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  • 1 888 IC HOTELS
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Rated 4.4 out of 5 by 837 reviewers.
Rated 5.0 out of 5.0 Property Mngr We come to SFO several times a year from Hawaii and this is by far one of the finest hotels in the city. The rooms are very nice but it's the staff that really makes it a great experience. This is always our first choice if the rooms are available. We had had an incident the last time we were there and the Manager had met with us and everything was taken care of to our satisfaction. I had actually forgotten about it but the hotel didn't and they had the Manager welcome us personally and even bought us a couple of drinks. This type of customer service is very hard to find these days and truly sets this hotel apart from the others. 24 January 2015
Rated 5.0 out of 5.0 by A very special anniversary indeed Thank you Chris and your staff for the coordinated extra efforts in making our 10th wedding anniversary so much more than spectacular. We will never forget this weekend. 23 January 2015
Rated 3.0 out of 5.0 by Roaming bathrobes The hotel itself was nice. The hallway doors should be painted, which detracted from the overall appearance when walking down the hall to our room but once inside, the room itself was quite comfortable. The biggest drawback was that the staff allowed people in bathrobes to occupy their valet/entrance area for at least two hours that we know of, explaining that because they were not exposing themselves, they were allowed to stay in front of the hotel in their bathrobes, which meant that we other guests of the hotel had to endure walking past these "undressed" people who were running around laughing and taking photos in and out of their car. Inappropriate is what I call it. It distracted from our overall view of the hotel. 23 January 2015
Rated 4.0 out of 5.0 by Disappointing anniversary We got married 6 years ago in SF and stayed three memorable nights at the hotel. We had our wedding dinner there. So we returned this past Martin Luther King holiday (2015) for a revisit, and for a dance at the top of the Mark which we were not able to do on Friday nor Saturday because of the hotel's insane policies up there. The worst part of the whole experience is that we were not given an explanation by the host or hostess other than there is no standing allowed at the bar.We were simply told to stand in a corner by the elevator and wait for a table. How rude. All we wanted was a drink and a dance. I mentioned this problem two or three times to the front desk staff and concierge. A nice gesture would have been to either comp us a night or at the very least buy us a drink. So we were not able to enjoy the chief reason why we came - to dance either Friday or Saturday at the Top of the Mark in celebration of our anniversary because of a no standing policy. Finally, the Sunday bartender told me the reason - something about the service area and waiters not being able to get through if too many people are standing in their way which makes sense. If only someone had been a little more clear about that Friday or Saturday. 23 January 2015
Rated 5.0 out of 5.0 by Great Staff and Location Great staff and location. Hit the rooftop martini bar. 21 January 2015
Rated 5.0 out of 5.0 by Classic San Francisco Experience Highly recommend as the place to stay in SF Will not disappoint Slightly noisy through bathroom walls 20 January 2015
Rated 5.0 out of 5.0 by wonderful experience Great location, great staff which went beyond expectations. Wonderful view from room. Top of the mark is a must. 20 January 2015
Rated 1.0 out of 5.0 by Unkind, noisy hotel It seemed that hotel staffs haven't realized that we pre-paid room charges before coming to the hotel and put room charges onto our credit card. With a reason of exceeding credit card limit, they did not allow me to come in my room on the 4th day of my stay (even my stuffs are in my room# without knowing pre-payment. Also, they even did not try to figure it out by themselves and asked me to contact my hotel agency. It was the most bad experience. Also, the soundprroof of room was very poor and roommaids came in and out of my room #while I went out for meals/shopping) even after making up my room; the purpose might be to re-check cleaness of rooms but some guests like myself dont' want to be interrupted while my stuffs are all around room to use. 19 January 2015
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InterContinental Mark Hopkins San Francisco

  • 999 California Street
  • San Francisco , CA , 94108
  • United States
  • Front Desk +1-415-3923434

  • Driving Directions
  • Transportation

Languages spoken by staff

German, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Dutch , Punjabi, Portuguese, Romanian, Russian, Tagalog, Chinese

Pet Policy

Pets allowed, up to 25lbs, with a non refundable USD50 fee per night. Specific rooms or floor only. Pet cannot be left unattended in guest room.
Pet Fee $50.00 per night
  • Local Time

    9:28 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 14 Room(s) with Accessibility Standards
    • Parking
    • Special Needs