Rated 4.4 out of 5 by 372
Rated 4.0 out of 5.0 by Rothers A night at the Opera
Wonderful Parisian institution. Staying next door to the Palais Garnier is a joy, especially if attending a performance there. Staff are highly attentive and responsive to guest needs. Rooms a little on the small side. Service and food at the Cafe de la Paix (house restaurant) are superb. The jewel in the crown is the Club Lounge where guests are truly pampered whilst looking at the Paris skyline. Overall a great place to enjoy this wonderful city.
31 March 2013
Rated 5.0 out of 5.0 by Ottoplus Enjoyed the stay, as usual...
It's been now quite some time that we visit on a regular basis the Paris- le Grand and we are globally very satisfied of the hotel and of its staff.
Two irritating (small?) issues, however: is it normal nowadays that you have to pay for the WIFI when you can get it for free at the first brasserie across the street? I think that more and more companies will not accept thoses costs to be charged on the bill of their employees and I therefore see a potential risk for your hotel to lose some of its customers. Is it also normal - for the second year in a row - that we cannot reload our smartphone in the room, thing which we managed to do in the lobby. The concierge pretended that the issue was with my reloader but I doubt it as it worked everywhere else.
29 March 2013
Rated 5.0 out of 5.0 by Matth75 Wedding night
We stay for our wedding night in the PARIS - LE GRAND Hotel.
They upgrade us in the wedding room with a magnificient opera view.
Room was amazing, Staff really excellent and Champagne in the room.
It was a fantastic experience.
We also recommande the Sunday Brunch in "Café de la Paix".
27 March 2013
Rated 5.0 out of 5.0 by Sikowski A very pleasant place
We like this hotel very much. The service is perfect, in particular in the 5th floor. The main restaurant is a bit droughty when it is cold outside, but we would not complain.
25 March 2013
Rated 3.0 out of 5.0 by Chapel7 Disappointed.
I made a reservation at this hotel through priority rewards using my points over a month in advance for mine & my wife's honeymoon requesting a room with a balcony so that we might possibly be able to see the Eiffel Tower from it or at least a view of it from a window. I even stated that I would pay the difference or allow the use of more points for such a room.
When we arrived after a terribly long trip on the Eurostar from London due to snow, and a treacherous walk to the hotel due to a shortage of taxis caused by the ice & snow, I was at least warmly welcomed but when I inquired about the room with a balcony I received a "I'm sorry, I see that a request had been made but I hadn't noticed that info on the reservation & I am afraid that a room with a balcony is unavailable. But you will be provided a complimentary upgrade".
I don't know if what I received was considered an upgrade or not but I was highly disappointed at the size and even the lack of room there was to get past the tv stand over to my side of the bed and the window which showcased a view of the window on the opposite side of the hotel. I didn't want to cause any trouble or come across as a selfish American and cause my wife any grief over my satisfaction with the room so all I could do was apologize to my wife.
She was very amicable and said it was alright since all we were really doing there was sleeping there anyway but did express disappointment to me initially as well.
It's taken me this long to reply to the email asking me to review due to my extensive travel schedule for work and I also wanted time to calm down from how disappointed I was from the visit but I must say I am highly disappointed and when my wife and I return next summer, we will definitely not be staying here.
24 March 2013
Rated 5.0 out of 5.0 by Gearpage Perfect Stay
Our stay was perfect in every way. The staff was superb, the view was terrific and the location was great. Thank you!
21 March 2013
Rated 5.0 out of 5.0 by Micky66 Among best in Europe
Fantastic location, beautiful building, charming room looking out to Opera House, very friendly and helpful staff, excellent food, wine and service. What more to say!
21 March 2013
Rated 5.0 out of 5.0 by Texas62 Wonderful
We stayed in a Supreme room facing the Paris Opera House and it was wonderful and very beautiful. We opened our blinds at night to view the Opera House and we were so very close. The staff was terrific and alway very helpful and on their game.
20 March 2013
Rated 5.0 out of 5.0 by Berny great location in middle of the town
the hotel is very well located in middle of the town with a beautiful lobby and restaurant area. the room was a bit to small ! and i was missing the normal standard at the bathroom - no toothbrush, no shaver.....
a five star Hotel should have a swimming pool !
the staff and service was really great !!
19 March 2013
Rated 5.0 out of 5.0 by tkmnjt Elegant and friendly
We loved the sitting areas and Cafe De La Paix for wine and meals. Everyone was pleasant and provided excellent service in the European style. Coming from the U.S., it was a great starting off point to initiate ourselves to Paris since all the staff spoke English. The Concierge helped us with several meal and entertainment reservations which met our expectations. The location was centrally located and amidst wonderful shops and cafes.
15 March 2013
Rated 5.0 out of 5.0 by AwAlzaher Unforgetable
As always, and after years of stay at the Grand Intercontinental Paris, one leaves with a comfort that it will always be good to come back to this beautiful hotel
14 March 2013
Rated 3.0 out of 5.0 by jaded24 ROOM WITH A VIEW
Have stayed at le Grand many times over the years and it is in a superb location although the surrounding area can look a little run down at times. Hotel staf in general are good, the rooms are very overpriced, but it is Paris, my room did have a view of the Paris Opera, which is stunning at Nightime. Food is average and have had better meals outside the hotel. Waiters seem to think they are above the guests, but again, this happens all over paris in top end restaurants. Bed was comfy though. selection of toiletries in bathroom. Overall o.k but average.
04 March 2013
Rated 5.0 out of 5.0 by HalifaxCharles Outstanding
On arrival at Le Grand in Paris the staff were very welcoming and very polite. It was refreshing to check in and it to be hassle free. There was nothing that was too much effort. I do however believe that the rooms could benefit from tea and coffee making facilities. When requested, once again it was provided politely and quickly. The rooms were excellent and very comfortable.The beds were like being at home very comfortable. It is in the heart of Paris and everywhere is easily accessible, either on foot or by taxi. I woule heartily recommend it to my friends, family and colleagues. Outstanding very good.
Thank you Intercontinental Hotel and Paris Ler Grand. Fabulous
28 February 2013
Rated 3.0 out of 5.0 by Ty60 Strange settings
The hotel is so big. I was upgraded to the Opera Wing and need to spend few minutes everyday to walk from my room to the lift lobby.
One thing I really don't feel comfortable is the bathroom is without blind. The front desk said some bathrooms are without blind. Question is why they upgrade an Ambassador to this kind of room. We asked for a solution and at the end they put a wooden partition which not covering the whole window.
27 February 2013
Rated 5.0 out of 5.0 by Ak555 The most romantic hotel in Paris
Have to get a room with a view of the opera. The most romantic view plus room decorated in the music theme. Beds are superb. Location is the most central. Breakfast is superb. It is a total five star property.
21 February 2013
Rated 5.0 out of 5.0 by EDWINTHEUSURPER STAFF AND SERVICE
THE ENTIRE STAFF OF THE CLUB LOUNGE ON LEVEL 5 MADE OUR STAY SO PLEASANT AND FUN. THEY WERE ALWAYS HAPPY TO HELP WITH ANY OF OUR REQUESTS AND GAVE US KNOWLEDGABLE RECOMMENDATIONS. WE FELT AT HOME AND COULD RELAX!
18 February 2013
Rated 3.0 out of 5.0 by Beiruit1 Old tradition needs freshening up
It started on the wrong foot, when I arrived at 6:30 a.m. only to be told that my room will not be available before 2pm in spite the hotel having acknowledged and declaring to be ready for my early arrival. The manager was not 'customer-friendly' and found an interim solution only after being scolded. The room provided had a problem with a humming noise that wouldn't go away. Fortunately, the manager's shift had ended and his replacement (Vanessa or Valerie) was extremely pleasant and helpful. The hotel was nearly full and she couldn't find a similar-type room -- but found us a nice one albeit lower grade and she adjusted the price accordingly. The Concierge (Roger) is excellent and knowlegable. Cafe de la Paix famed buffet is average. Most startling was at our last day we ordered in the morning 2 coffees, 1 croissant and 1yogurt and were charged around 70 euros. After some complaining it was adjuste to 60 euros. This is teh most expensive coffee in the world!
16 February 2013
Rated 5.0 out of 5.0 by Kulot Overall good experience, check-in staff not always knowledgable
In general, this stay delivered on what can be expected from an IC hotel. Prices are in line with what one can expect in Paris, although in-house F&B prices are through the roof.
Two disappointing points. 1) had a room on the first floor (US: 2nd floor) with intensive sounds from the metro (US: subway) from early morning, so no proper night rest, and 2) reception staff was friendly and helpful, but not always very knowledgable and capable of solving issues. Only when a manager got involved things were quickly and efficiently resolved.
11 February 2013
Rated 5.0 out of 5.0 by Naui Outstanding hotel experience
Really great experience throughout.
We stayed in over 20 other intercontinental hotels and the Le Grand is by far one of the best we stayed.
The building is a great example of classical parisian architecture and the interiors decoration is absolutely breathtaking. Also, the location is exceptional.
The club intercontinental is also a fantastic experience. The staff is extremely nice, knowledgeable and efficient. The food and drinks are at the image of the hotel.
All in all it was a great that we would recommend.
This hotel might be in the high-end regarding pricing, but the experience will be worth every euro.
09 February 2013
Rated 5.0 out of 5.0 by Taoist Romantic Paris
Excellent location and fantastic club, with good breakfast, tea snakes and evening champagne. Friendly staffs, especially the club staffs, efficient housekeeping, high recognition of loyal guests. The hotel shares a glorious history of France and the romantic of Paris with her guests.
08 February 2013
Rated 5.0 out of 5.0 AMAZING......SIMPLY AMAZING!!!
What a beautiful hotel in a truly beautiful city. My stay was extremely pleasant and the room was not only lovely, but very comfortable too. The staff were very friendly and helpful and made every effort to make sure that our stay was superb. Would highly recommend your hotel to anyone who would like to stay in style when visiting Paris.
31 January 2013
Rated 5.0 out of 5.0 by ADL1 service & staff
through my IHG relationship I was introduced to the GM & his PA. They both were very accomidating ,friendly & helpful. The concerige staff was supurb !!!
26 January 2013
Rated 3.0 out of 5.0 by GF59 Room very small, price very big!
- Our superior room was so small that it was no possible to have our baggage open.
- The Ambassador's benefits was ridicoluos.
- No possibilities to choose a different kind of pillow (the french types are terrible!!!)
21 January 2013
Rated 5.0 out of 5.0 by Plum Great Suite! Beyond Great Service.
We have stayed at Le Grand several times and have always loved our stay in this wonderful hotel. Great location for shopping and easy access to the Roissy Bus! I can shop all week and then just walk a few feet and I'm at the Roissy Bus stop going non-stop to Charles De Gaulle. The Ambassador Manager was great. He gave us recommendations on great restaurants and took great care of us during our stay. He went beyond what we would have expected and was a very caring man. We can't wait to return! We already miss the Le Grand.
17 January 2013
Rated 5.0 out of 5.0 by Jackson72 Great, great, great
Great stay, great room, great staff. Need I say more? The perfect hotel for a romantic getaway. Centrally located in Paris with plenty of shops, restaurants and cafes around the corner.
17 January 2013
Rated 5.0 out of 5.0 by RaphaelI Stands Out
Le Grand is an exceptional hotel. The location, facilities and staff stand out among other alternatives in Paris. The administration reaches out guests for a memorable stay. Well done! Keep it up!
11 January 2013
Rated 5.0 out of 5.0 by KZ22 MAGICAL STAY
First time in Paris and the best part was Le Grand!! We almost never wanted to leave. Everything here was FIRST CLASS. From the service, to the room, to the concierge. Truly magical stay. Also an incredible location. And the bed and comfort of the room were top notch.
Don't be underwhelmed by the website for the hotel - the place is opulent and beautiful
09 January 2013
Rated 2.0 out of 5.0 by GuitarSteve Mediocre Hotel with a Big Name and Great Location
Paris Le Grand (an Intercontinental Hotel) is a mediocre hotel with a fancy name in a great location. If all you care about is a fancy name and a good location, you’re taken care of at Le Grand. Le Grand is located immediately across from the Opera Garnier. The surrounding boulevards are wide and full of nice stores, including Galeries Lafayette just steps away. Over the course of my three night stay, the hotel only partially met my expectations. The room was average size when compared to other Paris hotel rooms (we did not stay in a suite). The room was cleaned thoroughly every day and the bathroom was very nice with a great assortment of soaps, shampoos and conditioners.
Unfortunately, there were many things about the hotel which did not meet my expectations. My check-in process was delayed for 20 minutes, despite the fact that only 5 parties were checking in and there were three people at reception. There is no need for such a wait, especially if there is someone at the concierge desk playing games on his or her phone.
Additionally, my hotel hallway was consistently dirty. Despite the fact that we never ordered Room Service, dirty dishes with half eaten food and other garbage was constantly stacked outside of my door. Not only was this gross, but when contacting the front desk to clean this up, my requests were ignored. On the one day that someone did clean this up, the next day the food was back in front of my door. The hotel employees do not take accountability – no one seemed to care no matter the number of times I brought it up.
After recovering from a New Year’s party and deciding to spend a few hours in the hotel, I was astonished to find that the hotel charged an outrageous amount for an in-room movie rental and an even more outrageous amount for internet in addition to the incredibly costly room rate. As part of this review, I am advised that I should not reference particular costs, but I can assure you that these were far higher than at similar hotels in Paris that I’ve stayed at. It was kind of sickening.
Overall, I would rate the hotel very poor if it weren’t for the location and the clean rooms. This makes it deserve two stars.
08 January 2013
Rated 4.0 out of 5.0 by machou The hotel failed for what it should have done.
during the summer of 2012 we won a competition about "150" years celebrations of this hotel. The award was a 2 night stay and VIP treatment in the hotel.
First it was difficult to book. Upon arrival and showing our gift certificate we were a bit surprised that nothing was mentioned about VIP treatment or anything else. And nothing happened afterwards.
As platinum members we always get some "welcome" but not here.
08 January 2013
Rated 5.0 out of 5.0 by nicolas75flyertalk It was a magical and priceless moment for the kids (and myself)
The suite with view over Opéra house is around 80 sqm
Classic elegant design. Very good lighting. Perfectly maintained.
One room with seating area
Bathroom with separate walk-in shower, and separate toilets. Agraria amenities.
Large television screen with good selection of international channels. On-demand television did not work well though.
Fast wifi. iPod dock
Tons of home made pastries, macarons, Fauchon cookies, softdrinks for the kids, delicious fresh fruits.
Balcony all along the suite (including bathroom)
The club lounge has really great staff. Everyone was extremly kind and attentive.
Very nice breakfast, tea time and evening selection.
•Everyone from check-in agent, club lounge staff, bellboy, housemaids was absolutely lovely with the kids, who one again loved the hotel!
•Very elegant and comfortable suite.
•The hotel decor for Christmas is superb.
Nothing. A big thank again to the GM and all the staff.
04 January 2013