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Mark Hopkins San Francisco

Rated 4.3 out of 5 by 478 reviewers.
Rated 4.0 out of 5.0 by Great room nice location but lots of exercise I've stayed here before so knew what I was expecting. The room as usual had all the facilities expected from an Intercontinental hotel. Great bed for a good night sleep. The location was a little tricky to walk to but this was expected. Takes a breath away with the steep incline. Top of the Mark with great view and a good selection of drinks. Same on weekends we were unable to get in for a drink due to events…. included waiting lists and cover charge….. No spa facilities available…. Wifi was included as a Priority Member… otherwise this was chargeable Overall a great hotel….. I would stay here again at the right rate….. 26 February 2014
Rated 3.0 out of 5.0 by Bathroom is way too small The room itself was nice and spacious, but the bathroom was impossibly small. No place to put toiletries, no counter space, just a tiny shelf over the sink that my makeup items kept falling off of. Also, the bathroom lighting was poor -- hard for a woman to get ready for a night on the town. A lighted makeup mirror would help -- especially one that could be used at the desk in the main room for more space. 26 February 2014
Rated 3.0 out of 5.0 by Great location and nicely appointed rooms but I enjoyed the stay because it is close to where my son lives and when I come to San Fran to visit it will make it easier for me to meet up. I appreciated that the manager made a switch when I asked about the horrendous noise on floor 3. I thought it was a jet plane but probably was the cable car. The room on the higher floor was great. I loved it and it was quiet BUT the walls are paper thin and when the children next door woke up at 6:15 and they were talking (not loudly but normally) it woke me up. I don't know what you can do about the accoustics but it is an issue. The other thing that I was surprised was that no one at the hotel mentioned any of the amenities. Only reading the book in the room did I know you had a shuttle service and free access to gym. When I asked when booking they said you had to pay for the gym. It was okay because I probably wouldn't have used it any way. Just mentioning it. 26 February 2014
Rated 1.0 out of 5.0 by Would not stay Bad experience across the board. Left a day early and changed hotels. Maybe in its hayday was good but would not return 25 February 2014
Rated 5.0 out of 5.0 by Great experience and great value After considering other -more costly- alternatives, we chose this hotel for our 20th wedding anniversary. We were very happy with the decision; excellent location, great views, friendly staff. Will be coming back in the future. 25 February 2014
Rated 5.0 out of 5.0 by Beautiful Hotel with Great View!!! This is my third time here at Mark Hopkins. I have also stay in the Intercontinental Hotel In San Franciso in the past and find that Mark Hopkins is my preferred hotel. It has beautiful view and elegant interior. Very peaceful and quiet. Comfortable bed/ bedding and luxurious bathroom ( even more so in the suite!!). Great staff service, everyone are very polite and extremely helpful. My only slight disappointment was that I did not receive an upgrade to a suite this time ( since I did last two times). The hotel's junior and one-bedroom suite are to die for !! Hopefully I will be able to enjoy them next time when I am in San Franciso again. 24 February 2014
Rated 5.0 out of 5.0 by Great stay This was our third time staying at this hotel and we were not disappointed. The room this trip was somewhat smaller and not as well located as prior rooms but it was spacious enough and we had a peek-a-boo view. The bedding was wonderful and the only intrusion on our sleep were the sounds of the cable car line and occasional siren from the street below. My only criticism of the room is that the bathroom needs counter space whatsoever and a shower that was very low-flow! Otherwise it was a great stay and value. 23 February 2014
Rated 4.0 out of 5.0 Services I was disappointed at the Top of the Mark access. I have no idea why there is not a waiting list. No one wants to wait in a confined area for one half hour with no seating with someone wearing a mask due to illness . Frankly the person with the mask should have been asked to leave. My husband is now ill. 20 February 2014
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Mark Hopkins San Francisco
  • 999 California Street
  • San Francisco , CA , 94108
  • United States
  • Front Desk +1-415-3923434

  • Driving Directions
  • Transportation

Languages spoken by staff

German, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Dutch , Punjabi, Portuguese, Romanian, Russian, Tagalog, Chinese

Pet Policy

Contact hotel for details
Pet Fee $50.00 per night
  • Local Time

    12:45 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service Animals Allowed
    • 14 Room(s) with Accessibility Standards
    • Parking
    • Special Needs