Rated 4.4 out of 5 by 644
Rated 5.0 out of 5.0 by RumRunner01 Fabulous Stay
We stayed here during the Outside Lands music festival and loved it. All staff were very friendly and knowledgeable and helpful. Room was very comfortable and we slept well after walking so much each day. Many of the festival staff also stayed here. I loved the huge bathroom with window looking out. I especially liked that the windows in the room opened and we could open them at night for fresh air instead of using the air conditioner, which sometimes makes me sick. The only downfall is that you have a big hike up the hill if you want to go out for a quick bite or pick up something quick somewhere. But the stay here is worth it.
I am a travel agent and check out different properties all the time and this is one I will definitely recommend to clients when they visit San Francisco.
18 August 2014
Rated 5.0 out of 5.0 by James73n An enjoyable stay in a memorable hotel and city.
We chose the Intercontinental to start a two-city holiday and took the club package. We were given a corner room on a high floor with views partly to the city and partly to the bay. The room was well equipped, clean and reasonably spacious. One of the highlights of the stay was a delicious buffet breakfast, containing high quality ingredients and a wide choice of items within a relatively small layout. The combination of this along with very friendly staff serving and attending the breakfast room added considerably to the enjoyment of the stay. We also enjoyed a drink in the Top of the Mark bar which afforded 360 views of the city and a very nice (if pricey) list of drinks and small meals. Finally, the hotel is located on a hill and visitors should keep in mind that when walking, they are going downhill when leaving the hotel and uphill at the end of the day! Overall, a very enjoyable stay and highly recommended.
18 August 2014
Rated 4.0 out of 5.0 by ChrisAtty Perfect in San Francisco
You really can't get more appropriate for a stay in SF than at the top of Nob Hill at the Mark Hopkins. I stayed here 17 years ago (nearly to the day, actually) when my family came to SF for a conference. I can say that the MH is still a wonderful hotel and a destination. Though I was a guest for work in town, I would come back with my family for a holiday. The gym could have been nicer, but as far as hotel gyms go, this was sufficient (then again if you really need a good workout, just run down to the wharf and back...)
17 August 2014
Rated 5.0 out of 5.0 by 87Brit Helpful staff
All staff extremely helpful and friendly anytime of day and night.
Very comfortable hotel.
16 August 2014
Rated 4.0 out of 5.0 by ClauyRom Very good room and great location and view.
In general, the hotel acomplish with our expectations. The room is very confortable, cleanliness and bed is confortable too. The location is really good and easy to move. Good also very good
15 August 2014
Rated 5.0 out of 5.0 by PaloSolo One night stay on Nob Hill
Excellent enjoyable leisure stay at the Mark Hopkins
15 August 2014
Rated 2.0 out of 5.0 by Yankala1 Worst customer service ... Completely clueless front desk
My sixth stay at The Mark from the Terrace Suite to the dismal room off the 10th floor elevator. I watched the service deteriorate as well as just common courtesy. As always I requested in advance any quiet room as far from the elevator as possible. Also signed up for the discounted upgrade for unsold rooms.
I recognized when I checked in the 15/16 room number and made a note I knew them to be right off the elevator ... Not acceptable ... Desk responded we're unable to promise specific rooms ... I have easily spent $30,000 over collective stays can you find anything else? Are you full all 5 days? Well no, but we're unable to change rooms in the middle of your stay. That's it Fairmont always when traveling to SF.
14 August 2014
Rated 5.0 out of 5.0 by LordSebastian1969 Fantastic staff, lovely Hotel. So is that all there is?
Overall, Our experience was very pleasant. We loved the club, we found the staff to be wonderful, very friendly and helpful. The self serve snacks are great and a welcome treat for that midnight snack. I was up at midnight as I had a hard time sleeping, due the bed of our upgraded suite being next to the Elevator Shafts, All I heard were the Elevators going up and down through the night, Friday and Saturday being the worse. This was a disappointment. Apart from that the room had great views and a super comfy Intercon pillow top bed. I should have said something. But every time I went down to the club everyone was so nice. I will have to think twice before returning. I feel if I had paid for all my four nights rather than using points my upgrade might have been in a less noisy location. I'll never know, next visit to SF I'll be staying at 888 Howard St.
I regret that I didn't see the upstairs restaurant due to it being booked out, and I would have loved to have seen the four famous paintings in the function room, but I didn't ask so my fault on that one.
14 August 2014