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Mark Hopkins San Francisco

Rated 4.4 out of 5 by 688 reviewers.
Rated 4.0 out of 5.0 by First Visit with IHG Ambassador Status Our weekend stay was our second stay at the hotel, but the first as IHG Ambassador status. The "perks" of Ambassador membership were very nice, and we were treated well by the staff - quick, early check in, the automatic upgrade without asking, as well as being informed of the other benefits. The room was comfortable, great view, although like many SF hotel rooms, definitely on the small side. The closed windows did whistle from the wind when it reached a certain speed, and fortunately the wind dropped late at night so it did not disturb our sleep. The bathroom is very small, and the toilet was loud when it was flushed. The bed is very comfortable, and all the other amenities were good. 18 September 2014
Rated 3.0 out of 5.0 by Aging splendour with an inattentive staff... As a visitor, Nob Hill will always be a wonderful location in San Francisco to stay. The views are often remarkable. However, this once glorious establishment is withering in time. The rooms are no longer worthy of the location or the views. The front desk staff are listless and ill-informed and the back office personnel are rude, curt and dismissive. As a Platinum Ambassador member I have found this property to be the most disappointing of all in which I've stayed. The more modern and vibrant Howard St property offers an experience much more in-line with the service and amenities the Intercontinental brand has become known for throughout the world. By the way, let me add...the bell staff and doormen were friendly and attentive...and, the housekeeping staff were very thorough. But, at $500+ per night, one must be offered more than a smile at the door and a chocolate on the pillow. I would be hard pressed to ever return to this property! 18 September 2014
Rated 5.0 out of 5.0 by Great Location and Service My husband and I stayed for a weekend at Mark Hopkins to attend a wedding. We were very pleased with our room. Appreciated the coffee, New York Times just outside our door, and the bed was extremely comfortable. The staff was friendly and attentive. The only con was that we had a small leak in our toilet and our shower pressure was low and temperature inconstant. Other than that, we certainly enjoyed our stay and recommend this hotel to others. Within walking distance to several cafes, too. 17 September 2014
Rated 5.0 out of 5.0 by Lovely Vacation We mentioned that getting a good nights sleep was a priority and were given a very quiet corner room that also had a wonderful view. We needed help getting some things we forgot from our car and the staff was so quick and so nice about it. There is not a single bad thing to say about the place or the people. 17 September 2014
Rated 5.0 out of 5.0 by Excellent Hotel I am not one to normally review a hotel, but this one deserves a mention. I stayed here twice in a two week period whilst in the bay area , the second stay was made by me taking the decision to cancel my existing reservation at another hotel in preference to this hotel as I was so impressed with the customer care. From the moment you turn up at the hotel, the door men are smiling and give a great welcome, the reservation desks are more than happy to help. A special mention must go to Ana in the club lounge who was always welcoming and had remembered my name when I returned to the hotel the second time. I travel extensively with work and have to say that I haven't come across such a "happy" hotel in a very long time. Well done to all ! 17 September 2014
Rated 5.0 out of 5.0 by Memorable Stay A friend recommended the Mark Hopkins to us. He said it was his favorite hotel in San Francisco; now we see why. From the men at the door, who took great care of us, to Dan at the concierge desk, who helped guide us around the city, to the host at the Top of the Mark, who remembered us from one night to the next, our experience with the staff was world class. We booked a basic king room, and it was basic. Nothing special. But it was clean and comfortable and quiet. Two highlights of the stay: the breakfast, which was a delicious buffet; and the Top of the Mark, where one night we watched the full moon rise over the Bay Bridge. Our biggest frustration was the price of the room. We booked it for two nights, and the second night it was almost double the price. At the first night's price, the value was remarkable; the second night, not so much. Averaged out, the value was very good, for San Francisco prices. Still, we could never figure out the discrepancy in price. Also, for a hotel like the Mark, it probably should include Wifi. All in all, we'll look forward to coming back. 16 September 2014
Rated 4.0 out of 5.0 by San Francisco Upon arriving late in the evening, we were greeted with a very friendly staff. Our room was clean and the valet took car of our car. We had a room with a view of the Golden Gate Bride and Alcatraz once the fog burned off. Overall, our experience was enjoyable. 16 September 2014
Rated 4.0 out of 5.0 by Very small room, good service and comfortable bed. The room was quite small and the bathroom was quite small too. No fan in the bathroom. Otherwise the room was clean and a nice bed. I was attending a conference at the hotel. The dining and drinks were expensive but quite good. We could hear noise from outside the room but not troublesome. Despite the small room and bathroom we enjoyed staying in a place of history at the very top of the city. We where honored to have the opportunity to stay at the top of the mark. 15 September 2014
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Mark Hopkins San Francisco
  • 999 California Street
  • San Francisco , CA , 94108
  • United States
  • Front Desk +1-415-3923434

  • Driving Directions
  • Transportation

Languages spoken by staff

German, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Dutch , Punjabi, Portuguese, Romanian, Russian, Tagalog, Chinese

Pet Policy

Pets allowed, up to 25lbs, with a non refundable USD50 fee per night. Specific rooms or floor only. Pet cannot be left unattended in guest room.
Pet Fee $50.00 per night
  • Local Time

    2:10 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 14 Room(s) with Accessibility Standards
    • Parking
    • Special Needs