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Osaka

Rated 4.7 out of 5 by 174 reviewers.
Rated 5.0 out of 5.0 by Impressive Hotel The room was very comfortable, and the staff were attentive without being over-bearing. Thank you for a memorable and enjoyable stay. 27 July 2014
Rated 5.0 out of 5.0 by 第一次住 头一次住洲际酒店 感觉很好。 服务人员态度亲切 早餐美味 种类稍微少点 客房非常整洁 枕头有些软 入住和退房很有效率 好! 27 July 2014
Rated 5.0 out of 5.0 by 友善的職員 對客人的要求,都會儘可能的滿足, (比東京灣的服務好太多了) 職員英文也好以及飯店設備完善. 真心推薦給所有會員朋友入住. 我會再回來的!!! 27 July 2014
Rated 5.0 out of 5.0 by Great service People were very kind and served very high quality service. satisfied. 23 July 2014
Rated 5.0 out of 5.0 by Have you heard about wonderful Maria? I stayed at the Intercontinental Osaka on my first trip to Japan and found the hotel and everything about it excellent. From check-in to check-out the experience was fantastic and I cannot recommend this hotel enough. I especially want to say a big thank you to concierge Maria for her helpfulness, politeness and wonderful sense of humour. Meeting you was a true delight and a highlight of our stay in Osaka. I have recommended this hotel to all my friends and cannot say enough good things. 22 July 2014
Rated 5.0 out of 5.0 Memorable Experience with An Outstanding Hotel. We are great fans of the Intercontinental Hotels & Resorts. But This Osaka Hotel is An Outstanding Hotel, which is so comfortable, spacious, cleanliness... with beautiful Interior Design. Really enjoyed our stay in the hotel.The location is really good, as the hotel is connected to the Grand Front Osaka shopping malls and the Osaka Station, making it easy to get around.Very good breakfast supplied & Staff were friendly and security conscious. Appreciated the service of Minako, Who is so friendly and helpful. 22 July 2014
Rated 2.0 out of 5.0 by Poor service 1. We waited for a long time for check-in, I think your staff didn't find my booking, however, your staff upgraded us to corner room, thanks to him though I didn't find any difference of the room I originally booked 2. The bed(too hard)and pillow(filling inside not enough, so when you turned, the filling all went to the other end) were extemely uncomfortable, so I didn't sleep at the first night. Next day, we got a hard pillow, but that was too high. Don't know why your pillow choice is too limited. However, I remembered staying in your hotel in HCM city of Vietnam, at that time the pillow and bed were very comfortable. 3. Your Concierge staff seems doesn'tt like her job, when we asked for direction to Universal studio, she just said follow the sign of US in the JR station. Another staff just asked us our room number and then walked away without any help, sooooo strange. 4. We asked your staff which terminal our flight was at the front desk, she let us wait for 10 mins and then told us it may be T1, but not sure, pls check when u arrived airport?!!! 5. Most of your staff didn't speak English, I could understand for the housekeeping staff, however, even the front desk could not understand English well, it was unacceptable. We asked for make up the room, no one understood until we went down the lobby and found an European receptionist. 6. The storage space at room has been segmented into different small spaces, which can't use well for storage. 7. The air-conditioning control panel seems not function,the temperature at room run high and down. With the problem of bed and pillow, couldn't sleep well at welll 17 July 2014
Rated 5.0 out of 5.0 by Excellent experience and warm staffs We arrived and came back from meeting in the night, and it was a little late for having a cocktail in the club lounge. The staffs were so kind and warm for us to invite us. We were able to have a sparkling wine and enjoyed a talk. We appreciated very much. 16 July 2014
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Osaka
  • 3-60 Ofuka-Cho, Kita-Ku
  • Osaka-Shi, Osaka , 5300011
  • Japan
  • Front Desk +81-6-63745700

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, French, Japanese, Korean

Pet Policy

Pets are not allowed in this hotel except service dogs that accompany their owners.
  • Local Time

    1:17 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      11:00 AM

    Currency

    • Japanese Yen ¥ (JPY)

    Accessibility

    • Service animals allowed
    • 5 Room(s) with Accessibility Standards