Rated 4.3 out of 5 by 98
Rated 4.0 out of 5.0 Restaurant service was great at breakfast but not good during one afternoon evenibg
Trina at breakfast was wonderful...very prompt service and she was very friendly. However, service one afternoon on Monday, 5/19, was very very slow. Wait service seemed disorganized and we had to wait long time for meal and then again when we returned for dessert. Had to go to bar to get bill and then again to ask a question about the bill. Food was very good, though.
May 25, 2014
Rated 2.0 out of 5.0 by RickRud First and only time I have given a poor review for Holiday Inn
I booked two rooms for the weekend of April 25th 2014. I like Holiday Inn and most of the time I am pleased with my stays there. This is the only stay that has prompted me to leave a bad review. Here is why.
1) We checked in late and the guy at the desk was very rude.
2) There was no coffee in the lobby. the front desk folks said that the coffee was only available during breakfast hours. Well thats OK although I have never stayed at another Holiday Inn where there was no coffee except at breakfast. But then both mornings we were there, the coffee pot was not kept full and we had to wait.
3) We were given free breakfast. The food was good but we had to wait and wait and wait for the to go trays to put it in. and then again we had to wait for coffee.
4) The rooms are clean but a little dated. I expected more for the price.
5) I have a rewards account and I havent gotten my points for this stay yet. I filled out a missing point form - so Im waiting. I bet the rude guy that checked us in had something to do with this.
6) The best part of our stay here was that we werent in the rooms much. There is too much to do across the river.
I will stay somewhere else next time.
May 13, 2014
Rated 4.0 out of 5.0 by Marya70 spacious clean room and great staff
Overall good value for the money. Room was clean; helpful courteous staff. My room faced a building site next door, so it was pretty noisy starting at about 7 in the morning; should be fine once construction is done. A simple breakfast included with the price of the room would have been nice; the attached restaurant was so-so.
May 6, 2014
Rated 5.0 out of 5.0 by Travis (trouble) My Stay
I would like to say that the staff is the best part of staying at your location. I would also like to add that the service and attention that Teresa Vicknair, the front desk clerk gives to not only me, but other guest, is exceptional. She is a delight to interact with.
May 6, 2014
Rated 2.0 out of 5.0 by ttbb Disappointing
The king non smoking we booked for 4 nights was very quiet and spacious, but that is about extent of promised comfort. Peeling bubbles off the ceiling, pulled carpeting and exposed staples, the first red flags.Twice, the room was serviced and floors, vanity, sink and tub were not cleaned at all. Vanity items were not replenished. Once we did not even have bath towels -dirty or clean: we called front desk at 8:30am, asked for some new ones and at 9 we had to call again as none had showed up with them. They apologized and said they were on the way, did not arrive until 9:30, delaying our schedule and making us late for a booked tour. One morning we left at 9 and returned around 4pm for resting and showering before going out again, and our room was not yet serviced. Decided to go wait by the pool until it was done. That is when we saw the beauty of it, with two roaches and candy wrappers floating in it! And don't even think about using their Round Table Restaurant: the bacon and sausages in the buffet were black with overcooking and sitting the warming plates. We then got the skillet: it ONLY had potatoes and just 4-5 microscopic pieces of the promised veggies and meats. We both ordered mimosas with our breakfast: our waitress came back only with one, and told us they ran out of champagne (seriously????) and they used a very cheap, nasty and absolutely flat kind (perhaps had been sitting on shelf for weeks) in the one they brought. My husband then asked for an iced tea: it took them 15 minutes to bring it, and it tasted horrible, as if they had added a full cup of sugar to just flavored water. Lastly, the cab they called for us did not run its meter, once we realized we got off and he charged us twice as much other drivers have to cover the same distance.When we told the front desk, they simply shrugged their shoulders, with no apologies and no acknowledgment of our bad experience. From other reviews I have read, it sounds like the cab thing might be an inside agreement they have with local crooks to prey on naive tourists. Overall, aside from the spacious and quiet room, this stay was quite disappointing.
April 23, 2014
Rated 2.0 out of 5.0 by hotelguest29 not so great
paid for a 2 queen bed room and got checked into a king size bed room with a small sofa bed. agent said it was sold out but i checked in at 3:30pm and check in is at 3:00pm. should be first come first serve basis. because i had 1 guests in the reservation they switched my room without even informing me. our noses kept getting stuffed every night because of dirty wet rugs and really bad humidty smell. first night our room didnt get cleaned (no housekeeping service and no we did not have the "do not disturb" sign outside our room), there was no explanation for that just a sorry. one night we smelled cigarette smoke and we were on the 7th floor in a non-smoking floor. some staff were great. rooms need to be updated. i work in the industry and have stayed in alot of hotels before, i really feel problems were handled very bad and unexperienced.
April 13, 2014
Rated 4.0 out of 5.0 by me why me Excellent stay for the second time.
This is the second stay at this location and the 3rd @ Holiday Inn in New Orleans ( staying also at Holiday Inn East Airport on James Road?) and I seem to have two (2) Club #'s - 189 388 091 and this one 298 211 594. Will you check to make sure I am receiving credit points totals
April 11, 2014
Rated 4.0 out of 5.0 by JoeA87 Enjoyed
The staff was great from the time I walked on to the property. I enjoyed my stay and will return when ever I'm in the area.
April 3, 2014
Rated 4.0 out of 5.0 by mjewelh average stay
The hotel was really nice, no complaints. .. However the staff could be a bit more friendlier, no smiles,no welcoming, I felt very uncomfortable when I entered each time. Otherwise the stay was decent.
April 2, 2014
Rated 3.0 out of 5.0 housekeeping
My pet peeve is to find hair in the bathroom, all three days we stayed there, it was never cleaned up.
We prefer not to have our comforter tucked in, the first two days the bed was made up correctly, the third day it was not tucked in only the pillows had been rearranged.
We did not feel safe at this property at night.
We left at 4:00 a.m. and their were young people hanging around in front of the building. No security in sight.
We stayed at only Holiday Inns during our nine day vacation in the south and this was the only one we had a problem with.
March 28, 2014
Rated 4.0 out of 5.0 by JohnnyLimo Good Hotel
We had 3 rooms booked before or cruise. On 2 rooms, our only problem was with the front desk. One room was charged $50 more than what I was quoted. When I enquired about it, I was told that the computer sometimes changes the amount due. They did credit my card for the overages. On the other room, I was told that this room doesn't come with the breakfast buffet. I had to go back to my room to get my confirmation paperwork and physically show them what it says before they would give me my coupons for breakfast.
March 26, 2014
Rated 5.0 out of 5.0 by Tx aTm Great Value
Located near the New Orleans Naval Air Station, this hotel is a great value with excellent and caring support staff who go out of their way to make sure all of your needs are met.
March 23, 2014
Rated 5.0 out of 5.0 by tonilj80 Excellent Stay
We enjoyed our stay very much. Clean, comfortable rooms. Friendly staff.
March 13, 2014
Rated 5.0 out of 5.0 by StephieB Excellent service and clean
We were upgraded to a suite on the top floor! We were so exhausted from driving so this was a wonderful surprise! The staff was prompt and professional. The room was spacious and clean. We plan to book this hotel next trip for sure! I recommend
March 12, 2014
Rated 5.0 out of 5.0 by Chasewest Bed!! Yes
Staff was great! The in house Restuarant was perfect.
March 10, 2014
Rated 5.0 out of 5.0 by djbb comfortable pillows
stayed here multiple times. the staff is very friendly and helpful. the drinks in the bar are very good. try and get a room facing the river, the side facing the interstate is noisy, but ear plugs will be provided
March 9, 2014
Rated 4.0 out of 5.0 by Howdy Duddy good room and good service
Had a good experience with this stay. The room and service was good. Would recommend to anyone.
March 8, 2014
Rated 5.0 out of 5.0 by Denese54 Great price, great staff.
We were pleasantly surprised and will stay there again. We were staying overnight before a cruise and we were very pleased. Of course it is not a 4 star hotel but it is great for the money. The eating establishment connected to it was really good. We were very surprised. Wonderful friendly service as well.
March 2, 2014
Rated 4.0 out of 5.0 by Msgoat0259 Excellent service, very clean.
Would definitely recommend this hotel. Very clean and staff very friendly.
February 27, 2014
Rated 4.0 out of 5.0 by Old Diver Major Problem
We paid the price that the front desk said was due, however, when we got home on Tuesday 2/25 and checked our bank statement, it showed that a very much higher amount was paid out then what was on our receipt, we are disputing the amount.
February 26, 2014
Rated 5.0 out of 5.0 by pwnsons review
The rooms were very clean and the staff was very helpful. Other than a running toilet all night in room 208 and some of the electrical outlet didn't work, The stay was wonderful. Gretna taxi service came highly recommended and I am so glad. They made the running around more affordable than other cab companies and the driver was exceptionally professional and made me us feel safe in our travels.
February 13, 2014
Rated 4.0 out of 5.0 by fergus007 shuttle
A shuttle bus across the bridge would help me stay here with my family. It's $40 for a roundtrip cab to the quarter.
February 1, 2014
Rated 5.0 out of 5.0 by cdup70 Home away from home
I stay here often and the staff really makes it a pleasant place to stay.
January 28, 2014
Rated 5.0 out of 5.0 by travel now Great Stay
Pleasant view, comfortable bed, clean room, good food, and excellent service.
January 27, 2014
Rated 5.0 out of 5.0 by masterrooster Great Relaxation
The over all service was great. Traesa's sevice in the bar was superb....she was very friendly & gave great recomadtions for a famblous meal.
There was a mistake on the pricing of the room price & that was handled very professioned by the front deak staff
The room was very clean & comfortable.. I enjoy the stay & a good night's rest
January 18, 2014
Rated 5.0 out of 5.0 by Daryl81 Great place to stay
i have stayed here several times in the last year, the staff is always super nice , rooms clean and the food and drinks really good ( must try the roast beef po boy) 4 miles to the quarter .
January 16, 2014
Rated 4.0 out of 5.0 by Blu14 General
Room was clean. Some minor issues with lights being out. This was my second time to stay at this hotel, and the staff are friendly and helpful. I will definitely stay there again.
January 6, 2014
Rated 5.0 out of 5.0 by Barb62 Staff and Service was Great
Everyone was very nice and did everything we asked and our Taxi was right on time. Had a great time here rooms and beds were nice
January 5, 2014
Rated 4.0 out of 5.0 by Smac2035 Very nice Hotel with great service.
The front desk group are in a league of their own!! Great service and a very nice hotel compliment the Holiday Inn brand.
January 2, 2014
Rated 5.0 out of 5.0 by OES2013 Wonderful Wedding Weekend
My wife and I had a blast at the Holiday this month. From check in to check out services were superior. The hotel Manager Mrs. Blackwell was excellent upon accommodating all guest, including the bride and the groom. We had guest from near and far who has spoke very highly of the hotel and will return back in the near future. I can't say enough about Ms. Theresa the front desk clerk. She is a jewel of the Nile. She shows true customer service. All relatives, guest as well as the bride and groom would like to give a special thanks to her for personality plus, friendliness and accommodating us for five long days. The rooms were clean, comfortable and the property ws appealing. The restaurant food was off the chain... I was truly proud to call New Orleans home that weekend. See you soon.........
December 27, 2013