Rated 3.6 out of 5 by 277
Rated 4.0 out of 5.0 by George1968 Good Hotel near French Quarter
Refurbished room is very nice, comfortable bed, efficient check and check out. Near enough the French Quarter to be accesible but far enough away to get away from the noise. Will be interesting to see what the hotel looks like after the renovations are complete.
14 August 2014
Rated 5.0 out of 5.0 by LordSebastian1969 It's the staff that make the difference, they give this Hotel Passion.
INTERCONTINENTAL NEW ORLEANS
We stayed here for 4 nights in May during a tour between Los Angeles and Las Vegas. This was my first time to New Orleans and I researched and I knew that the Hotel was under renovations So I also knew to ask for a renovated room and that most the loud work was over. The Suite we got on the 12 floor was on the corner and simply put superb, the room was extremely spacious it was lovely with all the amenities we could desire with a lovely lounge, plush pillow top bed , and the mattress on the bed was so vast and comfy I could have just stayed there with an excellent bathroom.
We were greeted by very friendly staff and nothing was too much trouble, I was allocated to a non renovated room on the 7th floor but told them that this would not be acceptable and to move me up which the shift supervisor did immediately. I liked the young lady on the front desk, she was new, but spoke of the hotel with real passion and explained the renovations and her excitement for the new refurbishment was infectious. It's because of this and all the other wonderful staff we met, I could forgive a few of the renovations inconveniences.
The Hotel is located within a quick walk to the French Quarter, and a 10 minute walk in the opposite direction takes you to the National WW2 Museum and the Superdome. Being a Platinum Ambassador we had Complimentary WIFI and satellite TV. There was some renovation going on at the time, which closed the restaurant But as I said the wonderful staff, and great club allowed me to over look it. Once the renovation is completed, this hotel will be a wonderful place to stay, and I would return here if I was ever back in New Orleans
14 August 2014
Rated 5.0 out of 5.0 by Paint401 Great Staff
Staff went above and beyond to make my stay as comfortable as possible. Beautiful hotel, great location.
12 August 2014
Rated 2.0 out of 5.0 by TXAG Stellar room, unfortunate service
The front desk staff did not recognize me as platinum ambassador for the entirety of my stay. Even after further inquiring, the staff was able to verify that I was indeed ambassador status online, yet still refused to recognize any ambassador benefits simply because I was not updated in their system. I purchased ambassador status solely for use in this hotel and was very disappointed to have wasted my resources now. The hotel itself is very comfortable and the renovations they have completed and are continuing to perform are great, but I was still disappointed in the service.
11 August 2014
Rated 4.0 out of 5.0 by jxpmasr No furniture on balcony
While the guest room met my expectations with regards to InterContinental standards, I was disappointed that there was no furniture on the balcony. It impacted my impression of my overall experience at the hotel.
08 August 2014
Rated 4.0 out of 5.0 by 1402414 good hotel near french quarter
very good location if you want to be able to walk to the french quarter without staying in the french quarter. hotel was being renovated inside and out during our stay, so there was a lot of construction going around. the hallways and room ceilings seemed to be a little tight and too low, but maybe because it is in the downtown area.
07 August 2014
Rated 2.0 out of 5.0 by geow Hotel remodeling
Unfortunately I did not realize the hotel was doing a major remodel project, so very noisy and the restaurant and bar had temproary space,
06 August 2014
Rated 4.0 out of 5.0 by kocie00 restaurant
Poor value. Staff knows it too. They stay away as much as possible. Kitchen is slow and food was borderline tolerable but at a significant mark up. Which is unfortunate since the facilities are lovely.
03 August 2014