Rated 3.7 out of 5 by 304
Rated 2.0 out of 5.0 by Josette Disappointed
This was our third time staying here. Everything was great until it was time to leave. It took almost 30 minutes to get someone to come to our room to help with our luggage. I had to call twice. The second time I got an apology and was told someone should have already been there. Then it took an hour to get our car. Other people that came out after us were getting their cars. I was told that they were busy parking cars. These cars belonged to people arriving for a luncheon/meeting. It was nice to know that they were more important than paying guests. We go to new Orleans every year, but we won't be staying here again anytime soon or recommend it to anyone. The guy in charge of the cars thought an apology would fix it all. He was wrong!
20 March 2013
Rated 1.0 out of 5.0 by Sonny22 Great Value
A positive experience from the time I exited my car. The room itself was clean, neat and comfortable--nicely furnished and decorated, and with up to date amenities. More important, the staff--front desk, bell service, club personal, door and car persons--were all knowledgeable, courteous and responsive. Although my stay was short, I found this to be the rare hotel that lives up to its billing. Speaking of which, the charge was a real value. I did have the benefit of a professional discount, but that does not account for the excellent service.
20 March 2013
Rated 2.0 out of 5.0 by Drea1007 Trying to enjoy my trip
I am was stay in this hotel and normally i really enjoy it .. Well this last time after driving 6 hours plus traffic . I finally get in the lobby to check in and there is one young lady working the front desk I am waiting I know she is very busy and the Manager (Greg) walks up to help her and helps the guys that just walks up to check in like i was not even standing there and walks off . Did even take the time to see if i need help or could he help me . this was very poor customer service . I have spend to much money with you guys to get poor service in return .
18 March 2013
Rated 1.0 out of 5.0 by AquaDr Smoke filled the air...
I arrived at the property early and was immediately off to attend a conference. I received a call that my room was ready at around four o'clock in the afternoon. I did not get back to my room until nine o'clock in the evening. I was escorted up to my room to find that it was essentially in a smoking section of the hotel. Although not formally designated a smoking section the room was on the sixth floor directly below the seventh floor smoking section. The stench of stale cigarette smoke permeated every fiber of the room. It was impossible to breathe.
I called the front desk and they were able to accommodate me by placing me in a room with two twin beds in an area of the hotel which was firmly designated as non-smoking. The twin beds were extremely uncomfortable as I am a large individual. My first night in the property was spent with my feet hanging off the bed but at least I could breathe.
In all fairness during the time of my trip the entire city of New Orleans was booked solid as there was a convention in town with over 60,000 attendees. The hotel manager did his best to accommodate me and my second and third night in the property were more comfortable. The staff really did try their best but given constraints and logistics it was impossible for them to make me comfortable.
I would not recommend this property as best practice would dictate, especially when it is reasonable to anticipate overbooking and a potential full house situation, management would maintain some room availability to accommodate unfortunate circumstance and emergencies. This was not the case during my sojourn to New Orleans last week.
14 March 2013
Rated 3.0 out of 5.0 by LateForWork2 LateForWork
Valet parking was the worst I have ever seen.
> At Check-In they said to call 15 min prior to needing the car. They did answer the phone quickly, however it took greater than 30 min. By the end, of the stay, I was calling 1 hr before needing the car.
> When talking to the hotel bell man, he siad it was not the hotels problem as this was a contract with an outside company. Sorry however I am paying the hotel.
> 2 times they tried to give my car to someone else. So I guess it was a good thing they were slow at gettign the car or else mine would have been stolen!
08 March 2013
Rated 4.0 out of 5.0 by 13YearWorldTraveler Staff enthusiam, housekeeping issues, and too many false alarms
I have visited the New Orleans IC hotel many times in the recent past. However, I have observed some guest receiving more professional enthusiasm from the staff upon their check-in than at times when I have checked in... Subjective food for thought...
Because of showing my platinum ambassador membership card, I am glad to be recognized as a platinum ambassador, but it should not take my extra effort for the staff to do so. On a few occasions, my wife and I had stood in line for several minutes to check in. That is okay. I realize that guest arrivals make the staff busy at times. The staff however, neither made any efforts to expedite check-ins nor check our priority club/ambassador status while standing in line.
Fortunately, in our travels, my wife and I have experienced more professional attention and customer service regarding our arrival, membership status, and the ease of the check-in process.
The guest room was nice, but it did not have a complete set of bathroom products. Some of the lotion and shampoo bottles were open and likely used by the previous guest. That presented a very unsanitary situation for me and my wife as the next guest using that room! Additionally, as a valued guest, I neither received the usual complimentary bottle of wine nor complimentary mini-bar beverages.
Over the last 12 months, my wife and I have been repeatedly been inconvenienced three times by the fire alarm being activated. It is always better to be safe than sorry any day, and I appreciate the hotel evacuating guest for our safety. However, each time it results in someone announcing the false alarm and apologizing for any inconvenience we may have experienced. Something is wrong with the process of how the hotel evaluates its criteria to determine whether a real emergency exists or not.
I take great pride being an ambassador member and staying at IC hotels, but I expect to be treated fairly as any other guest. I am offended observing a downgrade of professionalism and enthusiasm when I am checking in, when I do not receive amenities I rate as a platinum royal ambassador, and when the staff cannot accurately determine a true emergency from a false alarm. It is 2013. All guest should be treated as equally important. The enthusiasm of the staff in welcoming its guest and acknowledging their membership benefits should be the same for all guest, especially when guests are ambassador members!
07 March 2013
Rated 4.0 out of 5.0 by chopper6969 nice place
It's all around a good place to stay, they just need to update the TV service. I don't remember the last time I stayed at a hotel that has no pay movie services or TV check out.
06 March 2013
Rated 5.0 out of 5.0 by 1KTraveler GREAT HOTEL AND WARM SERVICE!
Everything about my stay was wonderful! I had several contacts with the staff prior to arrival and my questions and requests were promptly answered. Checkin was smooth and friendly and I was pleased with every staff member I contacted. The housekeeping, concierge and guest services agents were very squared away and responsive.
My room was very comfortable and I loved the new bath amenities. The food in the club lounge was tasty and well presented.
Most important, this hotel honors the true spirit of the Royal Ambassador status and took very good care of me. Talk is cheap, but actions are most important. The room, amenities, and club access sent a strong message that my business was appreciated. Great job and I can't wait to return!
02 March 2013
Rated 3.0 out of 5.0 by LF52 Our Intercontinental Experience
We booked two adjoining rooms and found them to be worn and somewhat dirty, especially between the doors. The two rooms were not even stocked the same. There were not enough towels and slippers. The furniture in one of the rooms was falling apart. One reason we booked the Intercontinental was because of the pool, which was closed. If we would have known that it was going to be closed we would have chosen another hotel. The staff was very pleasant and helpful. The bellmen were very slow on the day of our check out. I did like the fact that not everyone was able to use the hotel during Mardi Gras, however I was only asked to show my wrist band once in 5 days. We also only received a newspaper 2 days even though we were priority club members.
22 February 2013
Rated 5.0 out of 5.0 by Randy69 Exercise room.
Great room, and even better fitness room. I like the fact that it's open 24 hours.
21 February 2013
Rated 1.0 out of 5.0 by Tony2014a Mardi Gras in New Orleans
I have stayed at this hotel for busines over the last 10 years numerous times. It has always been a pleasure so I decided to stay there for Mardi Gras. The disappointment is the parking. As it is a crazy time, everyone stayng at the hotel is required to wear an wristband - no big deal. They have check points setup at 2 different entrances - the check point inside the mall walk out to Camp Street is right before the doors to the Pan Am building and the doors were locked to the Pan Am building forcing hotel residents to walk out to Camp and then to Poydras to get to the parking garage Fair distance but tolerable execpt for the rain. The hotel could have moved the checkpoint 20' and covered the door to the Pan Am building. I asked several employees about it and everyone said it was Pan Am's decision not the hotels. Sorry excuse in my opinion. I doubt that I would stay at the hotel during Mardi Gras again.
21 February 2013
Rated 5.0 out of 5.0 by hardhitting One of my best stays ever
From Alexia at the front desk to all the folks that helped guide us, check on us and even help with the towels, this place was awesome. The location is perfect walking distance to everything. Even the trolley stop is right out the front entrance! The staff there though made a great stay even better. We look forward to coming back!
18 February 2013
Rated 5.0 out of 5.0 by Poppajeff Very clean, comfortable, room.
Having stayed in the New Orleans area at several different hotels, apartments, and condos. I have to say that my wife and I were most pleased with the Intercontinental. Very nice, clean, comfortable rooms. Breakfast in the executive lounge had a good selection on of quality foods. The bacon was my favorite! The hotel location is right in the middle of everything, easy access to anything you wish to experience in the quarter. The concierge was most helpful and accommodating. Just a great stay for us, give them a try!
18 February 2013
Rated 5.0 out of 5.0 by Strawberry Great service, great club lounge
Club lounge food was great and i was surprised they even opened on the weekends, but they didn't have the hours of operation posted--not even in the booklet they have in the room!
I was supposed to have a room w/balcony according with the reservation I made online but i didn't get it. I don't think that property has rooms with balconies.
18 February 2013
Rated 5.0 out of 5.0 by GeauxTigers1 Our favorite place to stay for Mardi Gras with kids
We always enjoy staying at the Intercontinental the night before Mardi Gras. Hotel is easy to get to and valet is always extremely helpful. Rooms are always clean and beds are comfortable. Nice small local dining close by and easy to get to the French Quarter. Will continue our tradition of staying at this hotel in the future. Love late check-out for Priority Members.
18 February 2013
Rated 2.0 out of 5.0 by splish Rooms have aged a bit
The stay: 6 days and 5 nights
Is friendly and efficient in greeting travelers and responding to requests. Housekeeping is timely and thorough.
Have seen better days, no longer the fresh young things from several years ago. In fact, the carpet, chairs, lamps and bathrooms look like they have quite a bit of mileage on them. The shower had low to poor pressure, the shower-head itself is small and rustic in its spray pattern and requires a bit of shuffling to properly dampen oneself. The tub, while showering, failed to drain the limited water that was being offered. The provided bathroom scale is amusing as it was generously inaccurate.The main bathroom light flickered for a few moments longer than one would expect before deciding to remain lit. The room was connected by a locked suite door to the adjacent room, and noise(s) were fairly noticeable day or night. The TV is new and that's good. Overall though, the room looks tired and a bit worn out.
17 February 2013
Rated 4.0 out of 5.0 by DrSerge Newspaper
I don't understand why anyone wants to read New York Times being in New Orleans? More logical will be to provide hotel guests with local newspaper.
13 February 2013
Rated 5.0 out of 5.0 by bgranger829 The Big Easy
My stay at the Intercontinental New Orleans was very enjoyable. The location is within walking distance to the famous French Quarter, Bourbon Street, Shops and Restaurants.
The Christmas Brunch was a special treat that I will return back for this year. The food was excellent with a variety of entrees for everyone to enjoy. It was one of the most memorable Christmas that I have had in many years. I look forward to visiting again real soon.
02 February 2013
Rated 4.0 out of 5.0 by Taggert Enjoyable stay but room needs maintenance
All amenities were high standard as expected, however the room A/C unit wasn't cooling well enough on the Auto setting. This resulted in a less than good night's rest.
28 January 2013
Rated 5.0 out of 5.0 by AmazonJ Excellent Service.
My stay at the New Orleans Intercontinental Hotelwas very nice and every Employee did an excellent job.
25 January 2013
Rated 5.0 out of 5.0 by d2k2 Staff and Service
The main thing that stood out to me the most was the friendly and helpful staff and outstanding service. I enjoyed my stay and definitely will return.
23 January 2013
Rated 2.0 out of 5.0 by LAGoddess1218 Unkept Room
The barware in my room was not cleaned. There was grime in one of the glasses and it appeared there was an attempt to wipe the glass clean without replacing it with a fresh one.
The door to the bar refrigerator has some sort of sticky residue inhabiting the door shelf. Disgusting and I should not have been subjected to this filth.
The bathroom floors were dirty, unswept and covered in someone elses hair.
16 January 2013
Rated 5.0 out of 5.0 by koda overall excellent
clean, comfortable, resturants, bars, great staff and close to quarter.
14 January 2013
Rated 4.0 out of 5.0 by Rusty2 No ambiance
No ambiance in restaurant, large cavernous room with no other diners in it & no ability to make room smaller or cosier.
Most expensive car parking around, but very efficient.
Did not like having coffee making making facilities next to washbasin & would prefer proper milk rather than powdered.
Strange idea to have hair dryer just wedged in to surface.
Using computers in business centre should be free.
12 January 2013
Rated 4.0 out of 5.0 by MartyoftheVille Great surroundings and very convenient location and great service
Check-in was cumbersome with later than guaranteed time. Staff was mostly very helpful and responsive to requests. Only other negatives were the hours for the informal dining(Pete's) were not convenient and the rates were a bit pricey, especially for the valet parking.
Overall was a good place to stay with very upscale amenities and luxurious facilities... very clean and spacious rooms and very comfortable bed. Also very convenient location, within easy walking distance of French Quarter and Superdome.
09 January 2013
Rated 2.0 out of 5.0 by BKS23 Pick Another Hotel
We get to the Hotel around 4:10pm and the room isn't ready, said it would be hour or so until its ready. Remember check in is at 4pm. We reserved a room with 2 queen size beds, after waiting over an hour we called to see if the room was ready, no but you can have room with 2 full size beds now. Ok so we are paying for queen size end up with full size, so the manager said if you will take that room I will give you 2 drink tickets for the lounge,WOW that was horrible way to compensate for there problem. then get to room at 5:20pm, its now 6:15pm and no luggage, so we had to go back down and get our luggage from bellman who was more interested talking to other staff members, They said we were close to French Quarter really 15 blocks away. And no ice bucket , said they were out.
08 January 2013
Rated 4.0 out of 5.0 by Leigh13 Very nice room size and felt very comfortable. Breakfast was delish.
Parking was difficult and we had to park at another parking lot. Check-in was late after 4, however they called us as soon as the room was ready.
08 January 2013
Rated 5.0 out of 5.0 by Andy0623 Overall experience
Thanks to all the staff at the hotel for great time over New Years. This was my wife's first visit to NOLA and the great room and service punctuated her experience. Thanks again and we will be back.
07 January 2013
Rated 5.0 out of 5.0 by rick2031 great service
great stay....room nice, lobby great....people friendly...near all attractions....elevators fast....good a/c heat.......water in room.....nice all around
07 January 2013
Rated 5.0 out of 5.0 by Kathy2012 Location, location and location
This Intercontinenal hotel location is at superb location. It is right at the heart of the CBD area, 2 blocks from the famour Burbon Street, French Quarter, 10 minutes walk to the Mercedes Benz Superdome, 5 minutes walk to the Mississippi River.
Room is spaciously comfortable. Staff members are polite and helpful. ... Can't ask anything else. Highly recommend.
07 January 2013