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New York Times Square

Rated 4.4 out of 5 by 560 reviewers.
Rated 1.0 out of 5.0 by This hotel is going downhill Staff didn't seem to recognize my Ambassador status, since no upgrade was given because there was 'no availability'. I actually chacked later on in the day and there was an upgraded room - so much for 'guaranteed room upgrade'. I was told I would get IHG RC points as compensation - still waiting on those, but not holding my breath. Complimentary fruit and water didn't turn up until the evening of the second day. Room didn't appear to be vacuumed as there was dirt on the carpet for two days. On the upside, the bed was huge and very comfortable and we got a good nights sleep. 21 October 2013
Rated 5.0 out of 5.0 by As good as it gets - and then some... Wow, what a wonderful stay at the Times Square Intercontinental - the staff, the room, the service - don't even get me started on the great time we had - 5 nights, and each a treat - couldn't be better - everybody was amazing, from the check-in with Victoria, to the meal at Ca Va (did I mention that was amazing...), to the amenities, OMG, any better, and they would have had to kick me out for overstaying! Thank you all - now I know what they mean by an "Intercontinental Experience"!!! Oh, and did I mention the views from the room, just a dream - luckily we were in the city that "never sleeps", 'cause I sure didn't want to (almost) leave the room - Thank you!!! 20 October 2013
Rated 4.0 out of 5.0 by Good location, comfortable, but slow Internet connection As the title said, he only problem i had as a person with ambassador status, the internet speed of the hotel was really bad, i live in a 3rd world country with a better internet connection. Th IT guys didn't know how to fix it, the staff didn't know how to fix it, and no even the manager gave me an appropriate answer. On the last day i got to bottles of wine at my room, but i don't even drink wine, so it wasn't a very satisfactory experience. 19 October 2013
Rated 5.0 out of 5.0 by Memorable Experience Used points to redeem 3 nights and got all the benefits as paid nights. Strongly recommended for IHG elite members. Knowledgeable and helpful staff, good location. Overall, IC Time Square is as great as usual. 18 October 2013
Rated 4.0 out of 5.0 by Good location, average experience Very well located, great bed, but very unpersonal feeling; you are one of thousands, something I never experienced in other IC. 18 October 2013
Rated 4.0 out of 5.0 by Breakfast and Elevator music The breakfast siting area is not big enough and the tables for two on the sides are too tight. There is no big variety of food, understanding that it is an american breakfast but some international visitors would prefer a bit more, at least more variety if bread. The music in the elevator is nice but not all day, because when some one wakes up early, he/she cannot hear high music while his/her eyes did not open 100% and had the coffee. So it was annoying in the morning, a lower sound level should be applied with a different choice of music. 16 October 2013
Rated 5.0 out of 5.0 by Best Stay in NYC! I have been going to new York with my wife for many years, trying different hotels in the Times Square area. This one was the best! Great helpful staff, large room by NYC standards and steps from the Square. 15 October 2013
Rated 4.0 out of 5.0 by Great Hotel for NYC near Times Square Overall this was a great hotel. Very close to theater, but yet far enough from Times Square (8th Ave) to avoid taxi traffic. The room was clean, well-appointed with a view of 8th Ave. Awesome lobby and very nice staff. Never had trouble getting an elevator, which is nice in NYC. Everything was going very well until it was time to checkout and I could not find my phone charger or bathroom kit. They were in my travel companions bag! We had a late checkout and the housekeeping staff must have packed up the last couple of stray items. Good thing I noticed - she put it in a bag that was traveling to another state 1,000+ miles away. Obviously, opening a bag and/or moving items is NOT okay, but in the end we solved the problem and no real damage was done. 15 October 2013
Rated 5.0 out of 5.0 by WEEKEND VISIT Excellent hotel in a great location. Spent 3 days over Canadian Thanksgiving weekend. Hotel was close to Times Square, shopping, restaurants, and subway. Hotel and staff were great. Room on 23rd floor had a great view. 15 October 2013
Rated 5.0 out of 5.0 by Bright, Updated Room Enjoyed my business stay. Bright corner room, updated decor, carpet and bath. Quiet. Good rate. Not what I expected in Times Square. Will return. 14 October 2013
Rated 5.0 out of 5.0 by Best Room I have ever had in NYC I really enjoyed the room. Great views. Fantastic Service. Great food, very knowledgeable staff. Will definitely return. 12 October 2013
Rated 5.0 out of 5.0 by Still my favorite NYC Hotel! Excellent staff! Few problems with my key but security and bellman fixed it within minutes. It happened again during my stay that my key quit working and the bellman and security were up in mins. My room had an amazing view of the city and the water! Beautiful to just look out the window. I was scheduled to stay 3 nights but due to a tragic death in my family I had to fly home and the hotel was very accommodating . They knew I needed no more stress...and I'm deeply grateful for the kindness shown me by the Ambassador Desk and security. Good manners and building relationships with your clients bring them back. I return several times a year! It's because you treat me how a hotel should!! Thank you! 11 October 2013
Rated 3.0 out of 5.0 by Excellent location but a bit lower standad service The location is great, only less than 5-min. walk to Timesqure. Room is big, clean and comfortable. But staff seems a bit cold compared with other IHG hotels. As a gold member, you still did not feel any complimentary priviliege. There is not event any complimentary drinking water in the room. And no free WIFI even in the lobby for the guest for certain hours. Very unconvinient. 10 October 2013
Rated 5.0 out of 5.0 by "UNFORGETTABLE" We thought the room was very contemporary. It had a nice view, extremely comfortable bed, very appealing colors and fixtures. We enjoyed the shower with the movable shower wand, the complimentary slippers and plush bathrobe. The hotel was ideally situated near good restaurants and easy accessibility to the subway and Times Square. Excellent experience! The only suggestions we would have would be: 1> To have a refrigerator available for guest use 2> Provide complimentary water 3> Improve the in room coffee selection/service 10 October 2013
Rated 4.0 out of 5.0 by It could be the perfect hotel It has everything to be one of the best hotel in New York. Great location, modern facilitiies and room, views if they are to the 8th not to the 9th, clean and new bathrooms with shower, but there is something that lacks. Rooms are small in my opinion, and the service and attention is correct but not superb. The stay was good but we expected to be perfect. 10 October 2013
Rated 1.0 out of 5.0 by Comfortable clean room I think the hotel is terrific. Location is fabulous for me. My big problem was that somehow I have two ambassador numbers, and the old one was used. So, when I got to the room , no water, etc. Because of this, I had to purchase water. Other than that everything was great. 10 October 2013
Rated 5.0 out of 5.0 by corner room Great stay hosted by my nephew A. Gajary ¨ Will return ! H. Bogsch 10 October 2013
Rated 4.0 out of 5.0 by Be careful about prepaid rates Ok, so the hotel was nice and the location good for what we wanted. However, we booked a prepaid rate thinking it was te best way to get a good deal. But when we got to the hotel and needed to extend our stay the new rated were like 50% less than what we paid for the best deal by prepaying. I know there are lots if 'reasons' why rates vary, but to be honest I feel like te prepaid rates are a rip off and won't wet do that again. Because you have zero flexibility. So all in all te hotel was ok but I'm not happy at all with the prepaid 'deal' I got. 09 October 2013
Rated 5.0 out of 5.0 by IC is always great Location is great. The bathroom is fascinating. Will come and live again! 06 October 2013
Rated 5.0 out of 5.0 by Perfect location and experience Ideal location near great restaurants, shopping and tourist attractions. The room was well appointed and very comfortable. The concierge helped me with both dining suggestions and an activity. I was in town for professional reasons and had a wonderful personal time. 05 October 2013
Rated 5.0 out of 5.0 by best hotel in new york It was a wonderful experience due to our stay at this hotel. It is convenient to anything you may want to do - theaters, Times Square, tours, subway, you name it. The staff was most friendly, courteous and helpful. The room was as pictured. The beds were very comfortable and bathroom luxurious. The cleaning staff kept our room clean and fresh. We felt safe at all times even very late nights. This is a top notch hotel and we will be returning. Reason for Visit:Vacation 05 October 2013
Rated 5.0 out of 5.0 by worth while a stay First time at that IC property. Very friendly staff, great rooms, great service. Very recommandable! The only thing missing was an executive lounge 05 October 2013
Rated 2.0 out of 5.0 by Bad Group Check In Hotel is okay but the group coordinator did not have the billing fixed correctly and guests were asked to pay for the rooms upon arrival. Should have been a much better experience but I guess we were just to small of a group to matter. Finally got it sorted out but it took hours, the front office mgr was not being helpful and all could have been avoided if the group coordinator had the billing set up as we asked for. 04 October 2013
Rated 5.0 out of 5.0 by Diamond in Times Square Want to thank the Intercontinental for a memorable stay at there hotel. Service was outstanding and the view from our Deluxe room was truly breathtaking. even though we live on the Island the weekend stay in the city was one we will definitely do again! Thanks again to all!! 04 October 2013
Rated 5.0 out of 5.0 by Wonderful experience This was our first visit to New York. It was a wonderful experience in large part due to our stay at this hotel. It is convenient to anything you may want to do - theaters, Times Square, tours, subway, you name it. The staff was most friendly, courteous and helpful. The room was as pictured. The beds were very comfortable and bathroom luxurious. The cleaning staff kept our room clean and fresh. We felt safe at all times even very late nights. This is a top notch hotel and we will be returning. 03 October 2013
Rated 5.0 out of 5.0 by Anniversary weekend I wanted to say thanks to the staff at the ICH Times Square. Everyone was extra friendly and helpful from the front desk, to the support staff and even the bartenders! We thoroughly enjoyed our stay in NYC and look forward to future trips back to the area. 03 October 2013
Rated 4.0 out of 5.0 by I love intercontinental Lovely place, perfect for doing just about everything. I'm a native New Yorker. And I know how first impressions are lasting ones, so I must say the person on duty at the Ambassador desk , should probably be someone else, someone a lot more catering to the Ambassador patrons. I was not even greeted as I waited while one of the hotel workers lounged at the desk having conversation with the man who manned it. I eventually just went to the regular reception counter. Every other experience was great but the one I received at the Ambassador desk. Am I asking too much? I don't think so. 02 October 2013
Rated 5.0 out of 5.0 by Location Location Location Great hotel, classy, elegant but not really expensive. Everyone is super nice, great restaurant too. Location, location, location!! Dr. Bruce 02 October 2013
Rated 1.0 out of 5.0 by Staff apathy I have been a loyal priority club member for the past 13 years but I have to say, this hotel has got to be the worst hotel that this prestigious brand operates. The staff was generally indiferrent and in some cases downright rude and dismissive. When I insisted on check in that I am a gold or platinum member, i was immediately cut to size by the lady at the reception that the system was showing that I was just a standard member. As a result, I was asked to pay for internet charges at check out which are supposedly free for gold and platinum members. On my return I did log into my account and it shows me as a platinum member! When I asked for a slightly late check out (2 pm), I was rudely told that 1 pm is latest as the hotel is full! There was no customary fruit tray in the room and no special recognition for my membship level and loyalty for the past 13 years. I must confess that I have rarely felt so unwelcome at a hotel before - let alone an Intercontinental. 29 September 2013
Rated 4.0 out of 5.0 by Good location Very close to Times Square but this hotel located like hidden corner. Not much big but always feel like back to home. 27 September 2013
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New York Times Square
  • 300 West 44th Street
  • New York City , NY , 10036
  • United States
  • Front Desk +1-212-8034500

  • Driving Directions
  • Transportation
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Languages spoken by staff

English, Spanish, French

Pet Policy

Contact hotel for details
Pet Fee $250.00 per night
  • Local Time

    1:57 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service Animals Allowed
    • 31 Room(s) with Accessibility Standards
    • Special Needs