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Mark Hopkins San Francisco

Rated 4.4 out of 5 by 658 reviewers.
Rated 5.0 out of 5.0 by Great Experience Stay for our 40th anniversary. Great experience. Club upgrade was a great choice. Staff first class, rooms comfortable and quiet. Location good. Would absolutely recommend to anyone. 29 August 2014
Rated 4.0 out of 5.0 by Beautiful Hotel, not the greatest value I had previously stayed at the Hotel by booking through a third party site and had a fine experience. On this occasion I booked through the IHG site and reserved a Deluxe room, paying nearly 35% more than my previous visit. Needless to say I was rather disappointed when I discovered I was literally staying in the same room as my previous visit to the property. I was certainly expecting a higher floor with a superior view, and perhaps a larger room. The hotel is beautiful and service exceptional, however I have to question the value of staying at the property in light of this situation. 29 August 2014
Rated 4.0 out of 5.0 by Elegant Old Hotel I stayed 6 nights in a club junior suite mid August 2014. The room was beautiful with three large windows overlooking downtown San Francisco. The bathroom is smallish but adequate. Space in the public areas is at a premium at this old hotel but it is elegant and comfortable. The checkin staff were fine but I've had better. The staff in the club lounge which doubles as the hotel restaurant are efficient but a little cold. I was actually told off for accompanying my friend at breakfast after I'd already had breakfast .. this is depite paying over $600 per night which I consider steep. Overall though it was a great experience and the forecourt staff are obliging and entertaining whistling for a cab whenever this is required. Be aware that the lifts are always busy exaccerbated by the Top of the Mark crowd also using the hotel lifts. 29 August 2014
Rated 4.0 out of 5.0 by First Trip to SF Booked hotel for its history in the city. Very nice hotel, location - Nob Hill. Staff was wonderful, hotel very clean. Bed not so good. Needed a new mattress. Food was good but pricey. Top of the Mark - historic! 26 August 2014
Rated 3.0 out of 5.0 by Poor check in and front desk service The front office staff for check in has a very casual attitude and they are not aware of reward system, tiers and benefits Inspite of presenting my membership card during check in, I was not provided with any Intercontinental Ambassador club benefits. The staff could not even link my reservation with the membership number. Instead they created a new account for me (which I was not aware until I checked out). I have stayed at the hotel earlier and my previous experience was quite smooth. I fail to understand what went wrong during this particular stay. The issue must have been with the staff who checked me in. The hotel should ensure that all their staff managing the front desk are properly trained to handle guests 26 August 2014
Rated 5.0 out of 5.0 by Wonderful Hotel The hotel was wonderful! Staff checking us in was amazing. I don't remember the ladies name at the front desk but she was young (from Monterey CA) and was an absolute pleasure!! We were then placed into our room 1420 and the view was breathtaking! you have a beautiful hotel, a real SF jewel. I will definitely stay here again next time I'm in SF! 25 August 2014
Rated 5.0 out of 5.0 by True San Francisco Experience Location, service, quality make the Mark Hopkins the perfect choice for a visit to the City by the Bay. Loved walking to restaurants, easy access to public transportation, the elegance and tradition and being in the center of the city for all the sites. The views and excellence of the hotel make the visit truly memorable. 24 August 2014
Rated 5.0 out of 5.0 by Iconic hotel Fantastic location to for business or pleasure in San Francisco. Everything easily reachable by either cable car or MUNI but hotel not in touristy or convention area. The hotel was a quiet reprieve from a day of sightseeing. 24 August 2014
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Mark Hopkins San Francisco
  • 999 California Street
  • San Francisco , CA , 94108
  • United States
  • Front Desk +1-415-3923434

  • Driving Directions
  • Transportation

Languages spoken by staff

German, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Dutch , Punjabi, Portuguese, Romanian, Russian, Tagalog, Chinese

Pet Policy

Pets allowed, up to 25lbs, with a non refundable USD50 fee per night. Specific rooms or floor only. Pet cannot be left unattended in guest room.
Pet Fee $50.00 per night
  • Local Time

    3:41 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 14 Room(s) with Accessibility Standards
    • Parking
    • Special Needs