Rated 4.3 out of 5 by 393
Rated 4.0 out of 5.0 by LucaP wonderfull experience
everything perfect... staff room location public area... room service excellent!
29 November 2013
Rated 5.0 out of 5.0 by Ryan16Kay38 Everything we wanted and more!
My girlfriend and I are actually from San Francisco. We wanted a staycation that would feel like an escape. Thank you Mark Hopkins Intercontinental, we couldn't have asked for more!
There was a significant wait for check-in but soon after speaking with the receptionist we were offered an upgrade to a two room corner room with a view, and Jacuzzi bath! Wow, what a view of the Transamerica building, bay bridge, and the rest of San Francisco south of the Hopkins. We spent a good while with our faces presse against the window. My girlfriend took 3 baths!
The bellhop was friendly and had lots of information about the surrounding area including restaurants and cable car lines. There are multiple top San Francisco restaurants within walking distance of the hotel.
That night we ventured up to the Top Of The Mark to catch the sunset. It was busy and the wait time suggested we would miss sunset but the staff found space at the bar for us which made for a memorable start to our evening. There is great nightlife just a quick cab ride away.
The next morning we ordered room service and the food and service were amazing, as expected by this point in our stay. We took advantage of a late checkout to maximize our stay because we just didn't want to leave :)
Overall the value of service and the full experience of our stay was completely worth the money. Regardless of the money, the hotel showed us why they are one of, if not the one, best hotels in the city.
My two fixes, though certainly not detractors from our stay: the mattress comforter kept coming off while sleeping and the shower was not draining properly
29 November 2013
Rated 5.0 out of 5.0 by Ted777 Elegant Suite
John at the front desk did a great job of checking me in and out. I had an excellent suite with a view of the Bay Bridge, Berkeley, Chinatown, Embarcadero (lit up for the holidays), Financial District, Treasure Island, Russian Hill, California Street, and the Fairmont's rooftop gardens. I could look down and see the California Street cable cars. My suite had an extremely comfortable bed with French doors leading to the bedroom. There was a dining room area with a crystal chandelier. The living room area has a couch and large HDTV. It is possible to open the windows a few inches and hear the afternoon carillon recital coming from Grace Cathedral. The weather was absolutely spectacular, the kind of days where you just want to stay outside for a long time. There is always something new to notice as you observe the city of SF from high up on Nob Hill. I am a big fan of the film Vertigo, and you can see the Brocklebank Apartments from the film. Last weekend, I stopped in San Juan Bautista on my way home to Monterey, making my weekend a true Vertigo experience. The marble bathroom had a soaking tub with whirlpool jets and a separate showers with glass French doors. Mr. Toy delivered my Ambassador amenity, which included fresh fruit, mineral water, and outstanding TCHO Mokaccino local organic chocolate bar. Mr. Toy has done an excellent job of delivering my Ambassador amenity to my suite for many years. Joanna, the Guest Relations Executive, made sure that both the Sunday New York Times and Sunday SF Chronicle were delivered to my room in the morning. She also arranged for a late check-out. I had an outstanding night of sleep and went to the Nob Hill Restaurant on the lobby level early in the morning for breakfast, where my server was the attentive Wayne. I was careful not to eat too much, as I had plans to dine at Top of the Mark later in the morning for Sunday champagne brunch. I had a great table with a view of the Golden Gate Bridge, Palace of Fine Arts, Alcatraz, Grace Cathedral, and Russian Hill. My server was the attentive Gloria, Patty was the maitre d', and Mike was the pianist. I enjoyed oysters, caviar, filet mignon, lobster salad with avocado, prime rib au jus, leg of lamb au jus, and many other outstanding items. By charging the meals to the room, I earn elite qualifying points. When booking a room on the IHG website, there are many packages to choose from. For example, if you want to earn elite qualifying points on valet parking, choose the parking package. There is also a package that gives you 1000 elite qualifying points for just $10. In summary, I had an excellent stay, where I enjoyed outstanding accommodations, meals, and service. I will have to book the Intercontinental Clement in my home town of Monterey to complete the Vertigo experience.
27 November 2013
Rated 5.0 out of 5.0 by CandC2 What a place!
Despite the reputation of the Mark Hopkins, I was a little concerned staying at a 90-year old hotel with my wife for the 20th anniversary of our engagement. I should have had no fears. The hotel was renovated ~10 years ago and is absolutely beautiful. The hotel is one block from the crossroads of all three cable car runs, so we left the car at home, took BART and rode cable cars everywhere. The staff was very gracious and accomodating as we had to store our bags before arrival and after departure. The room was upgraded to a deluxe view room overlooking the City and was georgeous. When we came back from dinner we had champagne and chocolate strawberries awaiting us. The only downside - the beds were a little small (two full size beds, not queens). Should have asked for the single king. Highly recommended!
27 November 2013
Rated 4.0 out of 5.0 by yarboj Nice historic hotel
The Mark Hopkins was a very nice hotel. It was located in a great part of the city. The Top of the Mark had great views and made for a nice evening. The beds were quite comfortable as well.
27 November 2013
Rated 5.0 out of 5.0 by Kitty2013 Very nice hotel on the hill
Rooms with view are spectacular. Hotel staff was very friendly and helpful.
26 November 2013
Rated 5.0 out of 5.0 by Roxanneph Great Service and view
The view, the staff, the food were exceptional. A short walk to the concert venue was a plus.
An extra special thanks to Rachel at the front desk for googling directions back to the freeway!
26 November 2013
Rated 5.0 out of 5.0 by eddiverger72 Great Staff and service
It was a pleasant stay, the staff gives very good service both at the door, reception rooms.
25 November 2013