Rated 4.4 out of 5 by 334
Rated 5.0 out of 5.0 by UKtraveler1 Le Grand - exceeded expectations!
We stayed at Le Grand, Paris, for the first time, in September 2013 and we'll certainly be back. The hotel was very busy and a room wasn't allocated to us until late in the day of arrival. However, as a gesture of goodwill, Oliver, who manages Priority Club guests at the hotel, upgraded our room and returned my priority clubs points. The general quality of service delivered by Oliver and the rest of the team at Le Grand throughout our stay, was exceptional and easily exceeds that experienced in any of our previous trips to Paris. Would sincerely recommend Le Grande to anyone looking for top drawer quality and service (and a quiet night's sleep - great room!). Thanks you and well done Le Grand!
12 September 2013
Rated 4.0 out of 5.0 by Menors 40th Weddding Anniversary stay
An enjoyable 2 nights spent at the hotel, thanks to the staff for providing us with champagne and other goodies to celebrate our wedding anniversary. Hotel is in fantastic location next door to the Opera House. High quality public areas and bedrooms smartly decorated. We upgraded ourselves to a superior room Eiffel Tower view, don't bother paying this extra money which is significant for the view, you don't have one from the room, you have to lean over the balcony to see the top half of the tower. Food good albeit on the expensive side but is of high quality. Need tea/coffee making faclities in the bedrooms, a pot of tea in the lounge downstairs is 17Euros for 2 people, more for room service.
Overall a really enjoyable stay at a top class hotel, generally high quality surroundings within the hotel and once again the great location makes getting about Paris very easy,
07 September 2013
Rated 5.0 out of 5.0 by JohnPaul beyond expectations
We were a family group of five people celebrating our daughter's 50th birthday. We have used the Intercontinental in London for our daughter's wedding some years ago and to celebrate other occasions since, so we were expecting their normal excellent service.
This time they surpassed everything we have experienced or expected.
From the very personalised check in procedure, the beautiful and well appointed rooms, the care and attention of all the hospitality team and the quality of the service in the whole Hotel - particularly in the Club Lounge, everything was faultless. We were very sorry when the time came to check out.
06 September 2013
Rated 5.0 out of 5.0 by jupp Dr. Med.
We Chose this Hotel to Be our Future favorite for stays in Paris
05 September 2013
Rated 5.0 out of 5.0 by esbiii Exceptional in every way
I arrived at the hotel late (9:30 pm) for just one night. There was a minor issue with my first assigned room, and Ernesto immediately took ownership of the "problem" and solved it way beyond my expectations.
The hotel is very grand. My room and bath were of decent size (for Paris) with a great view of the Opera dome. Dinner at Cafe de la Paix was absolutely wonderful (despite it being 10pm on a Sunday night) and the service was truly exceptional.
This was my second or third visit to Le Grand, and will look forward to staying here again.
Thank you, Ernesto and staff for a memorable visit.
I have Platinum Ambassador status with IHG and the extra perks associated with that are fantastic.
04 September 2013
Rated 5.0 out of 5.0 by ParisVerona Great comfort and services
This hotel offers all the comfort and services needed. It is ideally located at the heart of the shopping district of Paris next door to one of the most magnificent Opera Houses in Europe, namely the Opéra Garnier. We stayed at this hotel for two nights in relation to our wedding. Our wedding dinner took place at the beautiful Café de la Paix. We received all the support and assistance we needed for that special event. We highly recommend this hotel to all the travellers or lovers who want to experience the "chic à la française".
03 September 2013
Rated 5.0 out of 5.0 by hkghkg perfect experience
another perfect stay at this property which is a safe option for a memorable stay in paris
30 August 2013
Rated 5.0 out of 5.0 by Reggief3401 A short weekend honeymoon
Most people think about long vacations for honeymoons but we flew here for a long weekend from Moscow a few weeks after our wedding due to family constraints.
Met at the airport and speedily limousine to the door. Fast efficient but all with a serious touch of class, after all this is Paris. Flowers, chocolate dipped strawberries and champagne on ice and personal written messages all made us both feel like royalty. We are going to do this every year now
Thanks from R & O
28 August 2013
Rated 5.0 out of 5.0 by Johnny8 Wonderful stay at the Le Grand Paris
My wife and I spent 3 wonderful nights at the Le Grand, Paris.
The Le Grand is located close to the Lourve museum (appox. 10-15 minutes walk) and Galaries La Fayette & Printemps department stores (approx. 5-10 minutes). There is also a perfume museum just across the street from the Hotel!
The interior of the Le Grand is luxuriously decorated - use of marbles, crystal chandeliers and brass fittings throughout.
I had booked a Classic room, but as a Gold Ambassador member, I was upgraded to a Eiffel Tower Superior room. This meant my room had a balcony with a view of the attic roof and partial view of the Eiffel Tower........wonderful! The room is tastefully decorated and the bed is one of the most comfortable bed that I have slept in in a hotel.
The room was clean and the air conditioning quiet and effective. There was the complimentary 'gift' of a tin of very delicious 'miniture' madelaine cakes, bowl of fresh fruits (after giving the reception a gentle reminder) and 2 bottles of mineral waters throughout out stay at the Le Grand.
The bathroom was also clean and there is a full sized bath tub with shower attachment. Two bath robes were provided. The bathroom amenities were of good quality.
I found all the staff at the Le Grand friendly, attentive and helpful. Special mention goes to the Chef Concierge Phillippe, Alex and his team for their patience in explaining to us the directions of all the places we wanted to visit and recommendations to some really excellent restaurants close by. We booked a 'room only' stay and so did not use any of the hotel's restaurants. Being located in the heart of Paris, there were many cafe and restuarants close by.
We also did not use the hotel's Spa or fitness room facilities.
We enjoyed our stay at the Le Grand Paris and would certainly stay here again should we visit Paris again.
27 August 2013
Rated 5.0 out of 5.0 by hkghkg Reliable amazing service
I am never disappointed in Le grand hotel. The service really is top notch and although the property is quite big the experience always has a personal touch. The location is perfect, the club lounge is amazing and the stay never fails to leave a memorable experience. The staff is super nice, comfortable with english and very pleasant for PAris (I was born in paris so i have tried many many properties)
excellent choice for business and leisure stays in Paris.
27 August 2013
Rated 5.0 out of 5.0 by johnst Great location and great hotel.
the experience was memorable and was awesome.
the only negative i would put in this review was that we did not recieve a upgrade with the ambassador program to a suite which was what i thought would happen . But still overall was a great experience and great hotel.
27 August 2013
Rated 4.0 out of 5.0 by KKH1 Great view and service
Our stay at the Intercontinental Paris (Le Grand)) was only marred by one thing that being the room was very late for occupancy.Nonetheless we were well looked after,champagne and fruit was offered by way of an apology and well received.Although we remain to be convinced this would have been offered as a matter of course had we not complained
The public rooms are grand ,the staff knowledgeable and incredibly helpful-our tv was repaired instantly we reported it and as for the view from our room it is not possible to have a better view of the opera house
The concierge very helpful,nothing too much trouble
We had a great stay and really enjoyed the hotel and Paris.
26 August 2013
Rated 5.0 out of 5.0 by Chloe50 Paris's Best
The best hotel I ever stayed at and it was even more more special since it was in Paris.
25 August 2013
Rated 5.0 out of 5.0 by Halood Miss
I booked three rooms for me and my brother's family. I called the hotel and asked for interconnected rooms but they were not sure that rooms will be available on the dates we requested. The good surprise was that they did provide us with interconnected rooms on our arrival. Check in was done quickly. we arrived at around 11am but one room was ready for us and the other two rooms were provided in an hour. I want to thank the hotel staff for their efficiency and good service. I will definitely recommend the hotel to my friends and will stay there in my next trip to Paris.
25 August 2013
Rated 4.0 out of 5.0 by Pagoti54 Very good experience but poor luggage delivery as always !
A very good experience with caring and competent staff at reception.
Luggage delivery took 15mn which is not up to the expected standard of quality.
It should be a rule with no exception that luggage arrives at the same time when guest is coming into the room (usual standard in hotels of comparable range in Asia for instance).
Explanation received: large group from Middle-East arrived at the same time...
Individual travellers should be victims of your success !
This is NOT a one-off experience as i went through it in the past aready.
24 August 2013
Rated 5.0 out of 5.0 by Oparadis Oparadis
Everything was FABULOUS. Thank you................
22 August 2013
Rated 5.0 out of 5.0 by Ronnie382 Execpt for one thing, perfect!
This is a premiere Hotel. Excellent location. Beautiful accommodations. Fabulous staff. My only disappointment was that I had a King bed guarantee that turned out to be two double beds pushed together. I was not pleased with that.
21 August 2013
Rated 4.0 out of 5.0 by samer4 comfort
idea of separate baths putting toilet in a small area is terrible. room 4332 toilet bad experience
18 August 2013
Rated 5.0 out of 5.0 by ESnelder Helpful staff
Thank you so much for the great stay. The staff is amazing.
17 August 2013
Rated 5.0 out of 5.0 by POKNORSKY great hotel
It's in the name: "Great Hotel" !!
Hotel has a top location. Personel is very friendly. Th e restaurant is a unique space. Unfortunatly, the prices of the menu has risen too high.
The room, I was in, was very quiet.
A Hotel to recomment!
16 August 2013
Rated 3.0 out of 5.0 by Mar21 Benefits
As an Ambassador member, one of the benefits is a confirmed room upgrade. When I checked in to my room, I had a feeling that my room was not upgraded. Then I checked with the front desk and yes, it wasn't upgraded and I had to wait till the next day until they could change my room since they said the hotel is fully booked.
This didn't happened just to me. My brother who was travelling with me, first he had a room that is newly painted with a strong smell of paint. Then they moved him to a smaller room which the lights were off and the shower was not working properly. When he complained again, there is no change of room. As an Ambassador member, istead of an upgrade, he got a downgraded room
15 August 2013
Rated 5.0 out of 5.0 by Daube Great spacious Room
An overall fantastic stay, great location for shopping and night time experience!
10 August 2013
Rated 5.0 out of 5.0 by Daube Great Location for Business and Leisure, Comfortable bed and service
Awesome Hotel, well located for shopping, food,15 minutes to Les Champs Élysées and attentionate staff.
09 August 2013
Rated 3.0 out of 5.0 by jkun Courteous reception
My wife and I checked in late in the evening around 11pm and was offered a king superior room. The King size bed was made of two twin beds so I checked with the friendly Front Desk agent whether a room with a King size bed would be available for our one night stay. She later offered to ask their housekeeping to put a layer on top of the twin beds so we wouldn't feel uncomfortable. We then had to wait for it to be prepared before we can go to bed.
Courteous reception but could be more prepared for guest arrivals.
09 August 2013
Rated 5.0 out of 5.0 by JC81 Great serivce and attentive staff
Very good customer service from front office staff to concierge to executive lounge, and especially reservation manager Pauline Cronier. An issue arose before my arrival and she took care of it promptly and to my satisfaction. Location is very convenient.
08 August 2013
Rated 5.0 out of 5.0 by JoAnnK Hotel in Paris France
The location was excellent, the restaurant/bar area was wonderful, the rooms were large, and comfortable especially the duvet covers.
06 August 2013
Rated 3.0 out of 5.0 by rover2944 Tiny Room great staff
We booked through our travel agent. We got a tiny room with a tiny closet, the 27" TV was on a credenza to the side of the bed. The bathroom had no air conditioning. We were on the club room floor with no access. The clubroom supervisor arranged for our access, very nice. The breakfast is served in the famous cafe de la Paix and is first class. The lunch and dinner menus are expensive for what they are.
The concierge desk, valet service, check-in, all first class.
The biggest beef is the room itself but the location is one of the best for easy access to all the sights and transportation.
02 August 2013
Rated 5.0 out of 5.0 by Doon Memorable
My family and I had a memorable stay at this wonderful hotel while celebrating my wife's birthday.
01 August 2013
Rated 5.0 out of 5.0 by BosTer Great service
Had a wonderful experience. Would have preferred cooler air conditioning, but other than that, the accommodations and service were superb.
31 July 2013
Rated 5.0 out of 5.0 by Rdr40 Friendly staff and comfortable room
We had an awesome stay! The room was much bigger than we expected with a nice bathroom and our "twin" beds pushed together as a king bed as an added bonus. The staff was very nice and spoke to us in English without making us feel inadequate. The concierge did give us a couple of bad pieces of advice but not enough to ruin our stay. I attended a conference also, and the room we were in was magnificent and the meetings were without problems! The breakfast at cafe de la Paix was as mythical and magical as the hotel brochure said it would be! Very close to the opera and galleries LaFayette as well as the opera metro and roissy bus stops.
30 July 2013