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Riyadh

Rated 4.2 out of 5 by 160 reviewers.
Rated 3.0 out of 5.0 by Comfortable but old Very friendly personal and good service. The only negative comment is that the rooms are older and need to Be renovated as soon as possible. The rest is already renovated and in a good condition. 26 January 2014
Rated 5.0 out of 5.0 by Happy as always Over and over, the Intercon. is my second home when on business or personal travel. They wrote the book on customer loyalty and genuine satisfaction. 06 January 2014
Rated 5.0 out of 5.0 by Your staff are outstanding! Unfortunately due to work commitments I could not travel home this festive season and instead stayed with you in Riyadh. Your team really went out of their way again to make my stay a memorable one. In particular Julian at the Front Desk, who is one of the best FO staff I have had the pleasure of meeting. He has an amazing attention to detail and customer service, which you should recognize and reward. Also the entire Club Lounge staff who have a great manager, motivating them to really take care of regular guests, making business a breeze at the Intercont in Riyadh. The only complaint would be that the Lufthansa crew should be asked to be a bit more mindful of other guests in the Lounge. Each evening they seemed to take the place over and were too loud for those of us trying to have business meetings or finish the day's work. 05 January 2014
Rated 5.0 out of 5.0 by Mr Good stay and haby to stay in riyadh Good stay in riydah 04 January 2014
Rated 5.0 out of 5.0 by A great hotel in Riyadh Comfortable stay and very good recognition of IHG memebsrs.Facilities are good. The room work desk and details are well designed and placed. The bathrooms / tubs could be a little bigger but it is due to building layout. Overall a highly recommended hotel.... 03 January 2014
Rated 4.0 out of 5.0 by Cold in Riyadh! I have stayed at the Intercon when visiting Riyadh for over 20 years. I remain convinced that this is one of the finest hotels in the Region, but during my last stay, I was somewhat disappointed with the quality of service, refreshments and attention to detail, particularly in the Club Lounge. Also, the air conditioning was uncomfortably high and, despite repeated comment, this continued throughout my visit -unpleasant, unnecessary,and a waste of resource! 01 January 2014
Rated 3.0 out of 5.0 by please rebuild I like the service there but I really think you need to completely rebuild the hotel to keep your IHG standard in the middle east 31 December 2013
Rated 3.0 out of 5.0 by It needs to be rebuilt The locative this hotel is great. But when I'm there i feel like I'm back in the 80's. IHG have tried to revamp it but it just doesn't work. When I went to the heated pool, Gym, restaurants or room I feel like this place needs to be built from scratch. Sometimes the cosmetics just don't work. 30 December 2013
Rated 4.0 out of 5.0 by Good for Riyadh As usual, a dependable hotel in Riyadh - great for business. 28 December 2013
Rated 5.0 out of 5.0 by Passion to deliver Intercontinental Hotels Premier than the other hotels. But I would be a Feels the level of the hotel, such as those feeling I got at InterContinental Mecca, as well as InterContinental Dubai. Thanks so much for the InterContinental team work and top management of high performance and Excellence, always reminding continuous development and passion to deliver Looking forward for your next step. 28 December 2013
Rated 5.0 out of 5.0 by Riyadh Intercontenetal It's was good experience to stay in Riyadh Intercontenetal 27 December 2013
Rated 5.0 out of 5.0 Excellent Service Very nice property. Rooms are very clean, comfortable bed and excellent service 27 December 2013
Rated 5.0 out of 5.0 by Mosquitoes in the room Overall an excellent experience. However I was greeted in the room by at least a dozen mosquitoes which I spent the next 3 days dealing with. 23 December 2013
Rated 5.0 out of 5.0 by Outstanding property I was in Riyadh on 15th Dec and stayed at this hotel for one night. Even though it is not a brand new property, it is well maintained and pretty huge. Friendly staff and a few good restaurants made it even better. Recommended for anyone who is looking for quality stay in Riyadh and willing to pay slightly higher than similar rated property? 19 December 2013
Rated 5.0 out of 5.0 by comfortable its good to me and greatest to come to this place for alot of resons 19 December 2013
Rated 5.0 out of 5.0 by Made the visit to Riyadh a most pleasant experience. The food waas outstanding and the service was excellent. The Intercontinental made the stay in a foreing country seem like home. 16 December 2013
Rated 3.0 out of 5.0 Good staff but tired property A good location, especially for the Ministries, but in need of renovation now in the rooms. Staff are friendly and helpful. Expensive for what it is at the moment, worth considering when the room upgrade program has been completed. 16 December 2013
Rated 3.0 out of 5.0 by Great bed, small bathroom The property itself is excellent, but the Junior Suite I stayed in had 2 adjoining rooms and a lot of noise came in from one of the neighbouring suites. I had a 3:45am start next morning for an early flight so by 2 am had to call security to get the neighbours to lower the volume of the Arabic music. The toilet was small; not befitting an Intercon property. The club lounge was nice - not enough tables outside and not enough English reading material - but food was ok. 14 December 2013
Rated 5.0 out of 5.0 by Your Staff At all locations in your hotel there was v3ry friendly, nice and helpfull Staff. I really liked the conciergen (please excuse me, that I forgot his name) and the staff at the reception. 13 December 2013
Rated 5.0 out of 5.0 by Very good Hotel - The Riad Interconti ist a very delightful designed Hotel. With an Homefeeling ambient. Well educated staff, finding solutions, and solving problems. The only missing is for somebody who is living in the Westerly World a glass of Rid Wine! Everything else is perfect provided. I will be happy to join the Hotel on my next Trip. 12 December 2013
Rated 4.0 out of 5.0 by Hotel Quality Hotel is renovated but still not comparable to other Int Hotel over the world 12 December 2013
Rated 5.0 out of 5.0 by Great service very comfortable hotel and food services thanks for all staff 01 December 2013
Rated 4.0 out of 5.0 Comfortable but old The room is comfortable but the design and furniture are towards the old fashion and design. Some might enjoy it some don't. Staff are adequately trained but I expected more in a 5 star hotel. All staff are friendly but most have problem converse in English. 30 November 2013
Rated 5.0 out of 5.0 by Awesome Overall it's an awesome experience.its really worth for money .whatever they are charging ,so providing equally the best service. 29 November 2013
Rated 5.0 out of 5.0 by Stay at Riyadh I had a wonderful stay at the intercontinental Riyadh. the rooms were fabulous and the staff really helpful and friendly. In particular Mr. Faheem at the check in desk helped me with my booking and gave good information on the rewards scheme. I wish Intercontinental Riyadh more success and a bright future. 23 November 2013
Rated 3.0 out of 5.0 comfortable This hotel appropriate for business trip, and contains good restaurant 23 November 2013
Rated 5.0 out of 5.0 by Very nice hotel but far away from city live Nice and clean but far away from cocotte live and overpriced 21 November 2013
Rated 5.0 out of 5.0 by Great Services and friendly staff I have been for many years admiring the staff services with their pleasant smile. I always consider this hotel as my second home. I always appreciate the continued cooperation and assistance of the Management and special thanks to all staff at reception and butlers and other staff who have been pleasant in their services. Best of Luck to all who made me loyal all the time to this hotel. 21 November 2013
Rated 3.0 out of 5.0 by Poor management & clear lack of training I am a platinum & ambassador member and made my reservations personally in the official Intercont. site. Surprisingly,when I came to check in the first hotel receptionist told me you have no reservation !!! Then another person came and gave the same reply, despite that i gave them the spelling of my name in both Arabic and English.Then I gave them my Priority Club #,and they found my reservation??? Then came another issue, I reserved a superior room,but they insisted that it was a standard room. I became very upset , and after checking by a third person he told me i was right and apologized & gave me the upgrade i was entitled. Under all of this mess and very long delay i wanted to verify that breakfast was included. I was more than shocked to told NO. Again when I insisted that I made it included when making the reservation, they checked and told me yes u r right !!?? All of this reflects a great mess & poor training and management. After about 30 minutes i went down to see the exhibition of a major conference to be held next morning.I asked the reception about the location ( King Faisal Hall inside the hotel) ,so i took my car to go to gate 6, where he told me. To my surprise, it was a totally different event ( ladies only event ) ?? So I asked the security man about the hall of our conference. His answer was more than shocking,he said there was no such conference at the hotel . When it old him that the signs of the conference were displayed the hotel,s lobby,he said i swear there is non !! I asked him please ask security manager so i don't have to go from gate to gate. He shouted at me that he will not do anything and if i need his manager i can go to him . He was very impolite and not helpful.His name is Salim. So i drove back to the lobby and asked the same Filipino receptionist why he gave me the wrong directions, he simply said he made a mistake, with no sincere apology!!?? Housekeeping is another weakness in the hotel. After checking in my room, i went to the toilet- which is supposed to be very clean- but found a lady's hair clip on the floor !!! I decided to leave it there. To my surprise, next day and the day after, that is 2 consecutive days, housekeeping came and did my room and the hair clip was still on the floor. This clearly means that they did not mop the toilet floor. Furthermore, they never vacuumed my room until i complained on my last day. 17 November 2013
Rated 5.0 out of 5.0 by Very nice Very nice Very nice Very nice Very nice Very nice Very nice Very nice Very nice Very nice Very niceVery nice Very nice 16 November 2013
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Riyadh
  • Al Maather Street
  • Riyadh , 11481
  • Saudi Arabia
  • Front Desk +966-11-4655000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Arabic, English, French, Hindi, Italian, Tagalog

Pet Policy

Contact hotel for details
  • Local Time

    1:33 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      3:00 PM

    Currency

    • Saudi Riyal ر.س.‏ (SAR)

    Accessibility

    • Service animals allowed
    • 7 Room(s) with Accessibility Standards
    • Parking