Rated 4.0 out of 5 by 530
Rated 2.0 out of 5.0 by jtc2119 Rude staff
To the lady who checked me out: the least you could do would be to offer me help with my bags and transportation. When asked if I could check my bags and pick up later, she merely pointed me to the bell and said "the bell captain is over there." Would it have been so much more effort if she had called upon her fellow staff members to come to the front desk to help? I wasn't even asked if my stay was satisfactory or if I had any problems; she didn't even bother thanking me for my business. Will never return to this property.
28 July 2014
Rated 1.0 out of 5.0 by JasonM99 worst Intercontinental
This hotel should be shut down now - I know they are going to do renovations, but with no room service or even water in the hotel rooms (totally unacceptable) and no mini bar + very bad rooms (old, bad smell, etc.). Just a terrible experience. very disappointing. no welcome gift.
28 July 2014
Rated 5.0 out of 5.0 by Ofemaria Great experience
Another fabulous experience at the Barcaly. My daughter and I always look forward to this trip and the staff at the Barclay always get our outing started right with a great welcome and efficient checkin (usually let us checkin early). Beautiful rooms, customer focused staff and the ideal location for enjoying NYC!
25 July 2014
Rated 2.0 out of 5.0 by frequent_guest999 Under Renovation for next 18 months
Intercontinental NY Barclay: My travel agency did not inform me the hotel was under renovation, neither was i told about this when i checked in this last Sunday. I only detected the situation when i called the operator, after not finding the courtesy water and fruits basket that Platinum Ambassador members get when they get to their room, or after i could not open the minibar door to get a bottle of water for taking my medicines because it was locked, or also after calling room service and being told there was no room service any more. So, i asked when the renovation would be over and i was told it would take one and a half years. I like Intercontinental Hotels and i like the benefits of being an ambassador platinum member. I also understand hotels need to be renovated from time to time. I just disliked not being informed in due time, and not receiving the small courtesy of a bottle of water and fruits. Probably proper communication and replacing this benefit for another one, would have made me feel i was treated with respect. I come often to NY and this is normally where i stay. From now on, I will most likely take other options until the renovation is over.
22 July 2014
Rated 5.0 out of 5.0 Employees fantastics and Mylene's a diamond
Its time to renew, we must renew, but I can share with all my coworkers here in Brazil I stayed at the Barclay at the last month before the Big Renovation, I'm Platinum member, I was recognized as a Platinum and you guys made my family feel special and planted the InterContinental experience, I recognize nice Employees !!! Congratulations to the Barclay's team, specially Ms Mylene!!! You've been fabulous and apropriate!
Thank you again
20 July 2014
Rated 1.0 out of 5.0 by RivkaSF Unacceptable
I stay at Intercontinental Hotels almost every week. I had to get up one morning and leave by 6:30 am, there was NO ROOM SERVICE. I could not eat before my meeting. There was no movies, no water, no fruit, no coffee, no tea--NOTHING IN THE ROOM--no amenities. Totally unacceptable. I was truly disappointed. This hotel is closing and instead of closing all at once, apparently they are slowing closing out pieces of the hotel. You risk losing me as a regular customer due to this experience.
20 July 2014
Rated 2.0 out of 5.0 by KMJanes Unfair experience as about to go through renovations
Site is about to go through major renovations. I am sure once these have been completed, the experience will be exponentially better. But leading up to that time, the rooms have virtually no service of any sort. For me that is a very big deal.
Otherwise, the rooms are very nicely appointed, and feel luxurious.
If I had known that services would not be in place for this hotel, I may have chosen not to stay here. One of the reasons for picking this hotel brand is its availability to services that are regularly above and beyond the norm. Setting the bar this high has lead me to be very disappointed with this stay.
13 July 2014
Rated 1.0 out of 5.0 by Land O'Corn 13 Normal Services Not Available
As you arrive at the Barclay, you are greeted by scaffolding. This a property under renovation, and the patrons are fleeing in droves. This was always a vibrant place, but last week it was moribund. The restaurant/ bar is closed, the coffee makers have been taken out of the rooms and the place could double as a morgue.
12 July 2014