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Riyadh

Rated 4.2 out of 5 by 163 reviewers.
Rated 5.0 out of 5.0 by Great Services and friendly staff I have been for many years admiring the staff services with their pleasant smile. I always consider this hotel as my second home. I always appreciate the continued cooperation and assistance of the Management and special thanks to all staff at reception and butlers and other staff who have been pleasant in their services. Best of Luck to all who made me loyal all the time to this hotel. 21 November 2013
Rated 3.0 out of 5.0 by Poor management & clear lack of training I am a platinum & ambassador member and made my reservations personally in the official Intercont. site. Surprisingly,when I came to check in the first hotel receptionist told me you have no reservation !!! Then another person came and gave the same reply, despite that i gave them the spelling of my name in both Arabic and English.Then I gave them my Priority Club #,and they found my reservation??? Then came another issue, I reserved a superior room,but they insisted that it was a standard room. I became very upset , and after checking by a third person he told me i was right and apologized & gave me the upgrade i was entitled. Under all of this mess and very long delay i wanted to verify that breakfast was included. I was more than shocked to told NO. Again when I insisted that I made it included when making the reservation, they checked and told me yes u r right !!?? All of this reflects a great mess & poor training and management. After about 30 minutes i went down to see the exhibition of a major conference to be held next morning.I asked the reception about the location ( King Faisal Hall inside the hotel) ,so i took my car to go to gate 6, where he told me. To my surprise, it was a totally different event ( ladies only event ) ?? So I asked the security man about the hall of our conference. His answer was more than shocking,he said there was no such conference at the hotel . When it old him that the signs of the conference were displayed the hotel,s lobby,he said i swear there is non !! I asked him please ask security manager so i don't have to go from gate to gate. He shouted at me that he will not do anything and if i need his manager i can go to him . He was very impolite and not helpful.His name is Salim. So i drove back to the lobby and asked the same Filipino receptionist why he gave me the wrong directions, he simply said he made a mistake, with no sincere apology!!?? Housekeeping is another weakness in the hotel. After checking in my room, i went to the toilet- which is supposed to be very clean- but found a lady's hair clip on the floor !!! I decided to leave it there. To my surprise, next day and the day after, that is 2 consecutive days, housekeeping came and did my room and the hair clip was still on the floor. This clearly means that they did not mop the toilet floor. Furthermore, they never vacuumed my room until i complained on my last day. 17 November 2013
Rated 5.0 out of 5.0 by Very nice Very nice Very nice Very nice Very nice Very nice Very nice Very nice Very nice Very nice Very niceVery nice Very nice 16 November 2013
Rated 5.0 out of 5.0 exceptional Always a pleasure to stay at this location. the staff is excellent and very nice. 14 November 2013
Rated 4.0 out of 5.0 by Comfortable bed and great servicd I enjoyed the stay The team is nice Hotel is clean Good value for money 09 November 2013
Rated 1.0 out of 5.0 by Poor service I had to call consierge when outside the hotel to arrange somethings for me and my experience was horrible. First of all, I had to be waiting at the phonoe for more than 3 minutes each call. After, I was redirected to somebody that was not the actual consierge. Even one time they said There was not consierge on duty!!!!! Amazing in a 4/5 star hotel. !!!! the final end was when with one of those guys that answered as bening a consierge, I did a reservation for a car to take me to the airport the last day of stage, that was confirmed by this same guy. When I got to the lobby the last day to pick my car, no reservation had been done. I had to wait for my car till the issue was solved. I spoke with the manager at that time and told him I was going to put a complaint. I think this is not fair in a hotel of this quality. The rest at the hotel was good to excelent, but all masked by the poor to very bad service. 06 November 2013
Rated 5.0 out of 5.0 by Intercontinental Reward Club Not considered in any step during the booking, the stay or check out. 03 November 2013
Rated 5.0 out of 5.0 by renovated Upscale renovated rooms Because the old rooms are very bad Speciality Hotel everything 31 October 2013
Rated 5.0 out of 5.0 by IHG in Riyadh stay The entire hotel stay was excellent! The reception desk personnel were outstanding! They all were extremely knowledgeable of every situation and question that arose! Breakfast was excellent every morning and so was the staff that worked in that area. I signed up for the Ambassador Club while staying in Riyadh. Every evening the hotel had a very nice selection of food including deserts. Everything about the hotel is excellent. Extremely clean and very quiet. Very nice stay overall. I recommend this hotel to everyone! Thank you 23 October 2013
Rated 5.0 out of 5.0 by Outstanding Staff As always my stay in the hotel was great. The staff from check in to departure was great. My work partner left his cell phone in the club lounge when we departed for the airport. We noticed it once we arrived at Riyadh airport. I called the club lounge they located and between them and the concierge found a driver to bring his phone to him while we were checking out baggage at the airport. We did not have enough time to drive back to the hotel. The staff went ABOVE and BEYOND and he was able to get his phone in plenty of time before our flight departed. The swift action of your staff in the club and concierge and all involved was very impressive. That kind of service is what I have come to expect from staying at Intercon's worldwide and the main reason I loyal to your company. thank you, 22 October 2013
Rated 5.0 out of 5.0 by Lovely stay Stayed in sept/oct for three weeks and had a lovely friendly comfortable stay. Lovely staff who couldnt do enough for you 21 October 2013
Rated 1.0 out of 5.0 by Club i excellent I lik to stay in thi hotel for longer durtion. The only issue i that the reward points accumultion is low for long dration loyal cutomers. Ther should be prvision to add rewards points on daily basis 18 October 2013
Rated 4.0 out of 5.0 by Intercontinental Riyadh - Stay The Hotel location is very good as well as the new renovated Lobby area. The fitness center is excellent which would encourage me to book again in the hotel. The breafast is generous and the service is good as well. The problem is the bathroom which is old and need serious renovation. I hope this would be done soon. 14 October 2013
Rated 5.0 out of 5.0 by Excellent experience..Felt the improvement I often stay at this hotel and I like the hotel but at my most recent stay I noticed significant improvement in the services and I was really treated a priority club member. 07 October 2013
Rated 5.0 out of 5.0 by Excellent gesture and great services Dear Sir Thanks for excellent gesture and great services offered by your hotel. I really enjoyed staying in your hotel. In fact, your hotel has been the best among all the hotel I have till date. Wish you all the best and please keep it up! - Narendra 02 October 2013
Rated 5.0 out of 5.0 by Excellent gesture and great service Dear Sir, I found your hotel the best among all other I have stayed till date. The hotel stuff has been very courteous, polite, shown great gesture towards the guest and provided great services which allow us to feel special and enjoyed comfortable stay at your hotel. Wish you and your stuff a great success. Keep it up! - Narendra 02 October 2013
Rated 5.0 out of 5.0 by Great option for trips in the area Hotel is a great option for trips in Dammam / Al Khobar area. Rooms are very nice and clean, room's furniture is new and modern, internet is high speed. Breakfast is very nice, lots of choices for the food. 01 October 2013
Rated 5.0 out of 5.0 by Fantastic Service I always have a very good stay when I visit Riyadh Intercontinental Hotel but this time I had an exceptionally good stay. This is due in particular to the assistance of the staff in ensuring that I made my flight home despite leaving my passport in the limousine service provided by the hotel. The duty night manager on 27 September explored every avenue to ensure the passport made it back to me in time. Despite the Abu Diyab manager having left for the evening he found his number, contacted him at home and made contact with the driver to get him to return to the airport and give me my passport. He performed well beyond the call of duty and showed initiative to solve the problem for a loyal customer. I made my flight home. My only regret is that I do not have his name to thank him. 01 October 2013
Rated 4.0 out of 5.0 by good overall experience Excellent and helpul stuff . hotel overall experience is recommended 30 September 2013
Rated 3.0 out of 5.0 by Golf is plus Very old and run down rooms ,staff are courteous and the golf course is a plus but the rooms need to be upgraded 29 September 2013
Rated 3.0 out of 5.0 by I made the same mistake again Ive stayed at the Riyadh Intercon countless times over the last three or four years and I love the location. Ive been promised that the rooms are being renovated "soon" for the entire time Ive been staying there. I wont be fooled again though, I will stay at Faisaliah or Ritz. The rooms are tired and the bathrooms are really substandard. At nearly $400 US dollars per night, the hotel is overpriced. The staff are very friendly and courteous with one exception, the cafe off of the lobby has the worst service. The food is pretty good and the coffee and tea are excellent, its amazing that the staff has always been slow and inattentive. 29 September 2013
Rated 4.0 out of 5.0 by A Comfortable bed. Too old furniture. Good restaurant 29 September 2013
Rated 4.0 out of 5.0 by Comfortable bed Great Service. The room was clean.Breakfast had a variety of good food. The service overall was very good. Internet in the room was fast. 29 September 2013
Rated 5.0 out of 5.0 by Check in First Class As always greeted by entire staff and a fine oiled machine as the staff all seem to work well together. Special thanks to Julian who always remembers your name and his personal care is top notch! 26 September 2013
Rated 5.0 out of 5.0 by Great Hotel The hotel itself is very modern, with great ammenties and services on offer. The restaurant has a great sellection of food, not only for lunch and dinner, but the breakfast buffet also has a good and varied selection of food.Will definitely be staying there again. 26 September 2013
Rated 1.0 out of 5.0 by great service The service and clealinesss very good. The ambiance is great. The launge sices are perfect. 24 September 2013
Rated 5.0 out of 5.0 Comfortable bed and great service It was a very good stay at Riyadh , the staff greeted me very will . 23 September 2013
Rated 5.0 out of 5.0 by Always wonderful I have stayed at the Riyadh Intercontinental many times over the last 5 years, but this was my first visit since the conclusion of their recent remodel. The lobby is fantastic, the food in the lobby restaurant is exceptional and the personnel are as helpful as ever. I especially was happy to see the shoe-shine location in the lobby, the best shine I've ever gotten. 23 September 2013
Rated 5.0 out of 5.0 by Pleasant staff Very nice facility with good amenities. Staff very attentive and with nice personalities. Makes for a pleasant exchange. Thanks very much. 23 September 2013
Rated 4.0 out of 5.0 by Very good overall very pleasant stay. room is a little bite old 23 September 2013
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Riyadh
  • Al Maather Street
  • Riyadh , 11481
  • Saudi Arabia
  • Front Desk +966-11-4655000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Arabic, English, French, Hindi, Italian, Tagalog

Pet Policy

Contact hotel for details
  • Local Time

    12:15 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      3:00 PM

    Currency

    • Saudi Riyal ر.س.‏ (SAR)

    Accessibility

    • Service animals allowed
    • 7 Room(s) with Accessibility Standards
    • Parking