Rated 4.4 out of 5 by 236
Rated 3.0 out of 5.0 by Sueke Everything was great except the room.
As an Ambassador I expected to have a modern room instead of a cramped small space with antiquated bathroom facilities.
15 November 2012
Rated 5.0 out of 5.0 by PolarJDT Great Location! Best Concierge Team!
Location: Unbeatable. It is very central. We easily walked to many Parisian landmarks from the hotel. Department stores Lafayette and Printemps are just a few blocks away. So much shopping in the area, from H&M, Zara, GAP, Uniqlo,Mango, Apple store, etc to Chanel, Louis Vuitton, Goyard, Hermes, Patek Philippe, and many many many more!!! Several cafes and restaurants too!!!
Transportation: The best! As many have mentioned, the hotel is an easy 2-3 minute walk from the Roissy bus airport shuttle stop. There are also several metro lines that stop at the Opera station (just outside the hotel). This RER can also be accessed via the Opera station. If you prefer taking taxis,there is a taxi line right outside the hotel too. Extremely convenient.
Breakfast buffet: Very good selection. Noteworty are: delicious breads, lots of fresh fruits, very good coffee, cheeses. The hot dishes were great too!
Room: Beautiful! The bed was comfortable. The room was spacious, by European standards. The bathroom was huge (even by American standards). The water pressure was strong. Cons: Housekeeping forgot to leave some amenities on some days (4 out of 6 days without cotton, swabs, etc). Pillows were way too soft. We liked that there was space in the ref for personal use (some hotels do not allow personal use of the ref, seriously irritating). Wifi wasn't free (as in most big chain hotels).
Lobby: Beautifully grand, with gorgeous furniture and colorful glass ceiling.
CONCIERGE: As an avid traveller, I have many experience with hotel concierges. I must say, the entire Intercon Le Grand team DESERVES AN AWARD! The best, friendliest, most accomodating and knowledgeable team ever! Every single one knew Paris very well. It was obvious that they worked as a team because they consulted one another for better suggestions. They went out of their way to assist us with deliveries I had to send out, delayed deliveries from stores, and reservations. They kept in constant touch, regularly updating the status of requests via email.
I have zero sense of direction, yet they were soooooooo patient with me. There was a point when they gave me 2 maps to explain the orientation of the place, and the best walking route.
I highly recommend this hotel!
11 November 2012
Rated 5.0 out of 5.0 by DBANKS2908 Taking my benefits
I used my ambassador free night benefit and as usual the staff were completely on the ball and knew exactly what to do. On top of that they upgraded me to a very nice executive room.
Thats what I love about this hotel, everybody knows their job and the service is excellent. Good food and luxurious surroundings just add to the greatness of this hotel.
11 November 2012
Rated 5.0 out of 5.0 by Salua comfortable room and super service
Highly recommandable Hotel. Perfect location in the midst of Paris, very comfortable room with a super sight at the opera, very, very friendly staff, you feel like beeing home.
10 November 2012
Rated 4.0 out of 5.0 by dureid Thanks for taking care of us
I stayed several times in this hotel and had sometimes bad experience. However this time the level of service was upgraded to a very good level.
06 November 2012
Rated 4.0 out of 5.0 Great room but inflexible rules
We stayed here for our 30th anniversary and came back for our 35 th anniversary. We had an Eiffel tower view room that was incredible. The room was very well appointed, very clean and comfortable. Everyone we came in contact with was very profeessional and cheerful. Our only issue was that they were not very flexible when we had to leave early due to a medical emergency at home. When I booked the room it was prepaid (which was the first time I did it that way). I was hoping they would be accommodating to some degree due to the circumstances but they were very firm in their decision. We were going to spend time in another Intercontinental Hotel in San Francisco and they were very accommodating with the same type of booking. It is unfortunate they were that rigid with their rules.
03 November 2012
Rated 5.0 out of 5.0 Great Hotel and staff
If talking about the "hardware", can easily find other IC better equiped in other corner of the world, but if talking about the "software", it would be much more difficult to find an equivalent.
Staff are really professional and very welcoming. I felt your full hospitality as a Royal Ambassador.
28 October 2012
Rated 5.0 out of 5.0 by Janine29 The most amazing hotel in Paris
i have stayed at the Le Grand hotel 3 times now and have always had an amazing time. the staff are very friendly and do their upmost to accomodate anything you ask for. my last visit was 17th oct 2012 till 19th oct 2012 as i was treating my brother to a trip to Paris for his birthday. when we arrived i mentioned it was my brothers birthday and the lady booking us in gave us a voucher for two glasses of FREE champayne!! also later that day after me and my brother had been out looking at the sites of Paris we got back to our room and the hotel had only gone and supplied him with a birthday cake!!! present and a lovely card. he was so surprised and really shocked that a hotel would do this for him. AMAZING CUSTOMER SERVICE!
Although the hotel isnt the cheapest in Paris, im lucky enough to stay on my proirity points i collect as i travel alot on business. The cost of breakfast is a little steep at arounf nearly 50 euros each (although its a fab spread) but you can have a lovely breakfast at a few eateries around the hotel and Opera house.
I will always come back and stay at this hotel as its in the most perfect location to all the sites of Paris, its in a lovely part of Paris and for us Ladies VERY VERY close to Galeries Lafayette.
The hotel also sells tickets to the Louvre and i would strongly suggest buying them at the hotel to save waiting in line for about two hours to buy them at the Louve. Also the metro links are just round the corner! Taxis are everywhere also.
I will keep coming back and staying at the Le Grand hotel as in my opinion its the best hotel in Paris.
25 October 2012
Rated 5.0 out of 5.0 by elle1 Very wonderful experience
All staff and property made this a very efficient and extremely comfortable stay.
Thanks to all.
22 October 2012
Rated 5.0 out of 5.0 by Bonasser777 Comfortable bed and excellent service
My first time to the hotel , i really amazied
Excellent location , friendley staff and profissional , excellent service , very comfortable stay.
20 October 2012
Rated 3.0 out of 5.0 by Rkwed25 Excellent room and spa, but service has failed
Although the hotel has a confortable bed, a helpful service and an excellent spa, our expectation was that everything would be perfect. We have already stayed in hotels with smaller rates and nothing was forgotten. For instance: there was no slippers and tissues in the room and we have to ask them. We have also had to ask to deliver our bags after waiting a couple of time when we arrived.
20 October 2012
Rated 5.0 out of 5.0 by JMAG Great Experience!
Everything was just perfect during our stay, the staff was ready to help and always itch a big smile.
Want to come back!
19 October 2012
Rated 2.0 out of 5.0 by Claire01 Overall feedback on our stay at Le Grand
We have always enjoyed our stay at Le Grand over the past 10 years or so, but our recent visit was disappointing. On our first day our room had not been cleaned at 4.00 p.m. and we eventually had to ring to ask for the room to be cleaned at 5.00 p.m. We were to be provided with a newspaper each day, but it only arrived about 4 times during our 13 day stay. But the main issue we had was with rodents - we saw mice in the atrium area on a number of occasions, and one of our friends who stayed in Le Grand a few weeks ago saw a rodent in his room. This is not good enough for a 5 star hotel, and spoilt our time in Paris.
16 October 2012
Rated 3.0 out of 5.0 by ftbiz My recent stay October 6-10, 2012
We have stayed many times at this hotel. We always had a good experience. Firstly I will say that your staff is very courteous and polite. Aman your manager is very professional. As far as the accommodations. We had a junior suite with the bathroom totally separated from the rest of the bathroom. They were on opposite sides of the room. It was neither convenient nor hygenic. Each morning we were awakened at 7:00 am by the construction in the hotel and could not fall asleep. My wife just completed 8 months of her cancer treatments and we came to Paris to rest, recover and celebrate. It was very difficult. Aman tried by making it up to us by buying us dinner in the restaurant but a free room night would have been more appreciated.I have been a priority club member for a long time and have stayed in many inter-continental properties including your own. I not one to complain but this time I must.
16 October 2012
Rated 5.0 out of 5.0 by Fiona10 Perfect Hotel
This is a beautiful hotel with a wonderful location. The staff is friendly and helpful. You couldn't ask for more! A fabulous place to stay during your visit to Paris.
14 October 2012
Rated 4.0 out of 5.0 by Qatarenne Royal setting and excellent lowcation. Good service,but bad security
Royal setting and excellent lowcation. Good service,but bad security. The room service was a littel slow especially at night!.
The securiry and privicy was too bad, we arrived once in the night and found our suit's door open!! although we've put (Don't disturb)! any one could have entered easily by simply pushing the clearly opened door!!. We reported that, but the reaction from the Hotel Admin wasn't serious and wasn't enough!.
07 October 2012
Rated 5.0 out of 5.0 by Teresa75 One of the best hotels in Paris...
My husband and I stayed here in April, 2012 and enjoyed every amazing minute of it. The hotel staff was courteous and attentive to detail. The room we stayed in was elegant and cozy with tasteful Parisian decor. One of the touches we looked forward to after returning from sight-seeings and events was the "turn-down", the staff left delicious truffle chocolates on our pillows after organizing our disheveled room. The hotel itself has it's own scent that leaves you with nothing but fond memories. The concierge helped book a dinner reservation for us promptly which gave us time to enjoy this beautiful city. It is located in the heart of Paris so everywhere you go is within walking distance. All in all, a memorable Parisian experience to be enjoyed for many, many years.
04 October 2012
Rated 5.0 out of 5.0 by Annie59 Beautiful hotel and wonderful staff
We loved our four night stay at this beautiful hotel. We were welcomed and made to feel at home for our entire stay. I would highly recommend this hotel and hope to return to it for a longer time. Thanks to the staff who made our stay simply wonderful.
03 October 2012