Rated 4.4 out of 5 by 839
Rated 5.0 out of 5.0 by Marieale The perfect hotel
Great location in Nob Hill close enough to walk to Union Square but away from the busy, noisy streets. Best attentive, friendly staff, great restaurant, beautiful rooftop lounge with stunning 360 views. Comfortable beds, great shower, very clean and luxurious room. Perfect stay.
26 January 2015
Rated 5.0 out of 5.0 by Gilbert278 Top Notch
This was our second time staying at the Mark Hopkins Hotel. It is absolutely amazing, their level of service is consistently on the mark.
Many hotels have, for an additional charge, a "club lounge". Each hotel varies with what is offered.. All are similar with the routine when first checking-in, but from our experience, The Mark Hopkins Hotel will continually go out of their way to provide superior service, they really make you feel welcome. On another note, we did, however, have a minor setback with one of their servers at the Club Lounge, and the host at the Top of The Mark. But more on this later...
There are two staff associates who have stood out at providing awesome service: ANNA and TOY. If you choose to use The Mark Hopkins Club Lounge, and we highly suggest you do, please take a moment to meet Anna and Toy, they're now like family to us. I should add Wayne to this mix. We met him on our check-out day. He's a server at the lounge; he always checked and double checked "Is there anything else I can get for you....?"
The hotel is not a mega resort, which makes it even better. As you approach the hotel, you turn into the hotel driveway, making your way between the stone pillars and immediately, you have a sense of the grandness being a part of this very exclusive neighborhood atop Nob Hill. This is, after all, a historical landmark. And from this point on, you are being attended to every step of the way. I know I mentioned a minor mishap during our second stay, but I do believe this was isolated.
This was an odd one for us because after staying at this hotel twice, we knew this is not like The Mark Hopkins. On our last day, my family went ahead down to the Club Lounge. Keep in mind, it was MLK Day, so the full service restaurant that is open to all guests, was closed for the day, we were told the entire room will be open to Club guests to sit anywhere. I was greeted upon arrival and mentioned "I know my family is here somewhere." Kindly, the girl said "Oh yeah, they're right over there..." I walked in. I noticed a couch area that was not taken, so I gestured for my family to move to this spot. They went ahead and got their breakfast as I sat on the couch going over work stuff -- This is when it got a little weird with the server. He approached me and sort of just stood there for a second... in-between each question from him and answer from me (in parenthesis), there was this awkward pause.... "Are you going to sit here?"..... ("Yes").... But, you're family's over there.....("yes, but now they'll join me here. Is that ok?")..... "Yes".... "Are you a Club member?..... ("Yes").... "What's your room number?".
If you are familiar with that scene from TITANIC where Leonardo DiCaprio is having dinner in the First Class Dining Room and the character of "CAL" tries to make him feel uncomfortable... well, it was reminiscent of that scene.
As for the Host at the Top of The Mark -- this was late at night, Sunday. We just wanted to show our kids the top floor, show them the view. When I (just myself) peeked inside the lounge, not walking around, the Host immediately stopped me, rudely saying, "No kids allowed." The strange thing was this: My kids weren't even in the lounge! They were at the window by the elevator, enjoying the scenery, where they are allowed. My wife and I were planning on heading back up to have cocktails while my teenage daughter watches our son in the room, but we decided to stay in the hotel room instead.
Once again, this was obviously an isolated incident. We have never experienced anything like this from any of the staff at the hotel. The valet, bellman, check-in desk, and of course, Anna & Toy at The Club Lounge .. they have all been genuinely amazing.
When it's this consistent and at such a high level of service, you have to give credit to their Management, too. Upon check-in, we met Chris, the Front Desk Manager. He was kind and professional.
From our first stay, we had the pleasure of meeting another member of The Mark Hopkins management team.. DANIELLA. Two words describe Daniella: Top Notch.
I can sincerely say in all honesty, this is a 100% genuine review. We're not big on writing reviews, but several employees at this hotel deserve to be recognized. Anyone reading this review will notice I tend to point out the staff. But it is for this very reason: The hotel speaks for itself. It's a classy hotel. When you stay at the top of Nob Hill, this is the one everyone talks about. But once you're inside, you hope to have a professional and courteous staff throughout your stay, this is really the substance of it all. And with The Mark Hopkins, you will not be disappointed.
In closing, it really comes down to this: When in San Francisco, stay at The Mark Hopkins Hotel. And when that day comes, I hope you have time to meet the following staff:
Anna, Guest Relations Extraordinaire
Toy, Club Lounge Busser
Wayne, Club Lounge Server
Raffi, Head Valet
And the Managers mentioned above, Chris and Daniella.
Have a great stay. You'll love the view!
26 January 2015
Rated 5.0 out of 5.0 by L&KHawaii Property Mngr
We come to SFO several times a year from Hawaii and this is by far one of the finest hotels in the city. The rooms are very nice but it's the staff that really makes it a great experience. This is always our first choice if the rooms are available. We had had an incident the last time we were there and the Manager had met with us and everything was taken care of to our satisfaction. I had actually forgotten about it but the hotel didn't and they had the Manager welcome us personally and even bought us a couple of drinks. This type of customer service is very hard to find these days and truly sets this hotel apart from the others.
24 January 2015
Rated 5.0 out of 5.0 by Seafriendly A very special anniversary indeed
Thank you Chris and your staff for the coordinated extra efforts in making our 10th wedding anniversary so much more than spectacular. We will never forget this weekend.
23 January 2015
Rated 3.0 out of 5.0 by Mali Black Roaming bathrobes
The hotel itself was nice. The hallway doors should be painted, which detracted from the overall appearance when walking down the hall to our room but once inside, the room itself was quite comfortable. The biggest drawback was that the staff allowed people in bathrobes to occupy their valet/entrance area for at least two hours that we know of, explaining that because they were not exposing themselves, they were allowed to stay in front of the hotel in their bathrobes, which meant that we other guests of the hotel had to endure walking past these "undressed" people who were running around laughing and taking photos in and out of their car. Inappropriate is what I call it. It distracted from our overall view of the hotel.
23 January 2015
Rated 4.0 out of 5.0 by LuccaDi Disappointing anniversary
We got married 6 years ago in SF and stayed three memorable nights at the hotel. We had our wedding dinner there. So we returned this past Martin Luther King holiday (2015) for a revisit, and for a dance at the top of the Mark which we were not able to do on Friday nor Saturday because of the hotel's insane policies up there. The worst part of the whole experience is that we were not given an explanation by the host or hostess other than there is no standing allowed at the bar.We were simply told to stand in a corner by the elevator and wait for a table. How rude.
All we wanted was a drink and a dance. I mentioned this problem two or three times to the front desk staff and concierge. A nice gesture would have been to either comp us a night or at the very least buy us a drink. So we were not able to enjoy the chief reason why we came - to dance either Friday or Saturday at the Top of the Mark in celebration of our anniversary because of a no standing policy. Finally, the Sunday bartender told me the reason - something about the service area and waiters not being able to get through if too many people are standing in their way which makes sense. If only someone had been a little more clear about that Friday or Saturday.
23 January 2015
Rated 5.0 out of 5.0 by JJH2007 Great Staff and Location
Great staff and location. Hit the rooftop martini bar.
21 January 2015
Rated 5.0 out of 5.0 by Masforce Classic San Francisco Experience
Highly recommend as the place to stay in SF
Will not disappoint
Slightly noisy through bathroom walls
20 January 2015