Rated 4.2 out of 5 by 260
Rated 4.0 out of 5.0 Look after your spa
There is a complete spa & health club in your hotel, but you should look after the dressing rooms, sauna & showers, they are not clean enough, not hygienic, cockroaches insects & bad smell!!! That must not be allowed in such a hotel.
20 January 2015
Rated 4.0 out of 5.0 by old grommit Great Service
Nice hotel, extremely efficient and friendly staff
20 January 2015
Rated 4.0 out of 5.0 by lsedky enjoying my stay in Riyadh
I spent 3 nights in Riyadh intercontinental
it was very luxurious and comfortable after renovation
nice clean rooms & bathrooms with all services especially the internet
good quality of food & good staff
the lounge needs better wide variety of meals
all in all my experience was very good & i recommend it to other travelers
16 January 2015
Rated 5.0 out of 5.0 by Shazee Memorable and unforgettable stay
It was a short stay but one of the most memorable and unforgettable stay I've ever had. I would like to thank Mr. Danish (guest relations) for helping me no my request, I really appeciate his efforts on making it possible. Regards to front office team as well, from the receptionist up to the concierge for the smooth check in and check out experience, double thumbs up for the job well done!
07 January 2015
Rated 3.0 out of 5.0 by Qaddarah Comfortable bed and great service.
The Hotel overall, vey nice . And the entrance lobby area sumptuous, but the room furniture are very old.
05 January 2015
Rated 3.0 out of 5.0 by Omani4ever Unpleasant experience
The hotel is quit old and I didn't enjoy the customer experience .
I am in ambassdor member and I didn't get the value of the card at all . I stayed in a club room and with a package including breakfast and when I had breakfast in the restaurant (not the club)I was charged without informing me that my stay allow me only to have breakfast in the club ( I have stayed in many intercoms and it's the customer choice where to have the breakfast as long as its included in his package )
Moreover , when I informed the staff they were not helpful at all so I had to pay that extra amount which should be already included in my package.
28 December 2014
Rated 5.0 out of 5.0 Nice hotel and staff
I really like my stay in Riyadh Intercontinental. Very decent place with polite staff.
27 December 2014
Rated 2.0 out of 5.0 Not a happy camper!!
I will start with by saying the hotel complex is huge and has beautiful décor. Most of the staff were awesome and went out of their way to say hi and to please. Set that aside the front desk personnel were not very knowledgeable, made many mistakes on the billing and entering the proper data for IHG points and qualifying stay. I was even misled by person checking me in that there was a hot tub, he even called to confirm. I then ventured to the health club area after checking in room to find out that was not one in that area. Supposedly there is one in an area that is under construction but they did not advise me of this and nothing was done for the inconvenience. If you are already platinum elite do not upgrade to ambassador because it gave no extra benefits other than a box of dates that I don't eat anyway. I have a complaint filed with IHG and have not heard response from hotel.
23 December 2014