Rated 4.2 out of 5 by 76
Rated 4.0 out of 5.0 by Gracida No muy bueno
Si quieren la verdad debo decir que me hizo sentir incomodo ver que no tienen ninguna filosofia ecologica. Gran desperdicio de papel y de agua (como tiraron agua para lavar la entrada).
El gimnasio es viejo, sus aparatos (sobre todo las caminadoras) estan a punto de fallar.
Tenía antojo de cenar una buena ensalada y no la encontre, me tuve que conformar con otra cosa.
No me pude sentar cómodamente a trabajar, el espacio destinado para ello es pequeño e impráctico.
Espero les sirvan mis comentarios.
16 May 2014
Rated 4.0 out of 5.0 by TICI BUENO CON MEJORIA
Sin duda es un excelente hotel con muy buenas instalaciones y servicios, en gral todo el personal muy amable aunque podría mejorar el servico de alimentos incluyendo el restaurante Alfredo Di Roma, sobre todo en la prontitud del servicio. Los desayunos son muy buenos pero el servicio de los meseros a veces es un poco lento.
15 May 2014
Rated 4.0 out of 5.0 by Marver Mi experiencia de una breve estancia
Es un excelente hotel, cómodo, agradable, con un restaurante que ofrece platillos de un excelente arte culinario, la alberca está climatizada de manera que siempre mantiene una temperatura agradable.
En general un excelente servicio.
28 April 2014
Rated 5.0 out of 5.0 by Mario M Great stay
At the end of the day it was neat to know a clean and comfy room was waiting. Highly recommended.
27 April 2014
Rated 4.0 out of 5.0 by reprachel Impressed
I am an IHG member and I must say I was more impressed by Intercon Puebla then in Mexico City where I stayed on the 13th and 14th (15th I as at Holiday Inn Guanajuato) then 16th I was at Puebla
The front desk staff was awesome. And so helpful! And knowledgeable! I even got the coupons for being an IHG member and some goodies in my room.
I got 2 rooms since there were 4 of us. We arrived at 8:50pm and went to order at the restaurant in the ground floor. When I walked to the bar to get my free drink the lady was so rude saying it wasn't 9pm anymore. I tried to tell her it has just been a minute or 2 and that we were checking out at 9am but she was rude about it. o rude that I did not bother using the 2 free drinks at the lobby (coupon from being an IHG member) cuz I did not wanna deal with someone mean after a long day of traveling.
Everything else was awesome. The only thing I was unhappy about with the accommodations is that the a/c was not working so we were not able to sleep at all after aa long day of being on the road cuz it was just way too hot!!!
22 April 2014
Rated 2.0 out of 5.0 by CaliMike No Response from Manager
I emailed my concerns to the hotel after checking out last week and I have still not heard anything back. I generally prefer to offer an opportunity for a Manager to respond to concerns before publicly posting them.
1. I left a tip for housekeeping in my room in the morning. I returned at 3:00 PM and the room was not cleaned but the tip was gone. As a business traveller, I have NEVER experienced such a situation. I expressed my security concerns to the front desk and they provided no response. I am glad I lock up all of my electronics!!! Who was in my room?? The maid that did come to eventually clean the room seemed like she was being inconvenienced.
2. The AC NEVER worked over my 3 day stay. I complained to the front desk SEVERAL times and it was never resolved. I tried to keep the sliding door open, but it was too humid and the bugs that entered did bite us.
3. If you are in town as a tourist, look for a local hotel closer to the town square because this hotel is quite far from tourist attractions.
01 April 2014
Rated 5.0 out of 5.0 El Hotel presidente Intercontinental es un gran hotel
Se descansa bien, se duerme bien, se come bien. Hay unos pajaritos que adornan el hotel con su canto y alegría.
31 March 2014
Rated 4.0 out of 5.0 by BigAlfonso Family tima
Puebla is a wonderful city and the experience to stay in this Intercontinental with my family was amazing room and amenities were very good. Front Desk staff had not enough training to attend properly ambassador member I need to ask and search my own answer how works the benefits in this hotel. One of benefits in club located in third floor where you can find a place to breakfast o snack in the afternoon very nice personnel in this room is educated and well trained to attend and you feel like special guest.
13 March 2014
Rated 1.0 out of 5.0 by Stolen Email Stolen Email Address & hotel continues to send me emails after I have notified them repeatedly
Someone stole my email address last year for this account and I have repeatedly tried to inform the hotel of this. However, I continue to receive email messages and booking confirmations.
10 March 2014
Rated 5.0 out of 5.0 by LOVELYMOM FAMILY
THE STAFF IS GREAT, THE SERVICE IS VERY GOOD.
THE BEDS ARE THE BEST.
ONLY AT THE RESTAURANTS THEY NEED BETTER SERVICE.
12 February 2014
Rated 4.0 out of 5.0 by Afranco Amor poblano
La ciudad de Puebla es una ciudad que cuenta con muchas características que la distinguen en México, en este hotel me la pasé muy cómodo muy tranquilo y me puedes pasar fácilmente a todas las partes que quise ir, además de que disfruté la comodidad la habitación sus hermosas instalaciones y el gran trato que me dio el personal, lo único que realmente no disfruté fue el desayuno bufet ya que considero que le hace falta mejorar su aspecto su calidad y su cantidad en términos generales este hotel es una gran opción para descansar y llevar negocios a esta ciudad Puebla
06 February 2014
Rated 5.0 out of 5.0 by Q007 Increible experiencia
Llegamos al hotel un viernes un dia antes de una reunión familiar y al pedir consejo en front desk para actividades en la noche nos dieron muy buenas y variadas opciones.
Una de ellas fue ir a ver un spokesman que después nos enteramos estaba hospedado en el hotel, por lo que mis hijos pudieron convivir con él de cerca y no solo a traves de un escenario.
06 February 2014
Rated 3.0 out of 5.0 decepción
el Hotel : muy bonito.
bar : estupendo.
buenas tiendas !
habitación: no estaba muy limpia, faltaban cosas, pe. secadora... personal tardaba los años en llegar !
no ok para esta clase de hoteles !!
mejor me quedo en el Holiday INn enfrente / al lado y uso el restaurant del Presidente :)
02 January 2014
Rated 5.0 out of 5.0 by Criz IC excellence
Overall this is a fantastic hotel and great staff. Especially the staff working the IC Club lounge in the morning(a young man from France really stood out, just can't remember his name).
It is a beautiful hotel with a beautiful lobby and having stayed in a few places in Puebla we will make the IC the place of choice in the future for our 2 annual stays there. As our 2 rooms were the only ones on the Club floor occupied we felt like we had the place to ourselves and the service was impeccable.
11 December 2013
Rated 4.0 out of 5.0 by Tom2014 great bed
Nice and spacious rooms with great beds, nice hotel design, although the pool was under renovation
24 October 2013
Rated 5.0 out of 5.0 by CarlosM Excellent, the best choice in Puebla for value and service of a 5 star hotel.
The hotel is above the typical Intercontinental, room contort, service, food and all aspects are outstanding.
The owner and General Manager are at all time behind of the details and service; it is a pleasure to return to this wonderful hotel
31 July 2013
Rated 5.0 out of 5.0 by novascotiaboyz ALWAYS WELCOMING
We love this everything about this hotel. From the moment the doorman greets you, you feel welcomed. Beautifully appointed public areas and suites that ooze elegance. The professional staff are always warm and ready to provide the highest level of service.
Fine restaurants that won't disappoint and the executive lounge is over the top. The management team of this hotel really care about the quality they provide to their guests.
30 June 2013
Rated 5.0 out of 5.0 by novascotiaboyz ALWAYS FABULOUS
We have stayed at many of the beautiful hotels of Puebla over the years but keep returning to the Intercontinental.
The service is excellent and the suites beautifully appointed. Even the standard rooms are posh and comfortable.
30 June 2013
Rated 5.0 out of 5.0 by Alfon Great Hotel
The Intercontinental Puebla is the place to stay when in Puebla. The building is gorgeous, and the rooms impecable. The courtesy of the staff and how clean the place is, are also worth mentioning. Definitely one of the best hotels ever!
22 May 2013
Rated 5.0 out of 5.0 by Archuy Room
Excellent room and bathroom facilities.
very comfortable bed.
05 May 2013
Rated 4.0 out of 5.0 by nati1006 reception
the girl at front desk was in bad mood her attitude was rude
05 April 2013
Rated 3.0 out of 5.0 by trader160 A/C PROBLEM AT INTERCONTINENTAL PUEBLA
The A/C never worked properly. We arrived late night from a party a decided to open the balcony doors to get cool air rather than reporting the A/C problem. In any case it was just one night.
17 February 2013
Rated 4.0 out of 5.0 by donald2013 good facility, comfortable and quiet
the hotel incredible, the food so good, amenities the necesary,
09 February 2013
Rated 5.0 out of 5.0 by theboys Always Wonderful!
Incredible service, fine dining, beautifully appointed suites. Value unmatched anywhere else in Puebla. Since my first visit, it remains my first choice when visiting this beautiful city. Thank you Presidente Puebla!
04 February 2013
Rated 5.0 out of 5.0 by theboys EXCEPTIONAL HOTEL
One of my favourite hotels in Mexico. From the moment you walk through the doors you know you're in for a treat! Oozing elegance, the public areas are grand and the suites are beautifully appointed.
The level of professionalism and service of the staff is exceptional. Old world charm at its very best.
27 January 2013
Rated 5.0 out of 5.0 by jpastrana Rooms and Service very comfortable
Rooms invites to relax and ammenities are excellent.
Food is great and services as well.
24 January 2013
Rated 4.0 out of 5.0 by Adonai70 Nice and confortable hotel, Spa is great.
I normally stay at the Club level rooms where breakfast and evening services are quite good. The Spa is quite nice and good service as well. Generally speaking, everything is good except for the Gym. IT is in bad condition, the trend mills do to work well and the weight equipment is broken. I have informed about this directly to the personnel in the hotel and written down my comments as well. It's a shame that this level of hotel do not pay attention and follow up. Thank you.
17 January 2013
Rated 4.0 out of 5.0 by Johnny36 VACATION TIME
IF YOU DO WANT A BETTER PLACE TO STAY, RATHER THAN THIS PROPERTY, THEN MAY I RECDOMMEND THE "LA NORIA"
PROPERTY IN WHICH IT DOES BELONG TO GRUPO PRESIDENTE.
UN FORUNATELY, THIS HOTEL CAN'T USE THE WORD "PRESIDENTE" BECAUSE IT ISN'T A PRESIDENTE PROPERTY.
14 January 2013
Rated 4.0 out of 5.0 breakfast at your club
Everything was perfect but the brerakfast at the club,
while your staff was very friendly, they were so understaffed that there was always a long wait to get everything: from glasses and plates to juice or coffee, and everythuignin between.
07 January 2013
Rated 5.0 out of 5.0 by ronzon19 Great experience
I had such a great time on InterContinental Puebla, the service and comfort was nothing but the best... for sure I'm coming back as soon as possible. Thanks!
06 January 2013