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InterContinental New York Times Square

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Hotel Reviews for InterContinental New York Times Square
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 1816 reviews
86%
Recommend This Property

Ratings Breakdown

1816reviews

  • 5 Stars
    1096
  • 4 Stars
    400
  • 3 Stars
    151
  • 2 Stars
    70
  • 1 Stars
    99

Excellent Situation

By

10 February 2016

club

We arrived to friendly and knowledgable staff, our room overlooked Broadway, 30 stories up, we had little road noise, but magnificent views. The showers were massive, and the beds were very comfortable, with temperature control to our room, we could decide on how warm we wanted to be.
We seemed central to all locations, from the shopping district , Central Park and the Empire State all being an easy walk. The mixture of deli's and restaurants meant you always had a large choice of where to eat.
We enjoyed our stay very much.

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Good stay

By

09 February 2016

Good hotel, good location
Would definitely stay here next time I am in NY

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Great Reception

By

08 February 2016

platinumelite

I have stayed at the facility many times and each time I check in or out, incredible service at the front desk.

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Home Away From Home

By

08 February 2016

I spend many nights here and love it. The staff is second to none! Great views and quality rooms.

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Good location, Good comfortable

By

07 February 2016

I always stayed at Berkeley which remodeling, Therefor steyed for the first time. Very comfortable.

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NY Time Square

By

07 February 2016

Very satisfied - consistently good. Great central location within easy walking distance to the theater area and most importantly my meetings. For the middle of NY you can enjoy a great nights sleep. No problems over travel to the airport as there are always a great number of limos available with easy going drivers.

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Wrong or Bad Professionalism!!!

By

06 February 2016

club

My family stayed at Interontinental for 4 days in two rooms connected...
Last day when we left from hotel, we called Front Desk and asked for Bellboy to help carrying the luggages....
And we gave $5 for the tip and when the private taxi came to hotel, the Door-man and taxi drivers loaded the luggages...

I was going to give the tips but I realized I did not have any changes with me so I did not tip them...
And so sudden two of doorman open the taxi door and saying "Thank you for staying at lntercontinental and hope to see you again soon" loudly...
For four days of staying at hotel , we did not need any help from door man or any other staffs but these door man were busy to talk to their friends and other people... They never said "Good morning or being nice to people...

It was the last day of staying in New York and we had such a good time and these two man screwed up everything....

My understanding the door men are the first people we meet when we check in the any hotels..
Depense on how they treat the customers, customers will have veries of impression on that hotel..

Anyway, I don't think I will never stay at Intercontinental in New York again...

Trust me, I have never wrote such things like this in my life...

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Comfortable room, bad (rude) service

By

04 February 2016

platinumelite

A holiday inn, perhaps close to a crown plaza that tries to "sell" itself as an intercontinental. Rude, not interested staff and awful service levels. don't bother, skip the place.

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Great Room

By

04 February 2016

Great room, clean, comfortable bed, good gym, good location.I feel as though hotel could have tried harder when weather forced an extended stay in the hotel.

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Great Stay with a Broadway Show

By

04 February 2016

platinumelite

Our stay was amazing. The Front Desk associate was very accommodating and gave us a high floor room. Being a platinum guest, I loved the impeccable service. Bellman was available.
Had two cosmopolitans and they were just perfect. Kudos to the bartenders. In the morning we had the breakfast buffet. The selection was just perfect very suiting to the location and diversify of NYC.
Thank you for a memorable stay.

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Витражные окна и удобная комфортная кровать

By

03 February 2016

club

Понравилось все. Хорошие номера, обслуживание и уборка номера на высшем уровне.
Понравилось обслуживание и завтраки.

Posted byHotelStaff
05 February 2016
Dear starlukas, Thank you for the 5-star review! We are very happy to read that you were pleased with our facilities, our room service and our housekeeping service. We want every guest to receive comfortable accommodations, and we are glad you enjoyed your stay. We look forward to hosting you again soon. Best Regards, Jacqueline B. Executive Office InterContinental New York Times Square
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Average Stay

By

03 February 2016

Booked a room at this property for a spur of the moment leisure trip into NYC. The Hotel is nice and in a great location for shows, shopping, restaurants, etc. Rooms were a good size for NYC and fairly well updated and cleaned. There is a nice restaurant and bar downstairs. The part that made the experience just “average” was the service level. No one ever acknowledged that we were ambassador members, nor did we receive any of the benefits usually associated with membership. At check-in we were given a low level, low floor, room. In NYC that can be very noisy and uncomfortable. We asked about getting a room upgrade (something that is supposed to be part of the program), but were told none were available. That’s fine, but I really appreciate the free water in the room. We had to go to the front desk to specifically ask for that. Overall, the room ended up being very quiet and comfortable, and we got our water, so it was a good stay – just not the exceptional stay we have come to expect from the Intercontinental properties and Ambassador program.

Posted byHotelStaff
05 February 2016
Dear Steve10987, Thank you for your feedback regarding your recent stay. I am so sorry to hear that your experience was not completely up to the InterContinental standard. We are concerned about guest satisfaction and we appreciate your comments as they ultimately enable us to improve. I would like to thank you for sharing your thoughts and we hope that you will give us another opportunity to reaffirm your faith in this hotel. Please contact us at ictsqexecoffice@ihg.com if you would like to further engage. Best Regards, Jacqueline B. Executive Office InterContinental New York Times Square
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