Rated 4.4 out of 5 by 748
Rated 5.0 out of 5.0 by Jen1987 Thank you for a wonderful stay!
We recently stayed for the weekend to celebrate my moms 60th Birthday. The staff was so wonderful! They sent us a lovely bottle of wine and upgraded our room. The rooms were lovely, room service was great and The Top of the Mark was out of this would. I really can't say enough how wonderful our experience was. I can't wait to come back and stay again! Thank you again.
23 November 2014
Rated 4.0 out of 5.0 by Thatguy22 First time, last time!
This is a beautiful hotel, but very old...so you will hear the water pipes knock in the middle of the night and the elevator squeaking! If you are a good, sound sleeper, you won't mind, but I had a tough time sleeping here. The views are incredible, but good grief...you pay for every little upgrade. You want to move up? Get out your wallet! You want to reserve a table? Again, get out your wallet...it got a little ridiculous!
23 November 2014
Rated 5.0 out of 5.0 by Drew2406 Great staff and room
The woman at check in was terrific. Quick, knowledgeable, and personable. Being in the service industry I recognize great service when I see it and she was perfect. Set the tempo to a great stay.
22 November 2014
Rated 3.0 out of 5.0 by Sim 2008 visiting SF
stayed at the Mark hopkins for 2 days . this is my 4 th stay. Hotel has great location for my purpose, seems a bit worn down in some common areas. Staff is OK
21 November 2014
Rated 5.0 out of 5.0 by Ted777 Delighted
I had a great stay at the Mark Hopkins, where I enjoyed outstanding accommodations, meals, and service. The weather was spectacular, and I had a beautiful suite on a high floor with a view of the North Bay, Russian Hill, Brockelbank Apartments (from the Hitchcock film Vergito), Berkeley, Chinatown, Financial District, Transamerica Building, Bay Bridge, Union Square, and South Bay. I could even catch a glimpse of the Golden Gate Bridge. I could look down on skyscrapers such as 111 Sutter, 505 Montgomery, and the Corporate Goddesses atop 580 California. I could see the cable cars on California Street and Powell. I could hear the bells of Grace Cathedral chime on the hour through a partially open window, and I could also hear the carillon recitals performed on the bells of Grace Cathedral in the morning and afternoon. There was a beautiful orchid in my suite as well as a crystal chandelier and large dining room table with four chairs. The suite was immaculate, and everything was in perfect working order. There was a living room area with a sofa, sitting chairs, and large flat-screen TV with a wide variety of HD content available. There were French Doors leading to the bedroom, which had a very comfortable King bed. The marble bath had a soaking tub with whirlpool jets, large mirror, and separate shower, with glass French doors leading to the shower. Toy from Room Service brought up my Intercontinental Ambassador amenity of mineral water, fresh fruit, and local organic chocolates. I had a great night's sleep. In the morning, I had an early breakfast at the Nob Hill Club, where my server was the always attentive Wayne. Later, I had Sunday Champagne Brunch at Top of the Mark, where my server was the always attentive Michael, the maitre d' was Patty, and the pianist was Elias, who played a Duke Ellington tune for me. I had a great table with a view of the Palace of Fine Arts, Golden Gate Bridge, Grace Cathedral, and Alcatraz. It was a clear enough day that you could see the Farallon Islands from Top of the Mark. Ana in Guest Relations was excellent as always. Bravo!
20 November 2014
Rated 5.0 out of 5.0 by Murph17 Hunter/McCaffrey wedding block
Thank you from the McCaffrey family! We had a wonderful time at the Mark Hopkins. The staff and accommodations were remarkable, and we greatly appreciate you honoring the cancelation of a room on Saturday night even though it came in two hours late.
The only thing that held us back a bit was getting into the Top of the Mark. We were in the lobby by the elevators for quite a while on Friday evening.
We will be back!
19 November 2014
Rated 5.0 out of 5.0 by ruth1 Nice hotel
The Mark Hopkins is a nice hotel, well located and very well maintained. I enjoyed my stay there and would stay there again.
19 November 2014
Rated 3.0 out of 5.0 by rchiu91 Very thin walls
I had to book this hotel due to a conference at the Mascone Center, but the closer hotels were booked solid. This was the last (relatively) reasonably priced of the hotels left but still pricey. I knew it was on top of Nob Hill, but didn't expect it to be that much of an incline, but that wasn't the real issue. I understand that as a Platinum and not Ambassador, I wouldn't get anything, but for that rate, I only got an "upgraded" view which doesn't do much on a conference and the regular fog rolling in over the bay and free wifi. Not even water. The room is dated and the bathroom was tiny. I almost lost my glasses and contact lens case to the toilet falling off the tiny ledge. The water pressure was nice and they changed out the towels and toiletries every night. The bed was comfortable enough, but I could hear neighbors up and down in the middle of the night. If it wasn't for the jetlag coming over from NYC, I wouldn't have been able to sleep. I wanted to check out the Top of The Mark, but that was closed the entire time I was there for private events. Couldn't even enjoy that. I will say that the staff working the doors were the best of the bunch. Didn't even get as much as a hello from the front desk agents. You basically have to make eye contact when you come in and out of the elevator. Overall, nothing that stood out as a hotel that I would stay at again for that price point unless I wanted to be near the California Street Trolley pick up points.
19 November 2014