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Rated 4.7 out of 5 by 269 reviewers.
Rated 5.0 out of 5.0 by Compliments to all at Intercontinental Osaka We stayed 5 nights for a mix of work and pleasure during early November. We had a room on the Club floor which was quiet, spacious and very clean. Our bed was very comfortable and I think the best bed I have slept on in any hotel in recent memory. The view was amazing and as requested, it was a non-smoking room. The highlight of our stay though was the service and attitude of the staff. The staff spoke excellent English. Communication was very easy and everyone was so attentive and friendly. The staff on the Club floor exceeded our expectations and treated each and every guest with the same genuine friendly service. Nothing was too much trouble and they were ever so helpful. One example of this is a lovely staff member helped me find paracetamol as I had run out. I needed a translation to take to a pharmacy as the local store did not understand what I needed. When I asked for her to write a Japanese translation to take back to the store, the staff member said she would phone around and find a local pharmacy which stocked the item. The staff member wrote down for me in Japanese and in English what I needed and the price. Another male staff member then gave directions when I picked up the note left for me. The staff took the initiative to help me, I didn’t have to ask. My husband and I were very impressed and I was ever so grateful for their assistance. The staff on the Club floor are truely exceptional. Thank you Intercontinental Osaka for a wonderful stay. The hospitality and service we received was outstanding and very much beyond our expectations. We loved staying at this hotel and we look forward to returning with our family on our next visit to Osaka. 17 November 2014
Rated 3.0 out of 5.0 by Good location and close local train. Great new property. Rooms quite nice, comfortable and large. Shocked they allow smoking, including cigars in public area, restaurants etc.....!!!!! This is a huge negative...several times spoiled meals or simple beverage. 13 November 2014
Rated 4.0 out of 5.0 by New landmark in Osaka Very convenient connected the JR line and subway station. Tidy and comfort with polite hotel Service, overall facility is high Standard. Good hotel experience while you stayed. 12 November 2014
Rated 5.0 out of 5.0 by beautiful room and kind staff We stay at the Intercon Hotel for 4 days and were very satisfied. Room was spacious, clean, comfortable. The staff was very kind and friendly and the breakfast was just amazing! Wide selection and fresh food. I was there with family and 3 years old son the the staff paid special attention to him bringing plastic utensils and making sure to clean the table right away when he made mess. What a kind staff you have! 12 November 2014
Rated 5.0 out of 5.0 by Better than excellent Friendly staff, good location, nice room, comfortable bed, great food... this is something I call better than excellent. 10 November 2014
Rated 5.0 out of 5.0 by Wow! A wonderful and memorable stay at Intercontinental Osaka Recently, my family and I stayed at the Intercontinental Hotel,Osaka for four nights. It was truly an amazing and wonderful stay due to the efforts of all staff members that looked after us during the duration of our stay. From the Concierge, to the front desk, restaurants and at Club Lounge, the staff was just simply amazing. Their hospitality and service was faultless, especially at Club Lounge. The hotel itself also contributed to the wonderful experience. It is a fairly new hotel and is located in a great location at Grand Front Osaka. It's only a 10 minute walk to the JR Osaka train line or the subway (Umeda). The hotel is also located next to shopping centres and shopping malls. We stayed in the club suite room on the 26th floor for the first two nights. The bedroom, bathroom and living room was spacious and well laid, with an amazing view of the city skyline. The room was clean and very well furnished (it even has a Nespresso machine) The next two nights we stayed on the 29th floor in their residence room. This room is perfect for families on a longer stay. It had a huge bedroom, living room, bathroom and a fully equipped kitchen with a washing machine too. In short, these 2 rooms was that comfortable that my 10 year old son and wife said that we should extend our stay in Osaka for a few more days. I will definitely stay at this hotel again whenever I visit Osaka. I want to say a very big thank for the hospitality and service that was provided to us. It was truly a memorable stay and this luxurious hotel has truly exceeded my expectations & without a doubt one of the best intercontinental hotel I have stayed in. I will recommend it to anyone. 08 November 2014
Rated 5.0 out of 5.0 by Osaka Beauty The Intercontinental Osaka exceeded all expectations as there attentave staff where ever so helpful and always ready to greet with a warm smile. The central location of the hotel together with the ambient surroundings of Central Osaka made for a everlasting memorable experience. 08 November 2014
Rated 5.0 out of 5.0 by Great Stay The hotel is living thing and InterContinental Osaka is filled with passionate and dedicated staffs. With Impeccable and outstanding Executive Assistant Manager, Kumeno-san, Club Lounge, Concierge, front desk truly the very best experience. 06 November 2014
Rated 5.0 out of 5.0 by Spacious room with nice view The room is high floor with great view of Osaka city. I can even see the Osaka Castle from the window. The room is very spacious, clean and comfortable. Everything is automatic and can be electronically controlled. The huge glass wall of the bathroom can let you enjoy city view when taking a bath or enjoying the tub. The hotel has a Japanese style bath with dry and wet sauna rooms as well as a very well equipped gym. Only one thing inconvenient is that there is no direct lift to the room levels. You have to take a lift to the lobby then use another one to the room. Anyway, the hotel is really great and perfect for a relaxing trip. 05 November 2014
Rated 5.0 out of 5.0 by So good, I didn't want to leave my room! I travel frequently for business, and have stayed at a variety of hotels in Japan and elsewhere. I decided to try this new hotel in Osaka, as the location and pricing were suitable and I've generally enjoyed my stays at other Intercontinental stays. This hotel more than exceeded my expectations. The service was amazing on all levels. Slick, efficient and friendly. Anticipating needs and delivering on time. The hotel is located in a newly developed section of Osaka, not far from the main stations. I LOVED my room, I had a corner suite. The views are amazing. The room is a good size, the bed is very comfortable and roomy, the bathroom is lovely, with a choice of rain shower, bathtub and regular shower, with optional views of the city. The Nespresso machine and Bose speakers were just the right touch to this modern, well-designed space. I ordered breakfast in my room a couple of times. the menu selection was great (including some Halal options, which impressed) and were served with style. I only wish I had time to use the pool, which I fully intend to use on my next trip. All in all, it was a lovely stay from start to finish. I very much hope to stay at the Osaka Intercontinental again. 05 November 2014
Rated 5.0 out of 5.0 by Osaka view and good service Enjoyed our stay in corner suite with view of Umeda. 04 November 2014
Rated 5.0 out of 5.0 by Excellent stay Club lounge staffs were excellent. I forgot my bag in lounge after having chanpane, during my taking shower, I noticed that. Staff brought my bag to my room. Breakfast and several foods after17:30 was also pretty good. Pool was so clean. 03 November 2014
Rated 4.0 out of 5.0 by Check-In experience My arrival at the hotel wasn't a good experience. Upon arrival at the ground floor at around 9-10 in the morning, I was told I can't check in yet. I told the ground floor staff I'll go upstairs and talk to the reception but the staff was trying to stop me from doing so. Weird! I ignore the staff and went to the 20th floor reception anyway. At the reception, I was told normal check-in time is 3pm. I told the reception staff that they are well aware of my flight arrival time since airport pickup was arranged with the hotel. That being the case, why didn't the hotel made me aware of this check-in time? The problem was resolved by paying for a half day room rate. I asked the hotel concierge to help me buy Shinkansen tickets from Osaka to Tokyo. This was possible at a JPY10,000 service fee. Since I don't know how to buy the tickets, I agreed to this fee. It looks like many things can be done by the hotel so long as I pay for it. That's not how I was expecting to be treated as a Platinum member. 03 November 2014
Rated 5.0 out of 5.0 by Excellent Property This property is amazing. The staff is wonderful, property only a year old. We upgraded to a Club Level room. So glad we did. Room was very comfortable, large and it was a corner room with wonderful views. Highly recommend this property! 03 November 2014
Rated 5.0 out of 5.0 by super schönes Hotel mit erstklassigem Restaurant Das Luxus-Hotel liegt sehr günstig direkt am Hauptbahnhof. Super Design, hier passt wirklich alles zusammen und überzeugt mit einem sehr guten Service. Das Sterne-Restaurant hat ein sehr schönes Ambiente und das Essen ist außergewöhnlich gut. 03 November 2014
Rated 5.0 out of 5.0 by A Perfect Stay I had a perfect stay. It was the best hotel I have ever been. Everything is new and clean. An amazing room with a huge bathroom on the 26th floor with a beautiful view. An excellent morning breakfast. Regarding the service I think they are one of the most professional, speaking good English, very friendly, stylish and helpful. It was a great experience and comfortable stay . So convenient. Short way to shopping. I will definitely go back when I visit OSAKA again . Most recommend ! 31 October 2014
Rated 5.0 out of 5.0 by Nice hotel We had a good time at the hotel. The fitness and swimming pool attendants lacked training but everything else was smooth. Concierge was helpful, everyone was nice. 29 October 2014
Rated 5.0 out of 5.0 by Best Hotel I've ever stayed None to comment about cons. This was the best Hotel I've ever stayed. Location is about 500m (5-10 min walk with luggage) from JR Osaka / Subway Umeda station. As it is connected to shopping malls, walking with the luggage isn't a problem. Very convenient for traveling around the city. As other recently built Asian properties do similar, reception is located at 20th floor. There was a (small) park that you could walk around, which I liked pretty much. Overall experience was extremely satisfied and everything was perfect. I was treated so well that I'll definitely visit this property again. :) 28 October 2014
Rated 5.0 out of 5.0 by Having a Great Time at Intercon Osaka I'm glad Intercon have opened their new hotel in Osaka. The hotel is in a great location, Grand Front Osaka, which is a large shopping complex in a few minutes of walk to JR Osaka Station. The hotel is very new, room sizes, functions and amenities are better than other hotels I used to stay in Japan. The staffs are friendly and willingly to help with anything. Due to my busy program, I have not tried the Japanese bathhouse on the 4th floor of the hotel. So, please make sure you don't miss it! 28 October 2014
Rated 5.0 out of 5.0 by great night view Excellent. Great service. Next time I Will visit again. 26 October 2014
Rated 5.0 out of 5.0 by Wonderful Experience I have stayed in many different 5 stars hotels and I have to say that Intercontinental Osaka is one of the best hotels that I have stayed in. The room was spacious, very clean and it had a wonderful bathroom. Staffs were very friendly. They all did their best to help. I am a Gold Ambassador and I was well recognised by the hotel. This was my first time to Osaka and Intercontinental Osaka gave me and my family a memorable trip. We will definitely choose Intercontinental Osaka next time when we come back to Osaka. 24 October 2014
Rated 4.0 out of 5.0 by Memorable in so many ways I stayed in the Intercontinental Hotel Osaka recently and was very impressed with the facilities, service standard, and the overall experience we were treated to. The hotel and rooms boast modern decor whilst ensuring that guests were comfortable wherever they went: be it in the room, gymnasium, swimming pool, lobby or restaurants. I requested for firmer pillows and received their buckwheat pillows - which were surprisingly comfortable! Overall, it was a very positive experience - I will definitely be back at this hotel if I return to Osaka. 24 October 2014
Rated 5.0 out of 5.0 by Just keeps getting better & better Last year I stayed here 2 weeks after they first opened and loved my stay. This year Kiwame Kageyma the Duty Manager was helpful and accommodating with our Shikoku 88 Temple Pilgrimage schedule. The staff is knowledgeable, helpful and pleasant. Our food was delicious. I am so happy I get to visit again this trip before returning to Hawaii. I will be back again next year. Mahalo nui loa. 23 October 2014
Rated 5.0 out of 5.0 by The best Intercontinental ever! This is the best Intercontinental I have ever stayed in. Highly recommend this peroperty. 23 October 2014
Rated 5.0 out of 5.0 by Great hotel to stay in Osaka Located near the JR station, very easy to travel to other nearby cities, Large room compared to other local brand hotel, Clean and tidy room, Very polite staff. 21 October 2014
Rated 5.0 out of 5.0 整洁干净,舒适卫生 交通便利,房间装修简洁有特点,房间隔音效果好,整洁干净,床铺舒适,服务人员有礼貌,总体不错。就是前台不在一楼,有些不方便。 21 October 2014
Rated 4.0 out of 5.0 by Comfortable room The room is comfortable. This time I was stayed in a corner room and the view of the room is really amazing. However, due to the design of the room, the corridor between the reading desk and the bed has not enough lighting which made that area a little bit dark. As that area is near the cloakroom and the vacant space for putting the suitcases, so it really inconvenience. Except the above, the room is very good. 20 October 2014
Rated 4.0 out of 5.0 Breakfast waiting time Lots of people waited for the breakfast around 09:00 every morning. Could it be possible to extend the service time to 11:00am? 17 October 2014
Rated 5.0 out of 5.0 by Topmodernes Hotel Neben der top Ausstattung des Hotels und den großzügigen Zimmern haben auch die sehr aufmerksamen und freundlichen Mitarbeiter den Aufenthalt sehr angenehm gemacht. Ich würde das Hotel jederzeit wieder buchen. 17 October 2014
Rated 5.0 out of 5.0 by Great IC ever This is the greatest Intercontinenal I have ever stayed in. 16 October 2014
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InterContinental Osaka

  • 3-60, Ofuka-Cho, Kita-Ku
  • Osaka , 5300011
  • Japan
  • Front Desk +81-6-63745700

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, French, Japanese, Korean

Pet Policy

Pets are not allowed in this hotel except service dogs that accompany their owners.
  • Local Time

    4:28 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      11:00 AM

    Currency

    • Japanese Yen ¥ (JPY)

    Accessibility

    • Service animals allowed
    • 5 Room(s) with Accessibility Standards