Rated 3.7 out of 5 by 307
Rated 4.0 out of 5.0 by TrevMatic Good Stay
Recently attended the Microsoft TechEd week long conference at the Intercontinental New Orleans. Overall stay was great. Pretty expensive, although my trip was paid for. The only things that bothered me that I would even mention was.....
1. The water pressure of the toilets was horrible and forced you to hold the handle down for 15-20 seconds to flush.
2. Lack of self parking which resulted in $36 a night valet fee.
Other than those small things, the staff was great, awesome location, noise level was minimal and everything else was up to par if not exceeded that!
14 June 2013
Rated 1.0 out of 5.0 by ddsloan no television
the hotel lost signal for cable and was restored but not in the room I occupied...concierge, front desk and executive floor had no idea what to do w/ this situation.
10 June 2013
Rated 4.0 out of 5.0 by Pilot Disappointing club
I paid extra for club access, compaired to other clubs at other intercontinental hotels food availibility in the evening was very disappointing. For over 45 minutes there was nothing more than crumbs availible. After waiting for food to arrive (45 min) went down to front desk to let them know (front desk was busy so told the concierge), food arrived soon after.
I do think the club attendants were great.
06 June 2013
Rated 2.0 out of 5.0 by Lelu7 Overbooked???
We stayed there two nights. The first night the hotel was overbooked and the staff talked us into staying in a room that had been converted into a conference room. We had to wait over 2 hours for all the beds to be delivered. Only half of the "suite" was ready for guests. We had only one shower between 8 of us.
The staff gave us access to the breakfast in hopes that we would be happy. That breakfast had run out and they would not replenish anything for us.
The second night seemed to make up for the first nights big mistake. They gave us the presidential suite. It was very big, yet dated. The second night was much better but the experience as a whole was still upsetting. We aren't ready to even think about another trip to New Orleans or to the Intercontinental.
02 June 2013
Rated 4.0 out of 5.0 by Mitchee New Orleans
We arrived late due to our flight. We found our room key was ready for us. They already had the room upgraded being an Ambassador member. Pleasant stay, friendly staff. No complaints
02 June 2013
Rated 5.0 out of 5.0 by LSJohn Front desk
Im not gonna say who was, but I changed room 3 times.
Although I paid more, I didn't get balcony room that I wanted.
First, 'She' gave me non balcony room.
Second, 'She' gave me a balcony room which located in fifth floor.
The room doesn't have a wall between other room.
I went there at 3:30 pm first time, and the rooms were not ready somehow. I went back there at 4:00 pm, but the room was not ready still. What was going on? Is it possible?
Finally, I got a real balcony room.
I have stayed this hotel since 2011, but this service was really disappointed. I love this hotel. Everything is good.
From my overall experience at the moment, the rate is 2.4/5.
Location, food, price were excellent.
I hope Intercontinental New Orleans needs to check front desk's service again.
01 June 2013
Rated 3.0 out of 5.0 by BruceC Low Standards for an Intercontinental
We stayed at the New Orleans Intercontinental and were disappointed at the standard. We felt it fell well short of the standard expected of the INTERCONTINENTAL brand.
The issues which disappointed were:
One of the bedlside lamps not working - surely this should have been picked up by housekeeping as lights would have been needed to service the room.
We had to ask for additional shampoo and shower gel even though the originals were obviously empty - again I would have expected housekeeping to pick up on that.
When we closed the door of the TV cabinet it quickly became obvious why they'd been left open - a missing hinge on one of the doors meant it was half hanging off when open.
On our first morning we went for breakfast and the service was really disappointing. We had to wait to be seated even though the restaurant wasn't even half full. Our server didn't appear to be particuallry interetsed in the customer but covered the basics - didn't give a choice of bread for toast, we had to ask for more coffee, didn't check if there was anything else we required. As a result of the poor service we didn't eat in the hotel again
Have to say we didn't bother raising these issues at the time as we were only in New Orleans for a few days and had better things to do with our time.
These issues were not what I would have expected to come across at any INTERCONTINENTAL hotel
29 May 2013
Rated 5.0 out of 5.0 Very Nice New Orleans Hotel
Very nice New Orleans hotel on the trolley line. Close to French Quarter, Bourbon St and Canal St.
24 May 2013
Rated 4.0 out of 5.0 by Aaron80 Friendly staff, great location
Overall, the Intercontinental was very comfortable and the staff was very helpful and pleasant. There were only two issues that I had (although I did not speak to management about it) were (1) the shower head is basically just like a hose (there is just one big stream and (2) our room was under some sort of overhang and in a corner so we never got any natural light in the room.
20 May 2013
Rated 3.0 out of 5.0 by Nattalia Mouse in Bedroom
The hotel was charming and the staff was nice. However, on my 3rd night I mouse showed up to bunk with me. As a woman, I think I am pretty good at not freaking out when faced with animal life around me, including roaches and spiders, but I absolutely cannot stand mice. I ran straight down to the reception and they quickly helped me move to a new room at the club level (though there was absolutely nothing special at their club level, my original room with the mouse was actually much nicer). I sincerely would have been much happier with a free night or a even a fruit basket than with another equal room in the same hotel (and yes, I could not relax after that, even in a new room, as where there is one mouse, there will likely be others). :(
17 May 2013
Rated 5.0 out of 5.0 by Rawdawgs Great staff, nice place to stay.
Friendly staff, my home away from home. Works perfectly for me.
14 May 2013
Rated 4.0 out of 5.0 by NOisablast Fine for the price and with upgrades next year will be even better
Overall hotel fine. Carpets in hallways a bit dated and some furniture in rooms a bit worn but everything else fine. For the price about right. I'd say 3.5 to 4 star.
Front desk staff efficient and just business like warm and fuzzy.
Porters outside great.
Coffee shop/bakery on 1st floor nice and convenient. Coffee mediocre.
Housekeeping was excellent even when we slept in late and had them clean afternoon/early evening.
Not the usual IHC quality for but again for this price range night-a fair price/value.
Late check out 2pm offered since Priority Club was great.
Great location to access everything in NO.
Would stay here again.
09 May 2013
Rated 2.0 out of 5.0 by Kevin925 Terrible stay away
The front desk staff was great and helpful, beyond that this property is not worthy of the brand
Housekeeping actually cleaned the room and then left it without towels, the explaination given was that they "ran out of towels"..really?
One night when they came to do the turndown, i asked if they would come back later; I was told no because I am off soon and there is no one else..really? Turndown service was only done that night on a 3 night stay.
had some packages shipped to the hotel, and when I asked about them I was told they were at concierge and I could pick them up. I went down to do that and was told I had to wait. After about 20 plus minutes I had to go see a manager and he had a bellman bring it to me. Incredibly he was more worried about his tip, then even apologizing for a close to 30 minute wait.
Not what I expect from the brand.
07 May 2013
Rated 5.0 out of 5.0 by JazzFester11 Outstanding staff
We stay at the Intercontinental for Jazz Fest every year for the past 10 years.
This year we had a total of four rooms with our group.
The rooms are always clean, well appointed, and the beds are very comfortable.
The staff here is fantastic!
Everyone has a smile on their face and a very pleasant greeting every time you see them.
Their attention to details is wonderful, making sure that any request we had was taken care of quickly and correctly.
I must give kudo's to Aravind for making our stay perfect every time, Gregory for making check in and out a breeze, and Merlyn for her great service in the Club Lounge.
If you are looking for a place to stay while in New Orleans, I highly recommend staying at the Intercontinental.
Great Service & Great value, Great location!!
07 May 2013
Rated 5.0 out of 5.0 by JazzFestLover Outstanding Service!
Thank you all for making our stay a truly memorable one.
Can't wait to get back there for Voodoo Fest!!
03 May 2013
Rated 4.0 out of 5.0 by Patstnt Clean and Comfortable
Those are my most significant criteria when considering a stay at a hotel, clean, comfortable and convenient location. This hotel met all of those.
01 May 2013
Rated 3.0 out of 5.0 by Auggie Good location
My wifi slow. Kudos to housekeeping .but
.this is the second intercontinental hotel that the carpet in the room looks old .
23 April 2013
Rated 2.0 out of 5.0 by Keli comfortable bed
I stayed back for 2 days after my conference which was for 3 days but found that the housekeeping staff stopped providing toiletry supplies after the initial 3 days, and only came in and made the beds!! I did however pay for the extra 2 days that I stayed.
Also, the shower head in the bathroom was so small--(-possibly was replaced recently), that it was impossible to bear the force of the water. On complaining about this , they made some adjustments that made it even worse. I wish they would have just changed the shower head to a larger one! Hence my start to an enjoyable day was ruined and I resorted to sponge baths the entire stay.
The Brunch at the Verandah Restaurant was being advertised on the Info. board continuously ans we were told by Front desk staff too that it was still on till 2.30pm, but when we went in we were told by Restaurant staff that the Brunch had been cancelled for some time now!!
Would not go back to stay at this hotel nor attend any conference here either. Just felt that this Hotel did not have any Quality control or Accountability issues.
21 April 2013
Rated 4.0 out of 5.0 by Hugy47 Lost items
The hotel is very nice, although expensive for my taste (it was French Quarter festival weekend). We liked the location a short distance away from the French Quarter. I think $36 a day for parking is a lot, and the valet service usually took 15 minutes or so to get our car.
When we returned home I could not find some small items -- flashlight, tool, power cord. I think, but can't be sure, that they fell out of my suitcase and behind a cabinet in our room. I called and asked if such items had been found, and the operator said nothing matching my description had been turned in. I told her that they might be behind the cabinet where they would not be noticed and would appreciate it if someone would go look there. I never heard anything back.
19 April 2013
Rated 3.0 out of 5.0 by Frank83 Renovation needed, room seemed to be cleaned “fast-track”
The room itself was old and definitely needs refurbishment. The staff was neither friendly nor unfriendly; they simply behaved “average” (and therefore in my opinion “poor” compared to staff at other InterContinental Hotels & Resorts).
What was far below the standard of any other InterContinental Hotel I ever stayed, was the preparation of my room at arrival:
The bathrobe was missing (what did not really bothered me as I was not planing to use it) and there was packaging material of a pair of socks lying on the floor of the closet. Both of this could only lead to the conclusion that the room was not thoroughly cleaned and prepared after the previous guest(s) had left.
The location of the hotel is good if you are attending a conference at the convention center as it is in walking distance. I'd recommend this property only if IHG is the hotel group of your choice and you want this location-pro.
16 April 2013
Rated 5.0 out of 5.0 by Darby31 Great stay during NCAA!!!!
We were recently at this property in New Orleans for the NCAA Final Four and from the moment we checked in to the moment we had to leave we were made to feel very special. The service and staff were incredible. We were upgraded to a suite and were able to utilize the intercontinental club lounge for breakfast and afternoon cocktails and snacks.
The beds were as comfortable as being at home. The housekeeping staff were very responsive to our requests and provided excellent service as well. The location is great in relation to nearby sites but not so close that you are disturbed by noise.
Our last night there we found a little whole in the wall restaurant named Daisy Dukes which is open 24 hours a day and deliver to the hotel.
Without a doubt we will stay here again and would recommend this hotel to our friends and family.
15 April 2013
Rated 2.0 out of 5.0 by Gyno15 Far below the standard of any INTERCONTINENTAL hotel I have ever stayed at
Old room furnishings, old linens, torn bathrobes, dirty drapes, room balcony with trash, poorly stocked in room minibar. Did not meet my expectation.
13 April 2013
Rated 2.0 out of 5.0 by GuestTX Nice room, poor service
Nice room and location, but very poor service.
Front desk confused with special rates, trying to dime you unfairly at check-out!
12 April 2013
Rated 3.0 out of 5.0 by JohnsonIII Property in need of renovation
Unfortunately just an average experience in every respect. The front desk staff were acceptable in their positions; however, they did nothing to make me feel special and were not overly friendly. The room was acceptable but out dated and in need of a renovation. Daily housekeeping very inconsistent. I will support what many previous reviews have stated as concerns on room conditions.
In fairness to this hotel, we paid a very reasonable price for our room through Priority Club's website and for that reason I can overlook most of the reasons I would rate this hotel as average. I will suggest the this Intercontinental step up their game or other hotels in the New Orleans area will continue to outshine what this property has to offer.
I am not comfortable checking the box that I would not recommend this property so I have checked it as a yes but with reservations as stated above.
06 April 2013
Rated 3.0 out of 5.0 by 13YearWorldTraveler Staff enthusiam, housekeeping issues, and too many false alarms
This is a re-post because of my disappointment with Hotel Staff and Customer Care ignoring my previous review (which included substantial concerns for this hotel).
I have visited the New Orleans IC hotel many times in the recent past. However, I have observed some guest receiving more professional enthusiasm from the staff upon their check-in than at times when I have checked in... Hmmmmn...
Because of showing my platinum ambassador membership card, I am glad to be recognized as a platinum ambassador, but it should not take my extra effort for the staff to do so. On a few occasions, my wife and I had stood in line for several minutes to check in. That is okay. I realize that guest arrivals make the staff busy at times. The staff however, neither made any efforts to expedite check-ins nor check our priority club/ambassador status while standing in line.
Fortunately, in our travels, my wife and I have experienced more professional attention and customer service regarding our arrival, membership status, and the ease of the check-in process.
The guest room was nice, but it did not have a complete set of bathroom products. Some of the lotion and shampoo bottles were open and likely used by the previous guest. That presented a very unsanitary situation for me and my wife as the next guest using that room! Additionally, as a valued guest, I neither received the usual complimentary bottle of wine nor complimentary mini-bar beverages.
Over the last 12 months, my wife and I have been repeatedly been inconvenienced three times by the fire alarm being activated. It is always better to be safe than sorry any day, and I appreciate the hotel evacuating guest for our safety. However, each time it results in someone announcing the false alarm and apologizing for any inconvenience we may have experienced. Something is wrong with the process of how the hotel evaluates its criteria to determine whether a real emergency exists or not.
I take great pride being an ambassador member and staying at IC hotels, but I expect to be treated fairly as any other guest. I am offended when observing a downgrade of professionalism and enthusiasm when I am checking in, when I do not receive amenities I rate as a platinum royal ambassador, and when the staff cannot accurately determine a true emergency from a false alarm. It is 2013. All guest should be treated as equally important. The enthusiasm of the staff in welcoming its guest and acknowledging their membership benefits should be the same for all guest, especially when guests are ambassador members!
05 April 2013
Rated 5.0 out of 5.0 by Breezy01 Roomy with spacious bathroom
When i entered the room i was very pleased; especially with the size of the bathroom. The King bed was very nice. I just wish the parking fee was less. Overall my stay was great.
04 April 2013
Rated 5.0 out of 5.0 by Tracy88 February 2013
I have hesitated in giving this review. The reason is because the secret will now be out... This is the "BEST" hotel on St Charles to catch all of the nightime parades during carnival season. From the valet parking guys, to the bellmen, to the front desk personel. Mr Alton has a great staff. Specifically Troy the bellman. He exceded our expectations in his knowledge of the city and all it has to offer. Our room had comfortable beds. The mini fridge was a plus. But the overpriced snacks were not needed and took up valuable "cold space".The room service provides all the snacks and meals we needed. The attendant in the executive dining room worked very hard to keep the food fresh. We appreciated his attention to detail. He stated he was kinda new... but one couldn't tell. He was very professional. Thanks Mr. Alton for a wonderful Mardi Gras Season... We will return!!!.
04 April 2013
Rated 1.0 out of 5.0 by kaley821 Awful Experience
I reserved two rooms, two months in advance. Upon arrival, the types of rooms were unavailable, even though I confirmed it over the phone and received two confirmation emails.
I understand mistakes happen, however, I was treated very rudely by the manager. He was argumentative and did not try to help me in any way.
I spent a lot of money on the rooms for a very special occasion, and I was very dissatisfied with the experience.
For my troubles, I was compensated with two drink vouchers, even though I do not even drink alcohol.
04 April 2013
Rated 4.0 out of 5.0 by Marishika Excellent service, as always at the Intercontinental
The concierge was wonderful and provided reservations and maps for us upon check-in based on my earlier requests. The only negative is that our room was so terribly cold and despite my report to the housekeeper on evening rounds, it was not fixed. I know this is a blip in otherwise excellent customer service.
30 March 2013
Rated 3.0 out of 5.0 by Anthony4726 somewhat disappointed
This was surprisingly a disappointment compared to my other stays at The Intercontinentals in Century City in Los Angeles, and most
recently in San Francisco. We were not appraised of the restricted view on the side of the hotel we were placed. There were no robes or hair dryer placed on arrival, shampoo and conditioner not replaced
the second day. The room also somewhat smaller than expected.
Having said that the overall experience with the staff and general
ambience were ok and Intercontinental is still my first choice when
looking for accomodation.
29 March 2013