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New Orleans

Rated 3.7 out of 5 by 304 reviewers.
Rated 5.0 out of 5.0 by Luxury on a budget Its a great hotel to stay at when working at Shell.. with convenient access to the tourist areas around the french quarter 16 September 2014
Rated 5.0 out of 5.0 by Great Choice for a New Orleans stay! Everything was excellent...just travel prepared with a sound machine or Smart Phone App with same, if the St. Charles Trolley running outside your window doesn't typically rock you to sleep. 16 September 2014
Rated 2.0 out of 5.0 by Disappointed Hotel under remodeling/reconstruction. Not informed at time of booking. Service had decreased from previous stays. Not up to par for being a Platinum member. Club floor eliminated at time of stay. No adequate replacement provided. 14 September 2014
Rated 2.0 out of 5.0 by The hotel is still undergoing reconstruction, so expect drilling etc, even at weekends The hotel has changed ownership and seems to be going downhill from a service perspective. There are fewer staff, for example at check-in, the room standards seem lower - very tiny pillows that just don't cut-it from an Intercontinental hotels standards level and the hotel seems to be transitioning to the standards of a 3-4 star, rather than luxury hotel. Major renovations should not really be carried out in the manner that the hotel has done, leaving someone like myself to suffer extreme noise for the majority of the day. And this has been going on for many months on end. They should also give guests a break, such as at weekends, so that it isn't a 7 days a week problem. Generally, Intercontinental hotels have improved their room/bed sleep quality over the years, but this hotel seems to have gotten worse. Tiny, uncomfortable pillows await your head at the end of a long day here. The rooms have low grade glass and so allow noise to enter from the exterior. They need to provide high quality triple glazing, equivalent to that used by upmarket hotels in noisy areas. And finally the Club lounge needs to be reinstated - this is an essential part of the Intercontinental experience that this venue seems to have dumped. 14 September 2014
Rated 5.0 out of 5.0 by Excellent Hotel in a Perfect Location Stayed there for 3 nights recently on a leisure trip. The hotel is ideally located from the main areas of interest. Bourbon Street, Canal Street, Magazine St, Decatur everything is a couple of blocks. There were some external renovations going on, but nothing that should concern a normal guest. Interiors are beautiful and spacious and room itself was very good. Got an upgrade which was great. Would definitely stay there again and would recommend this to anyone visiting NO. 12 September 2014
Rated 5.0 out of 5.0 by Great stay at IC New Orleans The bed, pillows and pool were the favorite parts of my stay. When hotel's renovation is complete, this should be a top notch choice to stay in NO for business or pleasure. 12 September 2014
Rated 5.0 out of 5.0 by Another Great Stay Always enjoy staying at this hotel when travelling to New Orleans! 11 September 2014
Rated 2.0 out of 5.0 by disappointed I was very disappointed on my first stay in New Orleans. My room didn't have any towel, no waste basket, no iron board, no shower curtain, no soap, and no hair blow dryer. On my 1st night, I asked them to bring me some towels, after 2 calls made and 20 mins later still no towel so I decided to go speak to a manager on duty about my concerns. He was very sincere when he apologized, very accommodating, and even brought me the towels, shower curtain, hair blow dryer and even clean the bathroom to ease up my stress. He did compensated me with complimentary breakfast voucher for the next morning. On my 2nd night, I hanged the breakfast order card at the door before midnight as stated on the card and looking forward to my complimentary breakfast as promised but never received. I was patiently waiting for my breakfast til 10:45am the next morning still no breakfast. I checked the door and sure enough, they never did pick up my order card. The place was nice, the Manager was great on customer but the managers need to manage their employees better and also the employees need more coaching on providing better customers experience. 10 September 2014
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New Orleans
  • 444 St Charles Ave
  • New Orleans , LA , 70130
  • United States
  • Front Desk +1-504-5255566

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, Hindi, Croatian, Romanian, Tagalog, Turkish

Pet Policy

The InterContinental New Orleans is pet friendly. The maximum weight of the pet cannot exceed 40 pounds and a maximum of 2 pets per room. Pets cannot be left unattended in the room. A pet waiver will be required to be signed. Deposit is non refundable.
Pet Deposit $150.00 per stay
  • Local Time

    5:04 PM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 10 Room(s) with Accessibility Standards
    • Parking
    • Special Needs