Rated 4.4 out of 5 by 608
Rated 4.0 out of 5.0 by Dorothy40 Extras
I was surprised that the hotel charged $15 per 24 hour for Wi Fi usage. As this costs the hotel virtually nothing to supply, and considering the price of the rooms, it would not be too much to ask to have free wi fi and the guests would appreciate it and be inclined to spread the word that the Inter Continental had free wi fi. It was virtually impossible to get a reliable signal in the room I occupied (322) but the hotel refunded my payments.
Just one more thing regarding room service, by the time all the extras had been added to the charge, they were almost as much as the food ordered. Not everyone has unlimited funds.
Other than that it was a pleasant stay.
19 July 2014
Rated 4.0 out of 5.0 by Joe5613 services
comfortable bed and good services, particularly of the concierge.
18 July 2014
Rated 5.0 out of 5.0 by vacationist1 Great staff and location!
Moved here from another hotel that did not meet my expectations. I had stayed here before and it was an excellent value and a memorable experience for my teenage companions on their first visit to SanFran.
18 July 2014
Rated 4.0 out of 5.0 by 2dumpy Top of the World
The Mark Hopkins Hotel sits on Nob Hill, is steeped in rich tradition and is a grand place to stay. The staff was very gracious and tended to all of our needs. The location and views are excellent! A must place to stay while in San Francisco.
18 July 2014
Rated 5.0 out of 5.0 by Lanner Relaxing getaway
Our stay here was very enjoyable. The room was excellent the service could not be better.. The staff very knolagable about the town and sights. They informed us upon arrivable that we coul buy a pass at the near by wallgreens for the cable cars and bus, as well as supplied a map with routes. Would stay here again.
17 July 2014
Rated 2.0 out of 5.0 by Weeeeeekender Neither restful, nor relaxing
We stayed here for one night and we are sure to never return. Our room was very neat and tidy, but we were disappointed in our stay. The wind howled through our window so terribly, we did not get a bit of sleep. It sounded like and air raid siren or a gang of motorcycles driving by, we were not pleased. In the hopes to wake up a bit, we ordered room service which was dismal as well. It took almost an hour to receive 2 simple breakfasts but they managed to mess up the order any how and the coffee was undrinkable, a meal which cost over $70. I did mention to the front desk that the overnight accommodations while seemingly lovely, turned out to be unbearable and the room service was certainly lacking. They were kind enough to remove the charge for parking/valet which was appreciated but we have no desire to return as guests of the hotel.
16 July 2014
Rated 3.0 out of 5.0 by AyceB A Fading Landmark
On our recent trip to the Napa Valley we decided to stay overnight in San Francisco at the wonderful historic landmark of the Mark Hopkins hotel. We were greeted in our rental car, after a long uphill climb, with great aplomb by an enthusiastic
15 July 2014
Rated 5.0 out of 5.0 Special location in the heart of San Francisco
After staying at the Mark Hopkins the first time for one night the prior summer, my family decided to make the hotel our base for a four-day weekend in SF in January. We loved it and the kids now think of the Mark Hopkins as "our place" in SF. The location at the top of Nob Hill can't be beat. If you're fit, you can walk to almost every tourist destination (which helps to balance all the great food), but you're away from the tourist swarms of Fisherman's Wharf and the noise and nighttime activity of Union Square. The cable car stops in front of the hotel and there are always taxis near the hotel entrance for longer trips or sore feet.
My kids are 12 and 16, so we booked two rooms, one with a king and one with two queens. I am an Ambassador/Platinum member, which is nicely recognized by this hotel with high floor/view upgrade, water, fruit and chocolates in the room, 4 PM checkout and overall good service.
My husband and had a corner room with a fantastic view of the Grace Cathedral and the top of the Golden Gate Bridge. The large windows on two sides and the spacious, quite room made it feel like a romantic getaway, even with the kids in the adjoining room! Our room had two closets, so we were each able to hang our clothes and store our bags away, which I love because it keeps the room from feeling cluttered. The kids' room was more typical (of this hotel), but still with a great view and large windows. The bathrooms in both were attractive and well-appointed.
My thanks goes out to the concierge staff, who made reservations for us at two very in demand restaurants. At one restaurant we mentioned this to the host and he said that he always tries to accommodate the Mark Hopkins requests, even when he's fully booked, so hats off to your staff for building those relationships.
My husband and I enjoyed cocktails and music at Top of the Mark one night and on another my youngest and I had appetizers during an early happy hour so she could enjoy the view. The view is unbeatable and it's so nice to just ride the elevator up for a classic San Francisco experience, but the furniture could use upgrading/updating - it really doesn't match the quality of rest of the hotel or the restaurant's prices.
My only other suggestion would be for IHG to amend the current policy which says that the member welcome amenities only go to the room occupied by the member to also extend those amenities to the second room (same reservation) in those cases where the additional room is occupied by the member's immediate family. It would be a nice gesture.
11 July 2014