Rated 4.7 out of 5 by 387
Rated 5.0 out of 5.0 by luciferq 难忘的体验,谢谢
15 April 2015
Rated 5.0 out of 5.0 服务好，酒店位置便利
14 April 2015
Rated 1.0 out of 5.0 by Unhappy Jackie27 Worst stay EVER!!!
I'm Gold Elite with IHG Hotels and also have Ambassador status with the Intercontinental so I use this brand of hotels extensively.
I booked a club room with the Intercontinental Qingdao for 3 nights earlier this month but I had to leave after the first night because the hotel experience was so poor! In general, the atmosphere was not warm and welcoming. I was not greeted once as I walked past several staff on the way to check-in. Very few staff are able to communicate in English which was very frustrating. I called the operator to arrange pressing of some business shirts - she had great difficulty understanding me and making herself understood. 5 minutes later someone arrived at my door but not to pick up my laundry! The operator thought I wanted to order room service! After much trouble an inconvenience the situation was resolved and a fresh minion arrived to deal with the laundry.
Fast forward to cocktails in the club lounge. First of all it was crowded. Second of all the food was of a low standard, perhaps a notch below what you might get at an airport lounge. Third of all the cocktails were awful - no flavor just the overwhelming taste of alcohol. In fact, I don't know why you'd go to the trouble of making them a feature in marketing material and then not have someone properly trained in how to make them but there you go... Finally, no one could speak English well. Kinda makes it different to get anything resembling good service when no one can understand you.
Fast forward to dinner. There's a steak house in the lobby that boasts of having the best beef in Qingdao. I ordered a Wagyu strip loin. When it arrived at least a third of the cut was made up of hunks of fat. I kid you not. And not the fine marbling that Wagyu is renowned for either. Just massive globs of fat. To their credit the waitstaff didn't hesitate to replace it when I voiced my disappointment. The replacement cut was exactly as it should be and cooked to perfection. However, that's half an hour of my life that I'll never get back so would've much preferred they got it right first time around.
Fast forward to bedtime. My room is hot. I go to turn on the AC and what do I find? Drum roll please... There IS no AC!!! That's right absolutely no way of cooling my room. I do my best to sleep in the 24 degree heat but in the end resort to lying on the tiles in the cloak room.
Fast forward to breakfast. It was like feeding time at the Zoo! Many dishes were finished and either not being replaced or not being replaced quickly enough. Plates were not being collected and tables were not being cleaned. Beverage orders were forgotten or messed up and needed to be repeated several times. The hotel was busy and the staff were clearly out of their depth - the quality of the food and the overall experience suffered considerably as a result.
To summarize, completely unacceptable service for the prices they charge. I could pay my driver's wages for a month for what they were charging for 3 nights. I'm sure some marketing/PR person will be along shortly to spin this review and make a whole bunch of excuses but the fact remains - your money would be better spent elsewhere.
To their credit the Duty Manager and the Restaurant Manager handled my complaints professionally and seemed very sincere and apologetic. It was also no problem to refund the money I had paid for the two nights I would not be staying. It seems the middle management are well trained and have excellent English skills. It's a shame these qualities do not extend to the rest of the staff at the Intercontinental Qingdao.
13 April 2015