Rated 4.3 out of 5 by 972
Rated 3.0 out of 5.0 by Iloveayianapa Not a good InterContinental. Good location though.
I must have stayed at a different hotel vs some of the other reviewers of this hotel... because I believe this was not a good InterContinental (IC).
I am a Gold IHG rewards member and also part of the ICH Ambassador Program.
Some positives: Location is good for mid-town all that has to offer. Good for first visits to NYC but to be avoided if you want to experience real NYC. Times Square area really is just an advertising billboard.
Room was clean. Bed was comfortable.
Didnt recognise my IHG status and didn’t give upgrade of room as part of Ambassador program. Made excuse that I booked to late.... despite the fact that I had a booking for a few weeks and then cancelled and rebooked within 1min the previous day for the same room type. Also, I called the hotel to explain the day before and was told my status would be honored re the upgrade. Turns out from talking to other program members that this hotel does not ever give the Ambassador upgrades. I would have stayed elsewhere had I known.
Room was average. Bathroom small. TV in strange location in the room. View was of Hudson river. Room could have done with some re-fresh. Walls scuffed, carpet stained. Felt 1980s in decor. Common areas similar. The photos on the website are photoshopped I think! lol
Found the staff rude at check-out. Never asked about my stay...and they didnt provide me with my bill at check out. Told me printer was broken but would send via email. They didn’t send via email. I had to make a call from Ireland when I got home to sort. The also offered 5000 IHG rewards points for the issue with the Ambassador status. Never applied the points. Never returned my calls or emails on this. Lobby was always really busy and sometimes not enough staff to cope. Really not impressed with this IC Hotel. Generally IC hotels are great. This is just a hotel in name. My advice, stay elsewhere as this is by no-way a 5star and no way a proper IC hotel.
28 October 2014
Rated 5.0 out of 5.0 by Mary125 Best Birthday Celebration Ever
My husband, daughter and I returned for the fourth year in a row to the Intercontinental to celebrate our daughter's birthday in NYC. Our daughter has special needs (Down Syndrome# and loves going to NY and seeing a Broadway show for her birthday in October. Last year David Posadas, Assistant Front Desk Manager, learned about her birthday celebration and made our visit extra special. When we visited again in May to celebrate our 3oth anniversary he did the same offering us his e-mail address to contact him before we arrived for our next visit. I did e-mail David about our planned visit this past weekend and he went above and beyond even though he was not on duty on the day we arrived. We were treated to an upgrade to a beautiful room on the 35th floor and a birthday cake and sweet treats two nights in a row! The Front Desk staff were wonderful as were the bellhops #especially Elvis). Our daughter who is outgoing and friendly was consistently greeted by staff in a welcoming manner. We are from the Philadelphia suburbs and the location is a very easy drive. For many years we stayed on Broadway but much prefer this location. Only a few short blocks away it seems so much more accessible by car, an easy on and off from the Lincoln tunnel. It also seems a little less hectic than Broadway and makes for a more relaxing visit. Yet , we were well within walking distance of all theaters and great restaurants. We had pre-theater appetizers and drinks at the communal table in the lobby restaurant. The appetizers were very good and the service was excellent. We highly recommend this hotel and will forever be loyal customers.
27 October 2014
Rated 5.0 out of 5.0 by rggraham66 Great Experience!
This hotel was very clean, the beds are comfortable, and the staff is very friendly.
27 October 2014
Rated 2.0 out of 5.0 by Beeninalotofhotelrooms try another hotel
after checking into our room, my son went to take a shower and when he went to get his towel after the shower, there were someone clothes left behind the towels. Went to front desk and told them about this, and was not able to get another room!! It took 2 phone calls to get another luggage rack. After traveling across the East Coast for a few weeks, I have to say that this was the only room where I did not feel that it was cleaned. If you looked behind the doors you could see that it was never cleaned, I had dropped some papers next to the desk and you could see that it was not cleaned for some time. would not stay here next time we come into New York. I just felt that this hotel room needed a very good clean job. The staff was very friendly, but that is where is ends.
27 October 2014
Rated 4.0 out of 5.0 by jacktabi Superb staff and exciting location
I felt that this Intercontinental Hotel lived up admirably to it's name. It's in the immediate vicinity of Times Sq. and the Theater District, and is convenient to subways, restaurants, etc, etc. It is not necessarily a quiet and relaxed area of the city, so if that's your objective, you'll want to find a different area. But the Hotel itself is wonderful, with excellent views on most floors, and quite a good restaurant in the lobby. All of the staff were friendly, informed and a pleasure to deal with. Hats off to Charles, who made our day on a number of occasions, and was the most delightful and helpful bellman I've encountered in a long time!
26 October 2014
Rated 5.0 out of 5.0 by LP14 great hotel !!
We stayed here for my sisters 50th birthday for 5 nights.
well it was fantastic!!!!!
what a great hotel.
The staff are friendly , helpful and knowledgeable.
At check in we got a room upgrade to a room with fantastic view and the beds are the best i have ever slept in ... comfort just pure comfort!!!!!
relaxing night sleep!!!!
For my sisters birthday we even got a bottle of bubbly and cake sent to the room , complimentary of course , what a fantastic touch and very kind .
the only things i would fault are: they charge to bring up a ice bucket $6 for room service and in room food/drinks too expensive.
However the downstairs bar is great!
thank you all for a lovely stay x
25 October 2014
Rated 5.0 out of 5.0 by The_Breezes Wonderful anniversary stay
WE recently stayed at the InterContinental at Times Square for our 14th wedding anniversary. I used the hotel concierge before even checking in to make a dinner reservation. Very accomodating
24 October 2014
Rated 5.0 out of 5.0 by humblepie Classy, comfortable, convenient
Spent 5 nights and loved every minute in the hotel. Consistent Intercont quality and value. Valet and bell staff friendly and helpful - always there with a smile and information. Head Concierge recognized us from our last visit 20 months ago, and identified us as being from Toronto. Impressive. Wouldn't stay anywhere else in NYC.
24 October 2014