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InterContinental Presidente Puebla

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Hotel Reviews for InterContinental Presidente Puebla
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 354 reviews
89%
Recommend This Property

Ratings Breakdown

354reviews

  • 5 Stars
    224
  • 4 Stars
    79
  • 3 Stars
    28
  • 2 Stars
    12
  • 1 Stars
    11

Poor

By

2016 四月 18

When I arrived room wasn't ready.
After getting my room I noticed the AC wasn't working
I called front desk, they said maintenance would come up.
2.5 hrs later no maintenance, I called from desk again, same reply.
1.5 hours later I went to front desk to change room, they said they would send up Maintenance, however all of the maintenance staff was standing in the front foyer waiting for some celebrity to arrive.
I asked again for a new room, got the key and changed rooms.

Next morning I went to the priority club breakfast room, I told the staff there were no plates she said she would get me one, 10min later no plate and she was out talking to other customers.

the price for this room was double our negotiated rate.
the service was terrible.
Check-out was terrible
My bills are never available online

The more I look into the benefits of IHG the less I am impressed.

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Not worthly

By

2016 四月 18

Not enough words to describe my repetitive frustration with this staff

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Buen hotel, suites no corresponden al nivel que se espera

By

2016 四月 14

Es un buen hotel aunque -fuera del tamaño mayor y algunos artículos de más nivel- no se compensa demasiado el pago adicional entre la suite y una habitación estándar.

Se supone que un socio Aspire debería ser tratado con prioridad. Sin embargo al firmarme en la fila de "priority check-in" la recepción continuó recibiendo a las personas conforme estaban formadas. Entonces ¿para qué colocan esa fila de más prioridad? Finalmente al ser atendido, sólo después de mencionar el estatus es que la persona de recepción me ofreció una pequeña tarjeta para tres opciones: cóctel de bienvenida, 600 puntos o una tercera que no recuerdo. Esa es la "atención distinguida" que se promueve para este tipo de socios en el internet, no espere usted más.

Olvídese de los upgrades, éstos no se hacen pues nunca hay disponibilidad.

Asegúrese que el baño de su habitación está ventilado...

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Excelentes instalaciones

By

2016 四月 11

Es un hotel muy bien diseñado, con espacios amplios y habitaciones cómodas. La comida del desayuno del hotel muy sabrosa. El cocktail de bienvenida del congreso al que asistí fue impecable, muy buena atención y excelentes bocadillos. Las instalaciones del congreso muy cómodas con buen sonido y personal atento a las necesidades audiovisuales.

Posted byHotelStaff
2016 四月 14
Estimado huesped muchas gracias por compartirnos su experiencia en Hotel Presidente InterContinental Puebla es un gusto saber que disfruto de las habitaciones la comida del desayuno y su evento fue impecable. Ojala tengamos el gusto de recibirlo pronto en esta su casa nuevamente. Tenga excelente día.
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Clean, comfortable and friendly

By

2016 四月 11

club

The staff was very friendly and helpful. You can exchange currency without any additional fees, at a very good rate. The rooms are clean and well prepared.

Posted byHotelStaff
2016 四月 11
Dear guest thank you for sharing your comments with us. It is a pleasure to know that your stay was clean comfortable and friendly. We hope to have the pleasure to welcome you back soon in this your house. Have an Excellent day.
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No se requiere el mar para pasar unas vacaciones increibles

By

2016 四月 07

club

Creo que esta experiencia en la ciudad de puebla fue fenomenal. El hotel increíble, la comida deliciosa, el personal amable, atento y cordial. No hay diferencia en el trato si eres extranjero ó nacional. La alberca climatizada sencillamente deliciosa. Te olvidas de todo y entras a un mundo que creo que todos lo merecemos después de un día de trabajo arduo. La Ciudad de Puebla y sus alrededores belleza sin igual y muy económica. Su comida deliciosa sobre todo el mole y los dulces típicos riquísimos.
Gracias .
Hotel Intercontinental !!!!!

Posted byHotelStaff
2016 四月 11
Estimado huésped muchas gracias por tan bellas palabras, es un gusto saber que sus vacaciones fueron increíbles y disfruto de cada momento en nuestras instalaciones. Sus comentarios los transmitire con mi staff con el fin de seguir ofreciendo experiencias inolvidables. Ojala tengamos el gusto de recibirlo pronto nuevamente en esta su casa. Tenga excelente día.
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Tolles Hotel mit Pool

By

2016 四月 05

Alles war prima, nur das Frühstück war jeden Tag das gleiche und zu sehr Mexikanisch

Posted byHotelStaff
2016 四月 11
Dear Guest Thank you for sharing your comments with us. I will pass your comments with my Food and Beverage manager in order to take actions. We hope to have the opportunity to welcome back you soon in this your house. Have an excellent day.
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buena ubicación y precio

By

2016 四月 04

buena y placentera, en la mejor ciudad del altiplano : Puebla

Posted byHotelStaff
2016 四月 11
Estimado huésped muchas gracias por compartirnos su experiencia en el Hotel Presidente InterContinental Puebla, es un gusto saber que su estancia fue buena y placentera y nos considera como lo mejor del la ciudad. Ojala tengamos el gusto de recibirlo pronto nuevamente en esta su casa. Tenga excelente día.
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Escala en Puebla

By

2016 四月 04

club

Hicimos escala en Puebla después de un viaje en el sureste y decidimos hospedamos en este hotel. Quedamos gratamente sorprendidos del hotel, las habitaciones amplias, el hotel en general en excelente estado y los restaurantes muy superiores a lo que esperamos. Felicidades.

Posted byHotelStaff
2016 四月 11
Estimado huésped muchas gracias por compartirnos su experiencia en Hotel Presidente InterContinental Puebla, es un gusto saber que quedaron sorprendidos del hotel, disfrutaron de nuestras amplias habitaciones y de nuestros deliciosos platillos que ofrecen nuestros restaurantes. Esperamos tener el gusto de recibirlo pronto nuevamente en esta su casa. Excelente Dia
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A good stay in Puebla

By

2016 三月 31

club

Friendly staff, clean rooms, nice atmosphere. Stay here for business and enjoy it every time. Good location and great service.

Posted byHotelStaff
2016 四月 04
Dear Guest Thank you for sharing your comments, it is a pleasure to know that you enjoyed our facilities, rooms and the staff was helpful with you, We hope to have the pleasure to welcome you back soon in this your house. have an excellent Day
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maintenance of rooms need improvments

By

2016 三月 28

club

Need to install proper shower curtain for showers
with tubs.
Fix refrigerators.
Fix lights in bathroom

Posted byHotelStaff
2016 三月 31
Dear Guest thank you for sharing your comments with us. Let me to offer you an apologize for the inconveniences that you had with the room. We will take actions with the Maintenance department in order to avoid to happen again. We hope to have the opportunity to welcome you back soon in this your house and to prove our actions taken. Have an excellent day.
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Hervorragendes Gesamterlebnis

By

2016 三月 26

platinumelite

Bereits mit der Ankunft im InterContinental Presidente Puebla stellt sich ein angenehmes Gefühl von Ruhe, Sicherheit und Wohlbefinden ein.

Posted byHotelStaff
2016 三月 28
Dear Guest thank you for sharing your comments with us. It is a pleasure to know that your stay was comfortable and agreeable. We hope to have the pleasure to welcome you back soon in this your house. Have an excellent Day
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