Rated 4.0 out of 5 by 367
Rated 5.0 out of 5.0 by Geema Friendly courteous staff and comfy beds
Check in staff couldn't have been nicer. Doorman was great and maids were courteous. Room was very nice and bed was very comfortable. Loved the keurig coffeepot in the room!
18 February 2013
Rated 5.0 out of 5.0 by History28 Another perfect weekend
The Barclay never fails to deliver valuable service in a desirable location close enough to everything yet far enough away from the maddening crowds. We purchased the suite rate which included breakfast and parking among other amenities. When you do the math, it is one of the best deals in town.
Thanks to all the staff once again for ensuring another special weekend.
10 February 2013
Rated 4.0 out of 5.0 by Smandesign A COMFORTABLE AND NICE HOTEL TO FEEL AT HOME
I received an upgrade to a 1 bdrm suite since Im a Platinum Ambassador and the room was very large, nice space to relax and entertain as well as quiet separate bedroom. The Decor is a bit dated but still nicely maintained and the New LCD 42" TV and Digital were excellent. The staff was helpful and polite. They let you have your privacy and respective of any request. The value paid and room and service received was def worth it and great deal.
09 February 2013
Rated 2.0 out of 5.0 by HowardDC Great location but tired looking room and no priority club amenities
Other than its location, the Barclay is unspectacular. There are no amenities whatsoever for Platinum Elite members; no lounge, not even complimentary internet service. They claim I received an upgraded room which was acceptable but tierd looking.
The staff does their job pleasantly and seem to be very well coached at how to say "no we don't have that, sorry". I have stayed in Intercontinental properties as far away as Helsinki and this was clearly my least memorable experience.
About the best thing I can say is the bartender in the lobby bar really knows his stuff and mixes a teriffic drink.
08 February 2013
Rated 2.0 out of 5.0 by Kenl Meeting
I ordered room service the first night and the pizza was horrible, however, the crab cake was very nice.
When I got back to my room the second night I realized why my mobile phone and my laptop did not charge during the night. I was left most of the day on Wed with a dead phone and laptop. Come to find out the room was wired incorrectly. When I turned the lights off in the room the outlets that the alarm clock and the desk are were plugged into did not have power. I called the front desk and was transferred to someone (maybe engineering) that knew of the problem. They said the room was wired incorrectly and offered to move me. Well, it was late at night and I did not want to move. I don't understand why I was given a room that was defective. The 2nd night I ended up leaving the switches turned on and unscrewed the light bulbs so that I could sleep and charge my phone.
I must admit that I had higher expectations when arriving but was only disappointed.
06 February 2013
Rated 5.0 out of 5.0 by AnnH Outstanding staff
This was our second stay at this ultra-clean, ultra-convenient hotel. I had a meeting here and we would definitely book a vacation stay at this hotel. The price is very competitive, we enjoy the fact that the hotel is easily accessible to Grand Central Terminal via a tunnel, the rooms are spacious and bright and the conference areas are quiet and very comfortable. But, most of all, we appreciate the helpfulness of the staff who are friendly beyond compare. And, I mean EVERY staff person we encountered!
03 February 2013
Rated 5.0 out of 5.0 by Rick11 New York City Charm
The Barclay is truly a New York City charmer. From the greeting of the doorman, to the front desk staff efforts to see to all of our needs, the hotel represents the best of superior hotel service. The bellman went out of his way to make sure each of the room's amenities were in good order and that we knew of all of the comforts. We will be back again very soon.
02 February 2013
Rated 5.0 out of 5.0 by sjs12 Perfect stay! Great bed, food, service.
Leslie and Sanela are such a credit to your hotel. They made my stay extra special by being so helpful at check-in and check-out and are so very friendly.
The breakfast buffet is fantastic and the morning restaurant crew is wonderful.
Loved my room and comfortable bed and linens.
Thank you for my wonderful stay!
30 January 2013
Rated 5.0 out of 5.0 by Rookierua Outstanding experience
One of the most pleasant stays in NYC ever. Everyone on the staff was courteous and helpful. Just an overall very nice stay. Looking forward to next NYC trip and have already recommended Intercontinental to a few in my industry.
29 January 2013
Rated 5.0 out of 5.0 by Anna20 Very nice room and fantastic breakfast
comfortable beds and great services , hotel with great location and a beautiful lobby , the restaurant was very nice also for dinner, all the staff was most helpful.
28 January 2013
Rated 5.0 out of 5.0 by Husky322 Perfect ;ocation,
The New York Barclay is a big city hotel at its best. Great location, helpful staff and a relaxed feeling of elegance. My wife and I visit the Barclay two or three times a year (mostly for weekends) and never have been disappointed.
28 January 2013
Rated 5.0 out of 5.0 by czachos 6:15AM Early Check-In Accomedated
I am a Platinum Ambassador with Intercontinental. I had taken a red eye from San Francisco to New York City and arrived at 5:30AM Saturday morning. When I got to the hotel at 6:15AM, I crossed my fingers that my room would be ready so I could go straight to sleep. The person at the front desk greeted me by name, thanked me for being a Platinum Ambassador, and said my room was waiting for me. I was elated! My trip to NYC started off perfectly do to the courtesy of the staff at the Barclay.
27 January 2013
Rated 5.0 out of 5.0 by MM7l Convenience with superb service
Attentive without being stuffy, these folks know how to take care of you. They aim to please
26 January 2013
Rated 5.0 out of 5.0 by sherri123 great location and service
Ienjoyed my stay..everything was great and I loved the Barclay location
26 January 2013
Rated 2.0 out of 5.0 by Alyson For a 4 star hotel I expected much more
Overall, I was really disappointed in this hotel. This was the first time I have ever stayed at any Intercontinental and will probably be my last if this is how all the hotels are.
We arrived and when we got to our floor it smelled like someone had smoked about 25 packs of cigarettes. We went back down to the front desk to ask for another room and they tried to argue with us that their hotel is non smoking but eventually switched us to another room.
The room: the bathroom was dirty and there was hair all over the ceiling of the bathroom. Our hairdryer in the room didn't work. They did have a Keurig which was nice but when they would restock it they either didn't leave cups to make the coffee or leave the little packets with sugar and cream. Our shower also didn't drain.
The only plus to this hotel was the bed. It was the only thing that could even be considered 4 star worthy.
No one ever opened the door for us when leaving the hotel and when we tried to get a taxi somewhere and the taxi driver wouldn't take us the guy at the hotel said "oh well"
I would not recommend this hotel to anyone unless the only they care about is a bed then it's the best place to stay.
26 January 2013
Rated 3.0 out of 5.0 by RMYS Fitness center is lacking - too little equiptment
There was nothing that stands out about my stay other than the fact that the staff were distinctly "luke warm" and the fitness center is really lacking - for a luxury hotel, I expected a lot more equiptment since at 7am there were more people that available bikes and running machines. Will not be hurrying back.
26 January 2013
Rated 5.0 out of 5.0 by Mariaaa Exceptional Service
I stayed at the Barclay Intercontinental for 3 nights celebrating my mothers 50th Birthday. The staff were extremely friendly, accommodating, and knowledgeable. Christian in concierge helped me plan a whole weekend full of tours and even called a nice restaurant for us and made reservations. The staff at the this hotel, from the cleaners to the front staff, to then servers at the bar and restaurant downstairs were exceptional! A job well done. The hotel is as great as it is due to the staff they have. The continental breakfast was well worth thee additional charge- they had a WIDE selection to choose from. The hotel is a bit older and you must appreciate the natural older beauty of the rooms. Very elegant hotel.
25 January 2013
Rated 5.0 out of 5.0 by Lepo Excellent Choice
The Barclay is a wonderful hotel.The staff were so pleasant and helpful.The rooms are great also.The hotel is in a perfect location for access to the entire city.The hotel is the perfect place to stay in Manhattan!
25 January 2013
Rated 5.0 out of 5.0 by Drppend As Expected Great Service
As expected any trip to NYC begins with arranging a hotel room at your fine hotel. Coming with a pet was an addition and your staff were so welcoming and hospitable it made the trip easier. Can't say enough good things about your hotel.
24 January 2013
Rated 1.0 out of 5.0 by Travelstar Poor nights sleep in noisy uncomfortable hotel
Sadly placed on top floor inbetween two rooms where we could hear every flush of the loo and general use of the bathroom. Could not have had a worse nights sleep that we did. Added to this, we could hear a lot of street noise early the next morning.
Whilst staff seem fairly friendly and location of the hotel is great, this hotel is in desperate need of an upgrade. Stay here if the location is what you need, but make sure you take ear plugs.
21 January 2013
Rated 2.0 out of 5.0 by Ollie88 Poorly maintained, dirty
I used to stay at this property, on occasional trips to NYC, since the '80s, but have not stayed here for the past several. The locations on Park ave, near Grand Central, is great, and rooms are large for NYC. However, the rooms are not well maintained. I noticed the carpet was dirty (popcorn, plastic knife, candy wrapper around base of bed, somewhat hidden by bed skirts) when we checked in, and this stuff was still there upon checkout 4 days later. The wall light did not work, and I reported this to the housekeeper for 2 days, then then font desk, then the engineer. It still did not work by the time we checked out. On the 2nd day, the toilet flush failed, and water would not stop. I reported to the front desk around noon, then left for the day. Upon return at 10pm, I flushed the toilet and the water would not stop again. The engineer came up, after a call to the front desk, and got it fixed. I reminded him about the wall light, and told him to get it done the next day since it was bedtime. It never got fixed. It is really disappointing IHG has allowed this fine property to deteriorate with such poor maintenance. There are many alternative hotels in NYC, and management should be more attentive to basic things like cleanliness and maintenance.
21 January 2013
Rated 4.0 out of 5.0 by scb312 TV filming
I love this hotel and the experience is always great. However, the filming of a television show while we were there was disrupting, inconvenient and at times intrusive. If the hotel is going to have these events in the future, guests should at the very least be given some compensation.
19 January 2013
Rated 1.0 out of 5.0 by Ptownboys Hotel is just OK. There are much better hotels in the area.
The Intercontinental New York Barclay is an older first class hotel in east, midtown Manhattan. I have stayed there a total of three times. Each of those times I have gotten a great price. I have stayed in the superior category room which is small and a deluxe room that was quite large. Whatever category, the rooms have everything a first class hotel usually has - wide screen flat tv, comfortable beds and minibar. My last stay the room seemed to have new carpet and drapes and I will say my king featherbed was fantastic. The bathroom was tiny, but that is just part of staying in an older hotel. I was surprised that my room had no robes, extra pillows, or extra blankets.
I am giving the hotel a poor rating because of my last visit. The TV show "Person of Interest" was being filmed and the cast and crew completely took over the hotel. The Barclay staff seemed totally unprepared for the filming as the lobby was chaos for 2 days. One couldn't even get near the front desk and the restaurant and bar were closed. The people filming were very rude to the hotel guests. It was like it took the hotel by surprise, but no good hotel would ever let their guests be treated like I was treated. It took three tries to get a manager to talk to me. The Barclay totally dropped the ball. I was made to feel very unwelcome, and no hotel guest wants that.
In all fairness, the hotel did give me some extra Priority Club points for my troubles, and the other times I have stayed at the hotel when there was no filming were fine.
The hotel is fine but there are many better hotels within blocks. I would stay here only if you get a great rate.
19 January 2013
Rated 5.0 out of 5.0 by healthlawyer Comfort and a bargain too
This is an outstanding property in a great location. The room rates were unusually low for the quality received.
18 January 2013
Rated 3.0 out of 5.0 by nicky78 Fair value for the money
Fair value for the money. In-room environment needs to be renovated.
18 January 2013
Rated 4.0 out of 5.0 by wackataq great location and coomfortable place to stay
All in all a nice stay. I was only there over night but am looking forward to returning.
16 January 2013
Rated 5.0 out of 5.0 by matele dubble upgrade and late check out
as Ambassador member, I was supposed to have only one room upgrade. But the staff provide us room upgrade for 2 rooms 8me and my parents), and also dubble late check out at 18.00 (as Ambbassador it is usually 16.00)
12 January 2013
Rated 4.0 out of 5.0 by Guest410 Needs Updating to be 5-Star
1. Very good service at Front Desk, Ambassador Desk, Business Center, porters and doormen and excellent housekeepping.
2. Good food and very good service; waiters are well trained and have been with the hotel for many years.
3. Comfortable beds and good pillows
4. Small bathrooms! Not very well lit; outdated showerheads.
11 January 2013
Rated 1.0 out of 5.0 by TravellingJ Good Location but not much else......
I had the opportunity to stay in New York in January 2013, I selected the Intercontinental Barclay, as I wanted a location in this area.
Upon arrival I was checked in efficiently, the door man looked after my luggage, and it was promptly delivered to my room.
When I checked in I was told that as I was a platinum ambassador my room had been reserved and pre-allocated, which gave me the impression care and attention had been given to my room.
The room was not upgraded (but this is not guaranteed, as hotels can be busy, and its a bonus when it happens not expected), it was located on a low floor and was easy to hear the noise from the loading bay below through the early hours of the morning.
I needed to plug the clock / ipod into the power outlet, which for some reason was not plugged in, when I looked behind the bedside table, the amount of dust there was unacceptable, it was obvious that under the bed, and behind counters had not been cleaned in quiet some time.
The desk chair was broken the arms coming out of the joinery that held them to the chair.
No further recognition of platinum/ambassador benefits.
When I checked out I used the ambassador guest relations desk, and the guest services manager asked me if I had any thing from the mini bar, I clearly stated that I only had 1 x orange juice, and she looked at her screen and confirmed that the only charges on my bill were room and taxes, plus the orange juice.
I was happy with her explanation and did not bother to open the envelope as I had confidence she would not intentionally mislead me.
When I arrived at my next destination Chicago, I happen to check my bill and found that $18 had been charged to my bill for an orange juice.
I rang the hotel several times, and received the "run around" after this I asked to specifically speak with the guest relations ambassador desk in the hotel lobby.
The staff member confirmed that she would look into it and took my email to confirm the reversal of the incorrect charges.
A week later and no response from the hotel.
I will note that when I checked out, I stayed that night at the Intercontinental Chicago, returned to New York the next day and Stayed at the Intercontinental Times Square for the remainder of the week, both of these properties were exceptional.
My recommendation when in New York, stay at the Times Square location the property is modern, clean and recognition of Ambassador/Priority Status is simple "they do" welcome letter, free Wifi, upgraded room, nothing was too much trouble, the room immaculate, concierge great, front desk outstanding.
Had I not had such a positive experience at the Times Square property I would be staying at another hotel chain in the future when in New York.
11 January 2013
Rated 4.0 out of 5.0 by akmmka Great location, good clean room, easy check-in, check-out.
Enjoyed our stay, however, disappointed there is no free wi-fi - when every corner coffee shop offers it, why couldn't this hotel? Also, bed was not as comfortable as I would have liked. Other than these two quibbles, overall experience was quite good.
08 January 2013