high for lodging in New Orleans.. Quality is very good, but construction impacted the stay. RALLY CRUMMY PILLOWS.
13 October 2014
Rated 1.0 out of 5.0 by Inspektor_hotelowy Not a 5* hotel at all!
I chose this hotel because it's good located, I'm the IHG Rewards Club member and the rooms are newly renovated. However from the moment of booking the room I started to think - was it a good choice. I sent email to hotel by using the contact form on their website to make sure that all rooms are renovated already and I get the “new” one. I did not receive any reply.
I get off the shuttle bus on the hotel driveway, which was under renovation. The lobby looked nice, but don’t expect attention from doormen or bellmen. They looked busy with themselves. The receptionist was friendly and helpful and the room was available, even though it was quite early.
When I asked about availability of club rooms with Lounge access, I was told that in this hotel there are no club rooms and lounge anymore.
The room looked pretty nice, fresh and spacious, nicely decorated and furnished, comfortable bed.
No complimentary mineral water in the room, even for Rewards Club members. I know it’s not a standard, but even at the Holiday Inn I got free water.
Free Internet connection is a DISASTER! When I called the Instant Service to report the problem, I was connected with the outside help line, where all I heard for a couple of minutes was – hold on, all lines are busy. I called the Instant Service again, the lady told me she can’t help me. Did not even say sorry for inconvenience. Hoteliers do not know the word NO, should always try to find solution. Such solution found a very helpful concierge Michael, who offered me for free the faster wi-fi connection, which is normally extra paid. However the best signal is in the bathroom, so couldn’t really work by the desk. The hotel should work on it!
I got a room by the elevator. You can hear people talking on the corridor and the elevator’s door bell. Also you can hear the toilet flash and shower running in the next room.
When I wanted to heat up the room a bit, there was a bad smell (like burning hair) coming from the aircon.
I ordered once a room service. The food was good and the waitress even called me later to check was it fine.
Reception staff do not pay attention to guests passing by the desk - no smile, no eye contact, no greeting.
Upon check out at 6 am I was told that system is being upgraded and can't access my bill. Receptionist did not have my information folio printed earlier. I left cash deposit. The Manager on Duty told me he can't give it to me back and will send me a check. He did not want to hear that I can't use this check in my country. His attitude was bad, did not even say sorry for inconveniences. I had to suggest to refund the money to my credit card. He agreed. He should come up with this idea as a manager.
I stayed here 3 nights and that was too long.
I always read opinions in Internet, which was not very positive, so I have been warned.
But this is not the level of service I would expect from the 5* hotel from international chain. Dear hotel management – focus not only on the building renovation but also to renovate the quality of service!
11 October 2014