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New Orleans

Rated 3.7 out of 5 by 294 reviewers.
Rated 2.0 out of 5.0 by disappointed I was very disappointed on my first stay in New Orleans. My room didn't have any towel, no waste basket, no iron board, no shower curtain, no soap, and no hair blow dryer. On my 1st night, I asked them to bring me some towels, after 2 calls made and 20 mins later still no towel so I decided to go speak to a manager on duty about my concerns. He was very sincere when he apologized, very accommodating, and even brought me the towels, shower curtain, hair blow dryer and even clean the bathroom to ease up my stress. He did compensated me with complimentary breakfast voucher for the next morning. On my 2nd night, I hanged the breakfast order card at the door before midnight as stated on the card and looking forward to my complimentary breakfast as promised but never received. I was patiently waiting for my breakfast til 10:45am the next morning still no breakfast. I checked the door and sure enough, they never did pick up my order card. The place was nice, the Manager was great on customer but the managers need to manage their employees better and also the employees need more coaching on providing better customers experience. 10 September 2014
Rated 5.0 out of 5.0 by One of my favorites Consistently one of my two or three favorite New Orleans hotels. On this visit I stayed in one of their newly renovated rooms - first class renovation! Tasteful and understated elegance. I highly recommend this hotel. 10 September 2014
Rated 4.0 out of 5.0 by Great staff There was construction going on and was very loud in the morning I was surprised that construction was getting done on labor day weekend.I wish there was a sign by the check in desk that warned me of the construction. The staff were all great!! 04 September 2014
Rated 4.0 out of 5.0 by Confortable bed Do not stay at this hotel until all construction activities have been completed. 02 September 2014
Rated 5.0 out of 5.0 by Business Stay The hotel met my expectations. The staff was very good. I felt very safe. The location was very good. It was an excellent experience! 02 September 2014
Rated 5.0 out of 5.0 by One of the best hotels in New Orleans Very clean, comfortable and has a very upscale look. Would definitely recommend this hotel and would certainly stay again when in the area. 01 September 2014
Rated 4.0 out of 5.0 by OK hotel, I expected more out of it OK hotel, AC was not very cold, loud noises outside and above room--some from guests--some from construction or water/plumbing--odd noises... Towels and sink had black hairs on them--not good.... Overall good location, very friendly staff that was helpful. Parking across the street was $30. Overall, the hotel was nice, but the noise, the hairs in the sink and on the towels were too much to overcome. I am a Platinum member, and stay 90 nights per year-most at IHG properties-this was a sub-par stay and I felt disappointed overall. 30 August 2014
Rated 5.0 out of 5.0 by Great hotel in middle of New Orleans I have stayed here many times but it is even better than ever with the recent refurbishment. The new lobby, carpets and guest room amenities are first class. It is a great central location both for the business district as well as a short walk to Bourbon Street. I would highly recommend this hotel. 30 August 2014
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New Orleans
  • 444 St Charles Ave
  • New Orleans , LA , 70130
  • United States
  • Front Desk +1-504-5255566

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, Spanish, Hindi, Croatian, Romanian, Tagalog, Turkish

Pet Policy

The InterContinental New Orleans is pet friendly. The maximum weight of the pet cannot exceed 40 pounds and a maximum of 2 pets per room. Pets cannot be left unattended in the room. A pet waiver will be required to be signed. Deposit is non refundable.
Pet Deposit $150.00 per stay
  • Local Time

    6:45 PM
    • CHECK-IN

      4:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 10 Room(s) with Accessibility Standards
    • Parking
    • Special Needs