Rated 4.2 out of 5 by 349
Rated 4.0 out of 5.0 by golfer doll Roman Holiday
We began our stay in Rome when we checked in to our hotel, Crowne Plaza Hotel Rome-St. Peter's.
Our room was clean, ready and no more and no less than what I expected, I was satisfied. The front desk reception and concierge went out of their way to answer questions regarding how to get places, how to get the bus, how to find a taxi and had answers for everything. The pillows, bedding and bed were outstanding. I have not had better sleeping accommodations. I was happy they had a dining room open, we had dinner there our first night. It is more like a café but it had hot pasta and some decent wine so I was happy. Another evening I went down to the lounge and had a glass of wine and was served some peanuts, crackers, pretzels and some other condiment. Very nice. This is a good place to land when in Rome, not far from the airport or the city to sightsee and convenient to get around.
June 5, 2014
Rated 5.0 out of 5.0 by Gaterp Wonderful hotel and staff
We enjoyed our stay here and the entire staff was friendly and helpful. Shuttle bus service was excellent and a great value. If you don't need to stay in the center of Rome, then I recommend this location. No complaints only complements!
June 5, 2014
Rated 5.0 out of 5.0 by Gabrielle B Excellent service and enjoyable stay
We liked that this hotel is away from the noise and crowd. We had no problem going into Rome using the bus and the metro which will take you to the main visiting sites. Very nice well-appointed suite.
The staff was very helpful and friendly.
This hotel's weak point is the food. It's not up to par, either at the restaurant or at breakfast. The hotel could and should do better.
All in all, a great experience which we would gladly repeat.
June 5, 2014
Rated 4.0 out of 5.0 by ScottyG IHG Member
Very good stay overall but was a little disappointed not to be offered automatic upgrade when checking in being a Platinum member
June 4, 2014
Rated 5.0 out of 5.0 by Fraserburgh Pre cruise Hotel
This hotel met all my needs for visiting Rome. I felt that Dinner menu prices were comparable with other Hotels in the area and had a lovely dinners served by very freindly staff. Nice relaxing Piano bar in the evening. One comment I will make about the breakfast was that food could be on the cold side for me as they leave the lids of food containers up, but I asked one of the girls to put my plate in the Microwave for a acouple of minutes and she was back directly, problem solved Got Shuttle bus to Vatican in the morning then caught the Hop on Hop off bus.Only problem was that trying to find the bus stop to come back to the Hotel late afternoon was a nightmare which was agreed by other guests I spoke to. Appart from that I was very satisfied with my stay
June 4, 2014
Rated 5.0 out of 5.0 by Lems61 Stay in Rome
Hotel was very convenient for a tourist. bus stop right at the entrance to take you to metro station in 10 minutes. Front desk very helpful and cordial, you can even buy bus tickets at the desk.
May 29, 2014
Rated 4.0 out of 5.0 by Gublu Good Hotel (far from a great Hotel)
1. The service at Breakfast and lunch were very nice - Friendly people to take care.
2. The room was clean and was maintained clean by staff through our stay.
3. The receptionist were friendly and helped with tourist information.
4. Well connected by Metro
1. No response from reception when called from room. takes a good number of rings before someone sometimes respond.
2. There was no first aid kit kept in room (Though the receptionist was polite in helping with bandages but only wondering why I was expecting a first aid kit to be kept in rooms.
3. The real disappointment was at the swimming pool, I was planning to enjoy the pool with my 3 year old only to be told that kids are not allowed at the indoor pool and had to go to the outdoor pool which was very cold and kid was literally freezing. Don't understand how the safety really helped in this case.
4. Further to the knock off mood. I went to the indoor pool alone to only be said that I need a sandal to get into the indoor pool (Why cant they provide a sandal if that's a policy). why expect every other customer coming to the hotel to have a sandal?
5. though the metro ticket is available in hotel and well connected by metro its quite a time waster to travel every time to city... a close by location near the termini would have made a lot of difference.
May 28, 2014
Rated 3.0 out of 5.0 by CynRod2014 Staff helpful
We stay in Crowne Plazas a lot. This one needs a little upgrading. For example, our door lock was so loose and hard to use that it required trips to the front desk. Then we found out in the end that one just had to spend minutes re-entering your card over and over to catch a green light. Not acceptable given the cost of our room and the reputation of this hotel chain.
Staff was very helpful and quick to arrange transportation for us. The breakfast buffet gave many choices.
May 28, 2014
Rated 2.0 out of 5.0 by Bruintje service
when I compare the service and kindness from the staff to last year en the year before ,I must say it wasn't that good this year ; I 'm not sure yet that I will book this hotel in Rome again next year
May 28, 2014
Rated 5.0 out of 5.0 by Mary from VA Felt Like I was in the USA!
After 9 days of touring Rome and Florence, we stayed here for one last night since the hotel was close to the airport. We were weary having trained from Florence back to Rome late that afternoon and were greeted by a wonderfully cheerful and helpful staff. We had had a mix up with our taxi service from the train station and the concierge (Georgia) rapidly stepped in and worked it all out for us. What a great way to end our trip. The staff in the dining room was superb and we really enjoyed our meal. I highly recommend this location!
May 20, 2014
Rated 5.0 out of 5.0 by Warbler Great staff
Staff is very people oriented, specially at the restaurant and front desk. Good job!!
May 20, 2014
Rated 4.0 out of 5.0 by Texxxx Much nicer than I expected
The rooms are very large (huge compared to other hotels in Rome I have stayed in). Safe in the room, good door locks, and good furnishings, bath, etc. Food was ok, but the hotel caters to tours and cruise passengers, so the meals were aimed at people who wanted a good meal early but not the quality of the restaurant next door, which is a higher class restaurant. Only complaint with the restaurant was the manager and waiters were never the same, which hurt service. Hotel was a 10 euro cab ride from St Peter's and the bus to the metro stopped right in front. 1.50 euros got me bus and metro to town and good for 90 minutes. Walking was not good, as footpaths were very narrow/non-existent. But bus was fine and hotel grounds were lovely.
Although the location lacked access to local cafes and stores, I would definitely stay there again and continue riding the bus.
May 19, 2014
Rated 5.0 out of 5.0 by longhornhammy Great room and service in nice location
This is the second time I stayed at this particular hotel and found the service and accommodations to be even better than I remember from 5 years ago. The staff were very friendly and efficient and also willing to help with directions/questions. Our room was very large for European standards with nice, comfortable bedding. We selected this property knowing it was a little further out from the city center of Rome, but found easy access to everything we wanted to see via the public transportation system. Hotel even sells metro tickets and shuttle bus tickets making it easy to plan travel. I loved the quietness of the hotel after long days of sightseeing and the hustle/bustle of traffic in Rome center. We only ate one meal at the hotel which we found nicely prepared. All in all, a great stay for us.
May 19, 2014
Rated 5.0 out of 5.0 by Aus59 Excellent hotel
My wife and I recently spent 6 nights at this hotel and found the staff to be very extremely friendly and helpful. The room with a balcony was very comfortable and we thoroughly enjoyed our stay at this hotel and would recommend this hotel without hesitation.
May 19, 2014
Rated 3.0 out of 5.0 by amurshed uncomfortable bed and bad breakfast
the only good in this hotel the room size , the reception was not treat me as a platinum IHG member , they are not offering me the upgrade i am looking for and i did not feel that i am a member at all
May 16, 2014
Rated 5.0 out of 5.0 by Gabse von Ed Absolutely comfortable bed and great service.
We spent our time for silver wedding anniversary trip and were very happy and satisfied!
All were very friendly and the breakfast buffet was very rich and delicious!
The beds were fantastic!
We would like to come back!!!
Thank you so much for the awesome day's.
Gaby and Jörg
May 15, 2014
Rated 5.0 out of 5.0 by Roma-boy-r-dee! Typical Americans Travel to Roma
I did not want to go, but my wife laid down the law, so I went... my first time to Europe and the Crowne Plaza helped my with my anxieties with the big trip from Pittsburgh, PA. Front Desk was great, Bar Tender was exceptional. I am planning to go back. Always a concern with transportation, no problems, used the public bus, taxi, subway. Our advice to travelers for the first time, see the Vatican and St. Paul's first during the weekday; see the Forum first and then the Colosseum... always eat at the small restuarants for authentic Italian food. Also, don't be a dope and carry a large wallet, passport, etc. Use your smarts, pick-pockets are there, not as bad, don't be a target.
May 14, 2014
Rated 5.0 out of 5.0 by unnisuchi Family Friendly....Good Hotel
We enjoyed our stay @St.Peter's....the location of the hotel is well placed ( near to Vatican city)...Has access to local transport system....would recommend for families.....planning to visit Rome....
May 10, 2014
Rated 2.0 out of 5.0 by C2014 Location is good for outside of town
Hotel staff lacking in any kind of customer service!
May 8, 2014
Rated 5.0 out of 5.0 by Erpa Excellent staying
Large, luminous and comfortable room, with a nice tiny balcony allowing a view to the swimming pool. Clean bathroom. Good breakfast and dining. Friendly and cooperative personnel.
May 6, 2014
Rated 5.0 out of 5.0 by joan65 Perfect Hotel
Liked everything about this hotel. Service at front desk and at breakfast and lunch was excellent. Laundry service was very reasonable, prompt and courteous. Bus stop was very convenient and taxi service was right outside the hotel front door. Plenty of secure parking spaces for our vehicle. Highly recommend this hotel and we will stay here on our next visit to Rome.
May 5, 2014
Rated 4.0 out of 5.0 by SAANL brilliant location
just perfect oase of quietness in the middle of (ancient) rome.
everything was perfect to do business right or whatever you like to do in rome.
good friendly staff, good rooms, comfortable room/bed.
May 4, 2014
Rated 5.0 out of 5.0 by Engineer1244 Very helpful staff. Great internet connection.
Very nice room with good view of well-kept grounds. Staff were very helpful. Room was great. Wonderful towels and great bedding. The light switching was somewhat confusing to us US visitors. But it seems to be different at all the hotels we stayed at. The breakfast was great and very convenient. Checkout was done expediously.
May 4, 2014
Rated 5.0 out of 5.0 by Robbie1971 Excellent Hotel
We stayed in the Crown Plaza for a first visit to Rome.
From the airport to check in to Hotel room took 45mins.
Brilliant, friendly, helpful staff would go out of their way to make our stay problem free.
Lovely room with a massive balcony.
Staff in the restaurant were friendly and efficient and the food was top quality with a good variety.
We were there in April and were a bit disappointed that the outdoor pool was closed.
Easy access to the city centre on shuttle bus, or public bus to the metro.
May 1, 2014
Rated 5.0 out of 5.0 by rrrrrrrrrrrrrrr Family Visit to Rome and a great hotel to stay at
The hotel is on the outskirts of rome but the transport provided by the hotel and local bus and metro services make visitigng the centre of rome very easy
The hotel is excellent and the staff are very helpful and friendly. They gave us good info before our arrival on taking taxis and were also very helpful on directions in rome
The food in the hotel was very good. We arrived on the sunday and there was a special easter sunday brunch buffet which my family really enjoyed. The waiter service was very good and attentive
We really enjoyed the stay and would stay again
April 29, 2014
Rated 3.0 out of 5.0 by Olygal Could be better
Details make a difference! The first night we had no face cloths and none were available when we requested them. The second day they were not provided until we requested them.
There was some deferred maintenance which showed a lack of attention to detail.
The reception desk did not have change for five euro notes.
April 28, 2014
Rated 5.0 out of 5.0 by Mark&Walth A very nice stay ... relax and charme
We had a very nice stay ... a perfect hotel: relax, charme, beauty and Spa. Staff are really kind and helpful. A romantic stay, a tasteful kitchen menu.
April 28, 2014
Rated 4.0 out of 5.0 by devils the restaurants
the buffet in the morning was very good and a good variety, the restarant at night left a lot to be desired, billed as an italian restarant and in rome italy no less left a lot to be desired
April 28, 2014
Rated 3.0 out of 5.0 by Pete&Repeat Nice room; several problems
Overall, our stay was good. However, we didn't know how to operate the lights (the card station was a new experience); the phone did not work without jiggling the receiver buttons, therefore we did not get our wake-up calls (we reported this to the front desk); the Ethernet cable jack had been pushed into the wall and therefore, did not work; the drain plug knob in the bathtub was not tight and therefore couldn't be closed (I tightened the set screw just enough to get it to work); the cooler/fan did not cool the room (apparently the A/C we not on "yet") so the room was stuffy. If you opened the door, it was warm/humid outside plus there was no screen to keep bugs out. Had to join the IHG Rewards Club in order to get a WiFi password. This was a bit presumptuous when it should have been provided to guests as a courtesy.
The breakfasts were good with plenty of variety. Lounge was comfortable.
Other than that, it was OK.
April 27, 2014
Rated 5.0 out of 5.0 by rome01 großartiger Service
Sehr freundliches Personal, Rezeption, sehr geduldige und zuvorkommende Seniorita Roswita.
Sehr freundliches Personal im Restaurants, Abends und beim Frühstück.
Wir kommen gerne wieder!
April 26, 2014