Rated 4.3 out of 5 by 43
Rated 3.0 out of 5.0 by Sheungnor1 old furniture
Terribly old furniture and interior set up, e.g. doors are damaged. It does not worth the room for a five star hotel. As I have heard a renovation is to be made end of the year, perhaps more attention has been paid to those rooms for the guests from the Asean Members??
19 November 2012
Rated 5.0 out of 5.0 by john1818 Staff
Truly professional and very friendly from the duty manager to the club floor personel
16 November 2012
Rated 5.0 out of 5.0 by Jaycjayc Setting the benchmark on service
I have just spent 6 weeks staying at the Intercon in Phnom Penh, during an extended work trip. At the end of the 6 weeks I felt as if I were part of the 'local family' at the Hotel.
The breakfast is first class, a great variety of fresh local fruits, through to Asian, European, Western or local style foods available, the staff are only too happy to provide you with genuine service and attention to detail.
Rooms are serviced regularly, once agian outstanding attention to detail. Friendly staff in the Intercontinental Club with a good variety of drinks and foods ensure a great experience!
14 November 2012
Rated 4.0 out of 5.0 by Twix1908 Improvements Obvious after Last Review
After giving some inputs for improvements on breakfast offerings, check in speed and credit card issues last month, they were immediately addressed this trip.
Staff were continuously asking me if I had Internet issues knowing I have such needs for business purposes. Very intelligent customer service indeed!
19 October 2012
Rated 3.0 out of 5.0 by Bkk451 Good service but outdated rooms.
Stayed at Holiday Inn Chiang Mai for three days. Staff was helpful and the service was good.
No recognition from reception for being a Gold Card member; got my newspaper one day only.
The rooms are outdated and noise from the hallway is annoying. Hallway noise could be remedied with heavier doors that extend to the floor. Elevators are slow and often had to wait for extended periods of time to get one.
Location is good and the available parking was a plus.
06 October 2012