Rated 4.4 out of 5 by 604
Rated 5.0 out of 5.0 by Lanner Relaxing getaway
Our stay here was very enjoyable. The room was excellent the service could not be better.. The staff very knolagable about the town and sights. They informed us upon arrivable that we coul buy a pass at the near by wallgreens for the cable cars and bus, as well as supplied a map with routes. Would stay here again.
17 July 2014
Rated 2.0 out of 5.0 by Weeeeeekender Neither restful, nor relaxing
We stayed here for one night and we are sure to never return. Our room was very neat and tidy, but we were disappointed in our stay. The wind howled through our window so terribly, we did not get a bit of sleep. It sounded like and air raid siren or a gang of motorcycles driving by, we were not pleased. In the hopes to wake up a bit, we ordered room service which was dismal as well. It took almost an hour to receive 2 simple breakfasts but they managed to mess up the order any how and the coffee was undrinkable, a meal which cost over $70. I did mention to the front desk that the overnight accommodations while seemingly lovely, turned out to be unbearable and the room service was certainly lacking. They were kind enough to remove the charge for parking/valet which was appreciated but we have no desire to return as guests of the hotel.
16 July 2014
Rated 3.0 out of 5.0 by AyceB A Fading Landmark
On our recent trip to the Napa Valley we decided to stay overnight in San Francisco at the wonderful historic landmark of the Mark Hopkins hotel. We were greeted in our rental car, after a long uphill climb, with great aplomb by an enthusiastic
15 July 2014
Rated 5.0 out of 5.0 Special location in the heart of San Francisco
After staying at the Mark Hopkins the first time for one night the prior summer, my family decided to make the hotel our base for a four-day weekend in SF in January. We loved it and the kids now think of the Mark Hopkins as "our place" in SF. The location at the top of Nob Hill can't be beat. If you're fit, you can walk to almost every tourist destination (which helps to balance all the great food), but you're away from the tourist swarms of Fisherman's Wharf and the noise and nighttime activity of Union Square. The cable car stops in front of the hotel and there are always taxis near the hotel entrance for longer trips or sore feet.
My kids are 12 and 16, so we booked two rooms, one with a king and one with two queens. I am an Ambassador/Platinum member, which is nicely recognized by this hotel with high floor/view upgrade, water, fruit and chocolates in the room, 4 PM checkout and overall good service.
My husband and had a corner room with a fantastic view of the Grace Cathedral and the top of the Golden Gate Bridge. The large windows on two sides and the spacious, quite room made it feel like a romantic getaway, even with the kids in the adjoining room! Our room had two closets, so we were each able to hang our clothes and store our bags away, which I love because it keeps the room from feeling cluttered. The kids' room was more typical (of this hotel), but still with a great view and large windows. The bathrooms in both were attractive and well-appointed.
My thanks goes out to the concierge staff, who made reservations for us at two very in demand restaurants. At one restaurant we mentioned this to the host and he said that he always tries to accommodate the Mark Hopkins requests, even when he's fully booked, so hats off to your staff for building those relationships.
My husband and I enjoyed cocktails and music at Top of the Mark one night and on another my youngest and I had appetizers during an early happy hour so she could enjoy the view. The view is unbeatable and it's so nice to just ride the elevator up for a classic San Francisco experience, but the furniture could use upgrading/updating - it really doesn't match the quality of rest of the hotel or the restaurant's prices.
My only other suggestion would be for IHG to amend the current policy which says that the member welcome amenities only go to the room occupied by the member to also extend those amenities to the second room (same reservation) in those cases where the additional room is occupied by the member's immediate family. It would be a nice gesture.
11 July 2014
Rated 5.0 out of 5.0 by bkrk2014 Great location and staff
The Mark Hopkins was a perfect location to start all our adventures in San Francisco. The staff was friendly and gracious.
11 July 2014
Rated 5.0 out of 5.0 by tjdalton007 Another Fantastic Stay at Mark Hopkins
This is my go-to hotel when staying in San Francisco. 5-star service and personalized treatment make it a pleasure to stay every time. You can't beat the views of the city, the comfort of the rooms or the wonderful staff.
It has a great location, although the trek up Nob Hill can be daunting on foot. It is just a short distance from the stores of Union Square, and sits at the junction of two cable car lines (which are a good option when not flooded with tourists).
11 July 2014
Rated 5.0 out of 5.0 by MisterPicky Very pleasant stay
This is my first visit to San Francisco. Your hotel is one of my most pleasant memories on this city.
As a RA who experienced 30+ IC all over the world, I'd say that I'm truely satisfied with your facilities and service.
11 July 2014
Rated 5.0 out of 5.0 by Ted777 Grand Hotel
I had a luxurious corner suite on a high floor with a spectacular view of the Transamerica Pyramid, Chinatown, Berkeley, Bay Bridge, Financial District, Nob Hill, and San Francisco Bay. The king bed was extremely comfortable, and a I god a great night's sleep. My suite was very clean, and everything was in perfect working order. In the bathroom, there was a soaking tub with whirlpool jets and separate shower, with glass French doors to the shower. There were French doors to the bedroom. There was a dining room area with dining room table, four chairs, and crystal chandelier. There was also a living room area with sofa, sitting chairs, and large flat-screen TV with a variety of high-definition channels. There was also a beautiful orchid in my room. I could hear the carillon recital performed on the bells of Grace Cathedral through an open window. The breakfast at the Nob Hill Club was very nice, where the always attentive Wayne was my server. The Nob Hill Club is on the lobby level and contains a full-service restaurant, bar, and Club Intercontinental Lounge; it recently underwent a remarkable remodel. Ana in guest relations was excellent as always. Because of my Intercontinental Ambassador status, Mr. Toy brought up to my suite a welcome amenity consisting of mineral water, local organic chocolates, and fresh fruit. The Mark Hopkins is a remarkable property; the accommodations, meals, and service are superior.
10 July 2014