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New York Barclay

Rated 4.0 out of 5 by 525 reviewers.
Rated 1.0 out of 5.0 by Unacceptable I stay at Intercontinental Hotels almost every week. I had to get up one morning and leave by 6:30 am, there was NO ROOM SERVICE. I could not eat before my meeting. There was no movies, no water, no fruit, no coffee, no tea--NOTHING IN THE ROOM--no amenities. Totally unacceptable. I was truly disappointed. This hotel is closing and instead of closing all at once, apparently they are slowing closing out pieces of the hotel. You risk losing me as a regular customer due to this experience. 20 July 2014
Rated 2.0 out of 5.0 by Unfair experience as about to go through renovations Site is about to go through major renovations. I am sure once these have been completed, the experience will be exponentially better. But leading up to that time, the rooms have virtually no service of any sort. For me that is a very big deal. Otherwise, the rooms are very nicely appointed, and feel luxurious. If I had known that services would not be in place for this hotel, I may have chosen not to stay here. One of the reasons for picking this hotel brand is its availability to services that are regularly above and beyond the norm. Setting the bar this high has lead me to be very disappointed with this stay. 13 July 2014
Rated 1.0 out of 5.0 by Normal Services Not Available As you arrive at the Barclay, you are greeted by scaffolding. This a property under renovation, and the patrons are fleeing in droves. This was always a vibrant place, but last week it was moribund. The restaurant/ bar is closed, the coffee makers have been taken out of the rooms and the place could double as a morgue. 12 July 2014
Rated 5.0 out of 5.0 by June 2014 stay We stayed last week of June at the end of a long tour though Greece and getting in very late to the hotel. Because we are rewards members, the clerk very nicely upgraded us to a 2 room suite. Although the hotel is in need and is doing a refurbish, the room was impeccable, staff was knowledgeable and courteous and overall stay was memorable. We cannot wait to see how the refurbish turns out. Hopefully they will keep the lobby intact as it is gorgeous! Thank you for the pampering. 11 July 2014
Rated 5.0 out of 5.0 by Elegance in the City This was a beautiful hotel with very friendly people right in the heart of the city! The staff were exceptionally friendly and helpful. Loved it! 09 July 2014
Rated 3.0 out of 5.0 by Great Location - Awful Front Desk/Check-In experience While overall customer service was good, I did have problems checking-in and during check-out. The Customer "no-service" Representative during check-in was very rude to the point of me having to call for a Manager in order to get service. The "no-service" Rep, even implied that I couldn't afford to stay at the hotel; when actually, I probably could have paid his salary and bonus for a year with no problem. Jamie, the front desk Manager, was Exceptional. She immediately, handled the situation and put me in a room. I would only recommend this hotel because of her exceptional service and ability to see beyond typical stereotypes. Thank you Jamie, Front Desk Manager, for helping me! Her professionalism, commitment to service and dedication are in keeping with the highest traditions and reflect great credit on herself, the New York Barclay, and Intercontinental Hotels and Resorts. V/r, 08 July 2014
Rated 5.0 out of 5.0 by Great Location and Confort Great location; Large and confortable room; Friendly staff. Price was reasonable considering NYC high standards. Only one thing to be perfect: offer and include a Breakfast !! 06 July 2014
Rated 1.0 out of 5.0 by ICBarclay - closing down = terrible service Hotel is closing for renovations. This doesn't mean that the service should stop. No room service. No minibar. No amenities for Ambassador members. At least, they should warn you before you reserve. 02 July 2014
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New York Barclay
  • 111 East 48th St
  • New York City , NY , 10017-1297
  • United States
  • Front Desk +1-212-7555900

  • Driving Directions
  • Transportation
   

Languages spoken by staff

German, English, Spanish, French, Italian, Japanese, Korean, Dutch , Portuguese, Chinese

Pet Policy

One pet per room. Dog must weight 70 lbs.or less. Dog should be nonaggressive and leashed at all times in public area and not be left alone in room. If dog is barking then the guest will have to depart the hotel. Must be registered with front desk.
Pet Fee $25.00 per night
  • Local Time

    12:21 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 18 Room(s) with Accessibility Standards
    • Parking
    • Special Needs