Rated 4.4 out of 5 by 25
Rated 3.0 out of 5.0 by trader160 A/C PROBLEM AT INTERCONTINENTAL PUEBLA
The A/C never worked properly. We arrived late night from a party a decided to open the balcony doors to get cool air rather than reporting the A/C problem. In any case it was just one night.
17 February 2013
Rated 4.0 out of 5.0 by donald2013 good facility, comfortable and quiet
the hotel incredible, the food so good, amenities the necesary,
09 February 2013
Rated 5.0 out of 5.0 by theboys Always Wonderful!
Incredible service, fine dining, beautifully appointed suites. Value unmatched anywhere else in Puebla. Since my first visit, it remains my first choice when visiting this beautiful city. Thank you Presidente Puebla!
04 February 2013
Rated 5.0 out of 5.0 by theboys EXCEPTIONAL HOTEL
One of my favourite hotels in Mexico. From the moment you walk through the doors you know you're in for a treat! Oozing elegance, the public areas are grand and the suites are beautifully appointed.
The level of professionalism and service of the staff is exceptional. Old world charm at its very best.
27 January 2013
Rated 5.0 out of 5.0 by jpastrana Rooms and Service very comfortable
Rooms invites to relax and ammenities are excellent.
Food is great and services as well.
24 January 2013
Rated 4.0 out of 5.0 by Adonai70 Nice and confortable hotel, Spa is great.
I normally stay at the Club level rooms where breakfast and evening services are quite good. The Spa is quite nice and good service as well. Generally speaking, everything is good except for the Gym. IT is in bad condition, the trend mills do to work well and the weight equipment is broken. I have informed about this directly to the personnel in the hotel and written down my comments as well. It's a shame that this level of hotel do not pay attention and follow up. Thank you.
17 January 2013
Rated 4.0 out of 5.0 by Johnny36 VACATION TIME
IF YOU DO WANT A BETTER PLACE TO STAY, RATHER THAN THIS PROPERTY, THEN MAY I RECDOMMEND THE "LA NORIA"
PROPERTY IN WHICH IT DOES BELONG TO GRUPO PRESIDENTE.
UN FORUNATELY, THIS HOTEL CAN'T USE THE WORD "PRESIDENTE" BECAUSE IT ISN'T A PRESIDENTE PROPERTY.
14 January 2013
Rated 4.0 out of 5.0 breakfast at your club
Everything was perfect but the brerakfast at the club,
while your staff was very friendly, they were so understaffed that there was always a long wait to get everything: from glasses and plates to juice or coffee, and everythuignin between.
07 January 2013
Rated 5.0 out of 5.0 by ronzon19 Great experience
I had such a great time on InterContinental Puebla, the service and comfort was nothing but the best... for sure I'm coming back as soon as possible. Thanks!
06 January 2013
Rated 1.0 out of 5.0 by realizzarlo Terrible service from the valet to the restaurant
One of my most disappointing visits to a Presidente Intercontinental hotels.
I arrived and nobody help me with my car, all the people in the valet service were talking without doing something.
I had to go to the front desk to ask someone to help me with my luggage.
The room that they gave me was the one in the hidden area, no light, outside of the guests area. (In the inside, the room was as good as always-thank you for that).
Next day I went to the restaurant and again terrible service until I spoke with the manager. After I had already paid, he offered me something to compensate the failure (too late).
I arrive to my room and the person checking the mini-bar service told me that some things were missing (I didn't take anything).
I told to the guy in the front desk my complains and he just said. Ok thank you for your comments.
06 December 2012
Rated 5.0 out of 5.0 by Jaiba49 Comfortable bed and pillows!!!
Very good lobby
Nice building and architectural design
Good breakfast meal
Only aspect to improve is check-out due a very few positions to attend the guests
05 December 2012
Rated 4.0 out of 5.0 by DrValencia Early Check in?
That was the first time of my life that an hotel ask me to pay 50% of the night because i arrived to early 10:00am.
Obviusly I did not accepted!
Besides that the front desk told me that the rooms will be ready at 13:00hs and was no true.
We have to wait until 15:30.
Im a proirity member, bla, bla ,bla.
The manager corrected this and ofered a ground transportation to our business dinner, good for him!
20 November 2012
Rated 5.0 out of 5.0 by galenomd Buena Experiencia
Habitación confortable, el precio un poco caro, personal amable, alimentos de buena calidad. Recomiendo este hotel no es muy céntrico por lo que el viaje al centro puede ser tardado por el trafico. El servicio de internet es extra lo cual no me pareció justo por el costo.
28 October 2012
Rated 4.0 out of 5.0 by Bizman Great stay in Puebla
The Intercontinental is a nice property close to most of business activities. The room and bed were nice. The business suite felt like needed more interior decoration work but was sufficient for my purposes and functional.
15 October 2012
Rated 5.0 out of 5.0 by Estufitex 16 de Septiembre
Excelente la atención desde la recepción hasta el ama de llaves, la habitación de primera, asi como las amanidades nos quedamos en el piso Club Intercontiental y todo estuvo muy abradable, en el bar nos pusierón en la tele lo que queriamos ver, el jardin y la alberca muy bien.
08 October 2012
Rated 5.0 out of 5.0 by PATITO MI MEJOR FIN DE SEMANA EN EL PRESIDENTE
EL HOSPEDARTE EN EL PRESIDENTE ES UNA SENSACION DE COMODIDAD, ELEGANCIA ASI COMO UNA GRAN TRANQUILIDAD AL DORMIR EN SUS SUAVES Y COMODAS CAMAS O BIEN QUEDARTE EN LA TINA TOMANDO UN BAÑO MUY RELAJANTE.
TAMBIEN DISFRUTE DE LA DELICIOSA COMIDA QUE SIRVEN EN LA COCINA DE LOS ANGELES DONDE EL CHEF SE ESMERA PREPARANDO LOS DIFERENTES PLATILLOS PARA SER DEGUSTADOS POR LOS HUESPEDES O BIEN POR VISITANTES QUE LES GUSTA IR A COMER.
ESTE FUE UN FIN DE SEMANA INCREIBLE PORQUE TE SIENTES MUY IMPORTANTE.
05 October 2012
Rated 5.0 out of 5.0 by Jo79 Another great IC
This is my second stay at IC Puebla during a one week engagement in this city. For my second stay I was upgraded to a room on the club floor as a member of Ambassador program. The room, notably the bathroom is in much better condition on the club floor ; they have a great Italian restaurant and throuout the stay the people here are very helpful. For the price I paid they do offer great value and I will come back to this property when I return to Puebla in the future.
03 October 2012