Rated 3.6 out of 5 by 258
Rated 4.0 out of 5.0 by JFR2014 Room cleanliness
The first night we arrive, when sitting at the desk. I noticed that the carpet had not been vacuumed neither the trash emptied. That left me a little concerned about the housekeeping staff and the upkeep of the rooms. I feel like all guests deserve the best.
16 July 2014
Rated 3.0 out of 5.0 by Essence ok
We were supposed to arrive July 3th but because of the storm our flight was canceled. So are travel agent contacted the hotel and advised them we would not arrive until the 4th. Ok we got there after being stuck in ATL from Thursday until Friday. IIt was a party of 5 , 2 rooms. Our room was ready but my sister room. Solomom was not ready and she had to wait over a hour for a room. we were already running late for the Prince show at the super dome. Ok she gets in her room, the carpet has stains,, safe and phone broke so she goes down in person and reports it. They stated the engineer would be up to fix it. NO one every came the entiire stay from July 4th-8th., Our room was never cleaned until we went down, the first day, someone just left towels and the next day I went down and they cleaned it when we got back from the Sunday night show. To top things off they told the travel agent we could not have our money back from the thursday night that we missed. (however one of our rooms was not ready so of course you gained money) and to make things worse, when we returned home, my sister got a charge on her card for $500 for the damages in the room. I have been attending the essence festival since 1997 and always stayed at another hotel. I heard good things about this hotel so we gave it a try. Last time. The rooms are great, staff is freindly.My wife have one guard ask her the room number and last name as she was sitting downstairs watiting for me I which we felt was odd and it was another man sitting there, he never asked him his name, just was he staying in the hotel, he said yeah. I should have asked him his name.
14 July 2014
Rated 2.0 out of 5.0 by chip4566 Construction
Great hotel, but was under mass construction when visiting.
09 July 2014
Rated 5.0 out of 5.0 by RAMJET 1122 BEST IN NEW ORLEANS
MY WIFE AGREES WITH ME THAT THIS HOTEL AND STAFF ARE THE BEST IN NEW ORLEANS. WHENEVER WE CAME CLOSE TO ANY STAFF MEMBER WE WERE GREETED WITH A BIG SMILE AND A WARM HELLO. WHAT SETS THIS HOTEL APART ARE THE LITTLE THINGS. WE NOTICE THEM BECAUSE WE HAVE OPERATED A B&B SOME YEARS AGO. ALL HOTELS CAN CHECK YOU IN AND CHECK YOU OUT BUT IT'S WHAT IS IN BETWEEN THAT MAKES A MEMORABLE STAY. WILL HIGHLY RECOMMEND TO FAMILY AND FRIENDS. GREAT JOB, GREAT HOTEL.
04 July 2014
Rated 4.0 out of 5.0 by Tricia41 Friendliness of staff
the staff was friendly and knowledgeable. Was able to direct us where we wanted to go. Always willing to help whatever need that we had.
03 July 2014
Rated 5.0 out of 5.0 by Gozer Great Hotel
One of the best hotels in New Orleans!
I stay here quite often for business, and I always have a great stay. Courteous and helpful staff, comfortable rooms and a great fitness center.
03 July 2014
Rated 5.0 out of 5.0 by Denise68 Excellent Stay
Had a wondeful experience at the InterContinental in New Orleans. The hotel is close to the river front and the French Quarter. It is a lovely hotel, with excellent customer service and very nice rooms. Rooms are decorated very nicely and are very spacious. Housekeeping does a fabulous job making sure the hotel and the guest rooms are spotless. The beds are comfortable and no problems at all with controlling the temperature in the room. Staff is very customer service oriented, and it is worth it to upgrade to the Club Level, if possible - many nice amenities if you are able to do so.
03 July 2014
Rated 4.0 out of 5.0 by Wuggie Cheapish features
- The refrigerator that didn't keep things cold
- WiFi that was free but almost unusable .5Meg and could not get it to auto connect each day; also easily slips into the pay rate if you are not careful
-Coffee maker that is in the wrong spot because the outlet does not work and very little room exists to operate the device
- The TV remote could not be found so I was forced to operate the TV manually
- During our conference the constant remodel sounds were extremely distracting (drilling, hammering constantly)
02 July 2014