Rated 4.3 out of 5 by 873
Rated 4.0 out of 5.0 by Sultan.Abdulazim Great stay
I loved the atmothphere of the hotel I had a great experience with the staff specially with Maria. Maria is a great host and a dynamic person she brings good energy to fe place
04 September 2014
Rated 4.0 out of 5.0 by Peter2014 A plush hotel conveniently located in Times Square, minutes WALKING distance to subway stations, theatre and restaurant districts,Central Park...
Easy, comfy check in at the Ambassador Desk. Got a spacious King room on the 36th fl; has large pic windows; large glass shower stall with duel shower heads; large desk with power plugs; free in room wifi; Keurig coffee maker. We also got a very nice Welcome Gift basket of fruits, nuts, chocolates, and bottles of water. Everyday, we also received newspaper and 2 bottles of water.
The hotel lobby is stylish, bright and inviting, complete with a separate area for concierge services. Off the lobby is a classy, popular restaurant/bar, Todd English.
Being in the Times Square, most everything is only 5 to 10min walk away. During our 4-night stay, we took the subway nearby to/from the US Open; and walked to neighborhood restaurants for late dinners and night caps.
All the staff were super friendly and helpful with good recommendations and directions.
A few drawbacks:
1. Strangely, the bath towels were worn too thin and NOT white, unbefitting to a Luxury Hotel such as IC.
2. The amenities of this location are NOT as good as the one in Singapore. This one here does not have a pool, nor a club lounge. Ambassador members do not receive daily free breakfast, nor free laundry of 2 pcs of garments per day here.
03 September 2014
Rated 4.0 out of 5.0 by fahed1960 nice,but needs extras
First,the hotel took the extra mile delivering one of my suite cases to the airport when they forgotten it in the hotel looker.
The hotel is nice all over but needs a swimming pool,a club lounge and more restaurant choices.
I like it so much otherwise .
03 September 2014
Rated 4.0 out of 5.0 by Traveller202 Great Location
Near times square and close to good restaurant with different ethnic background.
02 September 2014
Rated 5.0 out of 5.0 by CSR1 Great Experience
We recently took our family (my wife and two kids, 20 & 17) to New York as an end-of-summer vacation prior to school starting up. This wasn't our first time to New York, but was our first time at this hotel. When we travel, we generally stay at different properties as we like to try something new. That won't be the case for our next trip to NYC. I don't think the service, location, room and overall experience could be beat. Our stay at the InterContinental Times Square was fantastic! Maria and her team went beyond all expectations to ensure we had a great experience. She is a truly a gem in the service industry! Adrian the Concierge was very helpful as well. He was a great resource to us with directions as well as arranging tickets to the PGA event in Jersey. If you are looking for a great hotel experience, the InterContinental Times Square is worthy of your consideration.
01 September 2014
Rated 5.0 out of 5.0 Consistency repeated
Intercontinental Times Square continues to redefine consistent delivery of brand excellence. For me, the best response to the question, 'How was your stay'? is simply 'It was great, nothing happened'.
The Leadership Team within this property continue to recruit, train and develop front line colleagues who have the presence and panache to consistently deliver the Intercontinental brand, in a busy international property, with ease; they earn my loyalty, and then some.
I am a grateful guest.
01 September 2014
Rated 3.0 out of 5.0 by Trinut Good location
Good location - quiet although close enough to the action
Gym facilities better than most although suffers from same problem as most, needs better a/c
01 September 2014
Rated 2.0 out of 5.0 by Ade246 On balance, I woudl not go back here
I have purposefully waited 11 days to amend and post this review - reasoning will become clear below.
This was one of ten hotels my family stayed at during a 3.5 week tour of the Canadian east coast and New York. I have been a Platinum PCR member for a number of years and had built up over 500,000 points to use – this holiday was a great opportunity to use most of them. I had expended 250,000 points as part of this stay (roughly 50 nights’ earnings) and was really looking forward to wowing the family with an Intercontinental hotel in the heart of New York to finish our holiday. I always say that my welcome is the most important part of a stay at any hotel – if this is good then it really sets the mood for the rest of the stay. The welcome was average/poor: we arrived 30 minutes before check-in and room was not ready and was not as had been previously requested - receptionist was friendly and apologetic, but could not agree a 2pm check out on our final day at that time. Reception assistant manager also kindly got involved and a compromise was reached (2 nights on 7th floor followed by 3 nights on the 36th (top)). The receptionist also said the room should be ready by scheduled check in time (3pm) and suggested we look around the neighbourhood, giving us a map to assist. He would make sure I was called on my mobile – great piece of service.
But it is what happened later that really made this a most unsatisfactory start to an otherwise pleasant five night stay. By 5.30pm the family were getting tired (we had left our last Canadian hotel at 6am that morning to travel down) and still no call from the hotel. I left my family in a coffee shop a block up the road and went back to find out what was happening. A different receptionist dealt with me to the first time – I gave my name and he confirmed that my room was now ready. When I asked why I had not received a call he neither gave a satisfactory reason why we had not been contacted nor apologised for the fact. He then stated that he needed photo ID before releasing the keys. I mentioned that I did not have any photo ID with me (my wife had passports/driving licences) but I could confirm both my mobile number and my memorised PCR number (how many other people can do the latter?!). His response was that he needed photo ID and could not confirm or deny any guest information. I then suggested he get the reception assistant manager to confirm my identity (where I referred back to my previous discussion with him). He said he was going to get him and then came back a few minutes later to say he was on his way – I waited. What then followed was a joke, making me feel like a steerage passenger on the Titanic. He did not even ask me to move to one side, just requested the next person to step forward, in effect dismissing me from my place in line. It was then at this time that my wife and children came into the hotel, wondering where I had got to. I noted the photo ID point and my wife gave me my passport, which I then showed to the receptionist, thereby not standing aside.
What then followed was a joke – at the same time that the reception assistant manager stuck his head around the corner, smiling as he recognised me and then a security person also appeared by my side. The receptionist, having now seen my photo ID and also having my identity confirmed by the assistant reception manager immediately dismissed him clearly thinking I would be none the wiser – but I was. I was pretty close to walking to another hotel at that moment – an horrendous/disgraceful way to treat a ‘valued’ PCR member looking to spend 250,000 hard earned points to make his family’s stay memorable. I would encourage the hotel to investigate this point further as the person concerned had absolutely no respect for me, nor seemingly customer service.
The rest of the stay was excellent, especially the 36th floor – very quiet away from the subway noise noticeable from the 7th. The ‘welcome’ will live with me as a constant reminder of the family’s first visit to New York, but I was pleased with the way the reception assistant manager dealt with the issues as they arose and his approach generally was excellent.
Friendliness of housekeeping staff were exceptional, they were always friendly when seeing them in the corridors/lifts and could not do enough for us. Location was also brilliant.
On balance, I would not recommend this hotel given that ‘welcome’. I feel robbed of 250,000 points too.
31 August 2014