Rated 4.4 out of 5 by 560
Rated 5.0 out of 5.0 by ElsYat Amazing Location, Immaculate and Genuine!
We're pretty well travelled and stayed in Intercon's before and this one definitely didn't disappoint. On arrival the rooms bed configuration wasn't what we were expecting, yet we were promptly upgraded to an amazing room by the gentleman on reception, which was a nice surprise and far outweighed any expectation we had! The location was perfect, one block from time square yet still in the thick of it, close to subways and on the doorstep of great restaurants and theatres. Hotel staff were professional, courteous and friendly and grateful to help with any need we had. Hotel was immaculate, yet we never once saw a cleaner, so did a great discreet job. Definitely recommend and should we visit New York again we would stay here.
08 March 2013
Rated 5.0 out of 5.0 by Kim2543 Great location for New York City First Timer
Went to a seminar at this hotel. The Hotel was clean, modern, and super convenient. Beds were comfortable, and even had a view of the river from the room. Easy walk to Times Square and Broadway. I would stay here again.
07 March 2013
Rated 5.0 out of 5.0 by DeniseG Best bed and pillows in NYC!! Great food and bar!
I have stayed at the Intercontinental Times Square about 30 times in the last 2 years. I am a Marriott member but stay here exclusively when I stay in NYC. The bed and pillows are the most comfortable I have had. The front desk and bell people are incredibly friendly and helpful. Paul at the bar is spectacular and the food is great. Its off the beaten track so not noisy no matter what floor you are on. I would highly recommend this place!!!
07 March 2013
Rated 2.0 out of 5.0 by dissatiesfied Excellent room
While I was quite pleased with my room and bathroom and was highly disappointed in the service and guest service. The only persons I found to be pleasant were the housekeeping staff and bell boys. Other than that I was truly disappointed, dissatisfied and felt less than an elite member for this group. I was unable to receive resolution or even a compromise with the Priority reward staff which truly was a greater disappointment. If ever in this area again, I hope this isn't my only option for service.
06 March 2013
Rated 3.0 out of 5.0 by PedroM A bit disapointing
We were a couple on a trip to New York.
We initially stayed at another more less costly 4* hotel in Manhattan and then decided to have the last 2 nights on what we thought would be a memorable experience at the Intercontinental. With this in mind, we booked an expensive corner room with skyline view.
Unfortunately it turned out to be disappointing and we wish we had taken a different hotel choice.
1. The room decor was old fashioned, not interesting at all for a young couple like us.
2. The highly desired skyline view was not more than a back alley view, where we had a water tank right in front of us. I expected a true New York skyline when I payed for a room with such a skyline view description.
3. Hotel Staff was not helpful at all, when the only response we got back when complaining about the room view was that there was none other available. No solution offered whatsoever.
4. Breakfast was disappointing. From a 5 star hotel, we were expecting a matching breakfast buffet. There was no bufet and instead we got a A La Carte menu, which in the end was scrambled eggs that we ordered and payed 60 USD for it.
5. Not having free internet is something that is not acceptable. Someone on vacations and visiting the city needs to go onto the internet. Planning the day and talking with family is something we need to do and the hotel should not charge for internet access. this was very disappointing.
There positive points: the room was comfortable and the bed was delightful. The location is very central, which is great.
04 March 2013
Rated 4.0 out of 5.0 by ShefferMobile Great location
The hotel is comfortable and the service is good but it's great advantage is the location in the heart of Manhattan,
03 March 2013
Rated 5.0 out of 5.0 by Adventuremom Great location! Great hotel!
We totally enjoyed our stay at the Intercontinental Times Square Hotel. The location was just great! The staff was very attentive and professional. The rooms were lovely and very comfortable. We stayed on the 34th floor and really appreciated the view.
The Winter rates were very reasonable for this level of 5 star service. We would definitely like to stay at this wonderful hotel again!
02 March 2013
Rated 5.0 out of 5.0 by Myboat53 Thoroughly Enjoyable Stay
This was our first stay at this hotel. We usually stay at the Crowne Plaza on Broadway but decided to give this a try since it was closer to the the theaters we were going to. We were impressed by the quality of the hotel and the accomodations were first rate. The staff was very friendly and helpful. We will definitiely come back to this hotel in the future.
01 March 2013
Rated 5.0 out of 5.0 by Worldly Great view 33 Floor
The view of 8th ave and the water was fantastic!! The hotel was great but this survey is too personal Do not take this survey as it guides you to say something good.
01 March 2013
Rated 5.0 out of 5.0 by Travellite Great Location
Excellent location. I have stayed at this hotel before in NY as well as others. Now I just stay here. The rates are very good and the location is outstanding.
Rachael at the concierge is excellent and very personable (someone should give her a raise).
The location is great on the subway and 2 blks down on 9th in the hells kitchen area great local food joints. No extra perks for priority or ambassador but worth it anyway. They may want to consider a few 'extra's" like breakfast for priority.
If possible get a studio room. I didn't have a studio this time and the room was much smaller than I am used to. Corner rooms are best on the higher floors for great views.
I highly recommend this hotel for manhattan stays!!!
01 March 2013
Rated 5.0 out of 5.0 by 19Oscar53 Comfortable beds and ample space
After a forgettable experience with another hotel our travel agent reserved for us, Intercontinentl came as a very welcome surprise with its ample rooms and friendly service. The service and facilities were exceedingly good for the price we paid.
28 February 2013
Rated 5.0 out of 5.0 by Nalbitennis Great Place
I have stayed at all the top hotels in New York and the ICH is among the best.
Overall, a great hotel and the best value in the city.
27 February 2013
Rated 5.0 out of 5.0 by humblepie Can't imagine a better hotel for NYC
This hotel is located within a short walking distance of Time Square, Broadway shows, and fantastic restaurants. It was a perfect first visit to NYC for our little family of 3 with a young child. Special thanks to the knowledgeable concierge Adrian, who took his time helping us plan our vacation, and whose recommendations (restaurants, tours, shows) for our long weekend made our visit memorable, and quite perfect. Even before we arrived, the concierge team provided info and personal help over countless emails to prepare us for this trip. Oh, and the food! The room service! We enjoyed our experience at the Intercontinental NY Times Square immensely - from the time we stepped out of the taxi from the airport, to the time we had to leave. 5 days wasn't enough!
25 February 2013
Rated 5.0 out of 5.0 by Schoey97 Schoey97
Been to many hotels in NYC. Took my family to this one and i found a gem. A great experience all round
24 February 2013
Rated 5.0 out of 5.0 by SkiandSkate Great NYC Hotel - Excellent Service and Great Rooms
My favorite NYC hotel. Great location - Excellent Service - Very nice rooms with awesome views of NYC. I stay here for every business trip to the City!
23 February 2013
Rated 4.0 out of 5.0 by ausspom Nice Hotel But!
Having booked and pre paid almost 9 months in advance our room type was not available on check in (King Room) so we had to have a double for the first night. Arranged a room move for the following day and too our disappointment the room given was much smaller than the first. The hotel has also lost a package I had delivered. Having worked in 5 Star hotels for most of my career, this was a let down and will choose and different hotel chain next time. And although it says its on Time Square it is actually 2 blocks away.
23 February 2013
Rated 5.0 out of 5.0 by Scott07040 A very nice upscale option
I have stayed at this hotel over 7 times and find it a good option for New York. It is located in between Hells Kitchen and Times Square and find it nice that you can avoid the crowds of Times Square while being conveniently located. The subway (ACE) is easily accessible and technically part of the building although you have to go outside to reach it. Being a fairly new hotel, the rooms are smart and stylish without being too trendy. The rooms have a nice understated color scheme and are well appointed. The bathrooms are very nice with a very large (for NYC) shower that is fantastic.
I find the service levels to be adequate and acceptable but not not at the level of some of the other Intercontinental Hotels I have used. For example, as an Ambassador who has stayed there for the past 6 weekends, I would expect more than the generic "Have you stayed here before?" However, (and most importantly) the upgrades have been nice and the fruit plate generally good.
It seems that a lot of the guests are European which adds a night atmosphere to it.
21 February 2013
Rated 5.0 out of 5.0 by Daryl720 Awesome Anniversary Weekend
I booked a trip to New York for the Presidents day weekend to celebrate our 10 year anniversary and 11 years since our engagment in New York city. From the minute we pulled up in the car and were greeted by staff I knew were in the right place. The front desk crew was great. We were asked what the occasion was, which we shared adn then late that night after a night in the city we came to our room to Champagne and strawberries, compliments of the Hotell. What a class act doing this for us. We thought a sneeky family member had done this but confirmed the next morning the Hotel had done this. The concierage folks were great. Great recommendations and advise! The entire staff was pleaseant, greeting us everytime we moved through the property. The entire place was well kept, clean, and just provided a sense of home away from home. cant wait to return for our next trip.
19 February 2013
Rated 5.0 out of 5.0 by Myklrob Outstanding service
We had 6 rooms and everyone was extremely satisfied from checkin at the Ambassador desk to the people that work in the lobby and restaurant and the me out front who never left us withiut transportation.. Any request was handled with an attitude of "how can we help".
17 February 2013
Rated 5.0 out of 5.0 by Chris2021 Awesome City Getaway
This is my third visit in less than one month as a Royal Ambassador I have truly come to love this property. David from Guest services Has really been a great help and thank him for everything and Rachel from the concierge team very helpful and has great recommendation for any event. Relax enjoy the hotel and explore the city Great rooms and incredible staff.
15 February 2013
Rated 5.0 out of 5.0 by bostonjohn Great place to stay in the city
Recently stayed at this property while in the city for business. Great location, friendly staff, will definately stay there on my next visit.
Generally stay at Hyatt ( diamond member) but will return to the InterContinental again.
11 February 2013
Rated 4.0 out of 5.0 by Mcaist Nice room and location, but low room service ...
Location of the Hotel is perfect .
Rooms are nice . silent and nice bed.
Waiters and lobby staff are friendly and helpful.
room service poor ( 2 times we asked something to room(each time asked 1 spoon) , 1st time it came in 1.5 hours, 2nd time it never came :) )
anyway, we can recommend this hotel during your Manhattan stay , much better than other hotels stayed same island ..
10 February 2013
Rated 5.0 out of 5.0 by BParks First class hotel & world class staff
This was a special celebratory getaway for my partner and I and the Intercontinental Times Square gave us the royal treatment throughout our entire stay. The entire staff was attentive and courteous from the moment we arrived through to ordering our car the day we left. The knowledgeable concierges helped guide us to the best restaurants and venues the city had on hand - they even made reservations on our behalf. We made use of their fantastic fitness facility almost everyday, which was a great benefit when trying to work off the incredible fine cuisine from the in house Ça Va restaurant. Our beautiful room with fabulous bed and magnificent views of the city made us feel comfortable and welcome the moment we set foot through the door.
Our only complaint would be the WiFi internet access charges were really excessive. Having to pay a daily fee for each individual device you want to have WiFi access, makes for quite the added expense. We felt that for the luxury the hotel offers in other areas this was a big disappointment.
That said, we did have an amazing time and we will be back to bask in the luxury of the Intercontinental Times Square one day soon.
09 February 2013
Rated 5.0 out of 5.0 by GrandmaC49 Special experience
Not having the means to spend time in luxury anytime I want, I must choose carefully. The Intercontinental is my first choice. The staff makes the experience special and memorable.
09 February 2013
Rated 5.0 out of 5.0 by Dez1 Couldn't be better
Great location, great room, great service, great value. Couldn't be better.
04 February 2013
Rated 5.0 out of 5.0 by CWJB9 Great Stay, Great Location
The hotel was very clean, the staff was very nice. We enjoyed the location close to the theater district and lots of restaurants to choose from. We will stay again.
04 February 2013
Rated 4.0 out of 5.0 by 123123 great time nice place
I really enjoyed staying at the Intercontinental Times Square. The staff was wonderful and the room was great. I especially liked housekeeping and the people at the front ( the ones helping with bags, cabs, ect.) My one complaint will be:
I called prior to my stay to find out if I was able to get my tickets for a Broadway shipped to the property. They told me yes and gave me the information needed in order to receive them to my room. They did not inform me there was a fee attached to this, and did not find out till I received my bill at check out. Even though it was a small fee, I do feel this is something that should be disclosed when a customer is enquiring about the service. Beyond that the stay and property where amazing.
29 January 2013
Rated 5.0 out of 5.0 by Bob12 A very pleasant stay
I'd used to stay in most of the major Manhattan hotels until I found the Intercontinental Times Square. It is not a luxury hotel at all, however it provides a very warmful stay. The consistency of the service and the friendly environment makes me feel at home. The location is great, one block from Times Square and the subway stays just next door. More significant is the attention of the concierges- Adrien, Sonia and their pairs are excellent and are able to assist you in whatever you need, from Zagat rated restaurants to the best shows. The only thing that needs to be adjusted is the service quality in the coffee shop, where the waiters seem to be a little far from the guests.... With a very fair rate and always welcomed during my stay, I do not look for any other hotels - wherever I come to Manhattan, I go straight to Intercontinental.
27 January 2013
Rated 4.0 out of 5.0 by Iran Almost perfect
This hotel has a fantastic location (just two blocks from time square). The room is very confortable, whith a good space. The staff is very friendly, and they always have answear for the main questions that are important for New York visitors. Only one thing should be provide for the perfection grade, which is a free internet ($ 14.00 rate for a single day of internet access is unforgiveble).
26 January 2013
Rated 5.0 out of 5.0 by Luchat Great hotel
Excellant location. Staff friendly and knowledgable.
Ranks right up there with the Grand Intercon Seoul.
26 January 2013