Rated 4.0 out of 5 by 241
Rated 5.0 out of 5.0 by Bryan1 Great Experience
After a long haul flight and arriving early in the evening jet lagged and exhausted to hear the sweet sound of Welcome, welcome, welcome from behind the reception desk is so assuring, welcoming and most of all comforting.
Staff at this hotel will go out of their way to please. Everyone from the bell boys, concierge, reception,restaurants, guest relations manager and not to forget all those important people that work behind the scene "A very BIG Thank you".
It is you that takes this amazing brand to a level of excellence.
I have found my new home in Roma.
04 October 2014
Rated 2.0 out of 5.0 by Rgbargee1 Not the five star experience we expected.
Our three day stay was not as good as we hoped for as the room was awful.
We are frequent users of IHG brand hotels and clock up at least 70 nights a year. We have reached top status of Royal Ambassador and receive an upgraded room as part of the loyalty program.Unfortunately for us, our upgraded room was a real disappointment. It is called a suite, but the lounge room is the size of a corridor. Watching TV at such a close distance is not comfortable. The furniture is dated and seating uncomfortable.
We booked two rooms as a friend was travelling with us and to our surprise his regular room was much nicer than the "suite".
We suggest that you always ask to see the upgraded room as at this hotel the rooms are very "hit and miss".
Service to our room was very slow.By way of an example it took two hours to get a wine glass delivered to the room.This only happened after I took the lift down to complain to front desk. My wife was even told after an hour of waiting for the wine glass, "we are very busy", not at all five star service!
We had other problems but will leave it here for now.
The common areas are much nicer than our room and the terrace and lounge very pleasant. The rooftop restaurant offers a good view of Rome.
We will return to Rome one of these days, but NOT to this hotel.
02 October 2014
Rated 2.0 out of 5.0 by Good location, poor room No room to unpack
The room had no drawers or any other place to put clothes so we had to live out of our suitcases for the 5 days. We opened the ironing board just to have a flat surface to put clothes on. When I talked to the staff about this, they ignored us for the rest of our stay. The doorman NEVER opened a door, not even when checking out and pulling bags with us.
01 October 2014
Rated 3.0 out of 5.0 by Surin Free Weekend Night
As a use of a free weekend night I was denied the privileges of a regular guest.
01 October 2014
Rated 5.0 out of 5.0 by Tropnevad1 What a view!
We were celebrating our 30th wedding anniversary, and got an upgrade to a room with a HUGE terrace overlooking the city. It was wonderful. I also recommend a la carte room service for breakfast, especially if you aren't a big eater at breakfast, as the room service presentation is excellent, and cheaper than the breakfast buffet that is offered at the second floor restaurant in the hotel.
01 October 2014
Rated 4.0 out of 5.0 by vbhb best breakfast
best breakfast in Italy
great location and rooftop bar
29 September 2014
Rated 5.0 out of 5.0 by FlightCrewFlyer Great Location
Excellent experience at this hotel! Fantastic location at the top of the Spanish Steps, clean comfortable room, and wonderful, friendly staff. A great use of Priority Club points, as the cash price of the room is high.
26 September 2014
Rated 5.0 out of 5.0 by MDB52 Excellent Hotel In a great location
This hotel was exactly as described a classic old hotel in one of the great locations in Rome. Almost all of the sites and shopping you want to visit are within walking distance and the Metro is right around the corner.
Terrace restaurant and bar are a beautiful quiet oasis after a long day.
Thanks again and we plan to return
25 September 2014
Rated 5.0 out of 5.0 by Sultan Alshahrani An Amazing Experience
I like this hotel. Staff are nice and helpful. Location is perfect near the Spanish steps.
24 September 2014
Rated 5.0 out of 5.0 by TD68 Einfach Super
Alle wichtigen Kriterien zu meiner Zufriedenheit erfüllt!
Schönes Zimmer .. nette Atmosphäre ...
Bester Start zur Rombesichtigung.
24 September 2014
Rated 5.0 out of 5.0 by Tommasso Great Experience
Great facility, in great location...top of Spanish Steps..rooftop bar is incredible
19 September 2014
Rated 5.0 out of 5.0 by kennyd7 Millionaire view from the terrace bar and restaurant
topped off our visit and soaked up the sunshine and a cool beer with a view of Rome which is truly stunning.
18 September 2014
Rated 4.0 out of 5.0 by sirbob Great location, poor rooms
The location of the hotel is excellent for exploring all the key historic sights of Rome and there is no better way to end the day than to watch the sun set over the city whilst sipping cocktails on the Terrace Bar. That been said the overall comfort and size of the rooms are well below that which I have come to expect from all the other Intercontinental Hotels I have stayed in. As a Platinum Ambassador who has stayed over 50 nights so far this year in IHG hotels as a hotel (fantastic location) it was a poor choice to use four reward nights in. The toiletries did not contain hair conditioner; the room was very small (but well decorated and clean). Mineral water was limited to two bottles a day, the fresh fruit consisted of four Necterines during the whole stay consequently the hotel did not live up to the billing and expectations I had set for my wife and the Intercontinental hotel brand. The room was classified as Deluxe but was the worst Intercontinental hotel room I have ever stayed in.
18 September 2014
Rated 3.0 out of 5.0 by mdlou upgrade
in your question if i received an upgrade i answered yes but the upgrade was really for me a downgrade compared to my previous stay experience at the hotel
17 September 2014
Rated 1.0 out of 5.0 by UK husband and wife Nice hotel living in the past
As an ambassador my wife and I recieved a room upgrade. The room we had was clean and wel presented, but it was dark and dingy, the bathroom tiny and the outside shared patio area frankly an embarassment.
15 September 2014
Rated 5.0 out of 5.0 by Herb2014 Nice experience
Was our first visit to Rome and we had a great experience. Great Location right at the Spanish steps and close to shopping and sights. Perfect getaway. Very memorable trip.
14 September 2014
Rated 4.0 out of 5.0 by Azzam77un beds was not comfort at all
this is my first visit to this hotel
I choose it due to his location & my membership in HIG
the room was small bathroom set was incomplete, you need to ask for what you need to give you
staff not speaking English - room service & house keepers - my room was in 5th floor under the BAR my children cannot sleep will due to noise at the night
In general the staff was very friendly,
thank you for all of them
13 September 2014
Rated 4.0 out of 5.0 by vaughany location not good
Beer too expensive , internet service not good, television channels very poor , hotel of this standard must have sky sport
13 September 2014
Rated 5.0 out of 5.0 by Sunandsurf great concierge
We stayed in Rome for 1 night, but we got to see so much thanks to the assistance from the concierge staff
12 September 2014
Rated 5.0 out of 5.0 by FLYDOC Ultimate Rome
The Hotel experience was the icing on the cake during our time in Rome!
11 September 2014
Rated 5.0 out of 5.0 by Neil13 Great room and excellent service from Concierge
As an Ambassador Member of IHG we were given an upgrade to a suite, which accommodated my wife and I plus our 19 year old son very comfortably.
We did not eat in the hotel but we received excellent recommendations from the concierge for good local restaurants within walking distance of the hotel.
09 September 2014
Rated 2.0 out of 5.0 by GBZ02 Great Location
This hotel is in a great location, at the Spanish Steps and close to the historical district.
The hotel is in serious need of rehabilitation.
Room was comfortable but quite small. Based on the value vs. cost I will find a better hotel in Rome.
08 September 2014
Rated 3.0 out of 5.0 by bula1974 Breakfast & Limo Service
The hotel can't be beaten for location, and friendly staff, however, don't waste your money on the limo service it is terrible, your just as well getting a white taxi from the airport will be the same standard of car and service.
The Breakfast is a disaster zone if you are lucky enough to be seated before starvation, the service is erratic, and the buffet is always poorly stocked. Two mornings in a row I gave up waiting and went out for breakfast which is annoying at £40 a cover! Saying that it is one of the better hotels in Rome and the staff are a pleasure.
06 September 2014
Rated 5.0 out of 5.0 by Luigi 3 Best Hotel Staff in Rome
Everyone at the hotel from the General Manager to the Concierge exceeded our expectations - They were thoughtful, concerned , knowledgeable and most importantly extremely helpful - If you want to be treated like family, I highly recommend this hotel - It also has the best location in Rome -
03 September 2014
Rated 5.0 out of 5.0 by CCBean Wonderful experience
Reservations were booked for us by Emotions in Tour by Romasi, a tour agency based in Rome. The Concierge at the hotel was most helpful as we needed to ship items back to the U.S. He went above and beyond the call of duty and we were able to spend time sight-seeing, not in line at a post office. Staff was lovely-hotel is beautiful and we loved our garden patio!
02 September 2014
Rated 5.0 out of 5.0 by JIMMYD28 Intercontinental Hotel A Great Stay in Rome!
The Hotel Intercontinental in Rome is a great choice for Hotels. Sits conveniently at the Top of the Spanish steps, but more importantly, the Hotel is Very Clean, Rooms are Roomy, excellent Breakfast Buffet (which is included in the price of the room), and the Rates are among the Best in Rome for the location, quality of hotel and amenities....
01 September 2014
Rated 5.0 out of 5.0 by azk613 A trip we will not forget!
My wife and I went on a Europe trip for our honeymoon and this hotel was by far the best we stayed in. The concierge went above and beyond and the complimentary bottle of champagne waiting for us in the room was a nice touch.
28 August 2014
Rated 5.0 out of 5.0 by Ritchied Another Great Intercon Experience
From the minute we arrived we felt welcome at the hotel. The front desk immediately confirmed our Ambassador Club room upgrade, informed us of the amenities including a free bottle of wine and fruit in our room, and asked if we needed late check out.
The room was very nice....a junior suite with a terrace.
The concierge helped us to book dinner and the recommended restaurant was exactly what we had asked for.
The only bad thing is that we were only there for one night....
The concierge also helped us to send some boxes to northern Italy....and followed up with an email to provide the waybill number and confirm the cost.
27 August 2014
Rated 4.0 out of 5.0 by Dave11112222 Great location
Great location. Do not expect much from the room upgrade that comes with Ambassador membership. Room was small, but very comfortable bed. The room was not fully cleaned when we arrived, Breakfast was ok, nothing spectacular and make sure you know if it is included in your rate for each night,
23 August 2014
Rated 5.0 out of 5.0 by chalo125 Excelente ubicación
El hotel tiene una ubicación priviligiada, a unos pasos de la Plaza España, además una arquitectura unica, habitaciones muy bien decoradas y comadas y trato amable de su personal
21 August 2014