Rated 4.4 out of 5 by 330
Rated 5.0 out of 5.0 by Morsgucci Great location
Situated across from the Paris Opera the location could not be more attractive. From the moment we walked in the door and were greeted by Noriko and Annelies at reception we knew our stay was going to be fantastic. The food and service were second to none. We also have to acknowledge the enthusiasm of the young trainee concierge. Our thanks to the whole Paris Grand team for making our stay so memorable.
17 August 2014
Rated 5.0 out of 5.0 by LKJ1 Great Staff
I have never stayed in a hotel with such attentive staff they are a credit to your company. Nothing was too much trouble and I felt very welcome as a Gold Club member. The reception and Customer Service ladies were second to none. One in particular heard that it was our Anniversary and some complimentary room service was sent to our room which made my wife cry with hapiness!!! Money cannot buy moments like that. Thank You so much.
12 August 2014
Rated 5.0 out of 5.0 by Golfgolf Good location and very good service
This hotel is one of the best Hotel in Europe amoung IHG hotel groupe.
12 August 2014
Rated 5.0 out of 5.0 by jwm2014 Always excellent
Paris Le Grand is my favorite hotel - always excellent experience - facilities, service and food.
12 August 2014
Rated 2.0 out of 5.0 by SM2015 Fair service and poor quality of the room
When we arrived at the hotel, the receptionist was not able to find our reservation as my lastname and firstname have been inverted in the system. We have waited for 15 min until the receptionist detects their mistake (however, the receptionsit has then proposed a half bottle of champagne which was really nice and kind).
The breakfast was included in the room price as a package, in the morning we went to the 1st floor breakfast room at 10:35 am ; here, a waiter informed us that it was too late as the last service is 10:30 am (without any excuse) ; honestly, considering the grade of the Le Grand Hotel Intercontinental I was not expecting such a response from the hotel staff (we were just 5 min behind !). As a result we were not able to take our breakfast and my wife was really disappointed...
Finally, considering the price of the hotel, some quality level of the room is not acceptable as the poor pressure of the shower.
Considering all these concerns, I am affraid to say that this may be the last time we select your hotel...
11 August 2014
Rated 5.0 out of 5.0 by MSP276 EXCELLENT HOTEL FAB LOCATION
EXCELLENT STAFF FAB BALLROOM
AND GOOD QUALITY FOOD
08 August 2014
Rated 5.0 out of 5.0 by Hammer007 Excellent First Class staff and facility!
After talking about it for years, we stayed in Paris for the first time last week and enjoyed out stay at the Intercontinental Paris Le Grand!
I advised the Concierge of our needs and concerns and did they deliver! Per my request, they had champagne and flowers in our room when we arrived as well as on our anniversary! In fact, they put a heart on our bed made of rose pedals and trailing pedals to the filled up bathtub! The concierge staff also helped plan several terrific excursions to Champagne, Moulin Rouge and the city in general as well as making sure we arrived and departed with ease. In a word, wow!
The central location and easy walking distance to many of the major sights was a plus along with the easy access to the Opera Metro station. The staff was wonderful without exception and available all hours to patiently answer our most simple questions.
The Club staff was outstanding, especially Gilles and Barbara who by the time we left we were on a first name base with and knew what kind of drinks, etc we wanted.
The staff was very friendly and security was first class. I wouldn't consider staying anywhere else! I hope we can visit Paris again next year and for sure we will stay in this hotel again. One of best hotels we have ever stayed at, if not the best!
06 August 2014
Rated 4.0 out of 5.0 by Mabais Very nice staff. Nice room, but very noisy
The whole staff is extrem friendly and nice.
but the noise in the room because of the Metro is terrible.
It seems the whole night raging a thunder storm.
This is a pity, because the Hotel is really nice.
04 August 2014