Rated 4.4 out of 5 by 245
Rated 5.0 out of 5.0 by DB34 Great Stay
Very nice and clean hotel. Short walk to Convention center and shopping. Fast shuttle to airport.
August 7, 2013
Rated 5.0 out of 5.0 by beagle72 Exceptional Concierge
I don't usually write reviews, but I wanted to recognize Bobbi, the concierge for her exceptional service. She is very knowledgable, and was patient enough to explain exactly how to get where I was going via public transportation (the nearby metro is a very convenient way to get into the city). She knew what areas to avoid, and made sure I did as well. I felt completely safe venturing out with her advice. She seemed prepared for anything, and really made my travel to Chicago a great experience.
The property itself was also excellent--exactly what I'd expect from the Intercontinental brand. Overall a great experience, and I hope to come back again.
August 5, 2013
Rated 5.0 out of 5.0 by HB007 Relaxed Atmosphere
The ambiance of the hotel is very different from your regular inter cons. Its more contemporary. Still very up to par with intercon standards. Rooms are nice with great views. Parking is convenient. Staff is at 4 star level and polite. Room furnishing is minimalist and contemporary. Great way to experience Intercon on competitive prices. After midnight room service menu is very dull and should be able to improve with very little effort.
August 2, 2013
Rated 4.0 out of 5.0 by Merrily28 Great hotel and staff
Every time I come to the IC Ohare, I receive great service and the room is always clean and comfortable. There are several options onsite for food, which is always a plus.
I stay there a couple times a month for work and would recommend it to anyone.
The only problem with this particular stay was the fire/smoke alarm in the hall kept beeping. I called down at 6:00 am and nothing was done about it. I let them know again when I checked out. Not a big deal, but would have been nice not to hear the chirping of the alarm all morning.
July 30, 2013
Rated 4.0 out of 5.0 by GerGB memorable stay
Good and fast attention at the Front Desk, room with very comfortable beds. However, cleaning was a point since the couch for Reading have food fragments. TV reception is bad. Services, restaurants and Ball Rooms are fine
July 29, 2013
Rated 5.0 out of 5.0 Room Quality
The bed mattress, sheets and pillows were some of the best I have experienced. I also enjoyed the overall decor of the room and bathroom. I suggest a soap dish in the bathroom since the sink was round and did not allow for a soap rest. Thanks for a great stay overall...
July 25, 2013
Rated 5.0 out of 5.0 by JMM1 very ;nice stay
We were there for an out-of-town wedding. We traveled from Atlanta, GA. Our stay and your service were exceptional.
July 21, 2013
Rated 5.0 out of 5.0 by jr20 Clean, First class facilities and service
Every element of my stay was excellent. Particularly enjoyed the "turn down" of the bed, with the ice bucket and the candy on the pillow! Staff very eager to help.
July 19, 2013
Rated 5.0 out of 5.0 No problems
Stayed two nights. Room was comfortable, staff was knowledgeable and attentive. All went well.
July 18, 2013
Rated 5.0 out of 5.0 by Ischweky Great Business trips are decided by the nights sleep
Always a great stay when i am in town for trade shows and need to be close to airport. love the bar the breakfast and restaurants nearby.
July 15, 2013
Rated 5.0 out of 5.0 Wedding
We attended a wedding and stayed for two nights. The room was spacious with a sleek modern decor. The venue of the wedding was lovely with excellent banquet facilities.
July 12, 2013
Rated 3.0 out of 5.0 by VSP31 Overbooked
We had a writen confirmation for a room with two double beds.
When we got to the hotel they told us that no longer there was available a room with two beds and Gina told us that the confirmation in writing meant nothing, that it was first come first served.
I told her that was not possible, this has nevered happened to us in any other hotel in the world, and that no where in the confirmation stated that.
Fortunatelly the manager solved the issue and gave us two rooms with queen beds for the same price.
However the response we got from Gina was very negative and a stepback in what could have been solved easily; the staff was obviously making things harder.
I would not stay in Chicago Ohare Intercontinental Hotel again, according to the staff at the front desk, confirmations are not a guarantee nor respected. I do not want to be calling the manager every time I have to stay in a hotel.
July 8, 2013
Rated 5.0 out of 5.0 by HeChoseMe Exceeded My Expectations
I was in town for a conference and wasn't sure which hotel to choose. Most of my sessions were held here so I decided to give them a try. Let me just say: OUTSTANDING...service, room, staff! The hotel is modern with beautiful art showcased throughout. Excellent resturant choices with great food. The staff were friendly and knowledgable. I highly recommend Intercontinental for your next stay; you will not be disappointed! !
July 6, 2013
Rated 5.0 out of 5.0 by Eva21 Great customer service
This was my first stay at this hotel and I was very impressed. The staff was very courteous and helpful at all times - customer service was definitely felt to be a priority of theirs. I stayed here for a conference, and the facilities were excellent. I would gladly recommend this hotel to anyone traveling in the area.
July 5, 2013
Rated 3.0 out of 5.0 by 1shoe Very clean and accessible
Some of the staff at this location were not friendly The staff at this property on Michigan Ave in Chicago were outstanding as we' were there first. Wait staff in the restaurant were impatient on Thursday and we ended up having our meals at the Another location . Which is where I would stay on future travel to this area. My suggestion is to treat everyone as you would like to be treated. Didn't like the bed or that it seemed as of I could hear everything in the hallways
July 5, 2013
Rated 4.0 out of 5.0 by Daube Great layover, really good service
Despite the fact that some of the valet people were kind of unfriendly,it was a good overall experience!
June 26, 2013
Rated 5.0 out of 5.0 by Jonathan1 great trip
really enjoyed staying at the Intercontinental. professional staff. comfy room. good local restaurants
will stay again
June 25, 2013
Rated 5.0 out of 5.0 by Marivic Enjoyed my stay!
I tremendously enjoyed my stay here. The rooms are exquisite and the bed is comfortable. I love your modern design. The venue and service of the wedding I attended was phenominal. Overall I had a great experience staying at your hotel.
June 24, 2013
Rated 5.0 out of 5.0 by Minus1 nice ambience, sophisticated rooms, great atmosphere
my favorite home away from home. The reception staff is friendly and helpful if any issues arise. The hotel is clean, comfortable, nicely decorated and always the same great quality, time after time. One of the nicest airport hotels!
June 23, 2013
Rated 5.0 out of 5.0 by Joy2 Friendly Staff and outstanding service
This hotel provides excellent customer service and has a staff that is always pleasant and most accommodating. They never appear aloof or preoccupied with other thoughts. The rooms are big and comfortable. The food is excellent!!! We've stayed at this location several times and never regretted our decision.
June 21, 2013
Rated 1.0 out of 5.0 by CHICAGOonBusinessMay2013 Rude Valet
Valet laughed in my face when I asked for a cab. He then wanted to tell me how hard it was to get a cab at 8 am. I know it's hard to get a cab at 8 am. Please don't laugh at my request and tell me a story. Please just call a cab. On following days I just called a cab myself. I'd rather have a sign with the phone number for Rosemount cab services than a rude valet.
June 21, 2013
Rated 5.0 out of 5.0 by Duffiecat Outstanding experience!
Every aspect of my stay at this hotel was exceptional! The furnishings in the room were modern and so pretty. The food was outstanding!
June 20, 2013
Rated 3.0 out of 5.0 by Lucyloo22 Nice Hotel, Noisey Room
Recently spent 2 nights at the hotel. Beautiful hotel, clean, modern rooms and comfortable bed. However, my hotel room was next to the storage room for the cleaning carts and crew and across from what looked like a hotel room but was in fact a conference room. Doors slamming, carts banging into walls and staff talking extremely loud. The attendees in the meeting room across the hall left the doors open which added to the noise level. Trying to get some rest in between meetings was impossible. I would definitely question the location of the hotel room if you are planning to stay at this hotel.
June 19, 2013
Rated 5.0 out of 5.0 by Tobela Comfortable bed, good amenities and great service
My stay was very pleasant, indeed. Staff was great.
June 19, 2013
Rated 5.0 out of 5.0 by agarvizu46 Great Hotel
We stayed in this Hotel for 3 days and It was a great experience. I definitely recommend this hotel
June 17, 2013
Rated 4.0 out of 5.0 by businesstravel389 They don't answer the phone
In the early morning, I called the front desk several times. Nobody answers. At the desk, the staff are often confused and have trouble completing simple tasks.
June 15, 2013
Rated 5.0 out of 5.0 by DorianD Not just an airport hotel
For 3 years I have enjoyed the Intercontinental Chicago O'hare as a place to stay while on business or having an early flight. This trip my family and I used the hotel as our base for a Chicago leisure trip and chance to experience everything new in Rosemont. We were delighted that this full service hotel offered us a great chance to be close to everything. As always, the staff is very accommodating, the room just perfect and the restaurants outstanding.
June 15, 2013
Rated 5.0 out of 5.0 by RB123 Business trip to Intercontinental
Excellent service and clean, comfortable rooms. Location nice to walking to dinner, entertainment and easy transfers to/ from O'Hare.
June 14, 2013
Rated 5.0 out of 5.0 by DillforDays Great Hotel Close to Ohare
The Intercontinental was an extremely nice hotel. The room we had was fantastic- really cool shower and comfortable bed. We were staying for a conference, which was at the hotel as well. Meeting rooms were very nice with nice sound system to hear the presenters and questions from the audience.
Convenient shuttle to and from Ohare and the Blue Line.
Only downside was it is a 30 minute train ride away from downtown Chicago. If your destination is downtown, this may not be the hotel for you. Otherwise I would highly recommend!
June 14, 2013
Rated 4.0 out of 5.0 by Stone103 Great hotel
Room was very nice, enjoyed stay. Great location, good food!
June 10, 2013