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New York Times Square

Rated 4.4 out of 5 by 560 reviewers.
Rated 4.0 out of 5.0 by Classy hotel near Times Square...some room for improvement. As an IHG Platinum Ambassador, I was expecting more. I guess I had a misguided notion that due to my hotel loyalty status, I would be treated a little bit differently. When I arrived I checked-in at the designated Ambassador desk. The employee could have been a little friendlier. He was actually a little argumentative about which room I actually booked, and which room I would be upgraded to. It all got sorted out, and I was told they'd call me when my room was ready. When I got to my room, there was no in-room gift or fruit as promised to Ambassador members. There seemed to be a general oversight in regards to Elite members. While in the room, I noticed there were dark red/brown stains on the bed-sheets. Not sure if it was blood or something else. I immediately called the front desk and told them. Two managers promptly came up to my room and inspected the bed themselves. They agreed that is was unacceptable. They told me that they would switch my rooms. I was going out for the night so I was told to leave all my stuff in my room, and they would transfer it to my new room once it was gone. When I came back to the hotel that night around midnight, I went to my new room. It was a sky-view room on the second highest floor, with amazing views of 8th avenue and the skyline. The room was immaculate, and they had left a bottle of wine, some fruit, and chocolates in my room. This was a nice touch, I just wish it had been that way since the second I checked into the hotel. Overall the hotel is clean and modern, and the service is very professional. The rooms and views are also amazing, and come at a great value especially being so close to Times Square. But just a note to those of you who are thinking about booking here: you are not actually in Times Square. You are about 3 blocks away, a 5 minute walk or so. If I didn't have any expectations coming into this stay, it would have been excellent. But I did, and the hotel fell a little short. But I can't deny the hotel less than 4 stars. 05 December 2013
Rated 5.0 out of 5.0 by Great Experince Very modern and comfortable hotel, staff were extremely courteous and helpful. Cleanliness of the hotel throughout was very good and housekeeping staff were brilliant. Room was very clean and comfortabe and we had a great view. The quality and freshness of food at breakfast was extremely good. Had a very enjoyable experience staying here for 6 nights and cannot fault it anyway. Great location and will certainly stay here again. 04 December 2013
Rated 5.0 out of 5.0 by Great time Completely enjoyed our stay once again. We will be back in the spring. Great location, staff and services. I wish that I have been told however that the hotel had changed parking services. I used the lot I was told to use last year but found out they had changed "relationships" as I was checking out. 03 December 2013
Rated 5.0 out of 5.0 by Excellent service! Loved the service and staff were so polite and helpful! Refreshing! 03 December 2013
Rated 5.0 out of 5.0 Invitation We've been invited by our children for our 10 years wedding anniversary and we passed an excellent stay. 03 December 2013
Rated 2.0 out of 5.0 by Noisy room and uncleaned room We arrived during Thanksgiving 2013 for a business trip. The room was very noisy. Whenever someone closed the door on the floor you could hear the door slamming. This occurred throughout the night. The cleaning staff deserved a failing grade. We found two glasses in the room with lip stick marks and the staff removed an unopened beverage from our room. We had garbage not picked up and left in the corner of the room. We were very disappointed with the cleanliness of the room. We did not inform the concierge because we simply just wanted to leave. I have stayed with Intercontinental in other cities and had a great experience but this time was quite disappointing. 02 December 2013
Rated 4.0 out of 5.0 by Excellent location near Times Square, comfortable room & breakfst Good room with excellent view over Manhattan due to an appreciated upgrade: Thank you! VERY small cupboard for two persons travelling 10 days! Good Food experience at breakfast and dinner. Waitress excellent, waiters could be more helpfull. Supervising staff at breakfast never smiles - why? Concierge very helpfull and knowledgeable. 02 December 2013
Rated 5.0 out of 5.0 by Great hotel Loved the location! The staff was very helpful! Highly recommend this hotel! 02 December 2013
Rated 5.0 out of 5.0 by Wonderful Staff ! I recently stayed at the Intercontinetal, Times Square in New York with my mum. Our experience was one that we will never forget. The staff were fantastic. Very knowledgable, friendly & incredibly helpful. The doormen were especially attentive & helpful & always happy. The gentleman in the concierge & also the lady on reception were also so helpful. I would definately stay here again. Wonderful views from our room as we were on the 25th floor & our room was lovely with two big double beds. We will never forget our stay there. 01 December 2013
Rated 5.0 out of 5.0 by Great food, service, and location. I'd definitely return. I stayed at this hotel over the Thanksgiving Holiday 2013 and was really impressed. The staff is superb. From the front desk to the IT guy that came to help with the computer, they all made us feel welcome and valued. They took very little time coming to the room and always fixed the problem. Everyone was extremely professional and helpful. The ONLY problem we had was the lack of clarity around the free WiFi for Platinums.....this did NOT include usage of the actual computer in the room....ONLY on your personal device. This was not made clear to us and we had to pay $12.95 per day for that mistake. However, the hotel is really close to all the sites, has a Subway station steps away and a world class restaurant Ca Va where we had our Thanksgiving dinner which was exquisite. The concierge also recommended several other restaurants which were excellent as well. Airport shuttles are 2 blocks away and the Subway station near the hotel accesses JFK. Can't ask for much more convenience than that! I would go back in a heartbeat. 30 November 2013
Rated 5.0 out of 5.0 by Birthday getaway Great hotel,1 block from Times Square...great rooms and staff, exceptional General manager..would return for sure 26 November 2013
Rated 5.0 out of 5.0 by Excellent Location Excellent Hotel in the Time Square area. Everything about our stay was nice except the internet not working in the room. It was going to be looked at after we left, so with that up and running it would have been a perfect stay. Highly recommend the hotel and the location if you want to be close to everything touristy. 26 November 2013
Rated 5.0 out of 5.0 by Excellent! King-bed room. Room was spacious by any standard, not just NY... bathroom was huge! Loved the big walk-in shower with rain head... Great part of city, close to times square/theatre district, and plenty of cabs at hotel, and subway entrance across the street! Beds were great, and room service breakfast was incredible. Can't find anything negative to say about our experience, and we'll look to stay here again on future trips! 26 November 2013
Rated 5.0 out of 5.0 by Great Hotel ,Staff and Room First time staying here-had a fantastic stay. Wonderful staff and room. Loved our stay. 26 November 2013
Rated 5.0 out of 5.0 by Perfect stay in middle of N.Y. Great Hotel in the middle of the Center. Perfect for all the Theater and Musical visits. We enjoyed a nice room with great view (ask for Skyline rooms). The Concierge service was helpful and reception perfect. The bar next to the lobby was a good alternative to take it a bit easier after a busy, exhausting day in the city. 26 November 2013
Rated 5.0 out of 5.0 by Great Stay Intercon hotels just work! First time in the USA but it was up to expectations from staying in Intercons around Asia. I always feel at home and this was no exception. Considerate staff, small questions were taken care of and things just got done. This may sound a strange one but the lifts were great. I hate waiting for lifts and these were really fast. The doors closed immediately which was a pleasant surprise. No hanging around. Never waited more than a few seconds for a lift and the speed down to the lobby from the 34th floor was outstanding. Minor gripe: You can't take bottles out of the fridge to put your own stuff in. You get charged immediately if you move something. Mini-bar prices are crazy and I never use them but I would like to use the fridge. It is expensive but being on Times Square it is to be expected. Great stay! 26 November 2013
Rated 3.0 out of 5.0 Wedding Anniversary Stay We arrived at the Intercontinental, Times Square at approx. 22:00 after a long day travelling from UK, only to find that our confirmed booking was no longer available. The excuse; we had not arrived before 18:00, and although we were sent to another hotel, paid for by the Intercontinental, it immediately put a dampener on the complete stay. When we returned the next morning there was still no room until the afternoon, which according to the staff was an upgrade from the Deluxe room I had booked...I can only say I was VERY disappointed to find a small room, without even a bath.. The room did have double aspect views (its only redeeming feature).. Complimentary fruit and cheese came to the room once.. All of the staff we met on a daily basis were extremely helpful, and courteous.. On the whole this was a poor cousin of some of the many other ICH group hotels I have stayed with. I did have my internet charges removed from my bill, but only after I reminded them I am a Platinum Elite Member 24 November 2013
Rated 5.0 out of 5.0 by The Best in NYC! I highly recommend this hotel to anyone looking for a perfect hotel in a perfect location! The beds are like sleeping on clouds - which were expecially welcome after a long day of walking/touring. The bathrooms were extremely clean and the toiletries were high standard products. The staff was gracious and knowledgeable. The quality of the hotel and our room would be enough to recommend this hotel. Then you add the excellent location and there is no where else I would stay. Times Square, Broadway shows, excellent restaurants - even Gray Line bus tours are all within easy walking distance and what isn't within walking distance you can get to by the subway which can be found underneath the hotel. Birdland Jazz Club is right across the street - an easy way to end the evening and then be only steps from those comfy beds. I highly recommend the Intercon Times Square. 23 November 2013
Rated 4.0 out of 5.0 by Quality and price good It was a nice stay, great location with good sleeping accommodations. 22 November 2013
Rated 5.0 out of 5.0 by Wonderful room, great staff Me and my girlfriend had a wonderful anniversary stay in a deluxe corner room on the 25th floor - feeling like a part of the skyline, with views towards 8th ave and the Hudson. Fantastic bad and great bathroom (double shower: From the ceiling as well as a shower head). The stay was simply fantastic from the moment we checked in till the bellmen helped us off to the airport. Great location - close to the musicals (for her) and Madison Square Garden (for me). Also, good concierges and competent staff were very helpful in answering several questions I had over mail prior to our stay, which I consider important. Will recommend - and will return! 22 November 2013
Rated 5.0 out of 5.0 by Always Awesome Stayed here multiple times and it is always amazing. Great location in city. Front staff was awesome. Got there real early on Saturday morning and they had a room to check in to already. Extended cheek out until 2 pm. Everyone friendly and helpful!! Will definitely be staying there again. 22 November 2013
Rated 5.0 out of 5.0 by Great stay in New York Once again, we had a marvelous stay! Great, helpful staff, marvelous room! 22 November 2013
Rated 4.0 out of 5.0 by Convinience place in NYC I really like there, except on check in time, wasn't recognized as a member, but it's ok. Surely i'll be back as soon return to NYC. 19 November 2013
Rated 4.0 out of 5.0 by Great Room with Great Location It was a luxurious room which was very close to where we had a planned dinner with family after a show. We had requested an upgrade to a higher level which was not available at check-in but the 7th floor was quite interesting with a great view of the street and the ability to people watch. I was concerned that I would be able to hear street noise, but the heavy drapes and heavy insulated windows precluded that. The King Supreme was a luxurious room. The cleaning staff neglected to replenish creamers for the the gratis coffee from the previous guests and there were cashews on the rug under the bed, neither worth complaining to staff about, but since I am a big coffee drinker and don't drink coffee black, a letdown for me. One confusing item is the check-in area as there is a large center post that blocks the view of the entire desk and there are no stanchions, so the guests don't know where to stand, if they should line up in front of individual receptionists or just gaggle about. On the whole, due to the quality of the room, the hotel, on-site breakfast buffet and location, we would definately consider coming again. 18 November 2013
Rated 5.0 out of 5.0 by Wow what a great weekend W e would like to thank the staff for just taking the time and making our weekend getaway all the more enjoyable . We are looking forward to visiting New York again in the near future and will most certainly be staying at Times Square Intercontinental .Once again thank you to the staff. 18 November 2013
Rated 3.0 out of 5.0 by Great Location This hotel is in a great location with Times Square one way by and many restaurants the other direction. Although I was upgraded, it did not seem like much of an upgraded room and appeared that almost everyone checking in got "upgraded" as well. I was using points and had two reservations. I emailed in advance to link the 2 reseervations and was told they were linked. When I got there, the reservation were not linked and the room was not ready. I came back later and to check in again and the reservations were not linked. After the first night, the keys did not work because of the other reservation so I had to get a new set of keys because the reservation were not linked. I basically had to check in 3 times. Also, watch out for the CPU in the room. Being a priority club member, I knew WIFI was free but the CPU was not. I logged in to the CPU for a few minutes and was charged for it. 18 November 2013
Rated 5.0 out of 5.0 by EXCELLENT Our first stay in NY for one week in a King bed sky view avenue studio. The best experience on this stay was the excellent staff all over the hotel. The CheckIn was very friendly. The atmosphere in the hotel was very restful and in the lounge we let evening fade away. The hotel is close to the Metro, resaturants and musical theaters. Thank you very much for this nice stay, also in behalf of my wife and our daughter. 18 November 2013
Rated 5.0 out of 5.0 by Unbelievable 18th Birthday! Thanks to your unbelievable concierge staff my daughter had the birthday of a lifetime! I know I will miss naming all the wonderful staff since from the door man to the front desk to every other employee at the hotel they were all helpful and always smiling with any information we needed. Adrin and Kate worked overtime to make sure we enjoyed New York. The cake from Amys was unbelievable and the balloons were the biggest I have ever seen. The balloons did begin to drop the very next day but in Vegas I am spoiled since they put something special in them so that they last longer. Our room,1410 was I am sure the best room in the hotel! The size was comfortable for the 3 of us with floor to ceiling windows on all 3 sides!!! You would think this would make it noisy but it was very quiet and dark for sleeping. Beautiful hotel in safe area, only saw one individual that did not look like they belonged in area walking in front of hotel when within seconds a police officer was close by watching. The only bad part of the whole trip was that it was too short. Thank You All! Diana 16 November 2013
Rated 5.0 out of 5.0 by Great place to stay Great location; wonderful facilities; very helpful staff and great restaurant. Highly recommend for a stay near Times Square and theater district 16 November 2013
Rated 2.0 out of 5.0 by Not crazy about it!!! Our Stay was ok. I had a Priority Club Rewards card and I DID NOT get anything for it. The Crown Plaza gave me Free Internet and Free Gym/Pool to use. Our room was small and even though I paid for a Deluxe room. It looked Standard. Very disappointed. 16 November 2013
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New York Times Square
  • 300 West 44th Street
  • New York City , NY , 10036
  • United States
  • Front Desk +1-212-8034500

  • Driving Directions
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  • Parking
   

Languages spoken by staff

English, Spanish, French

Pet Policy

Contact hotel for details
Pet Fee $250.00 per night
  • Local Time

    10:03 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service Animals Allowed
    • 31 Room(s) with Accessibility Standards
    • Special Needs