Rated 4.1 out of 5 by 362
Rated 5.0 out of 5.0 by Graham38 Go on, spoil yourself
Great hotel in the best location in a wonderful city. If you can afford to, then do it, and spoil yourself and your other half...
May 22, 2015
Rated 1.0 out of 5.0 by mahtani b Do not value regular IHG guests/members
Very disappointed as I explained earlier. Unlikely for me to stay IHG Hotels any further
May 21, 2015
Rated 3.0 out of 5.0 by LA-CA Staff listened to us after a rough start
We were very disappointed at first because of the tiny room we were given even as Platinum Ambassador members. There was no chest of drawers, very few hangers and no place to unpack. We told the staff that we were so disappointed that we would check out the next day, but they upgraded us to a junior suite, which was lovely, a nice size and lovely view. So it all worked out in the end. It was not the staff's fault. In fact, they were very kind and gracious. I'd give the staff five stars, but the hotel value only three stars.
May 20, 2015
Rated 5.0 out of 5.0 by drbarrett25 Two day in Rome
Awesome location and exceptional service. From the moment we walked in from the Spanish steps, we felt welcome and cared for by the staff.
May 19, 2015
Rated 5.0 out of 5.0 by sioniukb 位置一流，房间布置氛围很好
May 19, 2015
Rated 5.0 out of 5.0 by yycflip Simply remarkable!
It was a perfect 3 night stay!
Check in was a breeze and the agent was very helpful and very welcoming. Platinum Ambassador membership was acknowledged and benefits explained. I was upgraded to a corner room on the fifth floor overlooking Via Sistina with an amazing view of the Spanish Steps and Roman skyline
Fruits, water and cookies were already in the room but a few minutes later, another set of gifts were brought up to my room.
The room was simply amazing and very big.
The next day, a friend and her husband took me out for my birthday dinner and when I got back to the hotel at around 1 AM, a nice surprise of a bottle sparkling wine was waiting in my room along with a thoughtful handwritten birthday card. As it was too late and I had enough wine to drink during dinner, I did not touch the sparkling wine and when I got back from my tour the next day, the same bottle of sparkling wine was still set on the corner table in fresh ice bucket.
Staff were all friendly and very approachable and knowledgeable.
The property's perfect location, old world charm, excellent amenities and the staff's attention to detail made my stay simply remarkable.
Highly recommended and would not hesitate going back again.
May 18, 2015
Rated 4.0 out of 5.0 by Dino48 Staff great
Room was small but clean. Shower was miniscule. Nevertheless, it's a fine hotel with a great staff in an outstanding location. Will go back again and insist on a bigger room.
May 18, 2015
Rated 5.0 out of 5.0 by RomeNick Cannot fault this hotel.
We could not fault this hotel. It is right in the heart of Rome, at the top of The Spanish Steps and is in walking distance of all the main sites such as The Colosseum, Forum, Trevi Fountain and the Vatican City.
Although traditional internally, the hotel is beautifully and tastefully decorated and it is very well maintained.
The service is second to none. It is unobtrusive but always extremely attentive. Staff are smiling, friendly and helpful. The buffet breakfasts are wonderful with an extensive choice of hot and cold dishes and it was delightful to sit in the internal courtyard for breakfast on sunny mornings.
We also greatly enjoyed drinks and dinner on the roof terrace with views over the skyline of the city. It is not cheap up here, but the food is of an excellent quality and it was very pleasant to enjoy pre-dinner drinks here on some evenings and a delicious meal on another. There are outdoor heaters should the temperature drop.
May 18, 2015