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New Orleans

Rated 3.6 out of 5 by 263 reviewers.
Rated 2.0 out of 5.0 by Not a Good Experience Inattentive and demotivated staff is evident along with the lack of knowledge of the Ambassador program. It was very disappointing to arrive at the hotel and learn that the front desk clerk was unaware of my Ambassador reservation and denied my promised room upgrade. If it wasn't for the manager on duty (Anthony) and the front office manager, I would not even have checked-in at this property. The breakfast food quality and service at the restaurant was extremely poor and pricy. The messy and confusing hotel renovation contributed to the unpleasant guest experience. I hope that the "rebirth" of this hotel applies both to the facilities and the staff. Being a loyal Ambassador Intercontinental guest for many years, I have to say this is the worst property that I have ever stayed at. For the rate that I paid, I would have stayed at any competing chain and enjoy my vacation. 24 July 2014
Rated 3.0 out of 5.0 by Wonderful experience...Until I got yelled at by an employee I've stayed at this property before and it was amazing. It is currently being renovated and I can't wait to see the finished product, although I'll never stay there again. Our room was located on one of the newly renovated floors and was beautiful. It had a big balcony with patio furniture but with just a view of an office building next door (no big deal). Our sink was clogged and I called down to the front desk and someone was up there in a matter of minutes and fixed the problem. The engineer was nice and did his job quickly. No problem there. We went to leave and walked into the motor court to find chaos, which is normal at check out time at the end of a weekend. Bellman were assisting other guests with luggage, new guests arriving, other guests waiting on their cars from valet. Busy Busy. There was no clear "cab line" so we asked one of the bellman for a cab. He directed us to the street (in the pouring rain) to hail a cab. I thought this was odd but since they were busy and we had a flight to catch, no problem. We did as instructed and sure enough, we hailed a cab. He agreed to take us the airport and then proceeded to pull into the motor court out of the rain to load us. That's when it all went wrong. A Different bellman stopped us from getting into the cab and Yelled "you have to wait in line". I tried to explain that there was no line when we walked out and we were directed to the street to hail a cab. This meant nothing to him and was met with an even louder rant, "I have a line, you have to wait in line". The bellman who directed us to the street shrugged when I pointed to him and the "yelling bellman" yelled (very close to my face) "you should have talked to me! not him." I have no problems waiting in line or following protocols. I do have a problem being yelled at by an employee of a hotel of which I am a paying customer and following the direction of another employee. He didn't apologize and when the next cab came, I took it and did not listen to his rants (because he tried again). To make matters worse, I sent an email to the GM of the hotel. I got no response. I then submitted a complain via the IHG website and I got the following response: I am sorry to hear about your distressing experience at our InterContinental New Orleans. I definitely understand your frustration. I informed the General Manager of the hotel regarding this issue so that can be avoided in the future and am confident they will take the necessary steps to continue to improve their services. In order to show our concern for the matter, I have added 10,000 points to your IHG Rewards Club account that will be available in the next 10 days. I am hoping to serve you again soon. I don't want points. I want to know that management is aware of what happened and I want a more heartfelt apology. This response seems very, "here is 10,000 points now go away." If this is how both the management of the hotel and IHG customer service runs their business, I will never stay at any these hotels again. My hope is this review will trigger further action. I Guess we will see. (the excellent for memorable experience is b/c i will never forget this incident) 23 July 2014
Rated 5.0 out of 5.0 by InterContinental - NOLA Convenient location with nice rooms and good staff and amenities. Would definitely stay at this hotel in the future. 23 July 2014
Rated 3.0 out of 5.0 by Nice Room - Value lacking Nice Room - Value lacking. Food, coffee, parking extremely overpriced. 23 July 2014
Rated 3.0 out of 5.0 by Under renovation! On my recent work related trip to NOLA, i booked a club level room- at the club level price. When checking in, I was told the club level was under renovation and would not be available. It would have been nice to know when booking that what I was expecting wasn't available. The front desk provided two breakfast vouchers good from 6:30 to 10:00 am, and two cocktail vouchers, from 7 to 10pm. Completely useless, as meetings started early and ran late. The overall experience at the hotel- Very comfortable rooms, not noisy, could use a little better lighting in the room itself. Courteous front desk staff and valet team. Renovations are to continue until the fall of 2014, but that's not indicated anywhere on the website. call first. I would book here again, as this is one of my company's preferred hotel chains. 23 July 2014
Rated 4.0 out of 5.0 by Room cleanliness The first night we arrive, when sitting at the desk. I noticed that the carpet had not been vacuumed neither the trash emptied. That left me a little concerned about the housekeeping staff and the upkeep of the rooms. I feel like all guests deserve the best. 16 July 2014
Rated 3.0 out of 5.0 by ok We were supposed to arrive July 3th but because of the storm our flight was canceled. So are travel agent contacted the hotel and advised them we would not arrive until the 4th. Ok we got there after being stuck in ATL from Thursday until Friday. IIt was a party of 5 , 2 rooms. Our room was ready but my sister room. Solomom was not ready and she had to wait over a hour for a room. we were already running late for the Prince show at the super dome. Ok she gets in her room, the carpet has stains,, safe and phone broke so she goes down in person and reports it. They stated the engineer would be up to fix it. NO one every came the entiire stay from July 4th-8th., Our room was never cleaned until we went down, the first day, someone just left towels and the next day I went down and they cleaned it when we got back from the Sunday night show. To top things off they told the travel agent we could not have our money back from the thursday night that we missed. (however one of our rooms was not ready so of course you gained money) and to make things worse, when we returned home, my sister got a charge on her card for $500 for the damages in the room. I have been attending the essence festival since 1997 and always stayed at another hotel. I heard good things about this hotel so we gave it a try. Last time. The rooms are great, staff is freindly.My wife have one guard ask her the room number and last name as she was sitting downstairs watiting for me I which we felt was odd and it was another man sitting there, he never asked him his name, just was he staying in the hotel, he said yeah. I should have asked him his name. 14 July 2014
Rated 2.0 out of 5.0 by Construction Great hotel, but was under mass construction when visiting. 09 July 2014
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New Orleans
  • 444 St Charles Ave
  • New Orleans , LA , 70130
  • United States
  • Front Desk +1-504-5255566

  • Driving Directions
  • Transportation
   

Languages spoken by staff

German, English, Spanish, Hindi, Croatian, Romanian, Tagalog, Turkish

Pet Policy

The InterContinental New Orleans is pet friendly. The maximum weight of the pet cannot exceed 40 pounds and a maximum of 2 pets per room. Pets cannot be left unattended in the room. A pet waiver will be required to be signed. Deposit is non refundable.
Pet Deposit $150.00 per stay
  • Local Time

    3:35 PM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 10 Room(s) with Accessibility Standards
    • Parking
    • Special Needs